# Safe Drop/Safe Loan

## Overview

The **Safe Drop** function is designed to track the amount and method of payment (MOP) that the cashier removes from the cash drawer and puts in the store safe. The journal records the date, time, and cashier number when the cashier accesses the Safe Drop function.

The **Safe Loan** function logs transfers of cash from the safe to your drawer.

## Using Safe Drop / Safe Loan

* Safe Drop
* Safe Drop Correction
* Safe Loan

### Safe Drop

{% hint style="info" %}
*After the safe drop is pressed, even if by mistake, the user is committed to complete a safe drop.*
{% endhint %}

{% stepper %}
{% step %}

### Start Safe Drop

Do one of the following:

* Press **\[SAFE DROP]**
* Press **\[OTHER FUNC]**, press an arrow key until the Safe Drop function appears, and press **\[ENTER]**
  {% endstep %}

{% step %}

### Enter amounts

Key the amount dropped:

* For checks: choose the check MOP and enter the amount of each check separately.
* For all other MOPs: key the dollar amount and MOP that is dropped.
  {% endstep %}

{% step %}

### Reference number

Key a one- to six-character reference number as defined by the store’s procedures.
{% endstep %}

{% step %}

### Confirm

Press **\[ENTER]**
{% endstep %}

{% step %}

### Exit

Press **\[EXIT]** if you used the **\[OTHER FUNC]** key in the first step or if MOP type is **\[CHECK]**.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
After an MOP is entered for the Safe Drop, \[EXIT] does not produce a Safe Drop Cancel. Instead a Safe Drop with a reference number of zero occurs. If a number is entered but \[EXIT] is pressed instead of an MOP, the Safe Drop is cancelled.
{% endhint %}

There are two messages related to Safe Drop that may be displayed on the POS:

* **DROP (MOP)** – Cash drawer contains more than the configured limit for the MOP noted. Continue entering sales, but drop the specified MOP at the first opportunity.
* **DROP (MOP) FIRST** – Cash drawer contains more than the configured limit for the MOP noted. Sales using that MOP will not be permitted until a Safe Drop is performed and the calculated amount in the cash drawer of that payment type is less than the configured limit.

If more than one method of payment exceeds its configured limit, the message for each will be displayed on a rotating basis.

<figure><img src="/files/MmQP6CSOrPRrDIWkhGHB" alt=""><figcaption></figcaption></figure>

#### Safe Drop Correction

To correct the amount entered for a previous Safe Drop, do the following:

{% stepper %}
{% step %}
Press **\[OTHER FUNC]** then press an arrow key until the Safe Drop Correction function appears.
{% endstep %}

{% step %}
Press **\[ENTER]**
{% endstep %}

{% step %}
Enter cashier number and password.
{% endstep %}

{% step %}
Enter the original ticket number and press **\[ENTER]**
{% endstep %}

{% step %}
Enter the correct safe drop amount and press **\[ENTER]**
{% endstep %}

{% step %}
Press **\[EXIT]**
{% endstep %}
{% endstepper %}

### Safe Loan

{% stepper %}
{% step %}
Press **\[OTHER FUNC]** then press an arrow key until the Safe Loan function appears and press **\[ENTER]**
{% endstep %}

{% step %}
Key the dollar amount you are adding to the drawer and press **\[ENTER]**
{% endstep %}

{% step %}
Press **\[EXIT]**
{% endstep %}
{% endstepper %}

Safe loans log on the receipt printer and Summary Report.

<figure><img src="/files/TsAIrC9wfCCpdQkzNWJ5" alt=""><figcaption></figcaption></figure>

## Configuring Safe Drop / Safe Loan

<table><thead><tr><th valign="top">Parameter</th><th valign="top">Path</th><th valign="top">Value</th><th valign="top">Description</th></tr></thead><tbody><tr><td valign="top">Limit</td><td valign="top">Store Operations > Payment > MOP</td><td valign="top">0.00 – 9999.99</td><td valign="top"><p>Enter the amount of the MOP that alerts the cashier to make a safe drop when amount in drawer reaches this limit.</p><p> 0.00 - The MOP does not require a safe drop.</p><div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p><em>The setting for “Force Safe Drop” determines if a safe drop must be performed</em>.</p></div></td></tr><tr><td valign="top">Force Safe Drop</td><td valign="top">Store Operations > Payment > MOP</td><td valign="top">Yes, No</td><td valign="top"><p>Display a safe drop message if the MANAGER > Payment > MOP > Limit value is not 0.00.</p><p>A safe drop must occur before additional sales transactions can be performed using this MOP.</p></td></tr><tr><td valign="top">Allow Safe Drop</td><td valign="top">Store Operations > Payment > MOP</td><td valign="top">Yes, No</td><td valign="top">Allow a safe drop for the MOP</td></tr><tr><td valign="top">Check Drawer Amount on Safe Drop</td><td valign="top">Store Operations > Sales > Sales Configuration</td><td valign="top">Yes, No</td><td valign="top">Compare the amount of the MOP entered to the calculated amount currently in the drawer.</td></tr><tr><td valign="top">Safe Drop Correction Security</td><td valign="top">Store Operations > Sales > Sales Configuration</td><td valign="top">0 - 9</td><td valign="top"><p>Enter the security level an employee must have in order to perform a safe drop correction. Entering 1 - 9 indicates that an employee with a security level of at least this number must perform the safe drop correction.</p><p>0 - Safe drop corrections do not require a security check.</p></td></tr></tbody></table>

## Reporting

The Safe Drop Flash Report prints after each period report and lists safe drops that occur from the time the period started up to the time the flash report prints. The information is given two ways:

* In the order the safe drops occur
* In order by method of payment

If the period report prints at any time other than when the period is closed, the Safe Drop flash report states “No Totals Available.” If no safe drops have been made, “NO SAFE DROPS” prints.

