> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/online-payments/plugins/shopify-plugin-integration/refunds.md).

# Refunds

{% hint style="warning" %}
In order to correctly use the refund system from Shopify, you need to know what the **settlement period of your transactions** are. This settlement period is dependent on you acquirer. Reach out to your Verifone representative for more information.
{% endhint %}

1. Locate the transaction you want to refund and click on **Refund**.

   For instructions on how to search and locate a transaction check the [Searching Transactions](/online-payments/plugins/shopify-plugin-integration/searching-transactions.md) documentation.<br>

   <div data-with-frame="true"><figure><img src="https://3085512782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw34t0Oefjx0nEVMOjo2%2Fuploads%2FUPaLAcRN15MJ1myLlwda%2F1.%20Refund.jpg?alt=media&amp;token=7e148ec6-66a0-46b4-8ff5-6c709888bcc2" alt=""><figcaption></figcaption></figure></div>
2. Enter a refund reason (optional) and the refund amount.<br>

   <figure><img src="https://3085512782-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fyw34t0Oefjx0nEVMOjo2%2Fuploads%2FbEC1cUFBTqbk3JQKFWgF%2F2.%20Enter%20a%20refund%20reason.jpg?alt=media&amp;token=633ac4bb-95a3-43fe-8dd4-feb560cf9739" alt=""><figcaption></figcaption></figure>

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>If you are issuing a partial refund, note that this type of refund can only be done after the transaction has been settled.</p><p>If you initiate this refund from Shopify before settlement, you may need to reinitiate the refund from your Verifone Central account at a later date.</p></div>
3. Click again on **Refund**.


---

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