# Store Operations

![Store Operations Tab](/files/46c5d77cc005407b9ca08a8c3a86018d713fe3d9)

### Payment

#### Currencies

Use to define the common currency, one alternate currency, and the exchange rate of the alternate currency in relation to the common currency.

![](/files/dd01277790d62dc60bfea2d014b694fcee84e115)

| Field/Button | Allowable Value/Function                                                                                                                                                                              |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Name         | Enter a descriptive name for the currency (alphanumeric, 1 - 14 characters). All transactions use this currency unless the \*\*\[OTHER CURR]\*\*key is pressed. Each currency is selected separately. |
| Delete       | Click to delete the selected currency.                                                                                                                                                                |
| Symbol       | Select a symbol for each currency. The symbol appears on receipts.                                                                                                                                    |
| Amount       | Enter the rate at which the alternate currency is compared to the base currency (0.000000 - 999.999999).                                                                                              |

#### Fees

Use to add an additional charge (for example, bottle deposits) to an item or department. The Fees tab can contain up to 99 different fees. The current fees are listed on the left side of the form.

![](/files/a6e07214c32c21f02e548eb1e46f38a4fdc6c797) ![](/files/aa19e40ae35bd7441c122895f789958e383daf25)

| Field/Button      | Allowable Value/Function                                                                                                                                                                                                                                                                                                                                                                               |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Name              | Enter a descriptive name for the Fee (alphanumeric, 1 - 9 characters). The name prints on receipts.                                                                                                                                                                                                                                                                                                    |
| Delete            | Select to delete the selected fee.                                                                                                                                                                                                                                                                                                                                                                     |
| Department        | From the drop-down menu, select the department to which fee transactions are charged for report totals.                                                                                                                                                                                                                                                                                                |
| Fee is Refundable | Select to indicate that the fee is refundable with the cost of the item if it is returned.                                                                                                                                                                                                                                                                                                             |
| Fee Type          | \*\*Percentage:\*\*Percentage Fee will be calculated as the configured percentage of base selling price. For example, if Percentage Fee is configured as 4.555 and the same fee is applied to Item F with base selling price $9.98, the Fee applied will be 4.555 percentage of 9.98. ie 9.98\*4.555/100 = .45.\*\*Range/Amt:\*\*Fee calculation for sales will be updated to process by Range Amount. |
| Amount (1)        | Enter the amount of the first fee (0.00 – 9999.99).                                                                                                                                                                                                                                                                                                                                                    |

| Range (1)  | Enter the ending dollar amount for items to which the first fee applies.                                                             |
| ---------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Amount (2) | Enter the amount of the second fee (0.00 – 9999.99).                                                                                 |
| Range (2)  | Enter the ending dollar amount for items to which the second fee applies.                                                            |
| Amount (3) | Enter the amount of the third fee (0.00 – 9999.99).                                                                                  |
| Range (3)  | Enter the ending dollar amount for items to which the third fee applies.                                                             |
| Amount (4) | Enter the amount of the fourth fee (0.00 – 9999.99).                                                                                 |
| Range (4)  | Enter the ending dollar amount for items to which the fourth fee applies.                                                            |
| Amount (5) | Enter the amount of the fifth fee (0.00 – 9999.99). This fee is applied to all amounts higher than the range end for the fourth fee. |

### Merchandise

The Merchandise Manager form is used to add, delete, and restore categories and departments. The Product Code tab displays the current product codes. Product codes cannot be edited.

**Categories**

Use to define the categories for your site. The current categories are listed on the left side of the form.

The maximum number of categories that can be configured by platform:

* Ruby Ci - 9999
* Verifone Commander - 9999

![](/files/be7b1d754798939c50d9efa73e30e8ffc2f5cb97)

| Field/Button | Allowable Value/Function                                                                                    |
| ------------ | ----------------------------------------------------------------------------------------------------------- |
| Add          | Click to add a new category                                                                                 |
| Number       | Enter a unique number for the category.                                                                     |
| Name         | Enter a unique name for the category. "“ (quotations) and / (backslashes) cannot be used in Category names. |

**Product Code**

The Product Code tab contains view-only data and cannot be edited. The fields in this tab are Number, Name, Status and Fuel (Yes or No).

**Departments**

Refer to Department Sales

### Restrictions

**Blue laws**

Refer to Blue Laws.

**ID Checks**

Refer to ID Checks.

**PLU Promotions**

Refer to PLU Promotions.

#### Online Age Verification

TruAge is a digital identification solution that enhances current age-verification systems at all retail points of sale and protects user privacy. TruAge was developed by NACS (National Association of Convenience Stores) the global trade association that represents the convenience store industry, and Conexxus, its standards-setting partner.

{% hint style="info" %}
*Refer to the Age Restrictions feature reference documentation for information on this feature.*
{% endhint %}

### PLUs

Refer to PLU Sales

### Sales

#### Sales Configuration

The Sales Configuration form is used to set up the sales functions and the login/logout messages for the site.

{% hint style="info" %}
*All the Security Level configurations from this form has been moved to Security > POS Security > Sales Functions Security form.*
{% endhint %}

![](/files/0a61f410bf6d780997519273c168e0c28ec9ef09)

<table><thead><tr><th valign="top">Field/Button</th><th valign="top">Allowable Value/Function</th></tr></thead><tbody><tr><td valign="top">Allow Amount Entry for Refund</td><td valign="top"><p>Allows amount entry for refund so that the cashier can give the amount entered as refund to the customer as a roundoff figure after taking the difference from the customer.</p><p> </p></td></tr><tr><td valign="top">Canadian GST</td><td valign="top">Select if the site collects Canadian GST tax. Special prompts for Canadian GST appear in the Tax Rate File.</td></tr><tr><td valign="top">Cardload Recharge Dept</td><td valign="top">Select to assign the department number for cardload recharge.</td></tr><tr><td valign="top">Cash Drawers Connected</td><td valign="top">Enter the number of cash drawers connected to this register (1 - 2).</td></tr><tr><td valign="top">Cash Underrun Auto Refund</td><td valign="top"><p>If disabled, cashier must complete the underrun transaction by selecting a MOP.</p><p>If enabled, when cashier claims the fuel sale, amount is automatically refunded.</p></td></tr><tr><td valign="top">Check Drawer Amount on Safe Drop</td><td valign="top">Select to compare the amount of the MOP entered to the calculated amount currently in the drawer.</td></tr><tr><td valign="top">Count Underrun Customers</td><td valign="top">When a cashier completes a prepay underrun transaction, the underrun customer count is incremented in the Summary Report, Shift Report and Daily Report with the attribute “Underrun Customer”.</td></tr><tr><td valign="top">Disable Error Correct Key</td><td valign="top">“Error Correct” key is not displayed on the POS touch-screen when this parameter is enabled.</td></tr><tr><td valign="top">Discount Denomination</td><td valign="top"><p>Refer to Discount Denominations for configuring discounts.</p><p>Select so that when the cashier selects the discount key (hard key, soft key, or touch-to-modify menu), any configured discounts are displayed as part of the discount overlay.</p></td></tr><tr><td valign="top">Discount Type – Pct or Amt</td><td valign="top"><p>Select the type of discount to apply when the [DISC] key is used.</p><p>Percent — The discount is calculated as a percentage of the price and then subtracted from the price of the item.</p><p>Amount — The discount is directly subtracted as a dollar amount from the price of the item.</p></td></tr><tr><td valign="top">Display PLU not found Department List</td><td valign="top">Select to set a department number to assign to PLUs that are not in the PLU department list.</td></tr><tr><td valign="top">Drawer Alarm Timer</td><td valign="top"><p>Enter the number of seconds a cash drawer is allowed to remain open before an alarm is triggered (0 - 99).</p><p><img src="file:///C:/Users/Dolly_A1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png" alt="A black background with a black square