Safe Drop and Safe Loan aggregate totals (count and amount by MOP) are included in the Pay In / Pay Out sections of the Cashier and Summary Reports. Safe Drop Detail is provided in the Safe Drop Detail Report.

### Safe Drop Detal&#x20;

<figure><img src="/files/Wm6hH26GkcF75xZBWWl8" alt=""><figcaption></figcaption></figure>

#### Safe Drops in Order

This section of the report lists all safe drops in the order they are done:

* DATE: Date the safe drop is made.
* TIME: Time the safe drop is made.
* REF#: Reference number assigned to the safe drop by the cashier, if any. A reference number of “000000” denotes a zero safe drop.
* C#: Number of the cashier who makes the safe drop.
* R#: Number of the register the safe drop is made.
* AMOUNT: Amount of the safe drop.
* MOP: Method of payment dropped.

#### Safe Drops by MOP

This section of the report lists all safe drops by the method of payment dropped. They are listed in the order that the methods of payment are defined in the MOP File.

* MOP: Method of payment dropped. Only the methods of payment actually dropped are listed.
* NO.: Number of drops for each method of payment.
* AMOUNT: Total amount dropped for each method of payment.
* TOTAL: Total number of safe drops and total amount dropped.
* \#SAFE DROP CANCELS: Number of times a Safe Drop operation has been cancelled.

{% hint style="info" %}
*After an MOP is entered for the Safe Drop, \[EXIT] does not produce a Safe Drop Cancel. Instead a Safe Drop with a reference number of zero occurs. If a number is entered but \[EXIT] is pressed instead of an MOP, the Safe Drop is cancelled.*
{% endhint %}

### Payment In

<figure><img src="/files/NKfLvzkIy3P7Vk1ObXKb" alt=""><figcaption></figcaption></figure>

#### Report Details

* PAYMENT IN: Summary of non-sales transactions in which payment was added to the drawer.
* PAY IN: Cash added to the drawer from a non-sales payment. This represents the total of all pay ins. Pay ins appear separately in the Memo Items section.
* SAFE LOAN: Cash added to the drawer from the site safe. This usually occurs when more change is needed.

### Payment Out

<figure><img src="/files/Gt5y7Xl43sCWoADYPlqY" alt=""><figcaption></figcaption></figure>

#### Report Details

* PAYMENT OUT: Summary of transactions in which money was removed from the drawer. The total is displayed in parentheses because the number is negative.
* PAY OUT: Money removed from the drawer to purchase an item for the store or to pay a bill. This item includes payments to vendors made with money orders as the MOP. This total represents the total of all pay outs. Pay outs appear separately in the Memo Items section.
* CHANGE/CHECK: Transactions in which cash is returned to the customer because the check was tendered for more than the transaction amount.
* SAFE DROP: Money removed from the drawer and placed in a safe at the site. This usually happens when the amount of a method of payment in the drawer is more than the amount allowed in the drawer at one time. Safe drops are grouped by method of payment. The total of all safe drops prints.

## Troubleshooting

<table><thead><tr><th valign="top">     #</th><th valign="top">Message</th><th valign="top">Description/Action</th></tr></thead><tbody><tr><td valign="top"> </td><td valign="top">DROP (method of payment)</td><td valign="top"><p>The cash drawer contains more than the maximum allowed for the method of payment indicated. </p><p>Make a large enough safe drop to reduce the amount in the drawer to below the maximum allowed.</p></td></tr><tr><td valign="top">E1135</td><td valign="top">DROP MONEY FIRST<br> </td><td valign="top">The amount of money in the drawer exceeds the limit set in the MOP File function. Perform a Safe Drop.</td></tr><tr><td valign="top">E1181</td><td valign="top">SAFE DROP NOT ALLOWED FOR MOP</td><td valign="top">The MOP used disables Safe Drop in the MOP File.</td></tr><tr><td valign="top">E1194</td><td valign="top">NOT ENOUGH MONEY IN DRAWER</td><td valign="top">The POS does not have sufficient funds in the cash drawer for the MOP entered for a safe drop amount.</td></tr><tr><td valign="top">E1195</td><td valign="top">NOT ALLOWED FOR AMT 0.00</td><td valign="top">$0.00 is not allowed for a safe drop amount. Specify an amount more than $0.00.</td></tr><tr><td valign="top">E1294</td><td valign="top">NO MOP CONFIGURED FOR SAFE DROP</td><td valign="top">Attempted to perform safe drop using [OTHER MOP] key, but there are no MOPs configured to allow safe drop.</td></tr><tr><td valign="top">E1298</td><td valign="top">INVALID SAFE DROP TICKET NUMBER</td><td valign="top">Entered an invalid number when prompted for the original safe drop ticket number.</td></tr><tr><td valign="top">E1300</td><td valign="top">SAFE DROP ALREADY CORRECTED</td><td valign="top">Attempted a safe drop correction on a safe drop that has already been corrected. Only one correction is allowed.</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.verifone.com/commander-user-reference-guides/commander-user-references/commander-user-reference-56.03/safe-drop-safe-loan.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
