Car Wash Pay Point
Using This Feature Reference
This Feature Reference provides detailed information on how to configure and use the Car Wash Pay Point feature on two separate Verifone Site Controllers: Verifone Commander and Sapphire.
Chapter one covers Car Wash Pay Point on Verifone Commander and Chapter two relates to Sapphire. Both chapters contain the subsections listed below:
Overview- This section contains a brief description, requirements and the supported hardware configurations for the Car Wash Pay Point feature on the related Verifone Commander.
Configuring- This section contains information on how to configure the Car Wash Pay Point feature on the related Verifone Commander.
Using- This section describes how to prepare the specific Verifone Commander for the Car Wash Pay Point feature.
Reporting- This section contains a sample report with a detailed report description for the Car Wash Pay Point feature on the specific Verifone Commander.
Troubleshooting- This section contains some trouble scenarios that may occur along with the steps needed to correct them. In some cases the user may need to perform procedures that are restricted to higher security levels (i.e. manager level as opposed to cashier).
Glossary of Terms
The following terms and definitions will assist the reader with understanding the content of the Feature Reference.
CWPP
Verifone Car Wash Pay Point
DCR
Dispenser Card Reader
MOP
Method of Payment
NACS
National Association of Convenience Stores
PLU
Price Look Up
POP
Point of Purchase
POS System
Includes the Verifone C18 Point of Sale terminals, site controller and the electronic payment system (EPS).
Feature Description
The Verifone Car Wash Pay Point (CWPP) feature allows customers to pay for a car wash at the pay point device using cash or credit card. CWPP supports up to four CWPP Bays.
CWPP cash payments are handled at the pay point device. Credit or debit payments are handled through the Point of Sales System (POS) card processing network. All CWPP sale transactions are available on the POS system for reporting purposes.
Requirements
Supported Hardware Configurations
Verifone Commander with Topaz
Verifone Commander with Ruby2
RubyCi with Topaz
RubyCi with Ruby2
Software Requirements
Verifone Commander - All Versions.
CWPP Interfaces
CWPP interfaces with primarily two different Unitec Car Wash Payment Systems:
Unitec Wash Select II
Unitec Portal TI
Verifone Commander supports debit with CWPP, however the CWPP device does not have PCI compliant keypads so it is not recommended to use debit with these devices.
Unitec Wash Select II
Unitec Wash Select II is a self-serve unattended automatic Car Wash Entry System designed specifically for the self-serve car wash market.
Unitec Wash Select II Attributes:
Four programmable wash packages.
Credit and cash receipts.
Barrier gate feature to manage traffic control and assure wash queue accuracy.
Unitec Portal TI
Unitec Portal TI is a Car Wash Payment System designed to work at any in-bay automatic or conveyor and works well for the express exterior car wash.
Verifone Commander initializes the CWPP point of purchase (POP) settings, wash names and prices, based on the configuration. The CWPP communicates with Verifone Commander to enable credit card purchases.
Unitec Portal TI Attributes:
Pre and Post sale video advertisements.
Wash menu function to display features each wash will include.
Uses PCI validated Sierra Software.
Car Wash codes can be sold at the pumps or C-store and issued from a local or off site PC.
Barrier gate feature to manage traffic control and assure wash queue accuracy.
Configuring Car Wash Pay Point
Special Considerations
Unitec Car Wash Technician
A Unitec Car Wash Technician should configure CWPP, including the Unitec Wash Select II or Portal TI, to work with Verifone Commander.
Setup Mode
Switch the Wash Select II to [Setup Mode].
Credit Menu
Use the keypad to enter the Credit System menu.
Credit Mode
Select [Credit Mode].
XML Mode
Set the credit mode to [6. Unitec XML].
A Unitec Car Wash technician will provide the Bay <IP Ethernet address> to be used in the Verifone Configuration Client CWPP configuration.
The Unitec interface is not PCI compliant; it does not support debit cards.
Do a Close Period manually on the Unitec Wash Select II and Unitec Portal TI, prior to running the CWPP period from the Topaz Reports menu. If this is not done, reports will return zero totals.
