# Unattended Fueling

## Revision History

<table><thead><tr><th width="145" valign="top">Date</th><th valign="top">Description</th></tr></thead><tbody><tr><td valign="top">05/09/2018</td><td valign="top">Initial Release.</td></tr><tr><td valign="top">10/08/2022</td><td valign="top">Added feature to restrict the volume of fuel to be dispensed in unattended mode</td></tr><tr><td valign="top">05/022024</td><td valign="top">Updated with brand changes</td></tr></tbody></table>

## Using This Feature Reference

This Feature Reference provides detailed information on how to configure and use the Unattended Fueling feature on the Verifone Commander.

This feature document contains the subsections listed below:

* **Overview** - This section contains a brief description, requirements and the supported hardware configurations for the Unattended Fueling feature.
* **Configuring** - This section contains information on how to configure the Unattended Fueling feature.
* **Using** - This section describes using the Unattended Fueling feature.

## Overview

### Feature Description <a href="#feature_description" id="feature_description"></a>

The Unattended Fueling feature allows a site to have the Forecourt run “unattended” while the C-Store is closed. This feature allows a site to enable or disable the feature depending on their needs or allow them to schedule the Unattended Fueling feature.

### Hardware Requirements <a href="#hardware_requirements" id="hardware_requirements"></a>

* Verifone Commander with Verifone C18 Point of Sale

### Software Requirements <a href="#software_requirements" id="software_requirements"></a>

Verifone Commander Release 46 and higher.

{% hint style="info" %}
The feature to restrict the volume of fuel to be dispensed in unattended mode has been added in Verifone Commander Release 53.36 and higher.
{% endhint %}

## Configuring Unattended Fueling

### Unattended Configuration <a href="#unattended_configuration" id="unattended_configuration"></a>

To configure Unattended Fueling in the Verifone Configuration Client go to: **Forecourt > Unattended DCR.**

<figure><img src="/files/7jEiYwD3TPujEv1MPDqV" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}
**Unattended Mode**

Click the drop down menu next to Unattended Mode and select Unattended Configuration Enabled or Scheduled.
{% endstep %}

{% step %}
**Scheduled**

If Scheduled, set start time and number of hours the feature needs to be enabled.
{% endstep %}

{% step %}
**Help Message**

Enter the help message in the Help message 1 and 2 fields.
{% endstep %}

{% step %}
**Ignore eSign Offline**

Select Ignore eSign offline if the electronic price sign is not working, but, still sale can be allowed to occur unattended. This can be used in a scenario where the power is shutdown at night, but, the pumps are left available to purchase fuel.
{% endstep %}

{% step %}
**Disable Cash Acceptor**

Select Disable Cash Acceptor if the site does not want to allow cash while no one is at the site to give them change if an underrun occurs.
{% endstep %}

{% step %}
**Fueling Limit**

In the Fueling Limit field, enter the fueling limit in gallons.
{% endstep %}

{% step %}
**Cash Receipt Message**

In the Cash receipt message fields 1 to 5, configure a customer message on cash underrun receipts such as to explain how to get their refund.     &#x20;
{% endstep %}
{% endstepper %}

{% hint style="info" %}
The Help message and Cash receipt lines have a 20-character limit per line.
{% endhint %}

### When in Unattended Mode <a href="#when_in_unattended_mode" id="when_in_unattended_mode"></a>

<table><thead><tr><th width="194" valign="top">Functionality</th><th valign="top">Behavior</th></tr></thead><tbody><tr><td valign="top">Car Wash (Outside)</td><td valign="top"><ul><li>Will be disabled when DCR is out of paper.</li></ul></td></tr><tr><td valign="top"><p> </p><p>Cash Acceptor</p></td><td valign="top"><ul><li>Will not display message for customer to go inside for change in the case of an underrun. Instead, it will print amount owed on receipt with instructions to obtain amount due.</li><li>Will be disabled when DCR is out of paper.</li></ul></td></tr><tr><td valign="top"><p> </p><p> </p><p>DCR/DCR Idle Screen</p></td><td valign="top"><ul><li>Will not display message to customer to go inside and see an attendant for receipt when DCR is out of paper or to prepay inside</li><li>Will instruct customer they are unable to use a fuel point if disabled.</li><li>Will not allow fuel to be dispensed when DCR is out of paper unless customer acknowledges they do not want a receipt prior to fueling.</li></ul></td></tr><tr><td valign="top">POS</td><td valign="top"><ul><li>Will track Cash Acceptor underruns.</li></ul></td></tr></tbody></table>

### DCR Idle Screen Configuration <a href="#dcr_idle_screen_configuration" id="dcr_idle_screen_configuration"></a>

To configure DCR Idle Screens in Unattended Fueling Mode in the Configuration Client go to: **Forecourt > DCR Idle Screen Configuration.**

<figure><img src="/files/VlS7BNg8jYatqmT5VRd7" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}
**Unattended Idle Screens**

Select Unattended Idle Screens from the Select the Idle Screen Mode drop down menu.
{% endstep %}

{% step %}
**Add**

Click Add.
{% endstep %}

{% step %}
**Idle Screen Name**

Enter a name for the idle screen.
{% endstep %}

{% step %}
**Text Lines**

Enter text for the DCR None-Graphic Idle Screen in Text Lines 1-4.
{% endstep %}

{% step %}
**Graphic Enabled**

Check the box for Graphic Enabled if the DCRs are graphic enabled.

<figure><img src="/files/CfLX0AL2eKWXWhErsthw" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Text Entry**

For the Graphic Enabled idle screen, text can be entered in 2 lines if the corresponding buttons are not configured with soft keys.

{% hint style="info" %}
Configuring a text line in both types of DCRs to indicate to the customer the fuel limit would be a good practice.
{% endhint %}
{% endstep %}

{% step %}
**Save**

Click **\[Save]**.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
When configured, the unattended idle screen removes all of the pay inside options for the DCR soft keys.
{% endhint %}

## Using Unattended Fueling <a href="#using_unattended_fueling" id="using_unattended_fueling"></a>

Sites that are not completely unattended may enable and disable the Unattended Mode through a POS Terminal.

{% stepper %}
{% step %}

### Fuel Manager Menu

Go to: **CSR Func > Fuel Manager Menu**.

<figure><img src="/files/sh7zMsFSE0LLfFiaz1lh" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Unattended Mode

Select Unattended Mode Menu.

<figure><img src="/files/1WuwCl5E4UQNw7oabTmL" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select Option

In the Unattended Mode Menu select one of the three available options:

* Enable Unattended Mode: If Unattended Mode is enabled in Forecourt > Unattended DCR.
* Disable Unattended Mode: To disable unattended mode.
* Follow Unattended Schedule: If Unattended Mode is scheduled in Forecourt

  **> Unattended DCR.**  &#x20;
  {% endstep %}
  {% endstepper %}

<figure><img src="/files/OY8i9HjnDf65W7sZwVU1" alt=""><figcaption></figcaption></figure>


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