M425A - Payment Terminal
The Verifone M425A is a new Multi-Lane, media-capable and consumer-facing PIN pad.
Device Overview
The Verifone M425A is a new Multi-Lane, media-capable and consumer-facing device. M425A device's enriching features allow electronic payment transactions to be processed in multi-lane scenarios with combined card payment with a variety of Verifone cloud-based services including Advanced Payment Methods, e-comm capabilities such as Buy Online Pick-Up in Store, and the ability to dynamically configure multi-media driven promotional content at the counter.
This payment processing device can scan barcodes, QR codes, and products with the help of an integrated camera. In combination with Verifone Connect digital services, it offers the ability to run Android applications, like loyalty and inventory. It also enables clients to remotely monitor and update their devices using Verifone's estate management solution.
The best-in-class M425A device will be able to communicate to the ECR via serial over USB and IP over USB simultaneously and support multiple SAM cards for transaction processing. Verbal Message Supporter is a new significant feature where the user will be able to speak into the terminal microphone to state their issue or raise a question that will be received by the Verifone Support Administrator. It also supports video playback from a serial digital memory interface to play training videos for staff and promotional content to customers at or near the checkout counter or in the lane. It transforms the customer's journey into a simple walk-through by providing different connection options like an external power supply, USB, and Ethernet.
M425A Device
This document explains what is changing, what the new terminals can do, how they look and feel compared to what you have today, and how software updates are managed going forward. It is written for site operators, managers, and anyone who works with or beside these terminals -- not for technical or IT staff.
Why Is Verifone Upgrading the Terminals?
The terminals used at many fuel sites today -- the MX915, MX925, and M400 -- are reaching the end of their supported life. The MX900-series devices reach end of service in 2026, and the M400 devices reach their payment card security expiry (PCI) in April 2026. Once a terminal passes its PCI expiry, it can no longer legally process card payments.
The M425A is built on Android and certified to the latest payment security standards (PCI PTS 6 and 7), which will remain valid for many years ahead. Moving to these devices now ensures sites can continue processing card payments without interruption.
MX915 / MX925
M400
M450A / M425A
VOS platform (older OS)
VOS2 platform (older OS)
Android 13 -- modern, fast, secure
ViperPay application
EVPay application
EVPay on Android (VIPA 7)
End of service: 2026
PCI expiry: April 2026
PCI 6/7 -- valid for years ahead
No contactless on some models
Limited card format support
Full contactless, chip, swipe, fleet, debit PIN
Terminal at a Glance
The M425A is a high-performance, multi-lane payment terminal designed for retail and countertop use. Here is what you will find on the device:
Screen
5.5-inch full-colour touchscreen -- bright, responsive, and easy to read indoors and outdoors.
Keypad
Backlit tactile keypad for PIN entry -- physical keys with a backlight so customers can see them clearly in any lighting.
Operating system
Verifone Secure OS (VAOS) -- a secure, customised version of Android 13 built specifically for payment terminals.
Payment acceptance
Chip card (EMV), tap-to-pay / contactless (NFC), magnetic stripe swipe -- all supported out of the box.
Digital wallets
Apple Pay, Google Pay, Samsung Pay, and other NFC-based digital wallets all work with the tap-to-pay reader.
Connectivity
Dual-band Wi-Fi (2.4 GHz and 5 GHz), Bluetooth, and Ethernet -- the terminal can connect to your site network via cable or wirelessly.
Code scanning
Built-in scanner reads QR codes, barcodes, and PCR codes -- used for digital coupons, loyalty programme apps, and scanning items directly from a customer's phone.
Security
PCI PTS 6.x / 7.x certified. End-to-end encryption and P2PE-ready. Tamper-evident design -- if the device is physically tampered with, it disables itself.
Payment application
EVPay running on VIPA 7 -- the same EVPay application used across the Verifone petroleum terminal fleet, now running on Android.
Software installed?
Yes -- EVPay software comes pre-installed from the factory. A setup visit is still required to configure network, certificates, and encryption keys.
What Is New with the M425A
📱 Android Platform Runs on Android 13 -- a modern, fast, and secure operating system. Faster screen response and a familiar smartphone-like feel.
💳 All Card Types Chip, tap-to-pay (NFC), swipe, fleet cards, debit PIN, PIN bypass, digital wallets. Every card your customers carry is supported.
