# Soft Key ## Overview Certain keys on the keyboard and buttons on the screen can be configured for fuel control, item sales, department sales, menus, payment or some other function like safe drop. ## Using Soft Key Buttons on the Screen will be automatically labeled and as part of your training, you will learn how to use them. Keys on the keyboard need to be manually labeled so, if you notice that the label on a key does not match what it actually does, report it to your store manager so that the appropriate action can be taken. While in the Soft Key File, press **\[List]** to print the current list of soft keys in key number order.

## Configuring Soft Key ### Soft Keys Use **Store Operations > Register > Soft Key** to configure soft keys.

Field/Button	Allowable Value/Function
Register	Select the register.
SoftKeys	Click the soft key on the screen keyboard to change the key feature assignment.

Field/Button

Allowable Value/Function

Select the register.

SoftKeys

Click the soft key on the screen keyboard to change the key feature assignment.

### Soft Key Assignment Soft key assignments can be changed by directly accessing the menu list. Be sure that the soft key to be changed is selected. * Combo File: Combo files must be defined before they can be assigned a soft key. When you have more combos to assign than soft keys available, set up a soft key for \[OTHER COMBO]. The repeated keying of the \[OTHER COMBO] soft key cycles through each Combo defined in the Combo File that is not assigned to a soft key. * Department File: A department must already be set up in the Department File before it can be assigned to a soft key. When you have more departments to assign than soft keys available, set up a soft key for \[OTHER DEPT]. The repeated keying of the \[OTHER DEPT] soft key cycles through each Department defined in the Department File that is not assigned to a soft key. * Fuel Functions: If you have more fuel functions to assign than soft keys available, instead of assigning the following functions to separate keys, assign \[OTHER FUEL] to a key. * These functions appear in a menu format when the cashier keys \[OTHER FUEL]. * Convert Price Level * Free POP Award * Fuel Discount * Fuel Tax Addition * Fuel Tax Exemption * Move Fuel Point (Prepay Move) * Preset Fuel * Site Pause * MOP File: A method of payment must already be set up in the MOP File before it can be assigned to a soft key. When you have more MOPs to assign than soft keys available, set up an \[OTHER MOP] soft key. * PLU File: A PLU/modifier combination must be set up in the PLU File before it can be assigned to a soft key. * Sales Management Functions: If you have more sales management functions to assign than soft keys available, set up an \[OTHER FUNC] soft key. These functions appear in a menu format when the cashier keys the \[OTHER FUNC]. * Clock In/Out * Pay In * Pay Out * Print Previous Transaction * Safe Drop * Safe Loan * View Pending Transactions * MOP File: A method of payment must already be set up in the MOP File before it can be assigned to a soft key. When you have more MOPs to assign than soft keys available, set up an \[OTHER MOP] soft key. * PLU File: A PLU/modifier combination must be set up in the PLU File before it can be assigned to a soft key. * Sales Management Functions: If you have more sales management functions to assign than soft keys available, set up an \[OTHER FUNC] soft key. These functions appear in a menu format when the cashier keys the \[OTHER FUNC]. * Clock In/Out * Pay In * Pay Out * Print Previous Transaction * Safe Drop * Safe Loan * View Pending Transactions