AI-generated content may be incorrect.">Note: <em>“Drawer Open During Sale” must not be selected for the drawer alarm timer to work.</em></p></td></tr><tr><td valign="top">Drawer Open During Sale</td><td valign="top"><p>Select to allow the cash drawer to remain open during transactions. (If not selected, the cash drawer must be closed before the next transaction can be started.)</p><p>\<img src="file:///C:/Users/Dolly\_A1/AppData/Local/Temp/msohtmlclip1/01/clip\_image003.png" alt="A black background with a black square

AI-generated content may be incorrect.">Note: <em>Make sure that “Drawer Open During Sale” is not selected if you are entering a value in “Drawer Alarm Timer”.</em></p></td></tr><tr><td valign="top">Employee Number Login</td><td valign="top"><p>When this feature is enabled, a cashier can login to the register using their Employee Number instead of their cashier record. Employee number and password are configured in Security > POS Security > Employees.</p><p>The employee number is unique to each employee.</p><p>When this feature is enabled, all cashier related actions require Employee Number with corresponding password. Only the clock in/out functions can be used with alternative login.</p><p><img src="file:///C:/Users/Dolly_A1/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png" alt="">Note: After installation this parameter is disabled by default. </p></td></tr><tr><td valign="top">Enable Managed Update</td><td valign="top">Enable to provide an interim approval step during the PLU file update process and to allow updates to take effect within the POS system immediately upon approval. No restart required after approval.</td></tr><tr><td valign="top">Enable Receipt Tax Detail</td><td valign="top">Enable to print the tax details on the receipt. Even if this feature is disabled, if there is a taxable rebate in the transaction, the tax details are printed on the receipt. </td></tr><tr><td valign="top">Enable Auto Settle Overrun</td><td valign="top">Select to determine whether to apply a charge on a prepaid sale in case of an overrun. When enabled, the overrun amount should automatically be settled to “Drive Off” MOP to complete the transaction.</td></tr><tr><td valign="top">Error Correction Security Level</td><td valign="top">Select to set the security level required to perform an \[ERROR CORR] on an item in a transaction.</td></tr><tr><td valign="top">Error Message Prompt Timer</td><td valign="top">Enter the length of time (in seconds) that error messages display (2 - 30).</td></tr><tr><td valign="top">Fixed Discount Rate</td><td valign="top">If “Is Fixed Discount” is selected, enter the percent or amount (set in “Discount Type”) that is automatically applied when the \[DISC] key is pressed.</td></tr><tr><td valign="top">Force DOB on ID Check</td><td valign="top">Select to force ID checks by displaying messages, beeping, and restricting sales until a birth date is entered, scanned, or swiped.</td></tr><tr><td valign="top">Force No Sale Print</td><td valign="top">Select to print “No Sale” on the receipt and the journal when the cashier presses \[No Sale] in Sales mode. (If not selected, “No Sale” prints on the journal only.)</td></tr><tr><td valign="top">Force Refund Print</td><td valign="top">Select to print a refund receipt when the cashier performs a refund in the Sales mode. (If not selected, the refund prints on the journal only.)</td></tr><tr><td valign="top">Force Void Line Print</td><td valign="top">Select to print “Void Line” on the receipt and journal when the cashier voids a line in the Sales mode.</td></tr><tr><td valign="top">Force Void Transaction Print</td><td valign="top">Select to print “Void Ticket” on the receipt and journal when the cashier voids a ticket in the Sales mode. (If not selected, “Void Ticket” prints on the journal only.)</td></tr><tr><td valign="top">Fuel Discount</td><td valign="top">Enter the dollar amount per gallon discount that is applied when a fuel discount key is used (0.00 – 99.99).</td></tr><tr><td valign="top">Fuel Discount Title</td><td valign="top">To rename Fuel Discount with a descriptive name, enter up to 30 characters.</td></tr><tr><td valign="top">Idle Prompt Displays Due Sale</td><td valign="top">Select to display “No Due Sales” when the terminal is idle, and no fuel transactions are due. Due fuel sales display if one or more fuel sales are due. (If not selected, “Ready for Sale” displays when the terminal is idle. Due fuel sales are viewed by pressing the \[VIEW] key.)</td></tr><tr><td valign="top">Is Cashier # Required for Each Sale</td><td valign="top">Select to require the cashier/employee number and password before starting each sale.</td></tr><tr><td valign="top">Is Fixed Discount</td><td valign="top">Select to automatically enter discounts (set in “Discount Type” as a percent or amount) for the amount entered in “Fixed Discount Rate” when the \[DISC] key is pressed. (If not selected, all discounts must be entered as individual amounts.)</td></tr><tr><td valign="top">Is Sub-total Required</td><td valign="top">Select to require pressing the \[TOTAL] key before the MOP is chosen.</td></tr><tr><td valign="top">Is Total in Double</td><td valign="top">Select to print the transaction total in double-wide characters on the receipt and journal. (If not selected, the transaction total will print in single-wide characters.)</td></tr><tr><td valign="top">Maximum Till Transaction Amount</td><td valign="top"><p>Enter the maximum transaction amount.</p><p>\<img src="file:///C:/Users/Dolly\_A1/AppData/Local/Temp/msohtmlclip1/01/clip\_image005.png" alt="A black background with a black square