🎨 Refreshed Payment Screen Completely redesigned UI -- larger fonts, better-sized buttons, cleaner layout. Easier for customers with small or large hands.
🔄 Automatic Updates EVPay software updates are pushed automatically via VHQ (cloud) or from Commander on-site -- no technician visit needed for routine updates.
📷 QR & Barcode Scanner Customers can scan digital coupons, loyalty app barcodes, and QR codes directly from their phone screen -- no paper required.
🛒 Customer Engagement Display custom splash screens, on-screen tipping prompts, loyalty recognition, and online specials directly on the terminal screen.
The Refreshed Payment Screen (EVPay UI)
The payment screen on the M425A has been completely redesigned based on direct feedback from cashiers and customers at fuel sites. The goal was to make it cleaner, easier to read at a glance, and less prone to accidental taps.
Button size and layout
Buttons stretched the full width of the screen. Customers found them hard to read and easy to tap accidentally.
Buttons are a more natural size -- easy to see and tap precisely, whether you have small or large hands.
Font size
Text on the PIN pad and payment prompts was small and difficult to read, especially in bright outdoor light.
Larger, clearer fonts throughout the payment flow -- easier to read for all customers.
Contactless icon placement
The contactless (tap) icon was placed where cards sometimes triggered it accidentally.
The contactless area is repositioned and clearly marked to reduce accidental triggers.
Scroll bars
Narrow scroll bars were difficult to grab and drag on a touchscreen.
Wider, more touch-friendly scroll bars -- and layouts are redesigned to minimise scrolling altogether.
Number of choices on screen
Limited options were visible at once, requiring multiple screen taps to complete a simple selection.
More choices visible at once, reducing the number of screens a customer taps through.
The payment process for customers is unchanged -- 1) tap, insert, or swipe card, 2) enter PIN if prompted, 3) confirm amount. Only the look and feel of the screen has improved.
Customer Engagement Features
The M425A is not just a payment device. Its vibrant 5.5-inch touchscreen can be used to create richer checkout experiences for your customers -- without any extra hardware.
Custom splash screens
Display your brand, promotions, or site-specific messages on the terminal screen when it is idle. Customers see your content while waiting to pay, not just a blank screen.
On-screen tipping
For sites that offer tipping (car washes, food service, etc.), tip prompts can be shown directly on the terminal screen. Customers select a tip amount before confirming payment -- no separate tip slip needed.
Loyalty programme recognition
The terminal can recognise returning loyalty customers and display personalised prompts -- for example, showing a customer their current points balance or a targeted reward offer as they pay.
Online specials and promotions
Promotional offers and digital specials can be displayed on the terminal at the point of payment -- encouraging add-on purchases or informing customers of current deals.
QR code & barcode scanning
Customers can scan digital coupons, loyalty barcodes, or QR codes directly from their smartphone screen. The terminal reads the code instantly -- no paper coupon needed.
Self-checkout support
The M425A can be used in a self-checkout configuration, giving customers the option to complete their own purchases during busy periods -- reducing queue time without additional staffing.
Alternative payment methods (APMs)
In addition to card payments, the terminal is designed to accept alternative payment methods -- such as digital wallets and any payment type configured by your Verifone deployment team.
Electronic document signing
Where required (for example, fuel delivery agreements or rental authorisations), customers can sign electronically on the terminal touchscreen -- no separate signature pad needed.
Customer engagement features (loyalty, tipping, splash screens, QR scanning) are configured by your Verifone deployment team. Contact your Verifone account manager if you want to enable or customise these features for your site.
Payment Types Accepted
Chip card (EMV)
Insert the card into the chip slot at the bottom of the terminal and follow on-screen prompts.
All major networks -- Visa, Mastercard, Amex, Discover.
Tap to pay (contactless / NFC)
Hold the card, phone, or watch near the contactless symbol. No PIN needed for most tap transactions.
Works with contactless cards, Apple Pay, Google Pay, Samsung Pay, and all NFC-enabled devices.
Magnetic stripe (swipe)
Swipe the card through the card reader slot on the side of the terminal.
Fallback if the chip cannot be read. All card types supported.
Fleet cards
Insert or swipe the fleet card. Extra prompts (odometer, driver ID, etc.) may appear depending on the fleet programme.
Fleet prompts are controlled by Commander, not the terminal itself.
Debit with PIN
Insert or swipe the debit card. The customer enters their PIN on the physical keypad.
Fully supported. The keypad design shields the PIN from nearby view.
