Initial Setup
Contains the forms in the Initial Setup tab of the Commander Configuration Client.
Date Time
The Date & Time Configuration form is used to verify or edit the date, time, and time zone on the Verifone Commander.
Select the date, month, and year from the drop-down list boxes.
The displayed time is the current time. To change the time, select the time from the drop-down list boxes.
Time Zone
Use to select the time zone in which your site is located.
NTP Server
Enable to get the time from the Network Time Protocol (NTP) server instead of the
system clock. This section can be used to configure the IP address of the NTP server.
Registration
The Registration form presents information that must be supplied to the Verifone Technical Support Centre to obtain a Registration Key.
Call the Verifone Technical Support Center at (888) 777-3536. The Support Center will process the registration while you are on the phone.
Registration is only done once, at the time of installation.
Registration Key
Enter the Registration Key supplied by the Verifone Technical Support Center.
View Feature Info
The Feature Information form displays the options installed on the system. To view the entire list, select the last item and press the down arrow on your keyboard. Click Print to print the entire list.
Maintenance Configuration
Refer to Maintenance Chapter
System Properties
Use to select, update, and save System Properties.
Detailed descriptions of the system properties can be found in the respective feature’s feature reference manuals.
Field/Button
Allowable Value/Function
System Property Name
Displays the property name.
Value
Displays the property value.
Save
Click to save the selected Properties.
System Properties Description
The following is the list of system properties and their descriptions:
allow.concurrent.scanner
Allows two scanners to work
apply.upgrade.forcefully
Opt-in for forced auto-upgrade
auto.print.Pd.report
Auto print reports
Properties that control the daily message display
DailyMsg.poll.interval
The interval in which the system checks for daily messages.
DailyMsg.scroll.interval
The interval the message pauses before adding another line when the window must be scrolled to display all messages.
DailyMsg.server.IP
IP address of server hosting daily message text.
DailyMsg.server.Port
IP port to use on the server hosting daily message text.
DailyMsg.server.URL
URL to reach the daily message text files
data.trans.hst.days
Number of days to keep t-log
database.plu.isgempromaster
Sales configuration
disable.pinpad.cardreader
Disable PIN pad card reader between transactions.
DVR UDP Multicast properties
Note: Refer to the Digital Video Recorder Feature Reference documentation for more information on this feature. The Feature Reference is available on Premier Portal.
dvr.localIPPort
DVR local port
dvr.multicastEnable
Enable multicast
dvr.multicastHost
DVR multicast host
dvr.multicastPort
DVR multicast port
dvr.ttl
eps.needs.immediate.declined.receipt
EPS Needs Immediate Declined Receipt (Options = yes,no)
E-Safe Properties
Note: Refer to the Tidel Sentinel E-Safe Interface Feature Reference documentation for more information on this feature. The Feature Reference is available on Premier Portal.
esafe.coin_denomination
E-Safe - Coin Denominations
esafe.note_denomination
E-Safe - Note Denominations
esafe.retryAttempts
E-Safe connection retry attempts
esafe.retryInterval.milliseconds
E-Safe connection retry interval in milliseconds.
esafe.socketTimeout.seconds
E-Safe - Socket timeout in seconds
event.monitor.history.limit
How much event monitor history data is shown
extPOS.config.depts
External POS properties
fcc.dcrs.test
Test Gilbarco DCRs comma delimited
force.InHouse.PayInOut
Force In_House for Pay IN and pay OUT
fuel.max.curr.limit
Set limit for the maximum currency at pump
fuelsys.tankmonitor.tankcapacity
Enable Fuel Tank Monitoring
include.cinit.activation.criteria
Show Auto Upgrade notification
journalPrinter.enabled
Enable journal printer
journalPrinter.port
Journal printer port
Kitchen Printer Configuration
Note: Refer to the Kitchen Printer Feature Reference documentation for more information on this feature. The Feature Reference is available on Premier Portal.
kp.svc.list
Kitchen printer service list
kp.svc.POS use the exact text
kp.svc.POS.CommID
Indicates which COM port of the POS terminal the kitchen printer is on.
kp.svc.POS.host
Indicates which POS terminal the printer is on.
loyalty.ppg.stack
Enable Loyalty PPG stacking
mobile.feature.enabled
Enable Mobile Feature
Note: Refer to the Mobile Payment Feature Reference documentation for more information on this feature. The Feature Reference is available on Premier Portal.
