NAXML Deal
Enhanced Mix/Match or NAXML Deal refers to a feature that offers automatic discounts when a certain quantity and/or combination of items are sold in the same transaction.
Overview
Enhanced Mix/Match or NAXML Deal refers to a feature that offers automatic discounts when a certain quantity and/or combination of items are sold in the same transaction.
These items may be entered via scan, PLU#, PLU key/button or may be assigned to a menu but all the items in the “deal” must exist in the PLU file (“price book”).
Refer to the NAXML Deal feature reference documentation for information on this feature.
Combo and Mix & Match Deals with Order Menus
Quick Reference Summary
What this feature does
Order menu sub-items now count towards NAXML combo and mix & match deals.
Applies to
POS, self-checkout (SCO), and Vista devices.
Configuration needed
None — existing deals automatically include sub-items after the upgrade.
Sub-item quantity
Sub-items follow the main item's quantity (2 burgers → 2 sides).
Trigger items
A sub-item can trigger a deal on another item in the basket.
Deal priority
Mix & Match is applied over Combo when both could apply (unchanged).
Department sales
NEVER included in deals — only PLU/UPC items count. A $5.00 fountain-drink department sale will not contribute to a combo meal.
Tax Rebate option
Available on both Combo and Mix & Match config screens; taxes the discounted deal price when enabled. Set per your local tax rules.
Cashier action required
None. Deal evaluation is automatic.
Available from
Base 057.01.00.
NAXML deals — the combo and mix & match promotions your site configures on Commander — have been enhanced to work with order menus. Previously, when a customer built a meal through an order menu (for example, a sandwich with toppings, a side of fries, and a drink), the individual items in the order were treated as 'sub-items' and did not count towards a combo or mix & match deal. The same items rung up individually would trigger the deal — but the same order placed through an order menu would not.
From Base 057.01.00, this is fixed: order menu sub-items are included when forming NAXML deals. A combo meal built through an order menu now receives the same deal pricing as items rung up one by one. This applies at the POS, self-checkout (SCO), and Vista devices.
This guide also clarifies two related points every site should be aware of: department sales are never included in NAXML deals, and the tax rebate option is now available on the combo and mix & match configuration screens.
ℹ Note: This enhancement is available from Base 057.01.00. Sites running earlier versions continue with the previous behaviour, where order menu sub-items do not count towards deals.
Key Concepts
Term
What It Means
NAXML Deal
An industry-standard promotion configured on Commander. There are two types: Combo deals and Mix & Match deals. Both give the customer a special price when a qualifying combination of items is purchased together.
Combo Deal
A deal made up of different items purchased together — for example, a burger, a side, and a drink for one combo price. Each part of the combo can be a different product.
Mix & Match Deal
A deal based on quantity of similar items — for example, 'buy one soda, get one free' (BOGO), or 2 candy bars for $3. The customer can mix any qualifying items to reach the deal quantity.
Order Menu
A guided menu flow on the POS used for made-to-order food — the cashier (or customer, on self-checkout) selects a main item and then chooses sub-items such as toppings, sides, and drinks. Everything ordered stays grouped together for kitchen prep.
Sub-Item
An item added through an order menu underneath a main item — for example, the fries and drink added when building a sandwich meal. Sub-items appear indented under the main item on the receipt and kitchen ticket.
Department Sale
A sale rung to a department at an open price instead of scanning or selecting a specific product — for example, keying $5.00 into the 'Fountain Drinks' department. There is no PLU or UPC identifying the exact product.
PLU / UPC
The unique product codes that identify a specific item — a PLU (Price Look-Up) number or a scanned UPC barcode. NAXML deals are always defined in terms of specific PLUs/UPCs.
Tax Rebate
A configuration option on a deal that adjusts the tax calculation so the customer's tax is based on the discounted deal price rather than the full item prices, where required by local tax rules.
