Electronic Safe

The Electronic Safe (E-Safe) feature was developed to support the E-Safe and Point of Sales Systems (POS) message exchange during the Electronic Safe Drop and Safe Loan operations.

Revision History

Date	Description
01/15/2016	Converted document format into Framemaker.
01/21/2016	Added Commander Site Controller Chapter.
08/26/2016	Updated Format.
08/10/2017	Added new functionality of Electronic Safe and updated PCI private IP addressing requirements.

Overview

Feature Description

The Electronic Safe (E-Safe) feature was developed to support the E-Safe and Point of Sales Systems (POS) message exchange during the Electronic Safe Drop and Safe Loan operations. This feature includes integrated functionality where actions taken at the POS terminal are automatically registered with E-Safe. An IP Connection to the E-Safe hardware allows safe drop amounts to be retained and totaled to compare with the total amounts in the safe upon shift or day close.

To comply with PCI private IP addressing requirements, the Verifone Enhanced Zone Router disallows communication with public Internet addresses, and no longer openly routes or allows communication from or to IP addresses outside of the defined Verifone Zone.

192.168.31.x is reserved for the Verifone POS zone.

All device IP addresses that communicate with the POS Zone must be RFC1918 compliant, meaning they are any private addresses that fall in the following IP scope:

10.0.0.0 - 10.255.255.255

172.16.0.0 - 172.31.255.255

192.168.0.0 - 192.168.255.255

Establishing communication between a store network device and a Verifone device in the POS Zone using the Verifone Enhanced Zone Router requires the following configurations:

• Assign an RFC1918 compliant address to the store device.
• Configure the store router/firewall to allow the device to communicate to the EZR.
• Use Config Client to define a Device Specific Route to the device.
• Configure a Port Forwarding rule on the EZR for the device. (Requires both the device IP address and port number.)

For detailed setup instructions, refer to the following documents:

• Commander Site Controller Network Configuration Guide
• Enhanced Zone Router Installation Guide

Requirements

Supported Software

• Commander Site Controller base 39 software and higher.
• Tidel Sentinel E-Safe software version 3.90 or higher.

  • The Tidel Sentinel E-Safe software version appears on the first line of the display on the E-Safe in ready mode.

Supported Hardware

• Commander Site Controller with Topaz / Ruby2
• RubyCi with Topaz / Ruby2

E-Safe in a Topaz-Commander Site Controller Environment

Configuring Electronic Safe

To configure the E-Safe feature:

1

Enable the Electronic Safe feature.

2

Configure the E-Safe parameters.

3

Modify existing method of payments (MOPs) to allow Safe Drops.

4

Configure the Sales parameters (optional).

5

Enable the E-Safe Reports.

6

Setup the Safe Loan and Safe Drop keys for the POS terminals.

7

Train user's on the Safe Loan and Safe Drop process.

E-Safe Configuration

1

Go to Electronic Safe

From the Configuration Client, go to: Devices > Electronic Safe.

The E-Safe Configuration window displays.

2

Configure the Site Parameters

Value	Description
Site Parameters
Use E-Safe Only	Select this parameter only if all safes at the site are interfaced with the POS system. If this flag is unchecked (disabled), the system will prompt: "Electronic Safe Drop: Is this an Electronic Safe drop? (Y/ N)." If the flag is checked (enabled), the overlay prompt does not appear because all safes are interfaced.
Do not use the 'Use E-Safe Only' parameter if safe drops will be made to safes not interfaced with the POS System.
Close Period	Sets the period when the Electronic Safe is closed. The default value is 2. Period 1: Close Shift - the safe automatically closes when the shift is closed at the POS. Period 2: Close Daily - the safe is automatically closed when the day close is performed at the POS.
Safe Type	Sets the type of <E- Safe> to configure (Manufacturer's Brand). Sets the E-Safe type that interfaces with the POS System, allowing message exchange during E-Safe Drop and Loan operations.

3

Configure the Safe Mapping ID parameters

Value	Description
Safe ID Mapping
Employee	Sets the Employee Level approved to access E-Safe.
Safe ID	Sets the Electronic Safe number to be configured.
Employee Safe ID	Sets the Login ID for the Employee Level accessing E-Safe.
Employee Safe ID is an optional setting. Refer to site policies and procedures.

