# Corrections
## Overview
Use any of the following correction functions to remove, cancel, modify, or change line items in a transaction or to void the entire transaction:
* [**ERROR CORR**](#error-correct) - Removes most recently entered line item or payment method when amount due > 0.
* [**VOID LINE**](#void-line) - Removes any non-fuel line item in the transaction.
* [**VOID TICKET**](#void-ticket) - Cancels the entire transaction.
* [**PRICE OVERRIDE**](#price-override) - Modifies unit price of a line item.
* [**CHANGE Quantity**](#change-quantity) - Modifies the quantity of a line item.
* [**Allow Food Stamp**](#allow-food-stamps-for-item) - Allows the item that is entered to be purchased with food stamps.
{% hint style="info" %}
*After a loyalty card has been swiped, \[VOID LINE] or \[ERROR CORR] cannot be used, \[VOID TICKET] must be used instead.*
{% endhint %}
## Using Corrections
Utilizing the various correction keys is dependent on if the cashier who is logged in has the required security level to perform the function.
### Error Correct
Press **\[ERROR CORR]** to remove last entry or partial payment entered in a transaction
{% hint style="info" %}
Note: \[ERROR CORR] does not work if \[CREDIT] has been pressed.
{% endhint %}
### Void Line
Touch the line item to be voided, touch **\[VOID LINE]**; if prompted, key **User ID** and **password**
**OR**:
Press **\[VOID LINE]**, and if prompted, key the **User ID** and **password and** Key the line item exactly as it was first entered, and the line item negating the voided line is added to the transaction
### Void Ticket
{% stepper %}
{% step %}
Press **\[VOID TICKET]**, and if prompted, key the **User ID** and **password**
{% endstep %}
{% step %}
Entire ticket is voided and the system is ready to begin a new transaction
{% endstep %}
{% endstepper %}
### Price Override
Immediately after a line item has been added to the ticket, key new unit price and press **\[PRICE OVER]** to change the unit price of that particular item.
**OR**:
Touch the line item, and key the new single-unit price and press **\[PRICE OVER]** to change the unit price of that particular item
### Change Quantity
{% stepper %}
{% step %}
Touch the line item to be changed, and key the new quantity
{% endstep %}
{% step %}
Touch **Change Qty** to recalculate the line item using the new quantity
{% endstep %}
{% endstepper %}
{% hint style="info" %}
*From Verifone Commander Release 56.00, POS Sales Functions security settings configured in **Configuration Client > Security > POS Security > Sales Function Security > Quantity (QTY)** are applied for this function.*
{% endhint %}
### Allow Food Stamps for Item
This function processes an item not configured as food stamp eligible as though it is eligible for payment with food stamps. It should be used in only accordance with store policies and procedures.
{% stepper %}
{% step %}
Press **\[ALLOW FOOD STAMP]**
{% endstep %}
{% step %}
Key item
{% endstep %}
{% step %}
Tender Sale with Food Stamps MOP alone or in combination with another MOP
{% endstep %}
{% endstepper %}
## Configuring Corrections
Corrective functions may be customized through available options found in **Store Operation > Sales**.
### Securing Corrective Functions
To secure corrective functions, enter a security value greater than zero for the appropriate function in "Sales Configuration." This forces a prompt for user ID and password and requires the security level of that user to meet or exceed the security level of the function.
The following corrective functions may be configured to require ID and password entry:
* Error Correct
* Void Line
* Void Transaction
* Price Override
### Forcing Receipt Print for Corrective Functions
The following functions may be configured to force a receipt print when using:
* Void Transaction
* Void Line
## Reporting
The Corrections information is available in the “Memo Items” section of the following reports:
* Summary Report
* Cashier Report
ERR/CORRECTS 1 2.54
VOID LINES 1 0.69
VOID TICKETS (+) 2 1.25
VOID TICKETS (-) 2 6.00
Sample Cashier Summary Report
#### Report Details
* **ERR/CORRECTS:** Number of times and total amount caused by using the \[ERROR CORR].
* **VOID LINES:** Number of times and total amount caused by using **\[VOID LINE]**. This does not include lines voided as part of a void ticket.
* **VOID TICKETS:** Number of times and total amount caused by using the **\[VOID TICKET]** key. This includes a line for positive amounts and a line for negative amounts.
## Troubleshooting
Troubleshooting messages and actions
| E1119 | OPER. NOT ALLOWED | If you try to void an item that is not in the transaction or do not enter the item exactly as it was originally entered, then the message “**E1119: OPER. NOT ALLOWED**” displays briefly. |
| ----- | ---------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| E1106 | USE VOID LINE/VOID TICKET | Attempted to use **\[ERROR CORR]** to remove more than the last item from the current transaction. Use **\[VOID LINE]** to remove additional items from the transaction or **\[VOID TICKET]** to remove the entire ticket. |
| E1200 | USE VOID TICKET | **\[VOID LINE]** cannot be used in this transaction, use **\[VOID TICKET]**. |
| E1297 | FUNC NOT VALID AFTER LOYALTY | Attempted to enter disallowed functions after a loyalty card has been swiped (assuming a discount is given). For example, void line or error correct are not allowed after a loyalty packet has been sent. You must either void the ticket or complete the sale. |
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