What Changed — Order Menu Sub-Items Now Count
The core change: when Commander checks whether a transaction qualifies for a combo or mix & match deal, it now counts sub-items from order menus as regular items. Here is what that means in practice:
Combo deals apply to order menus
If the items required by a combo deal are met using sub-items from an order menu, the combo discount is applied — exactly as it would be if the items were rung up individually. Example: a 'build a burger' order menu where the customer adds a side and a drink now triggers the burger combo discount.
Mix & match deals apply to order menus
Quantity-based deals such as BOGO also count order menu sub-items. Example: a drink added as a sub-item counts towards a 'buy 1 soda, get 1 free' promotion.
Sub-items can be trigger items
A sub-item can be the item that triggers a deal for something else in the basket. Example: a drink purchased as a sub-item of a meal triggers a discount on a can of oil elsewhere in the transaction.
Sub-items follow the main item's quantity
If the cashier changes the quantity of the main item, the sub-items follow. Example: changing the burger quantity to 2 also makes it 2 sides — and the deal evaluation counts them accordingly.
Vista devices are included
Deals formed with order menu sub-items are reflected on Vista devices as well — the transaction totals returned to Vista include any combo or mix & match discounts earned through sub-items.
Mix & match wins over combo
Unchanged behaviour, worth restating: when a set of items could qualify for both a mix & match deal and a combo deal, the mix & match deal is applied.
✔ Good to know: There is nothing to enable — once your site is on Base 057.01.00, order menu sub-items automatically count towards your existing combo and mix & match deals. Your deal configurations do not need to change.
Example — Combo Meal Through an Order Menu
1
Deal configured
The site has a combo deal: burger + any side + any drink = $7.99 (normally $10.47 separately). The deal is defined using the PLUs of the qualifying items.
2
Customer orders
The customer orders through the sandwich order menu: the cashier selects the burger, adds toppings, then adds fries and a medium soda as sub-items.
3
Deal applies automatically
Commander recognises that the burger, fries, and soda — even though they are order menu sub-items — meet the combo criteria. The $7.99 combo price is applied.
4
Receipt and kitchen ticket
The receipt shows the combo discount, and the order stays grouped as one order menu item for kitchen prep. No workaround (such as menu chains) is needed.
Department Sales Are Not Included in Deals
An important clarification for anyone configuring deals or troubleshooting why a deal did not apply: department sales never contribute to an NAXML deal. Only items identified by a specific PLU or UPC are considered when Commander evaluates combo and mix & match criteria.
Example
A site has a combo meal deal that includes 'any fountain drink'. A cashier rings a $5.00 open sale to the Fountain Drinks department instead of selecting the fountain drink PLU. That $5.00 department sale will NOT count towards the combo meal deal — Commander has no product code to match against the deal's item list. To receive the deal, the drink must be rung using its PLU or scanned by UPC.
Items rung by PLU (Price Look-Up number)
Open-price sales rung to a department
Items scanned by UPC barcode
Any sale where no specific product code identifies the item
Order menu sub-items (from Base 057.01.00)
⚠ Important: If customers or cashiers report that a deal 'didn't apply', check first whether any of the qualifying items was rung as a department sale. This is the most common reason a deal does not trigger — and it is by design, not a fault.
Tax Rebate Option — Combo and Mix & Match Configuration
The deal configuration screens for both Combo and Mix & Match deals include a Tax Rebate option. When enabled on a deal, the customer's tax is calculated on the discounted deal price rather than on the full pre-discount item prices. Whether you should enable this depends on your local and state tax rules — some jurisdictions require tax on the discounted amount, others on the full price.
Where to find it
In the Commander configuration client, open the deal maintenance screens: Promos and Discounts → NAXML Deal. The Tax Rebate option appears on both the Combo deal and Mix & Match deal configuration screens.
What it does when ON
Tax is charged on the discounted (deal) price. Example: a $10.47 combo sold at $7.99 is taxed on $7.99.
