> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/feature-references/features-and-products-references/incomm/using-incomm.md).
# Using InComm
## Using InComm
### Card Activation
When a customer purchases a card, the cashier must activate it in order for the customer to use it.
* The activation request changes the status of the card to Active.
* The transaction amount is always required for card activation even if the card is pre-denominated.
* InComm sends a message confirming activation success.
* This transaction is supported for all card-based products. There are two ways to activate cards:
* One Step POS Card Activation with or without Pre-validate parameter enabled.
* Two Step POS Card Activation with or without Pre-validate parameter enabled.
#### One Step POS Card Activation
To do One step POS card activation, a cashier at an indoor POS adds a card activation to the merchandise (using the UPC on the card), and the customer pays the required amount. Activate the card as follows:
{% stepper %}
{% step %}
**Initiate Transaction**
Initiate a transaction at the POS.
{% endstep %}
{% step %}
**Scan Barcode**
Scan the card’s bar code.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation before totaling and tendering the sale.
{% endhint %}
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]**, then select **\[CASH]** or **\[CREDIT]**.
{% hint style="info" %}
*If the card is activated, an approved message is displayed on the POP device. If the card activation fails, a failure message displays.*
{% endhint %}
{% hint style="info" %}
If a card activation failed but the payment was successful, merchant has to refund the purchase amount manually. The receipt prints with “EPS Prepaid Processing Failed, Refund Required”. The refund can be done by ringing up a general purpose department which does not have the associated activation product code.
{% endhint %}
{% endstep %}
{% endstepper %}
A receipt prints displaying:
* masked account number
* authorization number
* balance amount
#### Two Step POS Card Activation
To do Two step POS card activation, a cashier adds card activation to the merchandise (using the UPC on the card), and the customer pays the required amount. Perform activation as follows:
{% stepper %}
{% step %}
**Scan Barcode**
Scan the bar code on the card or enter the **\[PLU]**.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation before swiping the card.
{% endhint %}
{% endstep %}
{% step %}
**Swipe**
When prompted, swipe the card at the POS.
{% endstep %}
{% step %}
**Total**
Press **\[TOTAL]** > select **\[CASH]** or **\[CREDIT]**.
{% hint style="info" %}
• If the card is activated, an approved message is displayed on the POP device.
\
• If the card activation fails, a message displays and a refund is required.
{% endhint %}
{% endstep %}
{% endstepper %}
A receipt prints displaying:
* masked account number
* authorization number
* balance amount
* balance amount
**Example Receipts**
### Prepaid Network Messages
When Prepaid Network Messages are enabled in EPS Configuration, up to three types of messages will be displayed to the cashier during the prepaid card activation/recharge process.
The three message prompts are:
* Guideline
* Purchase
* Cancel
#### Guideline Message Prompt
When enabled, the Guideline Prompt will display when the first prepaid card activation item is added to the ticket.
This message will instruct the cashier to follow guidelines to avoid fraud.
You can change the default message in Config Client under **Payment Controller > EPS Prepaid Configuration > Prepaid Network Messages**.
#### Purchase Message Prompt
When enabled, the Purchase Message Prompt will display when the first PIN Activation item is added to the ticket.
This prompt will display after the Guideline Message Prompt (if enabled) and will instruct the cashier not to disclose PINs for prepaid cards if the customer is not physically present at the site.
On the prompt window there will be YES and NO buttons.
If the cashier responds YES, then the PIN Activation item sale can proceed.
If the cashier responds NO, then the PIN Activation item will be removed from the ticket with an error message.
You can change this default message in Config Client under **Payment Controller > EPS Prepaid Configuration > Prepaid Network Messages**.
#### Cancel Message Prompt
When enabled, the Cancel Message Prompt will display after the cashier responds NO to the Purchase Prompt. This prompt is to inform the cashier that this item has been removed as it cannot be sold.
You can change this default message in Configuration Client under **Payment Controller > EPS Prepaid Configuration > Prepaid Network Messages**.
### Real Time Recharge (RTR)
The Real Time Recharge transaction request is used to allow a customer to replenish their account using their telephone number or alphanumeric account number at the POP PIN pad.