4

Configure the Safe Configuration parameters

Value	Description
Safe Configuration
Safe ID	Maps the Safe ID to the device type.
Enable	Enables the Electronic Safe.
The safe will not exchange data with the POS system unless it is enabled. After enabling, the safe appears in the Safe ID screen while performing a Safe Drop or Loan.

Value	Description
Device Type	Sets the Device Type installed at the site. Tidel BCND: Bulk Coin and Note Dispenser Tidel BCD: Bulk Coin Dispenser Tidel BCD-R: Bulk Coin Dispenser and Recycler Tidel SCD: Sentinel Control Device Tidel Tube Vend
Brinks E-Safe is not supported on the Commander Site Controller platform.
Description	Sets the E-Safe Description.
Safe Port	Sets the E-Safe Port number.
Timeout(sec)	Sets communication timeout in seconds.
The communication data provided in the above diagram is for illustration purposes only. Contact the E-Safe vendor to acquire the correct communication data listed below (IP, Subnet, and Gateway).
Safe IP	Sets the E-Safe IP Address.
Safe Subnet	Sets the E-Safe Subnet.
Safe Gateway	Sets the E-Safe Subnet.
Delete	Removes the selected E-Safe configuration.

5

Save and refresh configuration

Select [Save] to accept, or [Cancel] to exit without saving changes.

To apply new settings, go to: Configuration Client > Tools > Refresh Configuration.

Safe Drop MOP Configuration

1

Go to Payment

From the Command Configuration Client, go to: Store Operations > Payment.

2

Select the MOP tab

From the Payment Management Form, select the [MOP] tab.

3

Select a MOP

From the MOP List, select the desired <MOP> to configure for the Safe Drop.

4

Allow Safe Drop

From the Options section, select [Allow Safe Drop].

Value	Description
Options
Force Safe Drop	Enables a safe drop message (if the Limit value is not 0.00).
Allow Safe Drop	Allows a safe drop for this payment type.

5

Configure additional payment types

Repeat the above steps for each individual payment type to allow safe drops.

6

Save and refresh configuration

Select [Save] to accept, or [Cancel] to exit without saving changes.

To apply new settings, go to: Configuration Client > Tools > Refresh Configuration.

Sales Configuration

1

Go to Sales

From Config Client, go to: Store Operations > Sales.

The Sales Configuration form displays.

2

Select the Sales Configuration tab

Select the [Sales Configuration] Tab.

3

Configure Check drawer amount on safe drop

Scroll down and select [Check drawer amount on safe drop] from the Sales Parameters list.

The Sales Parameter listing is in alphabetical order.

Configure the Sales Parameters.

Value	Description
Sales Parameters
Description	Describes the Sales Parameter selected.
Value	This parameter setting is optional. Select the flag to enable the POS System to check the available cash drawer amount at the POS terminal where the safe drop operation was initiated. If the safe drop amount entered is higher than the available drawer amount, an error message displays and prompts to enter the safe drop amount: "E1194: NOT ENOUGH MONEY IN DRAWER"
This flag is not tied to any specific field in the MOP (Method of Payment) File Configuration; it is only connected to the available amount in the cash drawer. Refer to site policies and procedures prior to enabling.

4

Configure Safe Drop Correction Security

Scroll down and select the [Safe Drop Correction Security] parameter from the list.

Configure the Sales Parameters.

Value	Description
Sales
Description	Describes the Sales Parameter selected.
Value	This parameter setting is optional. It sets the security level an employee must have in order to perform a safe drop correction. A value of 0 indicates that a safe drop correction does not require a security check.
Entering a <value> indicates that an employee with a security level of at least this value must perform the safe drop correction. Refer to site policies and procedures prior to enabling.

5

Save and refresh configuration

Select [Save] to accept, or [Cancel] to exit without saving changes.

To apply new settings, go to: Configuration Client > Tools > Refresh Configuration.

E-Safe Report Configuration

1

Go to Report Configuration

From the Configuration Client, go to: Reporting > Report Configuration.

2

Select the Report Configuration tab

Select the [Report Configuration] tab.

3

Set the reporting period

From the Period Configuration section, set the <Period> to be configured.

4

Add E-Safe reports

From the Configure Group List, select [Period1].

Click [Edit] to add reports.

Scroll down and click [E-Safe Content Report] and [E-Safe End of Day Report].

Select [Done].

5

Verify and save

Verify the E-Safe Report are listed under the selected Period.

Click [Save].

6

Configure additional periods

Repeat the above steps to configure E-Safe Reports for all desired periods.