What it does when OFF
Tax is charged on the full item prices before the deal discount. Example: the same combo is taxed on $10.47 even though the customer pays $7.99 plus tax.
Set per deal
The option is set individually on each deal, so different deals at the same site can be treated differently if your tax rules require it.
Who decides
Consult your tax advisor or head office to determine the correct setting for your jurisdiction before changing it.
ℹ Note: The tax rebate option was introduced in an earlier base release; it is highlighted here because the deal configuration screens now show it and the site documentation has been updated to describe it. Screenshots of the updated Combo and Mix & Match configuration screens should be captured from your build and inserted into the site's configuration guide.
What Cashiers and Site Operators Will Notice
Combo/meal deals now apply on order menu sales
Orders built through order menus receive the same deal pricing as items rung individually. Customers who previously missed out on the deal when ordering food through the menu now get it automatically.
No more menu-chain workaround needed
Some sites used menu chains instead of order menus to force deals to apply, at the cost of losing the grouped sub-item layout on kitchen tickets. That workaround is no longer necessary — order menus can be used as intended.
Receipts show deal discounts on menu orders
The combo or mix & match discount line appears on the receipt for order menu transactions, just as it does for individually rung items.
Deals still won't apply to department sales
Nothing changed here — an open-price department sale never counts towards a deal. Ring the specific PLU or scan the UPC if the customer should receive the deal.
No cashier action needed
There is nothing new for cashiers to do. Deal evaluation is automatic.
Frequently Asked Questions
Do I need to reconfigure my existing deals?
No. Existing combo and mix & match deals automatically start counting order menu sub-items once the site is on Base 057.01.00. Deals are still defined by PLU/UPC exactly as before.
Why didn't a deal apply when the cashier rang a department sale?
Department sales are never included in NAXML deals — only items identified by a specific PLU or UPC are considered. For example, a $5.00 fountain drink rung to the department will not contribute to a combo meal deal. Ring the drink by its PLU instead.
Does this work on self-checkout and Vista?
Yes. Deals formed with order menu sub-items apply at the POS, self-checkout (SCO), and are reflected in transaction responses to Vista devices.
What happens if items qualify for both a combo and a mix & match deal?
The mix & match deal is applied. This is the existing behaviour and has not changed.
If the cashier changes the quantity of the main item, what happens to sub-items?
Sub-items inherit the main item's quantity. Changing a burger quantity to 2 makes it 2 sides and 2 drinks as well, and the deal evaluation counts them all.
Can a sub-item trigger a deal on a different item in the basket?
Yes. A sub-item counts as a regular item for deal purposes, so it can act as the trigger item — for example, a drink sub-item triggering a discount on a can of oil in the same transaction.
What is the Tax Rebate option and should I turn it on?
It controls whether tax is calculated on the discounted deal price (option on) or the full pre-discount prices (option off). The correct setting depends on your local tax rules — check with your tax advisor or head office before changing it. It is available on both the Combo and Mix & Match configuration screens.
My site is on an earlier base version — what behaviour will I see?
On versions before Base 057.01.00, order menu sub-items do not count towards deals. The same items rung individually will trigger the deal, but the same order through an order menu will not. Upgrading to Base 057.01.00 resolves this.
Using NAXML Deal
Enhanced Mix/Match or NAXML Deal requires no special handling on the part of the cashier. As items are added or removed from the transaction, the system automatically calculates any applicable discounts.
Handling of refunds of items involved in a NAXML deal is subject to store policies and procedures.
NAXML Deal supports both NAXML Combos and NAXML Mix/Match. Both features work from item lists but while NAXML Combos allows items from multiple lists, NAXML Mix/Match requires items from a single list. NAXML Mix/Match is also known as “package pricing”.
Configuring NAXML Deal
Use Promos and Discounts > NAXML Deal to configure NAXML deal. Deals are formed in the following ways:
As PLU items are entered into a transaction, the system checks first for NAXML Mix/Matches, then for NAXML Combos.
NAXML Mix/Match qualifies promotions based on quantity of items.