AI-generated content may be incorrect.">Note: <em>Maximum amount is 9999.99</em>.</p></td></tr><tr><td valign="top">Maximum Amount</td><td valign="top"><p>Enter the maximum amount that any one department item may cost if ‘0’ is entered for Department > Max Amt. (0.00 – 9999.99).</p><p><img src="file:///C:/Users/Dolly_A1/AppData/Local/Temp/msohtmlclip1/01/clip_image006.png" alt="">Note: <em>The value set in Department >Max Amt overrides any value set here.</em></p></td></tr><tr><td valign="top">Maximum Discount</td><td valign="top">Enter the maximum discount (either percent or dollar as set in “Discount Type”) that can be applied to an item when using the \[DISC] key (0.00 – 99.99).</td></tr><tr><td valign="top">Maximum Quantity</td><td valign="top">Enter the maximum quantity of any one item that may be sold in one transaction (0.00 – 9999.99).</td></tr><tr><td valign="top">Minimum Amount</td><td valign="top"><p>Enter the minimum amount that any one department item may cost if ‘0’ is entered for Department > Min Amt (0.00 – 9999.99).</p><p><img src="file:///C:/Users/Dolly_A1/AppData/Local/Temp/msohtmlclip1/01/clip_image005.png" alt="">Note: <em>If Department > Min Amt is not ‘0,’ then its value overrides the value set here.</em></p></td></tr><tr><td valign="top">Minimum Discount</td><td valign="top">Enter the minimum discount (either percent or dollar as set in “Discount Type”) that can be applied to an item when using the \[DISC] key (0.00 – 99.99).</td></tr><tr><td valign="top">Money Order Low</td><td valign="top"><p>Enter the number of checks remaining before an alarm message indicates that the money order machine needs to have more checks loaded (0 - 99).</p><p></p><p><strong>Note:</strong> <em>Refer to the Money Order Feature Reference for more information on this feature.</em> </p></td></tr><tr><td valign="top">One Cashier per Drawer</td><td valign="top"><p>Select to limit login to one cashier per cash drawer until totals are closed. This can be overridden by personnel with higher security levels than the cashier. If not selected, more than one cashier is allowed per cash drawer.</p><p></p><p><strong>Note:</strong> <em>This feature is not supported.</em></p></td></tr><tr><td valign="top">Open Drawer Cashier Close</td><td valign="top">Select to close open drawer before another cashier can use the cash drawer.</td></tr><tr><td valign="top">PLU Not Found Department</td><td valign="top"><p>Enter a department number to assign to PLUs that are not on the PLU File and are entered as a sale (0 - 9999).</p><p> 0000 — Disables the PLU Not Found department.</p><p>\<img src="file:///C:/Users/Dolly\_A1/AppData/Local/Temp/msohtmlclip1/01/clip\_image006.png" alt="A black background with a black square

AI-generated content may be incorrect.">Note: <em>The department number must also be assigned as the PLU Not Found department from Manager > Merchandise > Department.</em></p></td></tr><tr><td valign="top">Prepaid Card Activate Department</td><td valign="top">Enter the department number for prepaid card activation sales transactions.</td></tr><tr><td valign="top">Prepaid Card Recharge Department</td><td valign="top">Enter the department number for prepaid card recharge sales transactions.</td></tr><tr><td valign="top">Prevent Modify Key Cycling</td><td valign="top">Select to prevent cycling through the modifiers of a PLU. (If not selected, cycling through the modifiers of a PLU from the lowest priced modifier to the highest priced is allowed.)</td></tr><tr><td valign="top">Print DOB on Journal</td><td valign="top"> Select to print DOB on journal.</td></tr><tr><td valign="top">Print DOB on Receipt</td><td valign="top">Select to print DOB on receipt.</td></tr><tr><td valign="top">Print Receipt</td><td valign="top">Select to print a receipt for every transaction (if not selected, a receipt will only print for No Sale, Pay In, Pay Out, Clock In/Clock Out, Void, Car Wash, POP Discounts, Credit Transactions, and when using the \[Ticket Print] Key).</td></tr><tr><td valign="top">Print UPC on Receipt</td><td valign="top">When this feature is enabled, the actual UPC or PLU will be printed on the receipt, along with the description.</td></tr><tr><td valign="top">Prompt Dine In</td><td valign="top">Select to prompt dine in at food kiosk.</td></tr><tr><td valign="top">Prompt Food Order Name</td><td valign="top">Enable to prompt for entering customer name for food orders.</td></tr><tr><td valign="top">Prompt Food Order Phone Number</td><td valign="top">Enable to prompt for entering customer phone number for food orders.</td></tr><tr><td valign="top">Prompt Loyalty for PLU Not Found</td><td valign="top">When enabled, if a scanned barcode or manually entered number comes as “PLU Not Found”, the system asks the user if the number is a Loyalty Card.</td></tr><tr><td valign="top">Receipt Print PPG Discount Table</td><td valign="top"><p>Enable to print clearer breakdown of discounts on the fuel receipt.  This includes pop, loyalty, and any other discounts taken off fuel prices.    </p><p>Chevron has this parameter enabled by default from Release 54.01 and for all other FEPs this parameter is disabled by default.</p><p><img src="file:///C:/Users/Dolly_A1/AppData/Local/Temp/msohtmlclip1/01/clip_image008.jpg" alt=""></p></td></tr><tr><td valign="top">Receipt Print Program Name</td><td valign="top">Receipt prints loyalty program name.</td></tr><tr><td valign="top">Register Time-Out Timer</td><td valign="top"><p>Enter the number of minutes (001 – 999) after which an idle terminal automatically switches out of Sales mode.</p><p>Entering 000 indicates that an idle terminal will not automatically switch out of Sales mode.</p></td></tr><tr><td valign="top">Release Terminal During Close</td><td valign="top">Select to allow the terminal to return immediately to Sales mode after a close shift or close daily is started.</td></tr><tr><td valign="top">Reminder to Use Imprinter</td><td valign="top">Determines whether a message is displayed that reminds the cashier to use the imprinter after completing a transaction using the Manual Credit MOP.</td></tr><tr><td valign="top">Reset Display on Drawer Close</td><td valign="top">Idle sales message returns when the drawer closes.</td></tr><tr><td valign="top">Reset Display on Time-out</td><td valign="top">Idle sales message returns when the time-out elapses.</td></tr><tr><td valign="top">Reset Display Time-out Value</td><td valign="top"><p>Enter the time (in seconds) before the idle sales message returns to the operator display after a transaction is complete. When “Reset Display on Time-out” is selected, a value must be entered here (2 – 3600).</p><p>1 = 2 seconds</p><p>0 = disables the option to reset display on time-out</p></td></tr><tr><td valign="top">Stack manual Discount</td><td valign="top">If enabled, multiple manual discounts can be applied on a line item. Cannot apply multiple discounts if item has NAXML discount applied to it.</td></tr><tr><td valign="top">Store Number</td><td valign="top">Enter the number or name that identifies the store. This information is printed on receipts and reports (alphanumeric, 1 - 5 characters).</td></tr><tr><td valign="top">Value Added Tax (VAT)</td><td valign="top">Select if value added tax (VAT) is collected at the site. Special prompts for VAT appear in the Tax Rate File (U.S. and Canadian sites usually do not collect VAT).</td></tr></tbody></table>

#### Sales Login/Logout Message

Use to enter messages that are displayed when an employee logs in or out of Sales mode.

