# Help

![Help Tab](/files/8cdf0c690c3db8f689a9a16a1982857b41b98419)

## About

The About screen in the Help tab displays the versions of the software that the system is running.

### Software Separation

From Verifone Commander Release 57.00 deliverables are divided into the following separately deliverable software "products"​. 

1. "EPS" – Electronic Payment System (formerly "Viper")​
   * Major releases are certified by payment partners​
2. "Foundation" – The rest of the system:​
   * POS, Self-Checkout, Fuel, Food Service, Back Office Interface, etc.

Further subdivisions divides these major products into many fine-grained software "modules"​.

#### Benefits​

* Separation promotes faster innovation of POS features while maintaining stable interfaces with payment hosts and partners.​
* Enables future Commander software pieces to be developed/delivered on independent schedules​.
* Potential for frequent enhancement of non-payment related features without need of brand recertification.
* Facilitates pinpoint changes to specific features and configuration​.
* Modules are independently versioned and auditable, facilitating maintenance and customization.

 With this change the **Version Information** screen from **Help > About** has changed from the previous to the detailed one as below:

<figure><img src="/files/7xmD7s1K6nc6YDxpdX2u" alt=""><figcaption></figcaption></figure>

Inorder to see the detailed version information **vversioninfo - View Version Information** from **Security > Manage Users > Configure Roles** should be enabled for the role.&#x20;

<figure><img src="/files/V16RUo7bi1iqf11NH42M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/bkC3gfGAc8UpwiiJWU3w" alt=""><figcaption></figcaption></figure>

When the **vversioninfo - View Version Information** is enabled for the role, **Detailed Help Information** link appears on the Version Information screen.&#x20;

<figure><img src="/files/zqNL598JFD5EiI4WAZU3" alt=""><figcaption></figcaption></figure>

Click on **Detail Version Information** to see the detauled versions of the software on Commander and POS.&#x20;

<figure><img src="/files/SaaQfsJBnoOaJ6edXsrc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/rYwiS6lUwrLLF2lp0YMD" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hPAptWx2bpFW4OmZXqCi" alt=""><figcaption></figcaption></figure>

## Support

This screen contains the service ID entered during installation and the help desk phoe number.

The help desk phone number can be edited on configuration client from **Initial Setup > Maintenance Configuration > Telephone & Postal Code**.

<figure><img src="/files/YDFxrxyPjITkbZPLfNWR" alt=""><figcaption></figcaption></figure>


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