See the actual E-Safe Content and End of Day Report in the Reporting section.

Configure Safe Drop and Safe Loan Keys on POS Terminal

Once an In-House MOP has been created, it must be assigned to a key on a POS touch screen.

1

Go to Touch Screen

From the Config Client, go to: Store Operations > Touch Screen.

2

Select a register

At the Select Register window, select the <Register> to be configured.

Click [Load].

The Load Register option allows for individual registers to be configured at a time. The Default register is never used for configuration.

3

Select a screen

Select the <Screen> to configure.

Click [Load].

The Modify Screen will load for the screen selected.

4

Select the User Panel tab

Click the [User Panel] tab.

The User Panel is used to assign the touch screen menu keys for departments, functions, menus, method of payments and PLUs.

5

Select an available key

From the Preview section, click an available <Key> to configure. The selected menu key highlights in Red.

The Legend identifies the Key Type; Function Keys are Blue.

6

Set the button color

Click on [Select Button Color] and select [Blue].

7

Configure the Safe Drop function

Select [Function] for the Key Type.

From the Function drop down, select [Safe Drop].

8

Save and test

Select [Apply].

Select [Save] to accept, or [Cancel] to exit without saving changes.

Test the Safe Drop Key.

9

Configure the Safe Loan key

Repeat the same process to setup a Safe Loan Key. The primary difference is to select a different key on the touchscreen to configure and select [Safe Loan] as the function type.

Using Electronic Safe

E-Safe Drop

An E-Safe Drop involves moving money from a cash drawer into E-Safe. This can be done in one of two ways:

Insert bills

This is only used with cash MOP.

• The POS prompts the user to enter the amount taken from the cash drawer. This will be tracked by the POS system.
• The cashier inserts the amount directly into the E-Safe.
• The cash is counted by the E-Safe.

Vault drop

This is used with Cash, Check and Food Stamp MOPs.

• The POS prompts the user to enter the amount to place in E-Safe.
• The cashier places the funds in an envelope and drops the envelope into the safe.
• The POS system communicates to E-Safe the drop amount that is being deposited.
• E-Safe does not calculate or verify the drop amount, but simply acts as the keeper of the envelope.

Initiate the Safe Drop

1

Select Safe Drop

Select [SAFE DROP] or [OTHER FUNC].

If it is not configured for Use E-Safe Only, the system prompts "Is this an Electronic Safe drop? (Y/N)."

2

Confirm the E-Safe drop

Select [YES] to continue with the E-Safe drop.

If [NO] is selected with this overlay, the system proceeds with a non-electronic safe drop. Non-electronic safe drops are mandated by store policies and procedures.

3

Select an E-Safe

If more than one E-Safe has been configured, the system will display an E-Safe menu.

Select or Key in the E-Safe <Description>.

The Description is defined in the E-Safe configuration.

4

Enter the Safe Drop amount

When the cash drawer opens, the cash is taken out to drop into E-Safe.

Enter the Safe Drop <Amount>.

Click [OK].

5

Select the MOP key

Select the [MOP] key.

The Safe Drop menu will display all MOPs files configured with the Allow Safe Drop option but E-Safe supports only CASH, CHECK and FOODSTAMP.

If a MOP is selected other than cash, check or food stamp, the cashier receives the message MOP not supported by E-Safe.

See MOP Configuration for E-Safe section.

6

Select the drop type

Select either [Insert Bills] or [Vault Drop] from the Electronic Safe Drop Menu based on the type of drop.

Insert Bills

The Insert Bills option is used to deposit cash into E-Safe. This option only allows cash as the method of payment.

1

Select Insert Bills

Select [Insert Bills] from the Electron Safe Drop Menu.

2

Enter the reference number

Enter the <Reference #>.

The Enter Reference # is optional when performing a safe drop transaction and is determined by store policy and procedure. The reference number will be printed on receipt as Ref#.

Click [OK].

3

Proceed to the E-Safe

A message displays on the POS terminal indicating "Proceed to E-Safe to Insert Bills through Bill Acceptor."

Select [OK].

A message displays "Please wait" while the user inserts bills through the bill acceptor directly into the E-Safe.

4

Select Insert Bills at the E-Safe

To deposit bills into the E-Safe's bill acceptor, select [Insert Bills] from the E-Safe Menu.

5

Log in

Login (optional) with the <Employee Safe ID> assigned in the Safe Configuration parameters.