<figure><img src="/files/aVbdtMy6BwLEyYz6d2Ss" alt=""><figcaption></figcaption></figure>

| Field/Button                   | Allowable Value/Function                                       |
| ------------------------------ | -------------------------------------------------------------- |
| Log In - Show Log-In Message   | Select to display the prompt when the user logs on to Sales.   |
| Lines                          | Enter or edit the information displayed when Sales is entered. |
| Log Out - Show Log-Out Message | Select to display the prompt when the user logs out of Sales.  |

### Menu Configuration

Refer to Menu Key Configuration

### Register

The Register Configuration form is used to set up banners, logos/slogans, soft keys, and copy registers for the site.

#### Banner

Use to define the message that appears on the customer display when sales transactions are not in process.

![](/files/a7679e62fcc61e3fd6dd06d7185fcd6552560cca)

| Field/Button      | Allowable Value/Function                                                  |
| ----------------- | ------------------------------------------------------------------------- |
| Register          | Select the register.                                                      |
| Line 1 and Line 2 | Enter the messages for lines 1 and 2 (alphanumeric, up to 80 characters). |
| Rotate            | Select a rotation option — None, Line 1, Line 2, Both.                    |

#### Logos/Slogans

Use to enter the information that prints in the header (logo) and footer (slogan) of receipts.

![](/files/94a18f20f99a64573428a63f06b022b12034485b)

| Field/Button              | Allowable Value/Function                                 |
| ------------------------- | -------------------------------------------------------- |
| Register                  | Select the register.                                     |
| Ticket Logo/Ticket Slogan | Enter the information that appears on register receipts. |
| Enabled                   | Select to enable each logo and/or slogan.                |
| Mode                      | Select Single- or Double-wide characters.                |
| Alignment                 | Select Left, Right, or Center.                           |

#### Soft Keys

Refer to Soft Keys

#### Copy Registers

Use to copy files from one register to another.

![](/files/acfd2c16f7196bfbe21b9204c3858282cb0b0eaa)

| Field/Button                      | Allowable Value/Function                                               |
| --------------------------------- | ---------------------------------------------------------------------- |
| Select Register - Source Register | Select the register to copy.                                           |
| Destination Register              | Select the register to which you want to copy files.                   |
| Select Files to Copy              | Select the files you want to copy: Banners, Soft Keys, Logos, Slogans. |

### Touch Screen

The Touch Screen Configuration forms allow you to configure fuel keys, assign buttons, define the parked menu panel, and orient the touch screen.

{% hint style="info" %}
*Refer to the Base 53 and Higher feature reference documentation for information on this feature.*
{% endhint %}

### Self Checkout

Self Checkout (SCO) is a self-checkout POS application for C-Stores implemented on B53 and Higher UI.

{% hint style="info" %}
*Refer to the Self-Checkout feature reference documentation for information on this feature.*
{% endhint %}

#### Self Checkout (SCO) Monitoring

Device monitoring is a feature to monitor configured devices from monitoring devices such as Cashier operated POS, Attendant handheld device or any remote machine. Self Checkout devices can be configured to be monitored through the Touch Screen configuration.

**Self Checkout Monitoring Buttons**

From release 55.02, the **Self Checkout Monitoring Detail View**feature is available on C18 POS.

Click the self checkout monitoring icon on the POS sales screen to open pop-up that allows cashiers to monitor self-checkout transactions as they are happening live.

For example:<br>

<figure><img src="/files/jN11JO6NTAy3ovCPs3oA" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This feature is not available on Topaz or Ruby2 registers.
{% endhint %}

&#x20;The following buttons represent Self Checkout device status:

<table><thead><tr><th width="212" valign="top">Icon</th><th valign="top">Description</th></tr></thead><tbody><tr><td valign="top"><img src="/files/7ygmOp0SgMCFLmcdW0as" alt="" data-size="original"></td><td valign="top">Self Checkout is offline.</td></tr><tr><td valign="top"><img src="/files/axODBA51iA6ddPWAKExq" alt="" data-size="original"></td><td valign="top">Self Checkout is in Non-Sales mode.</td></tr><tr><td valign="top"><img src="/files/eGK8AiS4O74R0epkxvS6" alt="" data-size="original"></td><td valign="top">Self Checkout lane closed.</td></tr><tr><td valign="top"><img src="/files/yZObrynp7EPwXCfULdyb" alt="" data-size="original"></td><td valign="top">Self Checkout is in Idle mode.</td></tr><tr><td valign="top"><img src="/files/zJBKvCBsorkJGCYmygnu" alt="" data-size="original"></td><td valign="top">Last transaction was suspended either because customer choose to pay at counter or because cashier suspended the transaction. The SCO is moved to idle state.</td></tr><tr><td valign="top"><img src="/files/AgbqBPtwVg3ZwW8glDMV" alt="" data-size="original"></td><td valign="top">Customer checked in to the self checkout.</td></tr><tr><td valign="top"><img src="/files/qO6itsVfwZH2PDUnd23O" alt="" data-size="original"></td><td valign="top">Customer added items to cart on the self checkout device.<br>The monitoring button shows the number of items added and the total amount.</td></tr><tr><td valign="top"><img src="/files/78iLsNTMZMUa4I357J2Q" alt="" data-size="original"></td><td valign="top">Customer is making a payment.</td></tr><tr><td valign="top"><img src="/files/kZfIvcMirWgbTXNntwrq" alt="" data-size="original"></td><td valign="top">Customer payment failed.</td></tr><tr><td valign="top"><img src="/files/gVzL8lodp8HYG4DB1frV" alt="" data-size="original"></td><td valign="top">Cashier logged in and payment failed.<br> <br>Note: All the images with a white dot on the top left corner indicates a cashier has logged in to the SCO device.</td></tr><tr><td valign="top"><img src="/files/qyIMiItZku2oRpe7EVPj" alt="" data-size="original"></td><td valign="top">Customer requested help before adding items.</td></tr><tr><td valign="top"><img src="/files/CL1lkdgoH9xM5BS11Qyc" alt="" data-size="original"></td><td valign="top">Customer requested help after adding items.</td></tr><tr><td valign="top"><img src="/files/z7LsZhQsdHXktApn2vFg" alt="" data-size="original"></td><td valign="top">Customer requested help and is proceeding with sale.</td></tr><tr><td valign="top"><img src="/files/1rMminHi4gpfBRN2A8R3" alt="" data-size="original"></td><td valign="top">Customer requested help and is proceeding with payment.</td></tr><tr><td valign="top"><img src="/files/lReuueOo3PzzYTux9BJ3" alt="" data-size="original"></td><td valign="top"><p>Cashier logged in and is proceeding with payment.</p><p>Note: All the images with a white dot on the top left corner indicate a cashier has logged in to the SCO device.</p></td></tr><tr><td valign="top"><img src="/files/rcECqwIyq4D2oVxyXQfd" alt="" data-size="original"></td><td valign="top">Customer requested help; but, proceeded with payment and payment failed.</td></tr><tr><td valign="top"><img src="/files/84zWwWdqhWyGB25tNDVH" alt="" data-size="original"></td><td valign="top">Cashier logged in while self checkout is in Idle mode.<br> <br>Note: All the images with a white dot on the top left corner indicate a cashier has logged in to the SCO device.</td></tr><tr><td valign="top"><img src="/files/bq09AJAYViaf6ntBDB0u" alt="" data-size="original"></td><td valign="top">Cashier logged in to self checkout from customer checked in mode.<br> <br>Note: All the images with a white dot on the top left corner indicate a cashier has logged in to the SCO device.</td></tr><tr><td valign="top"><img src="/files/Cvxg73r9q7YAdkmGZ86O" alt="" data-size="original"></td><td valign="top">Cashier logged in to self checkout during sales.<br> <br>Note: All the images with a white dot on the top left corner indicate a cashier has logged in to the SCO device. </td></tr><tr><td valign="top"><img src="/files/ciWxVepA4Ax59C2Phw0e" alt="" data-size="original"></td><td valign="top">Customer added age restricted item.</td></tr></tbody></table>