It is required that Verifone Commander be installed with and configured for normal car wash functionality.
Configuring with Verifone Configuration Client
Car Wash must be configured prior to CWPP. The Car Wash configuration allows the user to setup Verifone Commander to mirror the Car Wash Controllers configuration so that Car Wash sales can pull the correct code from the Car Wash Controller.
Car Wash configuration allows the user to set up Verifone Commander to mirror the Car Wash Controller’s configuration so that Car Wash sales can pull the correct codes from the Car Wash Controller. To set up Car Wash feature:
Enable
Enable the Car Wash.
Department
Select the department that the Car Wash PLU belongs to.
Enter Days
Enter the number of days that the Car Wash codes are valid.
Display Order
Select a display order.
DCR Prompt
Select the whether the DCRs will prompt for Car Wash before or after the sale.
Enter PLUs
Enter all Car Wash PLUs into the Car Wash Key Setup in the same order in which they are listed in the Car Wash Controller.
Car Wash Configuration
Open Car Wash
From the Verifone Configuration Client, go to: Devices > Car Wash.
The Car Wash Configuration window displays.
Car Wash
Configure the Car Wash parameters:
Car Wash
Configure to allow Car Wash Sales to pull the correct code from the Car Wash Controller.
Enable Car Wash
Enables the Car Wash feature.
Car Wash Department
Sets the Car Wash department and corresponding PLU(s).
Days Car Wash Code is Valid
Sets the number of days the Car Wash code is accepted. A zero value denotes a non-expiring Car Wash code and an expiration message will not print on the receipt if the value is zero.
Display Order (by Expense)
Sets the order in which Car Washes appear (according to price) on the DCR display.
DCR Attributes
Configure the Car Wash DCR Attributes:
DCR Attributes
Prompt at Beginning of Sale
Enables the Car Wash to prompt before the customer begins fueling.
Prompt at End of Sale
Enables the Car Wash to prompt after the customer has finished fueling.
Menu Presentation
Enables the Car Wash display prompt in menu form.
A Car Wash item is selected by keying the and pressing [ENTER]on the DCR keypad. If no selection is made the Car Wash prompt displays a series of [Yes/No] questions.
Key Setup
Configure the Car Wash Key Setup:
Car Wash Key Setup
PLU
Sets the Car Wash PLU.
Mod
Determines the Car Wash PLU modifier.
Outdoor
Enables the PLU to be purchased at the DCR.
All Car Wash PLUs must be entered into the Car Wash Key Setup in the same order in which they are listed in the Car Wash controller.
Save Changes
Select [Save] to accept or [Cancel] to exit without saving changes.
Car Wash Pay Point Configuration
CWPP configuration allows the site to configure IP information for up to four Car Wash Bays and up to four Car Wash packages per bay. The configuration is what allows the user to close and retrieve CWPP Reports from the Pay Points.
Open CWPP
From the Verifone Configuration Client, go to: Devices > Car Wash Pay Point.
The Car Wash Pay Point Configuration window displays.
Add Bay
Select [Add New Bay] to configure a new Bay.
Delete Bay: Allows existing an Bay Configuration to be deleted.
Global Settings
Configure the Global Settings parameters:
Global Settings
Day Close Period
Determines when the CWPP totals are closed.
[Period 1]- Close Shift
[Period 2]- Close Daily
Network Timeout (Seconds)
Sets the credit card host response time before rejecting the transaction. The recommended time is 60 seconds.
Bay Config
Configure the Bay Configuration parameters:
Bay Configuration
Bay
Sets the Bay to configure.
Enabled
Enables the selected Bay.
Debit Enabled
Enables Debit Cards for the selected Bay.
Bay IP
Sets the IP address for the selected Bay.
Authorization Port
Sets the port on which authorization messages are exchanged. Value is system assigned cannot be changed.
Alert Port
Sets the port on which alert messages are exchanged. Value is system assigned cannot be changed.
Entry Port
Sets the port on which entry messages are exchanged. Value is system assigned cannot be changed.
