# Car Wash
## Overview
Car Wash feature is used to buy a Car Wash by different methods, at the POS, at the dispenser or at the car wash controller (if the site has the option available).
When a customer purchases a car wash the system that is used for the purchase is forced to print a receipt because it prints the Car Wash code on the receipt. Car Wash code is entered at the Car Wash Controller when the customer decides to redeem the code for the Car Wash.
When Car Wash is integrated with Verifone Commander™ Verifone Commander the following is some information on how this works:
* Car Wash “items” must be sold as PLUs.
* Car Wash items can be sold at POS or at dispenser where consumer is led through the required steps for purchase.
* Car Wash code (for redeeming the car wash) prints on the receipt and so ticket printing is forced.
* The PLU Promotions feature may be used to automatically discount Car Wash when the configured requirements for fuel purchased in the same transaction are met.
## Using Car Wash
Transactions with Car Wash purchases print the Car Wash code on the receipt and so will always force a ticket print.
Car Wash sales may be configured to offer a promotional price based on characteristics of the transaction.
{% hint style="info" %}
*This is an example of an automated discount and requires no special handling by the cashier.*
{% endhint %}
A Car Wash sale is a PLU sale and can be sold at the POS by the following methods:
* The PLU number
* A PLU soft key set up with a Car Wash PLU
* A menu key set up with Car Wash PLUs
{% hint style="info" %}
*A Car wash cannot be sold as a department sale*.
*Car wash items can also be sold through a dispenser card reader.*
{% endhint %}
### Car Wash Sale at the Dispenser
Prompts for the customer to purchase a car wash and to select a type appear before or after the customer begins fueling, depending on the POS settings.
The following exceptions may occur:
* **Car Wash Disabled**: The DCRs do not display the car wash prompt.
* **Cash Acceptor Sales**: With cash acceptors, the car wash prompt is always displayed before fueling.
* **POS/Car Wash Controller Not Communicating**: The DCRs display the prompt **"CAR WASH UNAVAILABLE"**.
The steps involved to sell or decline a sale of a car wash are as follows:
{% hint style="info" %}
*The steps indicated depends on the type of fuel dispenser, the POS settings, and the type of DCR. A receipt always prints if a customer purchases a car wash at the DCR.*
{% endhint %}
1. The car wash sale prompt appears if it is set for the beginning of the sale, otherwise, go to step 2
* Touch \*\*\[YES]\*\*to buy a car wash and choose from a list of wash options
* Touch \*\*\[NO]\*\*to refuse a car wash
2. The car wash sale prompt appears if set to display at the end of the sale and the customer has not already purchased a car wash.
3. The DCR processes the receipt.
* If the customer purchased a car wash, a receipt prints
* If no car wash is purchased, standard receipt procedures occur
{% hint style="info" %}
*If the site has cash acceptors the car wash prompt will be at the beginning of the sale.*
{% endhint %}
### Car Wash Sale at the POS
Car wash items are sold in the same way as any other PLU at the POS.
1. Enter Car Wash sale using one of the methods defined in “**Using PLU Sales**” section
2. Press \*\*\[TOTAL]\*\*to see amount due with car wash discount (if any) applied
If the car wash is not working at the time the customer made the purchase you will see one of the following messages appear on the screen:
#### “CAR WASH DOWN. CODE AVAILABLE PROCEED WITH SALE?”,
Click \*\*“**Y**”\*\*if customer wants a rain check with car wash code or **“N”** if customer decides not to purchase the car wash.
#### “CAR WASH DOWN. CODE UNAVAILABLE PROCEED WITH SALE?”,
Click \*\*“**Y**”\*\*if the customer wants to proceed with the sale and willing to return to get a code at a later date or \*\*“**N**”\*\*if customer decides against the car wash purchase.
The POS processes the receipt
* If the customer purchased a car wash, a receipt prints
* If no car wash is purchased, standard receipt procedures occur
### Car Wash Receipt
When a car wash is entered into a transaction, the POS prints a car wash code on the receipt. The customer can then use this code to run the car wash. When more than one car wash is sold on a ticket, a code prints for each one. Because each car wash sold must have a code to go with it, enter each car wash sale separately. The \*\*\[QTY]\*\*key cannot be used.
## Configuring Car Wash
Use **Devices > Car Wash**to configure car wash.
The Car Wash Configuration form is used to set up and edit car wash functions.
See **Store Operations > Restrictions > PLU Promotions**to set up car wash promotions.
Use **Tools > Managed Modules > Car\_Wash\_Configuration**to assign port and configure the communication parameters for Car Wash.
{% hint style="info" %}
*After any changes are made to Car Wash, POP, or Network parameters including Loyalty, the command “Tools > Refresh Configuration” needs to be executed for the new settings to be applied to fuel and DCRs.*
{% endhint %}
### Car Wash Configuration
| Field/Button | Allowable Value/Function |
| ------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Enable Car Wash | Select to enable car wash. |
| Car Wash Department | Select the car wash department. |
| Days Car Wash Code is Valid | Enter the number of days a car wash code is valid. A zero value denotes non-expiring card wash code. An expiration message is not printed on the receipt if the value is zero. |
| Display Order (by Expense) |
Select ‘None,’ ‘Ascending,’ or ‘Descending’ (according to price) to establish the order in which car washes appear on the DCR display.