**Self Checkout Monitoring Using Light Pole**

From Verifone Commander Release 55.02, an LED light pole can be integrated to the C18 Self Checkout device.

The light pole:

* Visually notifies the store personnel that a customer using the Self Checkout may need assistance
* Allows to monitor from far what the customer might be doing at the Self Checkout even when not viewing the Self Checkout monitoring buttons on the POS.

The light pole is a plug n play device and does not require any configuration changes using the Verifone configuration client. Customers just need to install the light tower and reboot the C18. The light pole can only be added to C18 Self Checkout device. The light ring on C18 changes color accordingly.

The following are the colors of the light pole based on what is happening at the Self Checkout:

**Non Sales Screen**

**No light**: No light when SCO is in Close Lane mode, CSR functions screen, or when SCO is offline.

**Self Checkout Ready to Use**

Green: Green solid light when SCO is checked in without adding any items.

**Self Checkout In Use**

White: White solid light when SCO is in use.

**User Requires Assistance or Age Verification Item Scanned**

Red: Red slow flashing light when the user requires assistance or an age verification item is scanned.

**Cashier Logs in to Assist Customer**

Blue: Blue solid light when cashier logs in to Self Checkout to assist customer.

**Suspend Transaction**

Yellow: Yellow slow flashing light when the customer selects "Pay at Counter" or when the cashier logs in and suspends a transaction.

**Self Checkout Monitoring Configuration**

{% hint style="info" %}
*Refer to the Base 53 and Higher feature reference documentation for information on how to configure the touchscreen UI.*&#x20;
{% endhint %}

{% stepper %}
{% step %}
From **Store Operations > Touch Screen > Panel Configuration.** Select Add Item to an Item Panel.

<figure><img src="/files/ibgJa7HPGSQJVlZugAF2" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
In the new row added, select Monitoring from the drop down.

<figure><img src="/files/SGVUYZWrlMR11b6aKpjy" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select Self Checkout as the **Device Type** and select the **Device ID** of the self checkout.

<figure><img src="/files/FfFVhaicgp9SZuN1Uju5" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to **Store Operations > Touch Screen > Screen Configuration** and add the item panel containing the Self Checkout Monitoring item to a screen panel.

{% hint style="info" %}
SCO must be logged in at least once before configuring for SCO monitoring; else the device id will not be listed.
{% endhint %}

<figure><img src="/files/A2tRPWtrmbd1h53GyT72" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to **Store Operations > Touch Screen > Register Configuration**and assign the screen to a register.

<figure><img src="/files/ENIYGUPhYcSPGUeJDDnw" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

### House Account

A House Account is a non-network, local store account that is set up with credit granted at the discretion of the site manager. House accounts require an account number, which prints on the receipt. Verifone Commander keeps and reports totals for House accounts but does not keep records of individual transactions or balances. Follow store policy to manually record transactions.

{% hint style="info" %}
*Refer to the In-House Accounts feature reference documentation for information on this feature.*&#x20;
{% endhint %}

“**force.InHouse.PayInOut**” in **Configuration Client > Initial Setup > System Properties** should be set to **Yes** to enable sites to assign In House Accounts with Pay In and Pay Out.

![](/files/5dc6413d62f7cf38765217ec8d5d92ca0f49b47a)

<table><thead><tr><th valign="top">Field/Button</th><th valign="top">Allowable Value/Function</th></tr></thead><tbody><tr><td valign="top">Add</td><td valign="top">Click to add a new account. The account is automatically enabled unless you clear the Enabled check box.</td></tr><tr><td valign="top">Delete</td><td valign="top">Select to delete the selected account.</td></tr><tr><td valign="top">Account Number</td><td valign="top">Enter the account number. (alphanumeric, 1 - 20 characters).</td></tr><tr><td valign="top">Account Name</td><td valign="top">(Optional) Enter the name of the customer. (alphanumeric 0 - 20 characters).</td></tr><tr><td valign="top">Enabled</td><td valign="top">Select to enable the account.</td></tr><tr><td valign="top">Prompt for Sub Acc#</td><td valign="top">Enable to prompt for sub account number.</td></tr><tr><td valign="top">Trigger Function</td><td valign="top">Select what triggers a "In-House Account? [Y/N]" prompt.</td></tr></tbody></table>

### Group Price Change

{% hint style="info" %}
*Refer to the Group Price Change feature reference documentation for information on this feature.*&#x20;
{% endhint %}

Use this form to change the prices of multiple PLUs assigned to a selected department at the same time.

<figure><img src="/files/4n9FTE1uRnK9v2Mgi6Wf" alt=""><figcaption></figcaption></figure>

To change a group of prices:

1. In the department list, select the department that contains the products needing the price change.
2. Click an adjustment type — Increase, Decrease, Make all prices the same.
3. Click an adjustment option — Amount, Percent.
4. Enter the adjustment amount as dollars and cents (0.00 - 9999.99) or percent (000.000 - 9999.99).
5. Select the PLUs to be adjusted.

* Click Select All to select every PLU in the department.
* Select several adjacent PLUs by using SHIFT and click.
* Remove selections by clicking Select None.