PIN bypass (signature debit)
Debit card used without PIN -- processed as a signature transaction.
Available where permitted by the payment network and site setup.
Digital wallets (Apple Pay, Google Pay, etc.)
Customer holds their phone or watch near the contactless reader.
All NFC-enabled digital wallets are supported.
QR / barcode loyalty or coupon
Customer opens loyalty app or coupon on their phone -- terminal scans the code directly from the screen.
No paper required. Works with most loyalty app barcodes and digital coupons.
Key Features
Processor
• Quad-core ARM Cortex-A53 64-bit CPU @ 1.3 GHz • Dedicated secure processor
Memory
• 2 GB LPDDR3 + 16 GB eMMC • Secure processor: 8Mb SPI Flash
Display
• 5.5-inch (120.77 X 67.93) HD IPS LCD, Capacitive Touch screen
Keypad (touch)
• Dedicated mechanical keypad and on-screen (touch) keypad.
Payment
• Magnetic Swipe Reader (MSR) • Smart Card Reader (SCR) • Contactless Reader (CTLS) • Near Field Communication (NFC) • Quick Response (QR) code
Communication
• Bluetooth 4.2 BLE • 2.4 GHz + 5GHz Wi-Fi, 802.11 a, b, g, n, ac
Peripheral Ports
• Custom Multiport Interface
Camera
• 5 MP (front QR/Barcode Scanner) • Auto-focus • Fast scanner
Security
• PCI PTS 6.X • SRED • Supports AES DUKPT
SAM
• 3 Standard SAM
uSD
• SD 3.0, supports 4-bit SD mode
Environmental
• Operating temperature: -10° to 50°C (14° to 122°F) • Storage temperature: -20° to 60°C (-4° to 140°F) • Relative humidity: 5% to 90% non-condensing
Benefits
Following are the features and benefits of the M425A device.
Ease of Use
5.5″ LCD for unlimited application possibilities and easy readability under various lighting conditions.
Touchscreen for icon-based applications or electronic signature capture support.
Intuitive telco-style keypad with colored control keys.
Bi-directional magnetic stripe card reader with an extended blade for optimal card reading.
Audio jack to facilitate accessibility for the visually impaired.
Performance and Durability
Fast transactions due to powerful Quad-core ARM Cortex-A53 64-bit CPU @ 1.3 GHz.
16 GB of eMMC and 2 GB LPDDR3.
Rounded corners and drop resistant to less than 75cm on a concrete floor to minimize breakage.
IP53 rating when terminal is mouted on Stands.
Security
Supports tamper-sensing circuitry to detect unauthorized intrusion and a broad spectrum of software-based security features.
PCI-PTS 6.X for debit and other PIN-based transactions.
EMV Level 1 Type.
Supports reliable security features including TLS, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions.
Contactless Capability
Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture.
Dedicated tap zone for optimized user experience.
Accepts EMV, NFC, QR Code, and mag-stripe contactless payments as well as PIN-based transactions.
Communication Technology
Bluetooth: Simple, plug-and-play for locations that need short-range wireless capability. Eddystone and iBeacon profiles are also supported.
Wi-Fi: supports multiple wireless devices and supports an existing IP infrastructure.
Connectivity
USB-C Port
How the Terminal Stays Up to Date
Unlike older terminals that required a technician visit or manual USB update to change the software, the M425A can receive software updates remotely -- either through Verifone's cloud management system or directly from Commander on-site.
Via VHQ (Verifone HeadQuarters) -- Cloud Updates
VHQ is Verifone's cloud-based device management platform. When a new version of EVPay or a configuration update is approved and ready, VHQ automatically pushes it to the terminal during a scheduled maintenance window -- typically overnight, outside of trading hours.
Updates are applied automatically -- no action needed from the site operator or cashier.
The terminal waits until it is idle (no payment in progress) before applying the update.
After the update, the terminal restarts and returns to the payment screen ready for use.
All terminals at a site can be managed and updated centrally without visiting each one individually.
Via Verifone Commander (On-Site, On-Demand)
For sites that want to check or update the terminal software on-site, Verifone Commander can also manage EVPay updates directly -- without needing cloud access or a VHQ workflow.
From Commander's configuration screen, an operator can see which EVPay version is currently running on any connected M425A.
If a newer approved version is available, an update can be triggered directly from Commander -- no technician visit required.