When an item qualifies in multiple NAXML Combos, the system matches up the higher priority Combo.
NAXML Deal
Item List Maintenance
This form is used to assign PLUs or Department Items to an Item List. Item Lists define items participating in the promotion defined using Combo and in Mix&Match tabs. A typical item list contains items that are of a similar type or price.
Some options in the figure may change depending on the Parameters selected.
Item List ID
Add
Select the “Add New” button to create an entry with an Item ID which is equal to the highest numbered Item ID + 1. The Item ID field can be edited. Saved Item lists display their Item ID and description in the Item List window.
Item List ID
This number is system-defined and is used to locate the appropriate Item List. Saved Item lists display their Item ID and description in the bottom left window.
Description
Give the item list a name specific enough to pick it out correctly from all the item list names shown at the bottom left side of the form. Although the system allows more, it is recommended that ItemList descriptions be 17 characters or less.
List Type: PLU
Select PLU list type if:
Items for promotion exist in different departments
Items for promotion exist in the same department along with items that will not be in the promotion (or you expect to add items to that department which won’t be in the promotion)
As new items are added to the promotion, the list must be updated with the new items.
List Type: Department
Select Department list only if every item assigned to that department should be included in the list and every item that is assigned to the department in the future will also be in the promotion.
Any items that are assigned to that department are automatically included in the promotion.
Delete
From the list on the bottom of the Item List ID form select the list item you wish to delete, check the “Delete” box and “Save”.
Item List
Add New
Use this function to add entries to an Item List.
For PLU type lists:
Enter the PLU number
Enter the Modifier
Click “Add New”
For Department type lists:
Select the appropriate Department
Click “Add New”
The entry will be displayed in the Item List.
Remove
Use this function to delete entries from an existing item list. Highlight the appropriate entry and click “Remove”. Entry will be deleted from the displayed list. Entries must be removed one at a time.
Save
Use this function to save any additions or changes to Item Lists.
Combo Maintenance
Combo Maintenance is used to define promotions that allow items from multiple item lists. A particular combo may contain both PLU and Department list types.
A typical example of a combo might require the purchase of a sandwich, a side and a medium fountain drink. Configuration would require three lists to be created; one to list all the sandwiches in the promotion, one to list the sides and another for the medium fountain drink.
Some options in the figure may change depending on the parameters selected.
Add
Select the “Add New” button to create an entry with a Combo ID which is equal to the highest numbered Combo ID + 1. The Combo ID field can be edited. Saved Combos display their Combo ID and description in the bottom left window.
Combo ID
This number is system-defined and is used to locate the appropriate Combo.
Description
Enter a description for this combo to identify it from among all the combos listed at the bottom of the form. This description is used for printing on receipt and POS display.
Start Date Time
This field is used to define the date and time the promotion starts. You can either type in the information or use the drop down arrows or select from a calendar representation.
Note: The system explicitly allows you to save a promotion whose start date is less than its end date. Such a promotion is seen by the system as “inactive”. This is advantageous when the same promotion is run for a month and then again several months later.
End Date Time
This field is used to define the date and time the promotion ends. You can either type in this information or use the drop down arrows or select from a calendar representation.
Week day availability
This part of the configuration allows you to run promotions within the start and end date parameters defined above but that are effective only during a specific time frame on specific days of the week; perhaps to increase sales volume during an otherwise slow sales period.
An active day with zero start and end times denotes a promotion that is effective for the entire day.
Priority
To configure promotions in a particular order of priority. The priority setting allows certain promotions to take precedence over others that share many of the same items. Priority of promotions is particularly useful when programs give discounts as more items are added in combination.
For example:
Promo1 – Discount for soda and chips (priority = low)
Promo2 – Discount for soda, chips, and sandwich (priority = medium)
Promo3 – Discount for soda, chips, sandwich, and salad. (priority = high)
Without the ability to set priority, promo 2 and 3 will never be realized, as the soda and chips will always form Promo1.