6. Click OK.

### Managed Updates <a href="#toc139626620" id="toc139626620"></a>

The Managed Updates feature provides an interim approval step during the PLU file update process and allows updates to take effect within the POS system immediately after approval. The business purpose behind the approval step is to allow store management to use a 3rd party system (SAP Retail Store) to identify, print and update shelf labels as needed for price changes prior to those changes being reflected within the POS system.

**Enable Managed PLU Update**

From **Store Operations > Sales > Sales Configuration**, enable “Enable Managed Updates”.

<figure><img src="/files/lM2aBoyEioWeb92qWZPl" alt=""><figcaption></figcaption></figure>

**Managed Update Security Level**

In Store Operations > Sales > Sales Configuration > Managed Update Security Level, enter the security level of the manager who can apply the update.

<figure><img src="/files/ltht1llMbJFId1MwQei5" alt=""><figcaption></figcaption></figure>

**"Apply Updates" Touchscreen Button**

In Store Operations > Touch Screen > Panel Configuration, select “Add Item” and type as “Function”. Select “Apply Updates” to assign this function to a touch screen key or Topaz POS key for easy access to the function.

<figure><img src="/files/kM4ns71zlmHBU704cHKZ" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
&#x20;*Refer to the Base 53 and Higher feature reference documentation for information on configuring the touch screen.*&#x20;
{% endhint %}

**Pending Updates**

View Pending Managed Updates from **Store Operations > Managed Updates**.

![](/files/f454f08c4257a9b7d18a258ae021826eec5e2d5c)

### Fiscal Receipt

This feature is available for LAC countries. In many LAC countries, controlled receipts (e.g. “Facturas”) are printed from the POS. The receipts typically include a controlled sequence number and other POS controlled data.

After all MOPs are processed, the application would determine which of the five types of receipts to print.

The five types of receipts are:

* Fiscal Sale
* Fiscal Refund
* Fuel Voucher
* Non-Fiscal Network
* Pump Test

<table><thead><tr><th valign="top">Transaction Processing of MOPs to Generate Receipts</th></tr></thead><tbody><tr><td valign="top"><p><strong>Pump Test</strong></p><p>If Pump Test MOP is used, the transaction generates a Pump Test Receipt. This will not require any data input.</p></td></tr><tr><td valign="top"><p><strong>Fuel Voucher</strong></p><p>If Fuel Voucher MOP (with fuel voucher MOP code) is used, the transaction generates a Fuel Voucher Receipt. The Fuel Voucher MOP can be used only with Postpay Fuel and Manual Fuel line items.</p><p>When this MOP is used, no split tender, no change and no refunds are allowed.</p><p>This MOP requires 2 cashier prompts:</p><p>a)        For Fuel Voucher number (Alphanumeric 0-15 chars): “Enter <em>[receipt type name]</em> Number:“</p><p>b)       For Customer number (Alphanumeric 0-15 chars): “Enter Customer Number:“</p><p><em>Note:</em> More than one post pay fuel line can be allowed.</p></td></tr><tr><td valign="top"><p><strong>Non-Fiscal Network</strong></p><p>If a Network MOP is used and the FEP returns the flag “FiscalReceipt” = <em>FALSE</em>, the application generates a Non-Fiscal Network Receipt.</p></td></tr><tr><td valign="top"><p><strong>Fiscal Refund</strong></p><p>For a Fiscal Refund receipt, the system prompts for the original Fiscal Sale receipt number.</p></td></tr><tr><td valign="top"><p><strong>Fiscal Sale</strong></p><p>If the transaction is none of the four previous receipt types, the system generates a Fiscal Sale Receipt.</p></td></tr></tbody></table>

#### Site

Use this form to configure site-level fiscal receipt configuration.

![](/files/8ac07a961653bedb19107d45ff31332c948f1830)

<table data-header-hidden><thead><tr><th valign="top">Field/Button</th><th valign="top">Allowable Value/Function</th></tr></thead><tbody><tr><td valign="top"><strong>Customer Tax ID</strong></td><td valign="top"></td></tr><tr><td valign="top">Name</td><td valign="top">Enter customer Tax ID Name; alpha-numeric string between 3-20 characters.</td></tr><tr><td valign="top">Minimum Length</td><td valign="top">Enter customer Tax ID Number; minimum length (numeric value between 0-20).</td></tr><tr><td valign="top">Maximum Length</td><td valign="top">Enter customer Tax ID Number; maximum length (numeric value between 0-20).</td></tr><tr><td valign="top">Check Digit</td><td valign="top">Drop-down box with 2 values: ‘None’ and ‘Modulo 11’.</td></tr><tr><td valign="top"><strong>Tax ID Database</strong></td><td valign="top"></td></tr><tr><td valign="top">Enable DB</td><td valign="top">Click to enable Tax ID Database.</td></tr><tr><td valign="top">Customer Name</td><td valign="top">Use to prompt for customer name to be added to Tax ID DB.</td></tr><tr><td valign="top">Customer Address</td><td valign="top">Use to prompt for customer address to be added to Tax ID DB.</td></tr><tr><td valign="top"><strong>Warning Thresholds</strong></td><td valign="top"></td></tr><tr><td valign="top">Sequence Number</td><td valign="top">A countdown alarm that notifies the number of sequence numbers still available on the range defined for a specific authorization number. Numeric value between 1-3. Default = '100'.</td></tr><tr><td valign="top">Authorization Days</td><td valign="top">Number of days before the Ending Authorization Date expires. Numeric value up to 2 digits (00-99).  Default Value is 15 days.</td></tr><tr><td valign="top"><strong>Other Settings</strong></td><td valign="top"></td></tr><tr><td valign="top">Merchant Tax ID Name</td><td valign="top">Merchant Tax ID name.</td></tr><tr><td valign="top">Use common Sequence Number # for All APTs</td><td valign="top">If this parameter is enabled, all the APTs configured in a site have a common sequence number. Default = Enabled.</td></tr><tr><td valign="top">Common APT Register ID</td><td valign="top">Select the APT register ID to configure. Only this APT appears in the register selection field in the Register form. </td></tr><tr><td valign="top">Print Currency Symbol</td><td valign="top">If this parameter is enabled, the currency symbol is printed on every amount printed on the receipt.</td></tr><tr><td valign="top">Print Line Item Unit Price</td><td valign="top"><p>If this parameter is enabled, the unit price is printed after the quantity on every receipt printed and the header is printed as: “Qty/Unit P” (Quantity/Unit Price) and translated to Spanish as “Ctd./P. Unit.” (Cantidad/Precio Unitario).</p><p>If this parameter is disabled, the header is printed as “Qty” and translated to Spanish as “Cant.”. Default value = disabled. This only applies to Honduras.</p><p> </p><p>English:</p><p>0123456789012345678901234567890123456789</p><p>Description       Qty/Unit P.   Amount</p><p> -----------       -----------   ------</p><p>Description           Qty      Amount</p><p>-----------           ---      ------</p><p>Spanish:</p><p>0123456789012345678901234567890123456789</p><p>Descripcion      Ctd./P.Unit   Monto</p><p>-----------      -----------   ------</p><p>Descripcion          Cant.      Monto</p><p>-----------          ----      ------</p><p> </p></td></tr><tr><td valign="top">Print Verbose Total</td><td valign="top"><p>If this parameter is enabled, the verbose total is printed on the receipt. Default = disabled. This only applies to Honduras.</p><p>Note: The maximum verbose total amount printed on the receipt matches the maximum total amount on the receipt. See the example of receipts in the next table for more information.</p></td></tr><tr><td valign="top">Print Tax summary Table</td><td valign="top"><p>If this parameter is enabled, the Tax Summary Table is printed on the receipt. Default = disabled. This only applies to Honduras.</p><p>This table has 4 columns:</p><p>·          Imp%: Tax rate</p><p>·          Base: Amount before Tax</p><p>·          Tax: Tax rate * Base</p><p>·          Total: Base + Tax</p></td></tr><tr><td valign="top"></td><td valign="top"></td></tr></tbody></table>