Function Name	Description
Allow Food Stamps for Item	This function processes an item not configured as food stamp eligible as though it is eligible for payment with food stamps.
AutoGen POP Code	Select to auto generate POP Code. Refer to the POP Discount feature reference documentation for information on this feature.
Amount Discount	Used to give an amount discount on the last entered sale item.
Approve Fuel	Approves all or a specific pump for fuel dispensing.
Apply Updates	Use to apply PLU price update.
Choose Pinpad	Select to choose the secondary PIN pad. Refer to the P400 Implementation Guide for more information on this feature.
Clock In/Out	Employees can Clock In/Out using this key.
Comm Fleet Prepay	Use to trigger a commercial fleet prepay transaction. Refer to the Fleet Cards feature reference documentation for information on this feature.
Convert Fuel MOP	Changes fuel pricing systems (usually between cash and credit) when different fuel prices are charged based on the method of payment.
Discount	Discounts the last entered sales item as an amount or percent depending on the Sales Configuration setup.
Department	Assigns a department to a soft key.
Edit Food Order	Edits a food order.
Electronic Void	Use to void a commercial fleet transaction. When someone accidentally fuels one or more grade/s in a multi-grade fuel transaction instead of the owner of the preauth card, the cashier will refund the entire transaction using electronic void to the card that was used during pre-auth. To perform an electronic void transaction, both the customers should be with the cashier. The cashier initiates a manual fuel department sale to the respective people who pumped the fuel. Refer to the Fleet Cards feature reference documentation for information on this feature.
Exception Ticket Print	Prints Exception Ticket.
Fill Up	Fills up the tank.
Food Stamp	Allows the item that is entered to be purchased with food stamps.
FREE POP AWARD	Allows the cashier the discretion to issue a free POP code or coupon to a customer (e.g., when a customer returns after being incorrectly charged for an item on a previous visit).
Fuel Discount	Discounts a specified quantity of fuel.
Fuel Prepay	Allows the customer to pay for a fuel sale before pumping.
Fuel Preset	Presets a pump for a specific amount or quantity. Payment may be made before or after dispensing.
Fuel	Enters the most recent fuel sale for the specified pump into the current transaction.
Fuel Tax Addition	Adds taxes to a tax-exempt fuel transaction.
Fuel Tax Exemption	Adjusts fuel taxes to allow for tax exemptions.
Fuel Ticket Print	This function reprints postpay fuel transaction receipts.
Fueling Point Move	This function moves a preset or prepay fuel sale that has not been dispensed from the original pump number to a new pump number.
Get Order	After a customer arrives at the “Payment” window, the cashier retrieves the the customer’s order by invoking the “Get Order” function. The “Get Order” function retrieves only those transactions suspended by the “Place Order” function.
Gift Card Purchase	Allows the purchase of a Gift Card.
Gift Card Activate	Activates a Gift Card.
Gift Card Recharge	Allows the recharge of a Gift Card.
Kiosk Order	Allows to make a kiosk order.
Manual POP Discount	This is an option that can provide either a coupon or free POP code (with Basic + Code program type). The cashier has the option of offering the award to customers at their discretion; perhaps to an especially loyal customer or to a customer who has experienced some perceived inconvenience.
Menu Key	Assigns a menu to the soft key.
Manual PLU	This function allows screen entry of items using the <PLU number> [ENTER] key sequence.
MOP	Assigns a Method of Payment to the soft key.
Modify	Modifies the current PLU sales entry so that the next modifier defined for the PLU, if any, displays. Review the “Considerations” before moving this key.
Next Dollar Amount	Use when customer presents the next dollar amount (for example, $17 for a sale totaling $16.54).
Network Functions	Contains a menu of functions that relate to your credit card network.
No Sale	Opens the cash drawer between sales transactions.
Loyalty Balance	Use to send the loyalty point balance inquiry to the loyalty host for a loyalty card. Scan the loyalty card barcode or manually enter the loyalty account number to perform the balance inquiry.
Loyalty Card	Use to scan the loyalty card barcode or manually enter the loyalty account number during a sales transaction.
Other Combo	Allows entry of a combo number that is not already assigned to a specific soft key.
Other Currency	Changes the total amount due from the local currency to another currency.
Other Department	Allows entry of a department number for a sales item for all departments not already assigned to a specific soft key.
Other Fuel Functions	Contains a menu of the following functions: Move Fuel Point, Convert Price Level, Fuel Discount, Preset Fuel, Free POP Award, Fuel Tax Exemption, Site Pause.
Other Functions	Contains a menu of the following functions: Safe Drop, Safe Loan, Clock In/Out, Pay In, Pay Out.
Other MOP	Allows entry of a method of payment number that is not already assigned to a specific soft key.
Pay In	Logs that an amount has been added to the cash drawer without a sales transaction. This is also under [OTHER FUNC] key.
Pay Out	Logs that an amount has been removed from the cash drawer without a sales transaction. This is also under [OTHER FUNC] key. To make vendor payments by money order, use the Pay Out function under the [OTHER FUNC] key.
Percent Discount	Discounts the last entered sales item as a percent.
Place Order	Place Order function is like “Suspend” function. However, “Food Service” identified transactions are precluded from being suspended by the “Suspend” function. Place Order function allows a “Food Service” identified transaction to be suspended. Along with “Place Order”, the current transaction items identified by the the “Food Service” rule set are sent to the iOrder system.
PLU	Assigns a PLU to the soft key.
Price Override	Changes the defined price of a PLU item to the price you enter.
POP Member Card ENTRY	Allows entry or change of a POP membership card.
Prepay Move	This function moves a preset or prepay fuel sale that has not been dispensed from the original pump number to a new pump number.
Price Check	Checks the price of an item by scanning or manually entering its PLU after the price check key is pressed.
Purge Kiosk Order	Deletes a kiosk order.
Quantity	Indicates that two or more of an item (PLU or department) are entered.
Refund	Allows items from a previous sale to be returned.
Reminder to use Imprinter [Y/N]	Determines whether a message is displayed that reminds the cashier to use the imprinter after completing a transaction using the manual credit MOP.
Rest In Gas	Allows customers to use change from a cash merchandise sale to buy as much fuel as the change pays for.
Recall	Recalls suspended transactions. If the transaction quantity limit of an item is set to more than 0, then a suspended transaction containing the item cannot be recalled to be added to another suspended transaction into a single receipt.
Repeat Last Item	Repeats last item.
Remove Kiosk Order	Removes kiosk order.
Safe Drop	Logs that a specific amount of an MOP is removed from the drawer and placed in the safe. This is also under [OTHER FUNC].
Safe Drop Correction	If a cashier enters an incorrect amount, it can be corrected using this function.
Safe Loan	Logs that a specific amount of cash was removed from the safe and placed in the cash drawer. This is also under [OTHER FUNC].
Sales Flash Reports	List of flash reports.
Stop Fuel	Stops all or a specific pump from dispensing.
Suspend Transaction	Suspends one transaction to allow other transactions to be processed.
Tax Exempt	Removes one or more taxes from the current item.
Ticket Print	Prints the last 500 indoor sales receipts or the last card reader receipt.
Total	Adds up the amount of the current transaction.
View Fuel Sales	Displays the status of a specific pump or all due sales.
Void Line	Removes the specified item from the current transaction.
Void Ticket	Deletes the entire current transaction and resets the terminal to start a new one.
3^rd Party Product	Sells a third-party product.