Establishing an Employee Safe ID is optional. Follow site setup policies.

6

Insert bills

Proceed to E-Safe and insert the bills into E-Safe's bill acceptor.

Continue the bill insertion with the policies and procedures dictated by the site.

After successfully inserting the bills, the POS terminal prints a Safe Drop ticket.

Insert Bills Ticket Details

• TITLE: SAFE DROP
• CASH: Total cash amount inserted.
• SAFEID: Numeric Identification of the E-Safe the safe drop was deposited.
• NAME: Name of the E-Safe the safe drop was deposited.
• MESSAGE: Confirmation that the safe drop (bill insertion) transaction was successful or unsuccessful.

Vault Drop

The Vault Drop option is used to deposit various payment types (CASH, CHECKS, FOOD STAMPS) into E-Safe.

1

Select Vault Drop

Select [Vault Drop] form the Electronic -Safe Drop Menu.

2

Select a payment type

Select the <MOP> for the payment type (cash, check, food stamp).

3

Enter the envelope number

Enter the <Envelope Number>.

The Envelope number is an optional alphanumeric field with a limit of four characters. Refer to store policies and procedures.

The envelope number is entered during vault drop as the reference number. It will Store and print on the Safe Drop receipt.

4

Confirm the vault drop

Select [OK] or [CANCEL].

A message displays indicating "Proceed to E-Safe to complete the Vault Drop."

5

Log in to the E-Safe

Proceed to E-Safe and login (optional setup).

6

Select Vault Drop

Select [Vault Drop] from the E-Safe Menu.

7

Select payment type

Select the payment type to deposit.

8

Enter the drop amount

Enter the drop <Amount>.

9

Deposit the envelope

Deposit the envelope into E-Safe.

After a successful vault drop, the POS terminal prints the vault drop ticket.

Vault Drop Ticket Details

• TITLE: SAFE DROP
• CASH: Total Cash, Check and Food Stamp amount deposited.
• REF#: The numeric number given for this transaction reference.
• SAFEID: Numeric Identification of the E-Safe the safe drop was deposited.
• NAME: Name of the E-Safe the safe drop was deposited.
• MESSAGE: Confirmation that the Vault Drop was successful or unsuccessful.

Safe Loan

Safe Loans log the transfer of cash from E-Safe to the cash drawer.

Initiate Safe Loan

1

Select Safe Loan

Select the [SAFE LOAN] or [OTHER FUNC] option from the menu.

If the POS System is not configured for Use E-Safe Only, the system will prompt Is this an Electronic Safe Loan? (Y/N).

2

Confirm the Electronic Safe Loan

Select [YES] for an Electronic Safe Loan.

If [NO] is selected with this overlay, the system proceeds with a non-electronic safe loan. Non-electronic safe loans are mandated by store policies and procedures.

3

Select an E-Safe

If more than one E-Safe has been configured, the system will display an E-Safe menu.

Select or Key in the E-Safe <Description>.

4

Select a safe loan option

The POS displays the available safe loan options depending on the Device Type selected.

Vend Tube

The Vend Tube option is used to draw money for the cash drawer. E-Safe dispenses tubes (coins and paper currency) that contain the requested amount of money.

1

Select Vend Tube

Select [Vend Tube] from the E-Safe Loan Menu.

A message displays indicating "Proceed to E-safe to complete the Vend Tube".

Select [OK].

2

Wait for the operation

A message displays indicating "Please wait" while the user completes the Vend Tube operation.

3

Retrieve the vend tube

To retrieve the vend tube, select [Vend Tube] from the E-Safe Menu.

4

Log in

Login (optional) with the <Employee Safe ID> assigned in the Safe Configuration parameters.

5

Select a denomination

Select the denomination (coin or bill) to dispense.

6

Collect the vend tube

The vend tube dispenses at the E-Safe.

7

Deposit the amount

The vend tube amount is deposited in the cash drawer and closed.

The POS terminal prints a receipt indicating the Safe Loan completed successfully.

Vend Tube Ticket Details

• TITLE: SAFE LOAN
• CASH: Total cash amount retrieved from E-Safe.
• SAFEID: Numeric Identification of the E-Safe the cash was received.
• NAME: Name of the E-Safe the cash was received.
• MESSAGE: Confirmation that the safe loan was successful or unsuccessful.

Dispense Coins

The Dispense Coins option is used to dispense coins.

1

Select Dispense Coins

Select the [Dispense Coins] from the E-Safe Loan Menu.