Reconciliation Port
Sets the port on which reconciliation messages are exchanged. Value is system assigned cannot be changed.
Packages
Configure the Car Wash Packages parameters:
Packages
Determines the Car Wash packages for the Bay. Choose up to four packages.
Car Wash packages are entered in the Car Wash Configuration form in Car Wash Key Setup.
Save Changes
Select [Save] to accept or [Cancel] to exit without saving changes.
Unitec Car Wash Payment System Initialization
After configuring CWPP from the Verifone Configuration Client, initialize the Unitec Car Wash Payment System. Initialization from the Devices menu sends any new configuration and/or price data out to site level peripheral devices.
Open Initialization
From the Verifone Configuration Client, go to: Devices > Initialization > Car Wash Pay point
A message will display indicating “Car Wash Pay Point Initialization Successfully Sent”.
Confirm
Select [OK].
Verify Names
Verify that all Car Wash Payment System devices have the correct Car Wash Names and Prices.
Initialization sends a communication out to each bay configured for CWPP.
Using Car Wash Pay Point
The Consumer will select the appropriate Car Wash Package from the CWWP device. The Sales tab displays and functions as a Point of Sale console interface. This requires no action at the POS.
Normal Operations
From the CWWP bay/device, follow the Instructions on the LCD to complete a Car Wash sale.
Select Package
Select the <Car Wash> package.
Purchase
Click [Purchase].
A code will be generated and displayed on the screen.
Enter Code
Enter the [Code].
Complete Sale
Make the payment.
Select [Done].
Obtain the credit receipt.
Receipt Details:
HEADER: Receipt header for Car Wash purchase.
DATE: Date the receipt was printed.
MM/DD/YY: Date in month, date year format.
TIME: Time the receipt was printed.
HH:MM: Time in hour & minutes.
WASH: Name of the car wash purchased.
PRICE: Cost of the Car Wash.
TRANS NUM: POS transaction number.
STN #: STAN is the System Trace Audit Number used by Viper as a way to track the financial transaction.
DISCOVER: Credit card type.
INV #: Bill of sale number.
AUTH #: Credit card authorization number.
TRAILER: Receipt trailer for Car Wash purchase.
Close Car Wash Pay Point Period from POS Terminal
A new Pay Point reporting period is displayed in the CWPP Reconciliation Report. This report generally covers several days and shows the collected and dispensed amounts as change.
Procedure
CSR Func
From POS sales, select [CSR Func].
Reporting Menu
Click [Reporting Menu].
Close Period
Select [Close Car Wash Pay Point Period].
A message will display indicating “Close Carwash Pay Point Period”.
Confirm
Select [OK] to close or [Cancel] to keep the current CWPP active.
A message will display indicating “Close Carwash Pay Point Period Completed Successfully.”
Select [OK].
Close Car Wash Pay Point Period from the Verifone Configuration Client
Procedure
Open Report
From the Verifone Configuration Client, go to: Reporting > Close CarWash Paypoint Period.
The system will reconcile and close the CWPP Period.
Confirm
Click [OK].
Reporting
Car Wash Pay Point Reconciliation Report
All CWPP sales are reported under the sales reporting period configured above. The Pay Point reporting period is documented in the CWPP Reconciliation Report. This report generally covers several days and reports the amount collected and dispensed as change.
Credit-based sales are reported and can be reconciled with host totals.
Cash sales are handled at the Car Wash bay. The Sales proceeds are retrieved on an irregular basis. Therefore, a separate Car Wash Reconciliation Report has been made available at the POS
POS Procedure
CSR Func
From Sales > go to: [CSR Func].
Reporting Menu
Select the [Reporting Menu].
Print Period
Select [Print Carwash Pay Point Period].
Select Period
From the Select Period list, press the <report> to print.
The Car Wash Pay Point Reconciliation Report prints.
Cash sales do not come from the POS. Totals come from the Accounting Reports of the device.
Report Details:
TITLE: CARWASH PAY POINT RECONCILIATION REPORT
DLR #: Dealer identification number.
DATE: Date the report was printed.