#### Register

This form is used to configure the different types of fiscal receipts. The different types of fiscal receipts that can be configured with this form are **Fiscal Sale**, **Fiscal Refund**, **Fuel Voucher**, **Non-Fiscal Network**and **Pump Test**.

<figure><img src="/files/oBRWv6NSDC9FbbqKQXRc" alt=""><figcaption></figcaption></figure>

ggggg

<table><thead><tr><th width="494" valign="top">Field/Button</th><th valign="top">Allowable Value/Function</th></tr></thead><tbody><tr><td valign="top">Select Register</td><td valign="top">Select the POS which is configured to print the fiscal receipts.</td></tr><tr><td valign="top">Enable Fiscal Receipts</td><td valign="top">Select to enable fiscal receipts.</td></tr><tr><td valign="top">Add</td><td valign="top">Select fiscal receipt to configure and click Add</td></tr><tr><td valign="top"><p>Receipt Type Configuration</p><p>Note: These configuration fields are enabled or greyed out depending on the receipt being configured.</p><p><img src="/files/VA6YEOb6dVUUExZAw4f1" alt="" data-size="original"></p><p> <img src="/files/9CAoVBuoKPJbUe2Afr2a" alt=""></p><p></p></td><td valign="top"></td></tr><tr><td valign="top">Name</td><td valign="top">Name of the receipt type (e.g., “FACTURA”).</td></tr><tr><td valign="top">Prefix/Serie</td><td valign="top"><p>Alphanumeric string between 0-15 characters. Default = Empty.</p><p>Receipt Type Number: This is composed by a serie/prefix number (e.g., “8902”) and a sequence number (e.g., “00098214”).</p></td></tr><tr><td valign="top">Begin Sequence</td><td valign="top">8-digit value between 00000001 – 99999999 (leading zeros not required for input). Default = “00000000”.</td></tr><tr><td valign="top">End Sequence</td><td valign="top">8-digit value between 00000001 – 99999999 (leading zeros not required for input). Default = “00000000”.</td></tr><tr><td valign="top">Update Next Sequence</td><td valign="top">Select to update next sequence manually in case of a system failure.</td></tr><tr><td valign="top">Next Sequence</td><td valign="top">8-digit value between 00000001 – 99999999 (leading zeros not required for input). Default = “00000000”</td></tr><tr><td valign="top">Authorization Name</td><td valign="top"><p>Alphanumeric string value between 3-20 characters (including special characters). Default = “Autorizacion No:” (e.g., “Autorización DGI”).</p><p>Note: Spanish special characters are not allowed.</p></td></tr><tr><td valign="top">Authorization Number</td><td valign="top">Alphanumeric string up to 40 characters (including special characters). Default = Empty (e.g., “AFC-DGC-SCC-006-06-2011”).</td></tr><tr><td valign="top">Starting Authorization Date Label</td><td valign="top">Char string up to 30. Default = “Fecha Inicio de Emision".</td></tr><tr><td valign="top">Starting Authorization Date</td><td valign="top">The Authorization Number is valid from this date. Short Date Format string. This should be selected from a calendar representation.</td></tr><tr><td valign="top">Ending Authorization Date Label</td><td valign="top">Char string up to 30. Default = “Fecha Limite de Emision".</td></tr><tr><td valign="top">Ending Authorization Date</td><td valign="top">Last valid day of the Authorization Number. Short Date Format string. This should be selected from a calendar representation.</td></tr><tr><td valign="top">Merchant Tax ID</td><td valign="top">Alphanumeric between 0-20 characters. Default = Empty.</td></tr><tr><td valign="top">Prompt for Final Consumer</td><td valign="top"><p>Drop-down box with the following values:</p><p>Disabled: Prompt for Tax ID # and if the &#x3C;ENTER> key is pressed, then is a Final Consumer.</p><p>Prompt Y/N: This option is to indicate if after enabling Prompt for Final Consumer, the prompt displayed should be: “Final Consumer? Yes/No”.</p><p>Menu: This option is to indicate that after enabling Prompt for Final Consumer, the prompt displayed should be a menu: “1. Final Consumer. 2. Customer with Tax ID #”.</p><p>Note: ‘Final Consumer’ is any customer that requires a ‘Fiscal Receipt’ but will not provide a Customer Tax ID #.</p></td></tr><tr><td valign="top">Prompt for Customer Data</td><td valign="top">Enable/disable prompts for Customer Data (Name, Tax ID Number).</td></tr><tr><td valign="top">Prompt for Original Receipt</td><td valign="top">Enable/disable prompting for Original Receipt Number.</td></tr><tr><td valign="top">Prompt</td><td valign="top">Prompt to get the original fiscal sale receipt number: Alphanumeric string value between 0-30 characters (including special characters). Default = “No Factura Original: ”.</td></tr><tr><td valign="top">Prompt for Fuel Voucher Number</td><td valign="top">Enable/disable prompting for Fuel Voucher Number.</td></tr></tbody></table>

#### Fuel Flat Tax

This form allows the configuration of two flat taxes per fuel grade.

The flat tax is a fix amount per unit of measure (for example, 11 cents per gallon of a specific fuel product). Depending on the country, the format of this amount is defined as maximum 3 digits to the right and 4 to the left of the decimal point (e.g., ‘XXXX.YYY’).

