# Special Discounts
### GLOSSARY OF TERMS
The following terms and definitions will assist the reader with understanding the content of the Feature Reference Guide.
| Term | Definition |
| ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| MOP | Method of Payment |
| PLU | Price Look Up |
| POS System | Includes the POS (Point of Sale) terminals), site controller and the Electronic Payment System (EPS). |
| SMS | Site Management Suite for Commander Sapphire Management Suite for Sapphire |
| Special Discounts | A fixed percentage discount taken at the sub-total level which applies only to certain eligible items within the transaction. Special discounts are discounts for specific situations or customers and differ from standard discounts in that it is subtracted from the sub-total. |
## Overview
### Feature Description
The Special Discount Feature Reference provides an overview of special discounts, as well as how to use and configure these discounts on the Commander Site Controller.
A special discount is defined as a fixed percentage discount taken at the sub-total level which applies only to certain eligible items within the transaction. Special discounts are discounts for specific situations or customers and differ from standard discounts in that it is subtracted from the sub-total. Eligible items are designated by setting a flag in the Department or Price Look Up (PLU) file.
Special discounts are applied as a specialized Method of Payment (MOP) with the discount percentages stored in the MOP file. The MOP file can define multiple special discounts, however the system will use the same criteria to determine item eligibility. Only one special discount may be applied to any given transaction.
#### Supported Hardware Configurations
* Commander with C18, Ruby2 and Topaz
* RubyCi with Topaz and Ruby2
### Related topics
Use these pages for adjacent discount and promotion workflows:
* [POP Discount](/feature-references/feature-references/pop-discount.md) — automated fuel and transaction-based discounts driven by qualifiers, MOPs, cards, or departments.
* [VIP NAXML Mix & Match](/feature-references/feature-references/vip-naxml-mix-and-match.md) — automatic item-level combo and package pricing promotions for PLUs and departments.
* [EPS Loyalty](/feature-references/feature-references/eps-loyalty.md) — host-driven loyalty discounts and redemptions that can apply inside and outside.
## Configuring Special Discount
### Configuring with Command Configuration Client
#### **Enable Special Discounts for Departments**
To allow special discounts to be applied to items in a department, select the "Allow Special Discount" option for that specific department.
{% stepper %}
{% step %}
From the Command Configuration Client, go to: Store Operations > Merchandise.
The Merchandise Configuration window displays.
{% endstep %}
{% step %}
Select the \[Departments] tab.
{% endstep %}
{% step %}
Select the \[Department] from the Department list.
From the Options parameters, select \[Allow Special Discount] to enable special discounts to be applied to items in this department.
{% hint style="info" %}
If this parameter is selected, the Special Discount MOP should be setup on Payment > MOP.
{% endhint %}
{% endstep %}
{% step %}
Repeat the above steps for all items in this department that may have a special discount applied to them.
Select \[Save] to accept, or \[Cancel] to exit without saving changes.
{% endstep %}
{% endstepper %}
#### **Enable Special Discounts for PLU items**
To allow special discounts to be applied to a specific PLU Item, select the "Special Discount" property for each PLU.
{% stepper %}
{% step %}
From the Command Configuration Client, go to: Store Operations > PLUs.
The Price Look Up Manager window displays.
{% endstep %}
{% step %}
Select the \ from the PLU listing.
Select \[Special Discount] under the Properties parameters to allow a special discount to be applied to the selected PLU.
{% hint style="info" %}
If this parameter is selected, the Special Discount MOP should be setup on Payment > MOP.
{% endhint %}
{% endstep %}
{% step %}
Repeat the above steps for each PLU Item to allow a special discount to be applied.
Select \[Save] to accept, or \[Cancel] to exit without saving changes.
{% endstep %}
{% endstepper %}
#### **Configure Special Discount Method of Payment**
A special discount works as a MOP. This is a percentage based discount applied against PLUs and department sales configured as special discount eligible.
{% stepper %}
{% step %}
From the Command Configuration Client, go to: Store Operations > Payment.
The Payment Management window displays.
{% endstep %}
{% step %}
Select the \[MOP] tab.
Configure the special discount MOP parameters:
* Name: Enter \[Special Discount].
* MOP Code: Select \[15-Special\_DISC].
* Min. Amount: Indicates the percentage discount for this MOP.
{% hint style="info" %}
If MOP Code = Special Discount, the percentage discount is entered here. For example, for a 10% discount, enter 10.00.
{% endhint %}
* Max. Amount: Indicates the maximum discount amount for this MOP.
* Limit: Alerts the cashier to make a safe drop.
* Additional Receipts: Indicates how many additional receipts are required for this MOP.
{% endstep %}
{% step %}
Configure the additional MOP Options.
* Force Safe Drop: Enables a safe drop message if the Limit value is not 0.00.
{% hint style="info" %}
The setting for "Force Safe Drop" determines if a safe drop reminder is displayed or if a safe drop is required once the calculated drawer total for this MOP reaches this Limit.
{% endhint %}
* Allow Zero Entry: Allows a zero entry response when entering a (counted) drawer amount for this MOP when printing the cashier report.
* Allow Refund: Allows a Refund transaction to be tendered to this MOP.
