# InComm

## Revision History

| Date       | Description                                                                                                    |
| ---------- | -------------------------------------------------------------------------------------------------------------- |
| 02/22/2016 | Added Sapphire Chapter.                                                                                        |
| 03/07/2016 | Added EPS Network Configuration, Configure InComm in a Sapphire VIPER environment.                             |
| 06/23/2016 | Review Update. Addition of Configuration Client for support in a Sapphire VIPER environment.                   |
| 09/15/2016 | Updated Format.                                                                                                |
| 05/02/2017 | Added InComm Fraud Charge Prompts.                                                                             |
| 07/18/2017 | Updated with content to clear doubts raised by InComm                                                          |
| 10/02/2018 | Made clarifications throughout the document.                                                                   |
| 04/12/2019 | Removed text pertaining to Entry Flag since it is not visible to the user.                                     |
| 05/01/2020 | Added information on DCR Authorization Limit. Removed information on Sapphire, which is no longer supported.   |
| 09/04/2020 | Updated Store ID, Terminal ID ad Dealer ID description. Changed the document structure to number the chapters. |
| 11/11/2020 | Updated “Evaluate” to “Pre-Validate”.                                                                          |
| 23/12/2020 | Added note for the situation where an InComm card activation failed, but, the payment was successful.          |
| 02/27/2023 | Updated UI, removed Sapphire sections and updated branding.                                                    |

## Using This Feature Reference

This Feature Reference provides detailed information on how to configure and use the InComm feature on Verifone Commander.

This feature reference includes the following sections, the information in which pertains to Verifone Commander.

* **Overview** - This section contains a brief description, requirements and the supported hardware configurations for the InComm feature on the Verifone Commander.
* **Configuring** - This section contains information on how to configure the InComm feature on the Verifone Commander.
* **Using** - This section describes how to prepare the Verifone Commander. for the InComm feature.
* **Reporting** - This section contains sample reports with a detailed report description for the InComm feature on the Verifone Commander.

## Overview

### Feature Description

InComm is a third-party provider of gift cards, stored value cards (private label gift cards), and prepaid items.

The Verifone EPS based application supports various InComm products and transactions.

### Supported Hardware Requirements

* Verifone Commander with C18 Point of Sale
* Verifone Commander Release version 50 and higher
* Payment PIN pad(s)
* Fuel Dispensers with Dispenser Card Reader (DCR)

<figure><img src="/files/rFmFu3nz45pz7AAc7VH7" alt=""><figcaption></figcaption></figure>

### Supported Products

In order to set up a product which has multiple sub-products assigned to it, use Menu Chains. Refer the topic “Menus” in the Verifone Commander User Reference Manual for help in creating Menu Chains.

#### FastCard

FastCard is InComm's brand name for pre-denominated, multi-denominated, or open-denominated card-based products which have no redeemable value until activated at the POS. These cards, also known as content cards, may be used for Prepaid Wireless, Long Distance, Internet Gaming, Music Downloads, Downloadable Ring Tones, or other prepaid products. InComm is the database of record for the associated product data.

#### FastPIN

FastPIN is InComm's brand name for products that have a Personal Identification Number (PIN). The PIN is delivered to the Point of Sale (POS) at time of purchase, and is printed on the POS receipt along with Product Terms and Conditions for customer use.

#### Third-Party Gift Cards

Third-Party Gift Cards can be used for payment after activation at third-party stores. InComm facilitates the activation and deactivation requests, but the product activation, associated processing rules and card balance, are handled by third-party card processors.

#### Closed Loop or Gift Cards

Closed Loop or Gift Cards are private labeled cards redeemable only at the issuing retailer, that can be used as a method of payment through the InComm network.

#### Financial Gift Cards

Financial Gift Cards are third-party prepaid open loop cards that are universal and can be used wherever the financial institution logos (e.g., VISA, American Express, etc.) are accepted.

InComm facilitates the activation and deactivation requests of these cards, but is not the database of record for processing. These cards typically require an activation fee to complete the sale.