{% hint style="info" %}
Guatemala has only one fuel flat tax per fuel grade.
{% endhint %}

![](/files/4ede088767a1ffe3c9632089f352de850e9c7125)

| Field/Button         | Allowable Value/Function                                                                                     |
| -------------------- | ------------------------------------------------------------------------------------------------------------ |
| Fuel Flat Tax Name   | <p>Tax name. Allows up to 10 characters.</p><p><strong>Note</strong>: Guatemala only needs 3 characters.</p> |
| Fuel Flat Tax Amount | Tax amount.                                                                                                  |

The POS prints receipts with the Flat Tax information.

![](/files/30f18c5254cf2bbfbbdf9e1ab818d08a51875192)

#### Tax Exemption

Use the form to configure tax exemption if a Tax Exemption MOP code is used.

![](/files/16bb4096e2d1296c6180428f72f1dfb66c66e61a)

<table><thead><tr><th valign="top">Field/Button</th><th valign="top">Allowable Value/Function</th></tr></thead><tbody><tr><td valign="top">Tax Exemption Type Name</td><td valign="top"><p>This name is associated to the acronym of the government entity that is tax-exempt (e.g., “SAR” = “Servicio de Administración de Rentas” (Revenue Management Department).</p><p>Alphanumeric, maximum 20 characters.</p></td></tr><tr><td valign="top">Tax-Exempt Purchase Order # Prompt</td><td valign="top">Alphanumeric, maximum 20 characters. (Description needed)</td></tr><tr><td valign="top">Tax-Exempt Customer # Prompt</td><td valign="top">Alphanumeric, maximum 25 characters. (Description needed)</td></tr><tr><td valign="top">Exempt Merchandise Sales Tax</td><td valign="top">Select to exempt merchandise sales tax. This parameter is enabled by default. Greyed out in this screen in base 52.</td></tr><tr><td valign="top">Exempt Fuel Sales Tax</td><td valign="top">Select to exempt fuel sales tax. Greyed out in this screen in base 52.</td></tr><tr><td valign="top">Exempt Fuel Flat Taxes</td><td valign="top">Select to exempt fuel flat tax. Greyed out in this screen in base 52.</td></tr></tbody></table>

#### System Properties

The following system properties should be enabled for Honduras:

* Print Tax-Exempt Total Line: If this is enabled, the system should print the line “Exento Imp.” + \[tax-exempt total amount].
* Print Discounts Line: If this is enabled, the system should print the line “Descuentos y Rebajas ” + \[sum of all amounts discounted].
* Print Subtotal Line Label: If this is enabled, the system should print the label “Subtotal Gravado” in the subtotal line
* Print Line Before Total: If this is enabled, the system should print a line before the total amount

#### Currency Selection

Use this feature if the country is using a different currency than US dollar.

In Verifone Commander Configuration Client, the currency of the country should be selected from **Payment Controller > EPS Configuration > EPS Global Configuration**.

<img src="/files/1960529b10cabfc4663ba7d131d246967b96f73d" alt="" width="375">

### Charity Donations

The charity donation feature enables a customer to donate certain amount to a charity.

The system prompts customers during tendering process for charity donation. Customers are asked if they wish to make a charity donation.

When the customer is using Cash as MOP there are two options that can be enabled from configuration client to be presented to the customers on the PIN pad:

* Donate change amount (rest for charity) and is calculated as the difference between the amount due and the amount paid.
* Round to next dollar amount which rounds off their transaction to the next whole dollar. The donation amount is the difference between the total amount of the purchase and the rounded dollar amount.

![](/files/e5ae443fdabe2eeb0c74c41b79e55e8d0d6f6f48)

<table><thead><tr><th valign="top">Field/Button</th><th valign="top">Allowable Value/Function</th></tr></thead><tbody><tr><td valign="top">Enable Charity Donations</td><td valign="top"><p>Enable charity donations.</p><p>Note: When Enable Charity Donations is selected, by default Prompt Indoor is selected and cannot be edited.</p></td></tr><tr><td valign="top">Department</td><td valign="top">Select charity department.</td></tr><tr><td valign="top"><p>Cash</p><p>Note: Cash is only available for indoor charity.</p></td><td valign="top"></td></tr><tr><td valign="top">Rest for charity</td><td valign="top">Select if this option appears for cash payments. This donates the remaining amount for charity. </td></tr><tr><td valign="top">Round to next dollar</td><td valign="top">Select if this option appears for cash payments. Rounds off the transaction to the next whole dollar. The donation amount is the difference between the total amount of the purchase and the rounded dollar amount.</td></tr><tr><td valign="top"><p>Card</p><p>Note: Cards can be used for both Indoor and Outdoor charity.</p></td><td valign="top"></td></tr><tr><td valign="top">Prompt Outdoor</td><td valign="top"><p>Enable to show charity prompts for outdoor transactions.</p><p>Note: <em>DCRs must be initialized for changes to take effect</em>.</p></td></tr><tr><td valign="top">Preset Amount 1</td><td valign="top">Enter the preset amount option 1.</td></tr><tr><td valign="top">Preset Amount 2</td><td valign="top">Enter the preset amount option 2. This option is only available for outside transactions.</td></tr><tr><td valign="top">Preset Amount 3</td><td valign="top"><p>Either this option or “Round to next dollar” can be selected as the third option.</p><p>                              OR</p><p>Enter the preset amount option 3.</p></td></tr><tr><td valign="top">Round to next dollar</td><td valign="top"><p>Either this option or “Preset Amount 3” can be selected as the third option.</p><p>Select if this option appears for credit/debit card payments. Rounds off the transaction to the next whole dollar. The donation amount is the difference between the total amount of the purchase and the rounded dollar amount.</p></td></tr></tbody></table>

When the customer is using ‘Credit’ or ‘Debit’ cards as MOP, they will be presented with three preset contribution amounts configured in configuration client or two preset contribution amounts and a “round to next dollar” option.

The chosen selection is shown on the receipt, where it reflects the contribution. Only one charity can be active for any site.

The following configurations should be done before configuring the Charity Donations Configuration form:

1. Create a department for charity with NACS code 971. Refer to the **Department Sales**topic in this document for more information on creating departments.
2. For Cash MOP, “Tender Amount Required” parameter should be enabled. Refer to the **Method of Payment**topic in this document for more information.

{% hint style="info" %}
*After any changes to the configuration, go to **Configuration Client*****\_> Tools > Refresh Configuration** for the configuration changes to be applied.
{% endhint %}

#### Charity Donation Receipts

**Outdoor Receipt**

![](/files/de56830656cfdfe751d379db222ac7f59e6e4f56)

**Indoor Receipt**

![](/files/b537bf6b27bf2e780a4a7bbab146dfc87f0b14f1)

### Close Lane

This is a Self Checkout feature.

{% hint style="info" %}
*Refer to the Self Checkout feature reference documentation for information on this feature.*
{% endhint %}


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