* Allow Safe Drop: Allows a safe drop for this MOP.
* Force Ticket Print: Requires a receipt to be printed for any transaction that includes this MOP.
* Open Drawer On Sale: Opens the cash drawer when a transaction includes this payment type.
* Cashier Report Prompt: Prompts a cashier to enter the (counted) drawer amount for this MOP when printing cashier report.
* Allow Without Sale: Permits acceptance without purchase. For example, cashing in a winning lotto ticket or permitting a check to be cashed without purchase.
* Allow Change: Allows change from this MOP to be given to customer when they present amount > amount due. For example, if checks can be written for more than amount of purchase.
* Allow Money Order Purchase: Permits the purchase of a money order with this MOP.
{% endstep %}
{% step %}
Select \[Save] to accept, or \[Cancel] to exit without saving changes.
{% endstep %}
{% endstepper %}
## Using Special Discount
Once a special discount has been enabled, and the MOP configured, it is ready to be applied.
For example, a special discount MOP was configured for a percentage discount of 10%:
{% stepper %}
{% step %}
From the POS > enter the \.
* Hot Dog = $2.00
* Medium Soda = $1.00
{% endstep %}
{% step %}
Select \[Total].
As special discount eligible items are added to the transaction, the system keeps a subtotal and displays it to the left of the food stamp total in the MOP section of the ticket window with an indicator of "SD".
{% endstep %}
{% step %}
Select the \[SPECIAL DISC] MOP
OR
Select \[OTHER MOP] > press the arrow key until the Special Discount MOP appears > click \[ENTER].
A special discount amount of 10% and the new subtotal will display.
{% endstep %}
{% step %}
Tender the transaction to complete the sale.
{% hint style="info" %}
To remove a special discount, press \[ERROR CORR]. A special discount cannot be removed if a food stamp or coupon MOP is entered.
{% endhint %}
A receipt will print with the details of the special discount transaction.
In this example, a special discount amount of $0.30 (10% of the special discount eligible total) was deducted from the transaction.
* SPECIAL DISC = $0.30
* SPECIAL DISC ELIGIBLE TOTAL = $3.00
{% endstep %}
{% endstepper %}
## Reporting
Special Discount is a method of payment. It is reported like any other MOP and its totals are reflected in Summary and Cashier reports.
### Summary Report
The Summary Report provides an overview of all sales from the beginning of the current period up to the time the report prints.
#### *Report Details:*
TITLE: SUMMARY REPORT
**SUMMARY**
* MOP SALES: total sales amount by method of payment
* NET SALES TOTAL: total amount tendered after cancellations and refunds are deducted
* PAYMENT OUT: total amount of non-sales transactions that removed money from the drawer. The total is in parentheses because the number is negative
* PAYMENT IN: total amount of non-sales transactions that added payment to the drawer
* TOTAL TO ACCOUNT FOR: calculated using the following:
```
+ net sales total
- payment out
+ payment in
```
**CASHIER DETAILS**
* MOP SALES: summary of sales by method of payment
* CASH: cash summary of sales by MOP
* EXACT CHANGE: exact change summary of sales by MOP
* SPECIAL DISC: special discount summary of sales by MOP
* TOTAL MOP SALES: total amount of sales by MOP
### Cashier Report
The Cashier Report calculates the sales totals for that cashier on the terminal where the cashier performed the sales.
#### *Report Details:*
* TITLE: CASHIER REPORT
* REG#: register for which the Cashier Report was generated
* CASHIER #: ID and name of the employee who used the register
* RCPTS: beginning and ending receipt numbers issued during the cashier period
* TOT: total number of receipts printed on this terminal
* ACT: total number of receipts used by this cashier.
* OPEN CASHIER: date and time this cashier started using the register
* CLOSE CASHIER: date and time this register was closed
**SUMMARY**
* BEGINNING CASH: amount with which cashier started the drawer
* MOP SALES: total amount from the MOP SALES section
* NET SALES TOTAL: total amount in sales transacted for the drawer
* TOTAL TO ACCOUNT FOR: total amount that should be in the closed drawer
**CASHIER DETAILS**
* MOP SALES: summary of sales by method of payment
* CASH: cash summary of sales by MOP
* SPECIAL DISC: special discount summary of sales by MOP
* TOTAL MOP SALES: total amount of sales by MOP
**MEMO ITEMS**
* \#ITEMS: quantity of items sold
* \#CUSTOMERS: individual transactions
**TOTALS**
* TOTAL MERCH SALES: total amount of merchandise sales
## Troubleshooting
| Error Code | Message | Description / Action |
| ---------- | -------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| E1116 | "AMOUNT TOO LARGE" | The special discount is greater than the maximum amount configured in the special discount MOP configuration. |
| E1188 | "MOP APPLIED BEFORE" | A special discount has already been applied to the transaction; only one special discount is allowed. |
| E1189 | "NO ELIGIBLE ITEM" | A special discount cannot be applied because there are no items in the transaction set up to receive a special discount. |
| E1190 | "MUST BE FIRST MOP" | The special discount MOP must be entered first. Use \[ERROR CORR] to remove the other MOPs, then apply the special discount MOP. |
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