# PLU Sales ## Overview PLU means “Price Look Up” and a PLU sale is one whose price is defined and can be “looked up” on the system’s price book using a numeric identifier. There are a number of ways to enter a PLU number (scanner, menu or button assignment or manually keyed). When this number (which may also be a barcode) is provided to the system, the system can locate the item’s price, taxability, reporting department and other details associated with that number. So, all that is required to sell a PLU item is to provide the identifying number along with the quantity of the item being sold. Our system supports the concept of “modifiers” to provide a mechanism to more specifically define the product when the same barcode is used to indicate different packaging of the same product. This is seen most often on canned soda (singles, 6-packs, etc). The combination of the PLU# and modifier uniquely identifies a product along with its price, taxability and other information. For most PLUs, this modifier value is zero. ### Modifiers A PLU is made up of a PLU number and a modifier number. A single PLU can have up to 255 modified versions. Modifiers let you group similar items into the same PLU number. For example, you might want to group all Coke products: | Product | PLU | Modifier | | ------------------------ | --- | -------- | | Coke - six-pack cans | 100 | 0 | | Coke - two-liter plastic | 100 | 1 | | Coke - single can | 100 | 2 | | Coke - 16-oz. bottle | 100 | 3 | The first PLU/modifier combination created must use modifier 0. All other modifiers of the PLU can be any number between 1 and 255. If no modifier is entered during a selection, the modifier is assumed to be 0. ## Using PLU Sales The PLU sales functions are: * Basic PLU Sale * PLU Sale with Modifier * PLU Sale with Quantity * Open PLU * PLU Not Found * Manual PLU * Managed PLUs ### Basic PLU Sale All PLU sales are a variation of one of these basic methods. Enter the PLU item using one of the following methods: * **Touch** the PLU soft key or scan the barcode * Select the appropriate key or button assigned to that item * Select the appropriate menu, then select the item from that menu * Manually enter the PLU# or barcode and press \*\*\[ENTER].\*\*Do not enter the first or last number; only the numbers in between. In the example below, the correct entry would be \*\*2193511112 \[ENTER].\*\*Item is added to the transaction. ![](/files/ab1e23b8ac0bc4a3be20ec6cd3de16e756ac6899) ### PLU Sale with Modifier **Key, Button, Menu or Manual Entry with Modifier** 1. Enter the PLU item 2. The system displays a modifier menu listing the items 3. Touch the entry for appropriate sized item or key the entry number and press \*\*\[ENTER].\*\*The selected item is added to the transaction. 4. To edit an entry, touch or press \*\*\[MODIFY]\*\*until the appropriate sized item is displayed in the ticket window 5. Continue the transaction **Scanned PLU Sale with Modifier** * Scan the PLU item * When item has multiple entries (multiple modifiers), the system may display a menu listing them * Touch the entry for appropriate sized item or key the entry number and press \*\*\[ENTER].\*\*The selected item is added to the transaction. * Touch the entry for appropriate sized item or key the entry number and press \*\*\[ENTER].\*\*The selected item is added to the transaction. * Continue the transaction {% hint style="info" %} *When a scanned item has multiple modifiers, the system may be configured to display a menu that lists all modifier items associated with that barcode. No additional items may be scanned until an entry is selected from the menu.* {% endhint %} ### PLU Sale with Quantity #### Method 1 1. Use the numeric keypad to enter quantity, 2. Press **\[QTY]** 3. Enter the PLU item #### Method 2 1. Enter the PLU item 2. Touch the line item in the receipt window, 3. Select \*\*\[QTY]\*\*from the menu, 4. Key quantity and press **\[ENTER]** Item displays in ticket with appropriate quantity and extended price ### Open PLU An open PLU is tracked and reported at the item level but requires the price to be entered each time it is sold. {% hint style="info" %} *Refer to the Open PLU feature reference documentation for information on this feature.* {% endhint %} 1. Enter PLU item 2. Key the item price and press **\[ENTER]**. Item is added to the transaction 3. On transaction completion, an additional ticket prints on which the clerk should write the description and size of the product and add to paperwork to be submitted according to store policies and procedures ### PLU Not Found 1. Enter PLU item and PLU is not found in price book 2. System prompts for item price 3. Key **the item price**and press **\[ENTER]** 4. Item is added to the transaction using its identifying number as the description 5. On transaction completion, an additional ticket prints on which the clerk should write the description and size of the product and add to paperwork to be submitted according to store policies and procedures ### Manual PLU This function allows screen entry of items using the \*\* \[ENTER]\*\*key sequence. 1. Touch or press **\[MANUAL PLU]** 2. Touch **\** and **\[OK]** 3. If PLU number is not found, processing follows the “PLU Not Found” sequence ## Configuring PLU Sales ### Price Look Up Manager Use **Store Operations > PLUs**to configure PLUs. PLU sales primarily deal with the PLU file; also known as the pricebook. PLUs may be scannable (represented by a barcode) or may be assigned to keys, buttons or menus. The focus of this section is the maintenance of the PLU file itself. The Price Look Up Manager form is used for editing, adding, and deleting PLUs. The current PLUs are listed on the left side of the form. ![](/files/c9a798d6eade03fb32d935c124ec503d04e70f41)
Field/ButtonAllowable Value/Function
Retrieve PLUsClick to display the Retrieve PLUs criteria entry form on the right of the Price Look Up Manager. See Retrieve PLUs.
PLU