2

Select a coin denomination

Select the <Coin Denomination>.

3

Enter the coin count

A message displays indicating "Enter Count".

Enter the <Coin Count> and click [OK].

A message displays indicating "Do you want to enter another Denomination?"

4

Add denominations or complete the operation

Select [Yes] to enter additional coins or [NO] to complete operations.

A message displays indicating "Please wait" while the user completes dispensing coins.

5

Collect the coin roll

The coin roll dispenses at E-Safe.

6

Deposit coins in the cash drawer

When the cash drawer opens, deposit coins dispensed from E-Safe into the cash drawer.

The POS prints the dispense coins completed successfully receipt.

Dispense Coins Ticket Details

• TITLE: SAFE LOAN
• CASH: Total cash amount retrieved from E-Safe.
• SAFEID: Numeric Identification of the E-Safe the cash was received.
• NAME: Name of the E-Safe the cash was received.
• MESSAGE: Confirmation that the safe loan was successful or unsuccessful.

Dispense Cash

Use the Dispense Cash option to dispense paper currency.

1

Select Dispense Cash

Select the [Dispense Cash] from the E-Safe Loan Menu.

2

Select a bill denomination

Select the <Bill Denomination>.

3

Enter the note count

A message displays indicating "Enter Count".

Enter the note <Count>.

Select [OK] or [Clear] to re-enter the currency count.

4

Add denominations or complete dispensing

A message displays indicating "Do you want to enter another denomination?"

Select [Yes] to add an additional note or [NO] to complete dispensing.

A message displays indicating "Please wait" while the user completes the Dispense Notes operation at the E-Safe.

5

Collect the currency

E-Safe dispenses the currency.

6

Deposit the amount

When the cash drawer opens, deposit the amount taken from the E-Safe into the cash drawer and close.

The POS prints the dispense cash completed successfully receipt.

Dispense Cash Ticket Details

• TITLE: SAFE LOAN
• CASH: Total cash amount retrieved from E-Safe.
• SAFEID: Numeric Identification of the E-Safe the cash was received.
• NAME: Name of the E-Safe the cash was received.
• MESSAGE: Confirmation that the safe loan was successful or unsuccessful.

Dispense Combo

The Dispense Combo feature allows coins and bills to be dispensed at the same time.

1

Select Dispense Combo

Select [Dispense Combo] from the E-Safe Loan Menu.

2

Select a coin denomination

Select the <Coin Denomination>.

3

Enter the coin count

A message displays indCcating "Enter Count".

Enter the <Coin Count>.

Select [OK] to continue or [Clear] to erase the count.

4

Add bills

A message displays indicating "Do you want to enter another denomination?"

Select [Yes] to add bills to the safe loan amount.

Select the <Bill Denomination>.

5

Enter the bill count

A message displays indicating "Enter Count".

Enter the <Bill Count>.

Select [OK] to continue or [Clear] to erase the count.

6

Complete dispensing

A message displays indicating "Do you want to enter another Denomination?"

Select [NO] to complete dispensing.

7

Transfer the coins and bills

A message displays indicating "Please wait" while the user completes the Dispense Combo operation at the E-Safe.

The coins and bills are taken from the E-Safe and placed into the cash drawer.

The POS prints the dispense combo completed successfully receipt.

Dispense Combo Ticket Details

• TITLE: SAFE LOAN
• CASH: Total cash amount retrieved from E-Safe.
• SAFEID: Numeric Identification of the E-Safe the cash was received.
• NAME: Name of the E-Safe the cash was received.
• MESSAGE: Confirmation that the safe loan was successful or unsuccessful.

Reporting

POS Flash Reports

E-Safe End of Day Report

The End of Day Report logs all E-Safe and POS Drop and Loan amounts for the reporting period. When a day close is initiated by the POS System, it communicates with E-Safe to retrieve E-Safe transaction details. The POS System reconciles E-Safe's financial data with the POS System's financial data and records any discrepancies.

The E-Safe Day Report can be generated at the POS terminal by running the Flash Report.

1

Select the Reporting Menu

Select the [Reporting Menu].

2

Select Flash Report

Select [Flash Report].

3

Run the E-Safe End of Day Report

From the Flash Reports Menu, press the [E-Safe End of Day Report].

The E-Safe End of Day Report prints.