* supported for wireless products
* initiated at an indoor POS when RTR is added to the merchandise and the payment is tendered
#### RTR Steps
{% stepper %}
{% step %}
**PLU**
From the POS, scan or enter the item **\[PLU]**.
{% endstep %}
{% step %}
**Ask Customer**
Ask customer to enter their \ or on the POP PIN pad.
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]** > select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
An approved message displays on the POP PIN pad. A receipt prints displaying:
* telephone or account number
* authorization number
* balance amount
* terms and conditions
**Wireless Recharge**
The Wireless Recharge transaction request is used to allow a customer to replenish a wireless account using a recharge card. This process begins at an indoor POS when Wireless Recharge is added to a department and the customer pays the required amount.
#### Wireless Recharge Steps
{% stepper %}
{% step %}
**POS**
From the POS, enter the **\**.
{% endstep %}
{% step %}
**Other Departments**
Press **\[Other Departments]** > select the **\[Wireless Real Time Recharge]** from the list.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation before swiping the card.
{% endhint %}
{% endstep %}
{% step %}
**Swipe**
Ask customer to swipe their card on the POP PIN pad, then press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
The POP PIN pad will display an approved message, and the POP will print a receipt with the authorization number.
### Swipe Reload
The Swipe Reload transaction request adds monetary value to General Purpose Reloadable cards. This request is initiated at an indoor POS when Swipe Reload is added to the merchandise and the payment is tendered.
#### Swipe Reload Steps
{% stepper %}
{% step %}
**PLU**
From the POS, scan or enter the item **\[PLU]**.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation before swiping the card.
{% endhint %}
{% endstep %}
{% step %}
**Swipe**
Ask customer to swipe their card on the POP PIN pad.
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
An approved message displays on the POP PIN pad. A receipt prints displaying:
* masked account number
* authorization number
* balance amount
### FastPIN Sale
The FastPIN Sale transaction request prompts the InComm system to return a message containing a PIN. The system initiates the request at an indoor POS when the cashier adds a Fast PIN Sale to the merchandise and the customer pays the appropriate amount.
#### FastPIN Sale Steps
{% stepper %}
{% step %}
**PLU**
From the POS, scan or enter the item **\[PLU]**.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation before swiping the card.
{% endhint %}
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
An approved message displays on the POP PIN pad. A receipt prints displaying:
* PIN
* terms and conditions
### Enable Device / Handset Unlock
The Enable Device/Handset Unlock transaction request is used to activate or unlock a locked handset. This allows the handset to be used and the value or call time added. A message is sent to the POS to confirm the transaction.
The Enable Device / Handset Unlock transaction can be completed in two ways:
* One Step Handset Lock
* Two Step Handset Lock
#### One Step Handset Unlock
The indoor POS initiates the One Step Handset Unlock transaction request when the cashier adds a Handset Unlock sale to the merchandise and the customer pays the appropriate amount.
{% stepper %}
{% step %}
**PLU**
From the POS, scan the barcode or enter the handset **\[PLU]**.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation.
{% endhint %}
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an Approved message. The POS prints a receipt with the serial number of the device.
#### Two Step Handset Unlock
An indoor POS initiates a Two Step Handset Unlock when a cashier adds a Handset Unlock to the merchandise, and the customer pays the required amount.
{% stepper %}
{% step %}
**PLU**
From the POS, scan the bar code or enter the handset **\[PLU]**.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation.
{% endhint %}
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% step %}
**Handset**
Scan the handset serial number bar code.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an Approved message, and the terminal prints a receipt with the serial number of the device.
### Recharge
The Recharge transaction request adds value to an account with a ***“redeemed”*** or ***“active”*** status. This transaction type is applicable to InComm managed Closed Loop cards. The Recharge transaction is initiated at an indoor POS when a Recharge is added to the merchandise and payment is tendered.
#### Recharge Steps
{% stepper %}
{% step %}
**Amount**
From the POS, enter the **\**.
{% endstep %}
{% step %}
**Other Departments**
Press **\[Other Departments]**.
{% endstep %}
{% step %}
**Proprietary Prepaid**
Select **\[Proprietary Prepaid Card Reload]** from the list.
{% hint style="info" %}
If Pre-validate parameter is enabled, the POS sends a pre-authorization request for activation before swiping the card.
{% endhint %}
{% endstep %}
{% step %}
**Swipe**
Ask customer to swipe card on the POP PIN pad.