Enter the PLU number (up to 14 digits).


A PLU number cannot be entered randomly, and the entry needs to follow certain guidelines. A PLU number should be started with 0, which represent that the PLU can be sold on the POS.

Similarly, in the PLU for example "10012345678902" the last digit 2 represents the check digit. This last digit gets added in the greyed out middle box in the PLU form. This digit needs to be calculated properly for the PLU to be added correctly to the transaction. If not sure, let the system automatically calculate it, just enter the 13 digits.

If the PLU number you enter has less than 13 digits, for example "345", the system will add 10 zeros to the beginning of the number and a check digit at the end to make 14 digits, for example 000000000003452. Where the end number 2 is added to the middle greyed out box in the PLU form.

AddClick to create a new PLU record.
ModifierEnter the modifier (up to three digits).
DeleteClick to delete the selected PLU.
DescriptionEnter a description of the PLU item (alphanumeric, 1 - 16 characters). The description appears on receipts and reports.
PriceEnter the price of the PLU.
Sell UnitEnter the number of items represented in packaging of the item.
DepartmentSelect the department to which this PLU is assigned.
Product Code

Select the name assigned to the product code (set by the network) that categorizes the products sold.

Although product code can be assigned at PLU level, if left at 0, system retrieves product code from Department to which item is assigned.

FeeSelect the fees.
ID Check

If the PLU requires an ID check for purchase, click the Edit button.

In the ID Check form, select the appropriate ID Check. Click Done.

ID Checks are set up in Store Operations > Restrictions > ID Check.

Taxes

If a tax is added when items in the department are sold, click the Edit button.

In the Tax form, select the appropriate tax(es). Click Done.

Blue Laws

If the sale of an item in the department is restricted on a designated day(s), select the appropriate Blue Law. Click the Edit button.

In the Blue Laws form, select the appropriate Blue Laws. Click Done.

Group ID

The group ID to which this PLU belongs. When one of the items in the group is scanned, the system will allow the cashier to select from a menu of the grouped items. The selected item is added to the ticket, which may not be the original item scanned.

For this feature to work, “topaz.sales.showGroupedItems” and “topaz.sales.allowDismissalOfGroupedItemMenu” should be enabled in System Properties.

Sequence #The sequence number of this PLU item in the group.
Transaction Quantity Limit

Determines the quantity of the PLU that can be purchased per transaction.

This parameter is used to restrict bulk quantity purchase of certain items. This field accepts non-negative decimal number to allow for fractional quantity.

Default value is 0.00 and means that there is no restrictions on the total purchase quantity in a transaction.

If the transaction quantity limit of an item is set to more than 0, then a suspended transaction containing the item cannot be recalled to be added to another suspended transaction into a single receipt.

Calories

Allows a calorie amount for the item to be entered. Caloric values are displayed on the Self Checkout when enabled from the Self Checkout Global Configuration.

Refer to the Self-Checkout feature reference documentation for information on this feature.

The feature is intended to enable stores to display caloric information when they sell food items that are not labelled for caloric information and/or not displayed for customers to view via other means such as order menu boards.

If the value entered is 0, then 0 will be displayed to show zero calorie items. If the value entered is left blank, then no calories will be displayed.

Properties
Open

Select to make the PLU an Open PLU. When an Open PLU is used during a sale, the system prompts for a price for the PLU item.