MM/DD/YY: Date in month, date year format.
TIME: Time the report was printed.
HH:MM:SS: Time in hour & minutes.
STORE #: Store location number.
REGISTER #: POS number.
SHIFT #: Shift range being tracked.
CASHIER #: Cashier running the report.
OPEN SHIFT: Date and time the shift began.
MM/DD/YY: Date in month, date year format.
HH:MM:SS: Time in hour, minutes, and seconds.
CLOSE SHIFT: Date and time the shift ended.
MM/DD/YY: Date in month, date year format.
HH:MM:SS: Time in hour, minutes, and seconds.
Report Navigator Procedure
Launch
Launch Report Navigator.
Period Type
Select the desired [Period Type].
Reconciliation
Select the [Reconciliation] Report.
Add
Select [Add].
Process
Select [Process].
The Carwash Pay Point Reconciliation Report displays.
These reports are reconciled against one another.
Unitec Wash Select II Accounting Reports
Setup Mode
Open the Unitec Wash Select II and switch the Wash Select II to [Setup mode].
Reporting Menu
Enter the Reporting System menu.
Detail Report
Select Clear Accounting Data > Accounting Report Summary > [Accounting Report Detailed].
Print Report
Select Print Report Summary > [Report Detailed].
Clear Data
Select [Clear Accounting Data], as per store procedure.
Once satisfied, these totals will be captured and reconciled against the Car Wash Pay Point Reconciliation Report.
Report Reconciliation
Cash sales do not come from the POS. Totals come from the Accounting Reports of the device.
Troubleshooting
Error Code Table
E1174
NO CAR WASH COMM
The POS and Car Wash controller are not communicating. Check that the controller is plugged in and connected to the correct POS COM port.
E1170
CARWASH QTY SALE NOT ALLOWED
Car Washes can only be sold one at a time.
E1171
NO CAR WASH KEY DEFINED FOR PLU
A key for this Car Wash item must be defined. Set up a Car Wash PLU.
E1210
CAR WASH DOWN CODE AVAILABLE
The POS is not communicating with the Car Wash controller but can still provide a Car Wash code. The code is valid for a specified time.
E1211
CAR WASH CODE UNAVAILABLE
The POS is communicating with the Car Wash controller but no Car Wash code is available. Initiate service to investigate the problem.
E3033
ERROR IN CARWASH SETUP
The Car Wash parameters have not been set up correctly in > Discount Type prompt displays > PLU Promotion File function. Check the Car Wash parameters.
E4003
INVALID CAR WASH DEPARTMENT
The Car Wash function has been specified but the number entered has no department setup. Check the department number and re-enter the information.
E4004
INVALID DAY
Displays if the Car Wash controller returns an invalid day.
E4005 (Either may appear)
INVALID INPUT__ERROR DISABLING CAR WASH
The value entered was invalid. Wait for the prompt to clear and enter the correct information. An unsuccessful attempt was made to disable Car Wash. Check the connections and initiate service if the connections are good.
E4006
ERROR ENABLING CAR WASH
An unsuccessful attempt was made to enable Car Wash. Check the connections and initiate service if the connections are good.
E4007
PLU ALREADY USED
Attempted to assign a PLU to Car Wash but it already exist. Assign another PLU.
E4008
NO OPEN PLUS ALLOWED
Attempted to assign an open PLU to a Car Wash. This is not allowed.
E4009
UNABLE TO READ CAR WASH FILE
Attempted to assign a PLU to Car Wash but the Car Wash key file cannot be read. Initiate service to investigate the problem.
E4010
ONLY CAR WASH ITEMS ALLOWED
Attempted to assign a PLU to Car Wash when the PLU has not been assigned a department. Assign a Car Wash department to the PLU and then assign the PLU to Car Wash.
E4011
C/W PORT CONFLICT
Alarm Line Only: Another device has been assigned to the Car Wash port. Check for correct port assignments.
E4012
CAR WASH COM ERROR
Alarm Line Only: The POS was unable to communicate with the Car Wash device. Initiate service to investigate the problem.
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