{% endstep %}
{% step %}
**TOTAL**
Press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
An approved message displays on the POP PIN pad. A receipt prints displaying:
* masked account number
* authorization number
* recharge amount.
### Card Deactivation
The Card Deactivation transaction request allows a card to be deactivated for a refund or return. When a customer returns a Card purchased earlier, the indoor POS initiates a Card Deactivation transaction request.
#### Card Deactivation Steps
{% stepper %}
{% step %}
**Refund**
From the POS, press **\[REFUND]**.
{% endstep %}
{% step %}
**PLU**
Scan or enter the item **\[PLU]**.
{% endstep %}
{% step %}
**Cash or Credit**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% step %}
**Swipe**
Ask the customer to swipe the card on the POP PIN pad to deactivate the card.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an approved deactivation message, and the POS prints a receipt with the deactivation approval.
### FastPIN Return
The FastPIN Return transaction request allows a return for a previously authorized PIN request. An indoor POS initiates this request when a customer returns a Fast PIN sale is.
#### FastPIN Return Steps
{% stepper %}
{% step %}
**POS**
From the POS, press **\[REFUND]**.
{% endstep %}
{% step %}
**Item**
Enter the item **\[PLU]**.
{% endstep %}
{% step %}
**CASH or CREDIT**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% step %}
**Enter PIN**
Enter the **\[PIN]** and \ of the FastPIN Sale.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an approved return message, and the POS prints a receipt with the return approval.
### Disable Device / Handset Lock
The Disable Device / Handset Lock transaction request is used to lock a handset or device when returned for a refund.
There are two ways a Disable Device/Handset Lock transaction can be completed:
* One Step Handset Lock
* Two Step Handset Lock
#### One Step Handset Lock
An indoor POS initiates a One Step Handset Lock transaction request when a customer returns a previously-purchased Handset Unlock transaction.
{% stepper %}
{% step %}
**POS**
From the POS, press **\[REFUND]**.
{% endstep %}
{% step %}
**Item**
Enter the item **\[PLU]**.
{% endstep %}
{% step %}
**CASH or CREDIT**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an Approved message, and the terminal prints a receipt with the serial number of the device.
#### Two Step Handset Lock
An indoor POS initiates a Two Step Handset Lock transaction request when a customer returns a previously-purchased Handset Unlock transaction.
{% stepper %}
{% step %}
**POS**
From the POS, press **\[REFUND]**.
{% endstep %}
{% step %}
**Item**
Enter the item **\[PLU]**.
{% endstep %}
{% step %}
**CASH or CREDIT**
Select **\[CASH]** or **\[CREDIT]**.
{% endstep %}
{% step %}
**Scan Handset**
Scan the handset serial number barcode.
{% endstep %}
{% endstepper %}
An approved message displays on the POP PIN pad. A receipt prints with the serial number of the device.
### Card Redemption
The Card Redemption transaction request is used to perform retail purchases using the available balance on the card, when the total purchase amount is known. The requested redemption amount will be deducted from the existing balance of the card.
An InComm host configuration option is available which can facilitate split-tender redemption transactions. When enabled, if the requested redemption amount is greater than the available card balance, the account balance is reduced to zero and the terminal displays the used balance.
The POS calculates the remaining transaction balance and prompts for another method of payment to complete the sale. This transaction is available for InComm managed Closed Loop cards.
An indoor POS initiates a Card Redemption transaction when a customer makes a merchandise purchase and wants to use the InComm Closed Loop card for payment.
#### Card Redemption Steps
{% stepper %}
{% step %}
**Scan Card**
Scan the card’s barcode and enter the **\[PLU]**.
{% endstep %}
{% step %}
**Total and Credit**
Press **\[TOTAL]** and select **\[CREDIT]**.
{% endstep %}
{% step %}
**Swipe**
Ask customer to swipe card on the POP PIN pad.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an Approved message, and the terminal prints a receipt displaying:
* masked account number
* authorization number
* card balance
#### Card Redemption Lock
The Card Redemption Lock transaction request is used to perform retail purchases using a card when the final purchase amount is not known and the purchase authorization is requested.