Money Order Prompt
Note: Refer to the Money Order Feature Reference documentation for more information on this feature. The Feature Reference is available on Premier Portal.
mopayee.prompt
Money order prompt
mopayee.swb
moptr.maxVendorPayment
Maximum amount for Money Order Vendor Payment.
mws.response.time
Manager Workstation Response Time
naxml.config.pluHasCheckDigit
NAXML input processing
Note: Refer to the VIP NAXML Mix & Match Feature Reference documentation for more information on this feature. The Feature Reference is available on Premier Portal.
pdclose.forcelogout.time.inMins
AEOD force logout warning time in minutes
promotions.enableNaxmlDeal
Enable Naxml promotions.
receipt.enterprise.footer.alignment
Receipt Footer Alignment (Options - LEFT, RIGHT, CENTER)
receipt.enterprise.header.alignment
Receipt Header Alignment (Options - LEFT, RIGHT, CENTER)
receipt.print.programName
Print the promotion program name on receipt
remote.server.hostname
Remote Log Server properties
remote.server.hostname
Host where the logs are stored
remote.server.logBuffer.size
Log server buffer size
remote.server.openRetry
remote.server.port
remote.server.prefix
remote.server.socektTimeout.second
rsd.useTestHost
Use RSD test host
ruby.fuelsys.driveOffAlert
ruby.fuelsys.driveOffRepeat
safeDrop.calculator
Calculator appears on screen during safe drop
sales.foodorder.expire.minutes
Expiry minutes for food order
sales.print.zerovalueitem
Prints receipts for zero value items
standard.keybd.filename
POS Keyboard file name
Amber Alert
sys.amber.alertCountUrl
sys.amber.alertDataUrl
sys.amber.compareUrl
sys.amber.enable
Enable amber alert
sys.amber.pollFreqSecs
ticket.reprint.includeDCRTrans
Include DCR transactions in ticket reprint
topaz.enablevirtualkeyboard.expresspanel
Enable or disable virtual keyboard button on express panel
topaz.safedrop.numbLines
Number of blank lines on safe drop receipt
topaz.sales.allowDismissalOfGroupedItemMenu
Grouped item menu configuration
topaz.sales.allowDismissalOfModifierMenu
Grouped item menu configuration
topaz.sales.print.printTaxLines
Print separate tax lines on receipt
topaz.sales.showPluModifiers
Enable or disable display of plu modifier list
upgrade.token.timeout
Auto Upgrade - timeout value for token in seconds
viper.custom.feecode
Viper custom fee product codes
Local Area Network Configuration
Local Area Network Configuration provides UI for configuring the LAN. Use to configure Global Routes, Device Specific IP Configuration, Device specific Routes and DNS.
Refer to the Network Configuration Guide for each profile for more information.
From Verifone Software Release 55.02, after an auto upgrade for Sunoco, the default route will be Verifone Zone. The changes for Sunoco are as specified below:
Isolated Payment Nic Default Route = Yes
Verifone Zone Nic Default Route = Yes
Device Specific Routes 12 Configured
Device specific Routes In addition to the current, added two more
DNS Default configured
DNS Sunoco Specific DNS
VHQ Configuration
The customers can choose from the following VHQ options:
Sign a SOW - Verifone performs services to customer PIN pads through VHQ.
VHQ Administered – Verifone does the estate management for a fee.
VHQ Own Instance – Customers want to own their own instance and move all their PIN pads to their own instance.
The objective of having all Petro PIN pads on VHQ is the ability to remediate and resolve issues found in the field faster.
Refer to the VHQ User Reference documentation for more information on this feature. The User Reference is available on Premier Portal.
POS sends following VHQ data to EPS:
Enable/Disable (VHQ)
VHQ Address
Customer ID
Store ID
Lane ID
Service ID
Customer Profile
Pinpad ID
Enable/Disable VHQ, Customer ID and VHQ Address is configured through VHQ Configuration form.
EPS sends the same information to PIN pad as part of the diagnostic message when the POS logs in. VHQ extracts the information from PIN pad.
