# Password Reset

### Revision History

<table><thead><tr><th width="137" valign="top">Date</th><th valign="top">Description</th></tr></thead><tbody><tr><td valign="top">06/25/2018</td><td valign="top">Initial release</td></tr><tr><td valign="top">12/07/2021</td><td valign="top"><p>Removed references to Sapphire because the product is EOL. Added C-18 under Hardware Requirements.</p><p>Updated with list of password strength requirements and allowed characters.</p><p>General technical writer revision.</p></td></tr></tbody></table>

## Using This Feature Reference

This Feature Reference provides detailed information on how to configure and use the Password Reset feature on the Verifone Commander.

This feature document contains the subsections listed below:

* **Overview** - This section contains a brief description, requirements and the supported hardware configurations for the Password Reset feature.
* **Configuring** - This section contains information on how to configure the Password Reset feature.
* **Using** - This section describes using the Password Reset feature.

## Overview <a href="#overview" id="overview"></a>

### Feature Description <a href="#feature_description" id="feature_description"></a>

The Password Reset feature allows users to reset the password for the Configuration Manager via challenge (security) questions to verify the user’s identity.

### Hardware Requirements <a href="#hardware_requirements" id="hardware_requirements"></a>

•  Verifone Commander with Verifone C18 Point of Sale

### Software Requirements <a href="#software_requirements" id="software_requirements"></a>

•  Verifone Commander Release 47.00 and higher.

## Configuring Challenge Questions <a href="#configuring_challenge_questions" id="configuring_challenge_questions"></a>

There are two possible ways to configure challenge questions from Verifone Commander Configuration Client:

{% stepper %}
{% step %}
**Logging In**

After logging into Verifone Commander Configuration Client, a user who has yet to set up challenge questions will be prompted to set up the questions. The application will prompt the user to set up challenge questions if they have not already.

<figure><img src="/files/XmzYZXVRsnhTTMjLUuX2" alt=""><figcaption></figcaption></figure>

* Selecting **\[OK]** will take the user to the setup page.
* **\[Cancel]** will load Configuration Client without having the user set up challenge questions.
  {% endstep %}

{% step %}
**Challenge Questions**

From Verifone Commander Configuration Client go to: **Security > My Profile > Setup Challenge Questions**.

<figure><img src="/files/Jy8oEc6laeHSFd9JZSqg" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1ZAuKgw8kwIECXxcMWgI" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

After selecting **Setup Challenge Questions**, the user will be prompted to select their four unique questions with a text box below each one to input their answer.

<figure><img src="/files/CH95Hk5PabjGlBKptOQU" alt=""><figcaption></figcaption></figure>

* The minimum character count for an answer is five.
* The maximum character count for an answer is forty.
* Answers are not case sensitive.
* Uppercase and lowercase letters, numbers and a limited number of special characters are acceptable for an answer.

After selecting and answering all four challenge questions, click **\[Save]**. Then click **\[Ok]** to continue using Verifone Commander Configuration Client.

<figure><img src="/files/VLNquPcb0KSOw22QPiiH" alt=""><figcaption></figcaption></figure>

### Password Requirements <a href="#password_requirements" id="password_requirements"></a>

#### Passwords:

* Must be between 5-40 characters long
* Can contain the following special characters: - = \[ ] \ ; ' , . / ! @ # $ % ^ & \* ( ) \_ + { } | : < > ? \~ *space*

## Using Password Reset <a href="#using_password_reset" id="using_password_reset"></a>

If a user needs to reset their password and they have set up their challenge questions, they may initiate the password reset process by clicking the Forgot Password link on the login screen in Verifone Commander Configuration Client or Manager Workstation. A user can do this for another user provided they have the correct user permissions. (For more information on setting up user permissions in Configuration Client, please see the Configuration Client user reference guide.)

{% hint style="info" %}
If a user has not set up challenge questions and forgets their password, they should contact their administrator or the Verifone help desk.
{% endhint %}

<figure><img src="/files/41JPUzQ7LxjLPllIaXw8" alt=""><figcaption></figcaption></figure>

After clicking the link, the user will be prompted to enter their username followed by their answers to two of the challenge questions they answered.

<figure><img src="/files/mZc0gnZGBrOoO0uwSZai" alt=""><figcaption></figcaption></figure>

* A user has six attempts to answer the challenge questions correctly.
* After six failed attempts, the user’s account will be locked for 30 minutes.
* After the last failed attempt, an error message will appear prompt the user to contact Support for assistance.

<figure><img src="/files/Y6861A7n5h9nMoend4S9" alt=""><figcaption></figcaption></figure>

If the user answers both challenge questions correctly, they will be prompted to input and confirm a new password, then click **\[OK]**.

<figure><img src="/files/2llomVthek0nvmTYbfh9" alt=""><figcaption></figcaption></figure>

A confirmation notice will inform the user that they have successfully changed their password. Click **\[OK]** for the new password to take effect.

<figure><img src="/files/7tQeeyLZ0REMLdxwAwZ8" alt=""><figcaption></figcaption></figure>

## Change Password in Configuration Client <a href="#change_password_in_configuration_client" id="change_password_in_configuration_client"></a>

To change your password from Configuration Client, go to: **Security > My Profile> Change Password**.

<figure><img src="/files/Z9GCbWlRSTqJE2n6dhu5" alt=""><figcaption></figcaption></figure>

The user will be directed to a screen where they will need to input the current password followed by the new password.&#x20;

After the new password has been confirmed, select **\[OK]** to put it into effect.

<figure><img src="/files/9EJSCz6hrCQoGsQ165AY" alt=""><figcaption></figcaption></figure>


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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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