Refer to the Open PLU feature reference documentation for information on this feature.

Not SoldSelect to prevent the PLU item from being sold.
RefundableSelect to allow the PLU item to be returned for a refund.
Food Stamp

Select if food stamps may be used to purchase the PLU item.

Refer to Food Stamp Payment to know more about how food stamp eligible PLUs are used.

Special DiscountSelect if the PLU item is eligible for special discount. When this parameter is selected, the Special Discount MOP must be set up on Payment > MOP.
PromoSelect to allow the PLU item to be on promotion. When this parameter is selected, it must be defined at Restrictions > PLU Promotions.
Fractional Quantity

Select if the PLU item may be sold in fractional quantities (for example, sold by weight).

If this parameter is selected, all quantities entered in Sales mode for this PLU are read as decimals. For example, if the quantity is 1¾ lbs of turkey, key [1][7][5]. If this parameter is not selected, all quantities entered are read as whole numbers.

Prompt Serial NumberSome items that Convenience Stores sell need to have their serial number printed on the receipt. When such an item is scanned/entered, the POS needs to prompt the cashier to enter the product’s serial number. Enable to prompt for serial number to be printed on the receipt. Cashier can either enter the serial number or bypass the prompt to complete the transaction. Serial number can be entered via screen keys, hard keys, or scanned via scanner.
Prohibit Manual DiscountSelect to prohibit discounts configured to be applied by pressing the discount key. Prohibit Discount does not affect PLU Promo, NAXML Promo (Combo/MixMatch), or Loyalty line item discounts.
Taxable RebateThe rebate amount and the taxes applied to the rebate amount.
### Retrieve PLUs Use the Retrieve PLUs button on Price Look Up Manager to change the form to allow retrieval of all PLUs or specific PLUs based on entered criteria. ![](/files/ea9fb905e342f2a7eba386b51d00da80c9445c0c) | Field/Button | Allowable Value/Function | | ------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Retrieve Page | Click to retrieve PLUs that match the criteria entered. | | Done | Click to close the Retrieve PLUs form and display the PLU entry form. | | Reset | Click to delete the entries on the Retrieve PLU page. | | Where |

Enter the PLU return conditions.

Leaving any of the “Where” conditions blank will return all PLUs. For example, entering ‘Milk’ in this field will return all PLUs that have the word Milk in their description.