Report Details

• TITLE: E-SAFE DAY REPORT
• E-SAFE ID [#] TOTALS: Breakdown of the identified E-Safe's transaction details.
• E-SAFE DEVICE DAY: E-Safe Manufacturers defined business day.
• E-SAFE SHIFT RANGE: E-Safe Manufacturers defined shift range.
• E-SAFE DROPS: Electronic transfer of money from the cash drawer to E-Safe.

  • Envelope Drops: Deposits made to E-Safe from envelope drops.

    • CASH: Note type (bills/currency).
    • CHECK: Note type that is drawn against deposited funds.
    • FOODSTAMP: Paper coupons.
  • Total Envelope Drops: Sum total of all note types in the envelope drop.
  • Bill Acceptor Drops: Medium used to deposit bills (cash) into E-Safe.
  • TOTAL E-SAFE DROPS: Sum total of the envelope and Bill Acceptor drops.
• E-SAFE LOANS: Electronic transfer of money from E-Safe to the cash drawer.

  • Total Coins Dispensed: Total coin amount dispensed from E-Safe to the drawer.
  • Total Cash Dispensed: Total bill amount dispensed from E-Safe to the drawer.
  • TOTAL E-SAFE LOANS: Sum total of funds dispensed from E-Safe to the cash drawer.
• POS SAFE DROPS: Electronic transfer of money from the cash drawer to E-Safe.

  • CASH: Type of note (currency).
  • CHECK: Type of note drawn against deposited funds.
  • TOTAL POS DROPS: Sum total of all cash drawer funds deposited to E-Safe.
• POS SAFE LOANS: Recorded transfer of money from E-Safe to the cash drawer.

  • CASH: Types of notes (currency) retrieved from E-Safe.
  • TOTAL POS LOANS: Sum total of funds transferred from E-Safe to the cash drawer.
• E-SAFE / POS RECONCILIATION: The POS System reconciles the E-Safe financial data with the POS Systems financial data documenting the discrepancies.

  • E-SAFE: Total amount of E-Safe Drops reported.
  • POS: Total amount POS Safe Drops reported.
  • DIFF: The E-Safe and POS drop amount discordancies.
  • E-SAFE: Total amount of E-Safe Loans reported.
  • POS: Total amount POS Safe Loans reported.
  • DIFF: The E-Safe and POS loan amount discordancies.

E-Safe Content Report

See POS Flash Report procedure under E-Safe End of Day Report to run an E-Safe Content Report.

The Content Report displays the total amount of funds existing in the E-Safe vault, courier trays and bill acceptors. The report is generated at the E-Safe.

The POS System communicates with E-Safe to retrieve the safe's financial data and prints the data and totals from E-Safe's Content Report on the POS End of Day report.

Report Details

• TITLE: CONTENT REPORT

  • Number of Bill Acceptors: The quantity of bill acceptors servicing that E-Safe.
  • Total Amount in Bill Acceptors: Sum total of all bills collected for the reporting period with the bill acceptors.
  • Vault Drop Total: Sum total of funds collected during vault drop operations.
  • Vault ReserveChangeFund Total: The change reserve kept in the vault.
  • Vault Courier Tray Total: Vault container for the courier.
  • Number of Hoppers: Number of containers inside E-Safe that dispense its contents (coins or bills) at the bottom.
  • Total Amount In Hoppers: Sum total of all hoppers.

    • Denomination: A specific note value inserted.
    • NoteCount: The quantity of the a specific note value that was inserted.
    • Amount: Sum total of that specific denomination.
    • Total: Sum total of all denominations reported.
    • Denomination: A specific note value inserted.
    • NoteCount: The quantity of the a specific note value that was inserted.
    • Amount: Sum total of that specific denomination.
    • Total: Sum total of all denominations reported.
  • Vault Drop: The note type content of drops.

    • Cash: paper currency.
    • Check: Note drawn against deposited funds.
    • Other: Paper coupons or other vault drop items.
    • Cash: Coins and paper currency.
    • Check: Note drawn against deposited funds.
    • Other: Paper coupons or other vault drop items.
    • Cash: Coins and paper currency.
    • Check: Note drawn against deposited funds.
    • Other: Paper coupons or other vault drop items.
  • Hopper#: Identifies the Hopper with the coin distribution.
  • CoinValue: Denomination of the coins being held in the hopper identified.
  • Count: Quantity of the coins being held in the hopper identified.
  • Total Amt: Sum total of the coins being held in the identified hopper.