The update does not interrupt an active payment transaction.
For most sites, VHQ handles routine software updates automatically. The Commander on-demand update is an additional option for sites that prefer to manage updates themselves or need to apply an update immediately.
Quick Reference Summary
What it is
M425A -- next-generation Android payment terminal running EVPay on VIPA 7.
Screen
5.5-inch colour touchscreen. Backlit tactile keypad for PIN entry.
Connectivity
Dual-band Wi-Fi, Bluetooth, and Ethernet -- connects to your site network via cable or wirelessly.
Why upgrading
MX900 and M425A reach end-of-service / PCI expiry in 2026. M425A is PCI 6/7 compliant -- valid for years ahead.
Payment types
Chip (EMV), tap/NFC (contactless), swipe, fleet, debit PIN, PIN bypass, Apple Pay, Google Pay.
QR/barcode scanning
Reads digital coupons, loyalty barcodes, and QR codes from a customer's phone screen. Built-in scanner.
Customer engagement
Splash screens, on-screen tipping, loyalty recognition, promotions -- configurable by your Verifone team.
New payment screen
Redesigned UI -- larger text, better buttons, reduced accidental taps, wider scroll bars. Payment steps unchanged.
Software installed?
Yes -- pre-installed from factory. Site setup (network, keys, certificates) still required at installation.
Software updates
Automatic via VHQ (cloud, overnight). Also on-demand from Commander on-site. No technician visit for routine updates.
Commander config
Same as previous Verifone pinpads -- no Commander reconfiguration required.
Tamper protection
Tamper-evident hardware. No user-serviceable parts. Do not open or disassemble.
Available from
Base 057.01.00 (EVPay on Android M425A, UI refresh, VHQ updates).
Support
Contact your Verifone support line. Have the terminal serial number (back label) and any error message ready.
Hardware Installation
The setup procedure for the M425A in the following sections:
Optional Accessories
Device Location
The following are guidelines used to select an ideal location for the device.
Select a location convenient for both the merchant and cardholder.
Select a location near a power outlet, POS, ECR, or computer connected to the device. For safety, do not string cables or cords across a walkway.
Environmental Factors
Do not use the device where there is excess heat, dust, humidity, moisture, caustic chemicals or oils.
Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Do not use the device outdoors.
Electrical Considerations
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency, or magnetic security devices, or computer equipment).
Avoid using the device near water or in moist conditions.
Disconnect the device from its POS device before cleaning.
WARNING: Do not use the device near water, including a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.
PIN Protection Measures
Use the following techniques to provide effective screening of the PIN-entry keypad during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice.
Position the device in such a way as to block visual observation of the PIN-entry process so that it is angled in such a way that PIN spying is difficult.
Install the PED on an adjustable stand that allows consumers to swivel the device sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN-entry process difficult.
Position in-store security cameras so that the PIN-entry keypad is not visible.
This risk of shoulder-spying during PIN entry can be significantly reduced by installing the optional approved privacy shield.
Verifone also recommends instructing the cardholder regarding safe PIN-entry or using the Privacy Shield for secure PIN entry by installing a Privacy Shield (optional).
Inside the Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.
Unpacking the Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or damage.
Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.
Remove and inspect the contents of the shipping carton.
The device ships in multiple configurations, the carton may include all or any of the following:
Device
Screw
Additional accessories
NOTE: Power supply and connectivity cables are part of additional accessories that can be ordered separately. Refer to Accessories section for part numbers and Accessories and Documentation section for ordering the required accessories.
Remove all plastic wrapping from the device and components.
Remove the clear protective film from the display.
Inspect the terminal for possible tampering; see how to identify signs of tampering in the section Periodic Inspection.
Save the shipping carton and packing material for future repacking or moving of the device.
WARNING: Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.
Periodic Inspection
Periodically inspect the terminal for possible tampering. Signs of tampering include:
Overlays in the PIN pad area.
Wires protruding out of the device.
Foreign objects inserted into the smart card slot or magnetic stripe slot.
Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side.
Signs of damage to the tamper-evident labels.
A Tamper Warning message on the device display.
If any device is found to have been tampered with, please remove it from service immediately, keep it available for a potential forensics' investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Verifone Service and Support.
For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed and has not been removed.
Device Features
Familiarize yourself with the device features before continuing with the installation process:
M425A Features
Front Panel
The front panel offers the following features:
Touch Screen Display - The Verifone M425A device has a colored touch screen Display.