## Troubleshooting

#	Message	Description/Action
E1104	MOP INVALID/NOT ALLOWED	Used an MOP soft key that no longer exists. Choose another MOP.
E1109	PRESET NOT USED	The soft key has not been defined or the PLU no longer exists.
E1167	SOFT KEY NOT DEFINED	The soft key is not defined in the Soft Key File.
E3030	SOFT KEY FILE RESET ERROR	The Reset Soft Key File function was chosen and the soft key file could not be reset. Try the action again. If this continues to happen call the service center.
E3050	NO MENUS HAVE BEEN DEFINED	Attempted to set up a menu soft key but no menus are defined. Set up menus in the Menu File function.

Message

Description/Action

E1104

MOP INVALID/NOT ALLOWED

Used an MOP soft key that no longer exists. Choose another MOP.

E1109

PRESET NOT USED

The soft key has not been defined or the PLU no longer exists.

E1167

SOFT KEY NOT DEFINED

The soft key is not defined in the Soft Key File.

E3030

SOFT KEY FILE RESET ERROR

The Reset Soft Key File function was chosen and the soft key file could not be reset. Try the action again. If this continues to happen call the service center.

E3050

NO MENUS HAVE BEEN DEFINED

Attempted to set up a menu soft key but no menus are defined. Set up menus in the Menu File function.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.verifone.com/commander-user-reference-guides/commander-user-references/commander-user-reference-56.00/soft-key.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.