# Backup and Restore for PSI
Currently during a software update using Verifone Petro Suite Installer (PSI), the only way to back up site configuration on the Verifone Commander is using Verifone SMS Import Export Tool. The tool does not export all the stores reporting data and some configurations are not backed up. Additionally, if the Commander crashes, there is no way to retrieve any previous data or configurations.
The Auto Upgrade feature backs up all configuration and store reporting data before loading the new software and restores the data after the software upgrade is completed.
The new Backup and Restore feature as part of Verifone Commander Release 55.02 automatically backup all configurations. Any USB port on the POS can be used to connect a USB Scanner.
The backup is accessible for technicians to apply when performing a software upgrade using Verifone PSI.
This feature automatically backs up the store's data so that it can be restored if there is a need for reload and as a result improves the store’s uptime, reduces technician’s time on site, and reduces the reliance on technicians to create manual backups with the SMS Import Export tool before a software upgrade. A backup occurs every time a site configuration is changed.
## System Configuration Restore Prompt Criteria
The release version should be greater than or equal to Verifone Commander release version 55.01. For example, the Verifone Commander version before software update is 55.01 and after software update is 55.01, 55.02 etc,.
If the Verifone Commander version before software update is 55.00, 54.02,54.01 etc. then the System Configuration Restore Prompt does not appear.
The Customer Profile selected during installation must match with the customer profile already installed and the customer software selected for installation.
Following incompatibility message will be shown before continuing the installation process without the restore option.
{% hint style="info" %}
*Refer to the **C18 Software Installation Guide** and **Verifone Commander Installation Guide** for more information on Software Installation.*
{% endhint %}
{% hint style="info" %}
*Perform the manual pairing of POS every time software gets reloaded as the pairing certificates from POS is not retained across PSI installation. If software is reloaded only on Verifone Commander, manual pairing is not required as the POS can still use the already issued pairing certificate that got preserved on Commander during PSI.*
{% endhint %}
A series of progress screens are displayed on your laptop or PC. For example:
After step 8 of 8, the system configuration restore prompt appears.
The following screen appears when No is clicked at the Restore prompt:
If Verifone Commander is not onboarded in previous installation then, the following message appears after restore process is completed:
{% hint style="info" %}
*This message does not appear when only POS is updated.*
{% endhint %}
The following message appears with the list of failed to restore files appears If some configuration files failed to be restored:
If there are no backup files found, the following message appears, and the system continues with the rest of the installation process.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.verifone.com/commander-user-reference-guides/commander-user-references/commander-user-reference-56.03/backup-and-restore-for-psi.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.