When the purchase involves fuel control:
* the transaction is submitted to InComm
* the card is blocked from further use until the terminal receives a Redemption Authorization with an unlock message
* a message is sent indicating the available balance on the card
* the fuel dispenser limit is set to the balance amount
Once the fuel is dispensed and sale is complete, a Card Redemption Authorization with Unlock message is submitted to complete the transaction. This transaction is available for InComm managed Closed Loop cards.
### Indoor Pre-Pay Sale
Indoor Pre-Pay Sale is a fuel prepay transaction request is initiated at the indoor POS and tendered using an InComm closed loop card.
#### Indoor Pre-pay Sale Steps
{% stepper %}
{% step %}
**Pump Number**
Enter the **\**.
{% endstep %}
{% step %}
**PREPAY**
Press **\[PREPAY]**.
{% endstep %}
{% step %}
**Amount**
Enter the **\**.
{% endstep %}
{% step %}
**TOTAL and Credit**
Press **\[TOTAL]** and select **\[CREDIT]**.
{% endstep %}
{% step %}
**Swipe**
Ask customer to swipe card on the POP PIN pad.
{% endstep %}
{% endstepper %}
The POP PIN pad displays an Approved message, and the terminal prints a receipt displaying:
* masked account number
* authorization number
### Outdoor Pre-Pay Sale
When a customer swipes an InComm closed loop card at the DCR to purchase fuel, it initiates an Outdoor Pre-Pay Sale transaction request.
#### Outdoor Pre-pay Sale Steps
Swipe the card at the DCR. If approved, the DCR prints a receipt displaying:
* masked account number
* authorization number
### Card Redemption Unlock
The Card Redemption Unlock transaction request is sent to InComm to complete a locked Card Redemption. The unlock request must include the actual sale/transaction amount to be deducted from the card.
InComm will deduct the redemption amount from the card balance and unlock the card. The response message will indicate the actual transaction amount and remaining balance.
In the case of an overfill condition at a fuel pump, the response value may be less than the sale amount. This transaction is available for InComm managed Closed Loop cards.
### Indoor Completion
The Indoor Completion transaction request is initiated after a successful Card Redemption Lock message is received and customer fuels and hangs up the nozzle.
#### Indoor Completion Steps
The cashier claims the fuel sale at the POS. The POP PIN pad displays an Approved message displays on the POP PIN pad.
A receipt prints displaying:
* masked account number
* authorization number
### Outdoor Completion
The Outdoor Completion transaction request is initiated after a successful Card Redemption Lock message is received.
#### Outdoor Completion Steps
The customer completes fueling. The DCR prints a receipt displaying:
* masked account number
* authorization number
### Store Credit
Store Credit is a two part transaction.
#### First Transaction
The transaction request is initiated when a customer comes to the store to return a previous purchase.
{% stepper %}
{% step %}
**Refund**
Press **\[REFUND]**.
{% endstep %}
{% step %}
**PLU**
Scan or enter the item **\[PLU]**.
{% endstep %}
{% step %}
**Cash**
Select **\[CASH]**.
{% endstep %}
{% endstepper %}
#### Second Transaction
Once the refund is complete, the cashier initiates a new transaction to activate an InComm Closed Loop card with the amount to be returned. The activated card is then given to the customer.
{% stepper %}
{% step %}
**Scan**
Scan the card’s bar code at the POS.
{% endstep %}
{% step %}
**Total**
Press **\[TOTAL]**.
{% endstep %}
{% step %}
**Cash**
Select **\[CASH]**.
{% endstep %}
{% endstepper %}
If the card is activated, the POP device displays an Approved message, and the terminal prints a receipt displaying:
* masked account number
* authorization number
* balance amount
### Balance Inquiry
InComm will only return a card balance if the card is active and has a card table match. The inquiry is only available for InComm managed Closed Loop cards.
#### Balance Inquiry Steps
{% stepper %}
{% step %}
**Network Manager**
From the POS, go to the Network Manager Menu.
{% endstep %}
{% step %}
**Balance Inquiry**
Select the **\[Card Balance Inquiry]** option.
{% endstep %}
{% endstepper %}
A message displays, reading ***“Ask customer to swipe card. Follow PIN pad instructions”***.
Ask the customer to swipe the card on the POP PIN pad. The POP PIN pad displays the approval and the balance amount.
A receipt prints.
---
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