Default setting is medium. Any promotion that does not specifically identify the priority will be assumed “medium” by the system.
Delete
From the list on the bottom of the Item List ID form select the list item you wish to delete, check the “Delete” box and “Save”.
Combo Item List
Click Edit to add items to a selected or new combo. Select items from the Item List and click Done.
Item List Qty
Enter the quantity of each item taking part in the combo.
Save
Use this function to save any additions or changes to Item Lists.
Price By Combo: Select to assign the price of the combo
Price
Enter the price of the combo
Weighted
The discount is distributed across the items forming the combo weighted by the item price of the items.
Percentage
Select to control the discount distribution for the items of the combo. For example, one item in the combo can attribute for 60% discount and the other for 40% of the discount.
Price By Combo Items: Select to individually assign the price of combo items
New Price
Select to enter a new price for the combo item.
Disc by amount
Select to enter a discount amount for the combo item.
Disc by percent
Select to enter a discount percent for the combo item
Trigger item
Select to make the combo item a trigger to form the combo.
Mix&Match Maintenance
NAXML Mix & Match always determines a best buy case.
Some options in the figure may change depending on the parameters selected.
Mix Match ID List
Add New
Select the “Add New” button to create an entry with an Item ID which is equal to the highest numbered Item ID + 1. The Item ID field can be edited. Saved Item lists display their Item ID and description in the bottom left window.
Mix Match ID
This number is system-defined and is used to locate the appropriate Mix Match.
Description
Enter a description for this mix and match to identify it from among all the mix and matches listed at the bottom of the form. This description also appears on the receipts and POS display.
Start Date Time
This field is used to define the date and time the promotion starts. You can either type in the information or use the drop-down arrows or select from a calendar representation.
End Date Time
This field is used to define the date and time the promotion ends. You can either type in this information or use the drop-down arrows or select from a calendar representation.
Week day availability
This part of the configuration allows you to run promotions within the start and end date parameters defined above but that are effective only during a specific time frame on specific days of the week; perhaps to increase sales volume during an otherwise slow sales period.
An active day with zero start and end times denotes a promotion that is effective for the entire day.
Delete
From the list select the mix and match item you wish to delete, check the “Delete” box and “Save”.
Save
Use this function to save any additions or changes to Item Lists.
Mix Match Item List and Entries
Packaging Price configuration: Add New
Click the “Add New” button to create mix and match packages for the new or selected mix and match item.
A number of packages can be included for each mix and match item.
Item List
A drop-down list of all the configured item lists to select before clicking Add New.
Quantity
Enter the total quantity of the contents in the selected item list that forms the package.
Total Package Price
Select to enter a new price for the package.
Amount Off Package Price
Select to enter the amount off the total package price.
Percent Off Package Price
Select to enter the percent off the total package price.
Reporting
Deal Report
The deal report is available as period reports and flash reports. The Deal Flash Report calculates all combo and mix ’n match sales that occur from the beginning of the current period up to the time the flash report prints.
This report shows Combo and Mix/Match sales for each NAXML promotion.
Report Details
Combo Deals
C#: Combo number as it appears in the Deal File.
DESCRIPTION: Name of the combo as it appears in the Deal File.
#CUST: Number of customers (separate completed transactions) who bought combos.
#COMBOS: The number of combos sold.
TOTAL SALES: The total sales in dollars of combo deals.
Mix-N-Match Deals
M#: Match number as it appears in the Match File.
DESCRIPTION: Name of the Match as it appears in the Match File.
#CUST: Number of customers (separate completed transactions) who bought matches.
#MATCH: The number of matches sold.
TOTAL SALES: The total sales in dollars of mix-n-match deals.
Totals for all Deals
#CUST: Number of customers (separate completed transactions) who bought combos and matches.
#COMBO / #MATCH: The total number of combos and matches sold.
TOTAL SALES: The total sales in dollars of combo and mix-n-match deals.
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