To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
|
| **Car Wash DCR Attributes** | |
| Prompt at Beginning of Sale | Select to prompt for a car wash before the customer begins fueling. |
| Prompt at End of Sale | Select to prompt for a car wash after the customer has finished fueling. |
| Menu Presentation | Select to display the car wash prompt in menu form. The customer can choose a car wash item by keying the item number and pressing \[ENTER] on the DCR keypad. (If not selected, the car wash prompt displays in a series of Yes/No questions.) |
| **Car Wash Key Setup** | |
| PLU | Enter the PLU number of the car wash. |
| Modifier | Enter the modifier for the PLU. |
| | If the PLU is valid, a small yellow index card appears. If the PLU cannot be validated, a black ‘X’ appears. |
| Outdoor |
Select the car washes that can be purchased at the DCR.
To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
|
### Valid Dates
The receipt contains a code the customer can use to start a car wash. The last date that the code can be used follows the code. This date depends on the type of car wash controller and the site’s policy.
### Discounts
Car wash discounts are set up as promotional items. This means that if the customer purchases a car wash and has met the criteria for the promotional price, then the correct price is automatically applied after the cashier presses ***\[TOTAL]***.
{% hint style="info" %}
*Until the cashier press \[TOTAL], the Operator Display and the Customer Display show the running total with the undiscounted price for the car wash.*
{% endhint %}
If the discount is set for the same price as the car wash item and the purchase requirements are met, then the car wash is free. The customer must request the car wash and the cashier must enter it into the transaction. The car wash promotion prints on the receipt and on the journal.
Whether or not a car wash discount is available depends on three conditions:
* The type of discount that has been set up.
* Whether the customer prepays or postpays for the fuel.
* When the customer requests the discount.
The following table displays how these conditions affect one another:
| Discount Type | Prepay Sale | Postpay Sale |
| ------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------ |
| Minimum Quantity Purchase | No discount | Discount available |
| Minimum Dollar Purchase of Specific Fuel Product | No discount | Discount available |
| Minimum Dollar Purchase of Any Fuel Product | Discount available if a customer purchases at least the minimum dollar amount set up in the PLU Promotion File and requests a discount before fueling. | Discount available |
## Reporting
The Car Wash Report summarizes car wash sale activity and totals.
#### Report Details
* COIN: The total amount collected at the coin box outside the car wash.
* TOKEN: The total dollar value of tokens collected at the coin box outside the car wash.
* USED: The total amount of car washes.
### Troubleshooting
| # | Message | Description/Action |
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| E1174 | NO CAR WASH COMM | The POS and car wash controller are not communicating. Check that the controller is plugged in and connected to the correct POS COM port. |
| E1170 | CARWASH QTY SALE NOT ALLOWED | Car washes can be sold only one at a time. |
| E1171 | NO CAR WASH KEY DEFINED FOR PLU |
A key for this car wash item must be defined. Set up a car wash PLU
To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
|
| | | |
| E1210 | CAR WASH DOWN. CODE AVAILABLE | The POS is not communicating with the car wash controller but can still provide a car wash code. The code is valid for a specified time. |
| E1211 | CAR WASH CODE UNAVAILABLE | The POS is communicating with the car wash controller and no car wash code is available. The servicer should investigate the problem. |
| E3033 | ERROR IN CARWASH SETUP | The car wash parameters have not been set up correctly and the Discount Type prompt displays in the PLU Promotion File function. Check the car wash parameters. |
| E4003 | INVALID CAR WASH DEPARTMENT | A car wash department in the Car Wash function has been specified and the number entered has no department setup. Check the department number and re-enter the information. |
| E4004 | INVALID DAY | Displays if the Car Wash Controller returns an invalid day. |
| E4005 Either may appear | INVALID INPUT | Entered an invalid value. Wait for the prompt to clear and enter the correct information. |
| ERROR DISABLING CAR WASH | An attempt was made to disable the car wash but was unsuccessful. Check the connections. Call the servicer if the connections are good. | |
| E4006 | ERROR ENABLING CAR WASH | An attempt was made to enable the car wash but was unsuccessful. Check the connections. Call the servicer if the connections are good. |
| E4007 | PLU ALREADY USED | Attempted to assign a PLU to a car wash but it has already been assigned. Assign another PLU. |
| E4008 | NO OPEN PLUS ALLOWED | Attempted to assign an open PLU to a car wash. This is not allowed. |
| E4009 | UNABLE TO READ CAR WASH FILE | Attempted to assign a PLU to a car wash but the car wash key file cannot be read. Have the servicer investigate. |
| E4010 | ONLY CAR WASH ITEMS ALLOWED | Attempted to assign a PLU to a car wash when the PLU has not been assigned to a car wash department. Assign the PLU to a car wash department then assign the PLU to a car wash. |
| E4011 | C/W PORT CONFLICT | Alarm Line Only: Another device has been assigned to the car wash port. Check for correct port assignments. |
| E4012 | CAR WASH COMMUNICATION ERROR |
Alarm Line Only: The POS was unable to communicate with the car wash device. The servicer should investigate.
|
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.verifone.com/commander-user-reference-guides/commander-user-references/commander-user-reference-55.02/car-wash.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.