#### General Purpose Reloadable Cards

General Purpose Reloadable (GPR) Cards are third-party prepaid open loop cards that are universal and can be used wherever the financial institution logos (e.g., VISA, American Express, etc.) are accepted. InComm facilitates the activation and deactivation requests of these cards, but is not the database of record for processing.

These cards can be reloaded after initial sale and activation. By law, consumer Personal Identification information must be collected and verified prior to allowing consumers to reload and/or use a GPR card depending on the card issuer. These cards typically require a fee to complete the activation or reload.

#### Real Time Recharge Cards

Real Time Recharge Cards (RTR) are third-party wireless cards that allow a consumer to replenish their mobile account using their telephone number or alphanumeric account number at the point of sale.

#### Product Authorization Cards

Product Authorization Cards involve products or devices purchased by a consumer that require activation prior to use. InComm facilitates the activation and deactivation requests, but is not the database of record for processing.

### Glossary of Terms

The following terms and definitions will assist the reader with understanding the content of the Feature Reference.

<table><thead><tr><th width="147">Terms</th><th>Definitions</th></tr></thead><tbody><tr><td>CTI</td><td>Card Type Indicator</td></tr><tr><td>DCR</td><td>Dispenser Card Reader</td></tr><tr><td>EOD</td><td>End of Day</td></tr><tr><td>EPS</td><td>Electronic Payment Server</td></tr><tr><td>FEP</td><td>Front End Processor</td></tr><tr><td>FEP Module</td><td>Front End Processor Module running on EPS</td></tr><tr><td>GPR</td><td>General Purpose Reloadable (GPR) Cards</td></tr><tr><td>IFSF</td><td>International Forecourt Standards Forum</td></tr><tr><td>MOP</td><td>Method of Payment</td></tr><tr><td>PAN</td><td>Personal Account Number</td></tr><tr><td>PIN</td><td>Personal Identification Number</td></tr><tr><td>PLU</td><td>Price Look Up</td></tr><tr><td>POP</td><td>Point of Purchase (commonly referred to as a PIN pad)</td></tr><tr><td>POS</td><td>Point of Sales</td></tr></tbody></table>

<table><thead><tr><th width="150">Terms</th><th>Definitions</th></tr></thead><tbody><tr><td>RTR</td><td>Real Time Recharge</td></tr><tr><td>SAF</td><td>Store and Forward</td></tr><tr><td>SMS</td><td>Site Management Suite for Verifone Commander</td></tr><tr><td>TOR</td><td>Time Out Reversal</td></tr><tr><td>UPC</td><td>Universal Product Code</td></tr></tbody></table>

### InComm Reference Table

<table><thead><tr><th width="220">Setting</th><th width="89">Type</th><th>Field</th><th>Definition</th></tr></thead><tbody><tr><td>FEP Network Terminal ID</td><td>an8</td><td>Field 41 - Terminal Identification, Card Acceptor</td><td>Terminal ID. This field is usually set as 5 digit store number + 3 digit lane number. In the Verifone Commander, the Terminal ID is a single value per site. It is required that the Terminal ID be unique across all the sites. Recommendation: set this configuration value to the 5 digit site ID (zero padded) and lane number 000. For example, store number 141 would be set as “00141000”(“00141” = 5 digit store ID, “000” = 3 digit lane number).</td></tr><tr><td>FEP Dealer ID</td><td>an50</td><td>Field 32 – Identification Code, Acquiring Institution</td><td>Merchant Retailer ID (assigned by InComm). Set this to the value given by InComm.</td></tr><tr><td>FEP Store ID</td><td>an15</td><td>Field 42 - Identification Code, Card Acceptor</td><td>Store ID (5 digit store number (zero padded) + merchant/ retailer name, such as 00141SUPERTSHOP) This value’s format may vary. An InComm integration project resource provides the format.</td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.verifone.com/feature-references/feature-references/incomm.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.