Inorder to view and update VHQ Configuration, new user role functions should be created to view and update “VHQ Configuration”.
vvhqconfiguration – View VHQ Configuration
uvhqconfiguration – Update VHQ configuration
A person having the role “manager” have these (view and update) functions enabled by default. All other roles have view function enabled by default.
Refer to Configure Roles for more information to configure roles.
After you enable VHQ, the form allows you to edit Customer ID and VHQ address.
On save, the form validates customer ID and VHQ address. VHQ address can be a URL or an IP address. Customer ID can be Alphanumerical characters up to 64 characters. If validation is not successful, an error message is displayed.
Service and Maintenance (SAM)
Beginning with ViperPAY version 4.06.xx, an additional Service and Maintenance (SAM) feature will be available for Mx9xx Series PIN pads. The objective of having all Petro PIN pads connected with the Service and Maintenance feature is the ability to remediate and resolve issues found in the field faster. The SAM feature is included as part of ASM entitlement for Verifone Commander locations and includes improved Verifone Helpdesk support functions, such as:
Review general configuration of the device, including network and system configuration.
Review PIN pad diagnostic logs.
Correct some operating system and application issues.
Perform diagnostics remotely on the PIN pad, such as screen calibrations.
The SAM feature can be enabled after each PIN pad has the ViperPAY application loaded/upgraded. Enablement is performed by selecting "Accept" on the Terms & Conditions prompt that appears after the PIN pad application is loaded/upgraded. The SAM feature is PIN pad specific, therefore the prompt will appear on all PIN pads once the application is loaded/upgraded.
Rejecting the Terms & Conditions will disable SAM functionality. Verifone strongly encourages our customers to enable the Service and Maintenance feature.
Should a customer reject the agreement after updating the ViperPAY version and want the Service and Maintenance feature later, they can enter into System Mode on the PIN pad, navigate to “Enable VHQ default” and change the value to 1. They will then need to run the application from the PIN pad home screen and accept the Terms & Conditions prompt. This must be completed for each PIN pad.
The above process is same when user changes from SAM to No SAM on PIN pad.
Some PIN pads have Accept and Reject soft keys. Use these keys for SAM enablement.
SAM is only available for PIN pads that are not a part of a client managed instance of VHQ.
Verifone Commander Console
The Verifone Commander Console is a cloud-based enterprise application on which the Verifone Commander transactions and reports can be viewed. In order for Verifone
Commander transactions and reports to be viewed on Verifone Commander Console, the Verifone Commander Console needs to be configured in Configuration Client.
Enable Cloud Agent
Select to enable Cloud Agent
Verifone Commander Console URL
Enter the Verifone Commander Console URL.
Site ID
The Site ID of the store
Service ID
Verifone Commander Service ID. 7 characters
Postal Code
Enter the postal code of the site.
Cloud Configuration Manager
The Cloud Configuration Manager is a cloud-based enterprise application used to manage Verifone Commander configuration settings for a site or group of sites. All Verifone Commanders that are managed through Cloud Configuration Manager must have the Cloud Configuration Manager agent configured in Configuration Client.
Refer to the Cloud Configuration Manager documentation for information on this feature.
General
Host URL
The URL of Cloud Configuration Manager.
Company
Company name that was set up when requesting for Cloud Configuration Manager.
Custom ID
Leave it as blank
Site ID
The Site ID of the store
Service ID
CM Diagnostics
Use CM Diagnostics to see if Verifone Commander is connected to the Cloud Configuration Manager.
Cloud Connect
The Verifone C-Site Management application allows to remotely configure data for the POS system through the web. A technician does not have to visit each location to make changes and updates. These updates can be done selectively or all at once for all the POS devices from the web application.
Refer to the Verifone C-Site Management User Reference documentation for more information on this feature.
Annual Software Maintenance
Annual Software Maintenance ensures the Verifone payment devices, site controllers, POS workstations and peripherals operate on software and tools that meet or exceed the requirements of current PA-DSS standards.
Verifone POS customers are required to enroll in the ASM Program available through major oil brands, Verifone distributors or Verifone. Without current ASM coverage, customer locations are NOT entitled to software installation, upgrades, reloads or remote assistance.
Go to https://www.verifone.com/asm on a web enabled device for more information.
Retailers should reach out to your distributor or Verifone sales representative to get the ASM license.
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