| | PLU Number | Enter the PLU number to retrieve one specific PLU. | | Department | Select the department to retrieve all of the items assigned to a specific department. | | Product Code | Select the product code description to retrieve all of the items assigned to a specific product code. | | Order By | Select the PLU retrieval order. Click \*\*+\*\*to retrieve by UPC (PLU), Description, Department, Product Code, Price. | ### Managed Updates The Managed Updates feature provides an interim approval step during the PLU file update process and allows updates to take effect within the POS system immediately after approval. The business purpose behind the approval step is to allow store management to use a 3rd party system (SAP Retail Store) to identify, print and update shelf labels as needed for price changes prior to those changes being reflected within the POS system. #### Enable Managed PLU Update From **Store Operations > Sales > Sales Configuration**, enable “**Enable Managed Updates**”. ![](/files/af3b263226a1e9e8186749012a869ea0c7e510bd) #### Managed Update Security Level In **Store Operations > Sales > Sales Configuration > Managed Update Security Level**, enter the security level of the manager who can apply the update. ![](/files/ad91b4bc08440702a04b9b19f8d9c502a318c7e9) #### "Apply Updates" Touchscreen Button In **Configuration Client > Store Operations > Touch Screen > Panel Configuration**, select “**Add Item**” and Type as **“Function**”. Select “**Apply Updates**” to assign this function to a touch screen key or POS key for easy access to the function. ![](/files/310176074a45db671438e1e123b8d36daa8568bf) {% hint style="info" %} *Refer to the Base 53 and Higher feature reference documentation for information on configuring the touch screen.* {% endhint %} #### “PLU File Update Pending” Alarm This alarm is posted on the POS in the “Alarm” section of the display. After the “PLU File Update Pending” alarm appears on the display, press the Apply Updates soft key (configured above) to apply the price updates to the PLU items in the system. If Managed PLU Updates is disabled, “Feature Not Enabled” is displayed. If Managed PLU Update is enabled, Managed PLUs screen with updates or none is displayed. #### Pending Updates View Pending Managed Updates from **Store Operations > Managed Updates**. ![](/files/b27893dcf98f51d795c61ca00c9951c49c010a18) ## Reporting The PLU Report reflects all PLU sales for a given reporting period. It provides an entry for every price at which a PLU was sold along with a “reason Code” when it is sold at a price different than the one stored in the price book.
### **Report Details** * **PLU NUMBER**: Identification of the product as it appears in the PLU File. This includes the PLU number followed by the three-digit modifier. There is a separate entry for each PLU/modifier combination. * **DESCRIPTION**: Description of the product as it appears in the PLU File. Items without descriptions either do not have descriptions assigned in the PLU File, or the item does not exist in the PLU File and was sold with a cashier-assigned price. If the PLU does not exist, it is listed separately in the PLU Exception Report. Items with the description of “OPEN PLU” have no defined price and require the cashier to key a price. * **CUST**: Number of customers (separate completed transactions) who bought the item. If the item is sold at more than one price, the number of customers who purchased the item at a specific price is listed. * **ITEMS**: Quantity of the item sold. If the item is sold at more than one price, the quantity of the item sold at a specific price is listed. * **PRICE**: Price of the item. If the item is sold at more than one price, each price is indicated on a separate line. * **TOT-SALES**: Total amount collected for sales of the item. If the item is sold at more than one price, the total amount collected at each specific price is listed. * **RC**: Reason code identifies the method used to change the price of an item. Line item discounts apply only to non-fuel sales. When Generic Loyalty is in effect, the loyalty host does not return fuel line items in the discount detail data.
Reason CodeDescription
CThe items sold as a part of a combo.
DA discount is applied to the item. The setting of the “Discount (P, A)” parameter determines whether the discount is a percentage or amount discount.
MThe item sold as part of a match.
OThe item sold at the dispenser card reader.
PThe item sold with a promotion set up in the PLU Promotion File in Manager mode.
PDA promotion applied to an already discounted item.
POThe item sold from a dispenser card reader with a promotion.
PVA price override applied to an item already set up as a promotion. See “PLU Exception Report.”
VA price override applied to the item.
VDA price override applied to an already discounted item.
* **% SALES**: Percent of total sales that the item represents. To find this number, use one of the following formulas. * If departments are used, get the “Total Sales” figure from the Department Report: Net Department Sales ÷ Total sales of this item * If PLUs: are used: Total PLU Sales ÷ Total sales of this item * **TOTAL ITEMS SOLD**: Total number of items sold as PLUs. * **TOTAL SALES**: Total amount of PLU sales. * **% OF TOTAL SALES**: Percent of total sales made as PLUs. To find this number, add all the %Sales entries in this report. ### Other PLU Related Reports * PLU section of the **Cashier Tracking Report**offers similar totals, but all sales for a PLU are represented as a single line entry regardless of the price at which it was sold. * **PLU Exception Report**focuses entirely on Price Override and PLU NOT FOUND condition sales. It shows the PLU#, type of exception, original price, sale price and cashier ID. * PLU Promo Report offers sales of PLUs in promotion only ## Troubleshooting | # | Message | Description/Action | | ----- | ----------------------------- | --------------------------------------------------------------------------------------------- | | E1109 | PRESET NOT USED | The soft key has not been defined or the PLU no longer exists. | | E1110 | PLU TOO LONG | PLU entered has too many digits. Key the correct PLU. | | E1111 | INVALID PLU | PLU entered does not exist. Key the correct PLU. | | E1113 | NO REFUND ALLOWED | No refund is allowed on this PLU or in this department. | | E1197 | INVALID PRICE | This item does not have a unit price assigned to it in the PLU File function in Manager mode. | | E7050 | PLU NOT FOUND | User attempted to configure a PLU that does not exist for one of the CRM programs. | | E7053 | PLU CANNOT ALSO BE IN A MIX | CRM programs do not operate with PLU items also configured for Mix ‘n Match. | | E7054 | PLU CANNOT ALSO BE IN A COMBO | CRM programs do not operate with PLU items also configured for combo. | | E7055 | PLU ALREADY A PART OF EPC | User has to enter a single PLU number more than once in the EPC configuration file. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.verifone.com/commander-user-reference-guides/commander-user-references/commander-user-reference-57.00/plu-sales.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.