Troubleshooting

Error Codes

Error Code	Message	Description/Action
E1134	DROP (method of payment)	The cash drawer contains more than the maximum allowed for the method of payment indicated. Make a large enough safe drop to reduce the amount in the drawer to below the maximum allowed.
E1135	DROP MONEY FIRST	The amount of money in the drawer exceeds the limit set in the MOP File function. Perform a Safe Drop.
E1181	SAFE DROP NOT ALLOWED FOR MOP	The MOP used disables Safe Drop in the MOP File.
E1194	NOT ENOUGH MONEY IN DRAWER	The POS does not have sufficient funds in the cash drawer for the MOP entered for a safe drop amount.
E1195	NOT ALLOWED FOR AMT 0.00	$0.00 is not allowed for a safe drop amount. Specify an amount more than $0.00.
E1294	NO MOP CONFIGURED FOR SAFE DROP	Attempted to perform safe drop using [OTHER MOP] key, but there are no MOPs configured to allow safe drop.
E1298	INVALID SAFE DROP TICKET NUMBER	Entered an invalid number when prompted for the original safe drop ticket number.
E1300	SAFE DROP ALREADY CORRECTED	Attempted a safe drop correction on a safe drop that has already been corrected. Only one correction is allowed.

Error Messages

Error Message	Reason	Description/Action
Cannot Proceed Now.	E -Safe is initiating and not in Ready mode. During a Safe Loan, E-safe does not have a sufficient balance to dispense. Hopper is not empty.	Wait several seconds and try again. Enter a lesser amount. Remove Coins from the Hopper.
Device Busy.	The E-Safe is processing the Safe Drop or Safe Loan request from another POS terminal. Device Busy can appear when the "Use E-Safe Only" Flag is unchecked in POS configuration.	Wait some time and try again. See "Configuring Electronic Safe" section in this feature reference.
Device Unavailable.	The communication between POS and E-Safe fails.	Check the Ethernet cables.
Enter a Valid Amount.	When the cashier enters an invalid amount or selects [OK]. The cashier presses [ENTER] without entering anything.	Enter a valid amount.
Error Communicating with E-Safe.	There is a XML mismatch between E-Safe and the POS System due to an upgrade.	Call the Help Desk.
E-Safe Not Configured.	The E-Safe configuration is not correct. The site controller was not rebooted after the E-Safe configuration.	Configure E-Safe on both the E-Safe and POS System. Reboot the site controller after a configuration change.
Hopper not Empty. Remove Coins from Hopper First.	Hopper is not empty during an E-Safe loan > Dispense Coins operation.	Remove the Coins from Hopper.
Insert Bills Operation Timed Out.	Too much time was taken to perform the Insert Bills operation. The Insert Bills operation was not performed after initiation.	Perform the Insert Bills operation without delay.
Invalid Input.	The E-Safe Id entered on the Safe ID screen is invalid.	Enter the correct Safe ID.
MOP Not Supported by E-Safe.	A MOP was selected other than [CASH] for the Insert Bills operation.	For Insert Bill operations, use only the [CASH] MOP
Unable to Complete Vend Tube Oprn at E-Safe.	E-Safe cannot complete the vend tube operation due to a hardware malfunction.	Call the Help Desk.
Unable to Complete Dispense Combo Oprn at E-Safe.	E-Safe cannot complete the dispense combo operation due to hardware malfunction.	Call the Help Desk.
Unable to Complete Dispense Coins Oprn at E-Safe.	E-Safe cannot complete the dispense coins operation due to hardware malfunction.	Call the Help Desk.
Unable to Complete Dispense Notes Oprn at E-Safe.	E-Safe cannot complete the dispense notes operation due to hardware malfunction.	Call the Help Desk.
Unknown User.	The Employee Safe ID is not configured on E-Safe.	Correct the E-Safe user mapping on the POS System. See "Configuring Electronic Safe" section in this feature reference.
Vault Drop Operation Timed Out.	Too much time was taken to perform the Vault Drop operation. The Vault Drop operation was not performed after initiation.	Perform the Vault Drop operation without delay.

Appendix - Partner Links

Tidel

2025 W. Belt Line Rd. #114, Carrolton, TX 75006 [phone] or [phone] Email: [e-mail]

The Brinks Company

Websites: www.brinks.com / www.brinkscompusafe.com 1801 Bayberry Court, Richmond, VA 23226-8100 [phone] or [phone] Email: [e-mail]