Smart Card Reader - A smart card reader is built into the front of the device to process smart card-based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader.
Magnetic Card Reader - A magnetic card reader is built into the device for performing debit or credit card transactions. The card can be swiped in either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 11.
CTLS Reader - Contactless (CTLS) Reader has dedicated LEDs lower to the left of the display for contactless payments. For directions on how to conduct contactless transactions, see Performing a Contactless Smart Card Transaction.
4 white LEDs to support CTLS transaction function.
3 white LEDs to support MSR transaction function.
1 white LED to support SCR transaction function.
Audio Jack - A 3.5 mm audio jack to facilitate accessibility for the visually impaired.
Microphone - the user can speak into the terminal microphone to state the issue or ask a question.
Barcode Scanner - A barcode scanner to capture and read information contained in a barcode.
K-Lock Slot - customer can buy any kind of K-lock in the market to use on M425A device for physical security.
Telco Style Keypad - intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and touchscreen.
NOTE: On screen PIN entry is NOT supported.
Connection Ports
The device has one custom multiport interface for power and communication.
Connecting Cables and other Devices
M425A device supports both integrated kit and Dongle with orange cable connectivity.
To connect M425A device to an integrated kit:
Remove the back cover as shown below.
NOTE: Route the multiport cable through the back cover first, as shown in the picture.
Connect the multiport cable at the back of the device.
Multiport Cable Connected on the Rear of the Unit
Powered Multiport Cable supports USB and power connectivity. It provides a convenient way to connect to other systems of the same type.
Close the cable compartment, insert and tighten the screw as shown below.
Closing Cable Compartment with Back Cover
Integrated Kits
Connect the integrated kits as per the required configuration.
MSAM Card
You may need to install one or two or three Multiple Security Access Module (MSAM) cards or replace an old one.
CAUTION: Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
Installing or Replacing MSAM Card
Power off the device.
Place the device face down on a soft and clean surface.
Remove the back cover of the unit.
Insert the MSAM cards.
Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the MSAM card is as indicated in the Figure.
MSAM Insertion
NOTE: Position the card's gold contacts facing downward towards the user. The card slot in the device has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. To replace SAM card, gently slide out the old SAM card before inserting a new one.
Close the back cover.
Micro SD (TF) Card
You may need to install one Micro SD card.
Installing Micro SD Card
Power off the device.
Place the device face down on a soft and clean surface.
Remove the back cover of the unit.
Insert the SD card.
Carefully slide the card into the slot until fully inserted. The correct orientation of the SD card is as indicated in the Figure.
Micro SD Insertion
Close the back cover.
Powering the Device
The device can be powered by an external power pack/USB/Ethernet. When you have finished installing the necessary cards and/or optional devices, you are ready to power up the device.
The device requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the device can potentially experience power fluctuations that might cause malfunction. The device shuts down automatically once the power source is removed.
WARNING: Do not connect the device to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the device outdoors. Disconnecting power during a transaction can also cause unsaved data files to be lost.
NOTE: Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
Connecting M425A Device to a Power Source
Connect the Multiport cable (Example MSC445-010-00-A) to the Multiport at the back of the device, Figure 9 (B).
Close back cover.
Connecting Base Cable to Device
Plug-in the power supply to the power connection port on the base module.
Plug the power cord into a wall outlet or power surge protector.
Connecting M425A Device via Power over USB
Connect one end of the Multiport cable at the back of the device and another end over to the USB port.Smart Card Reader
Smart Card Reader
The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.
Using the Smart Card Reader
Position the smart card with the gold contacts facing upward.
Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly.
Smart Card Reader
Remove the card only when the display indicates the transaction is complete.
CAUTION: Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction.
Magnetic Card Reader
The device has a magnetic card reader that uses a triple-track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.
Using the MSR (Credit/Debit Card Transaction)
MSR indicator lights will flash when ready to accept MSR transactions.
Position a magnetic card with the stripe to face downward, as shown in Figure 11.
Swipe the card through the magnetic card reader.
Using the Magnetic Card Reader
Contactless Smart Card Transaction
The device supports contactless transactions through an integrated contactless module. The device only becomes active for contactless smart card transactions when initialized by an application.
Performing a Contactless Smart Card Transaction
Gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the left side of the keypad above the Contactless Reader icon.
Activated LED icons accompanied by a short beeping sound indicate a successful transaction.
Contactless Smart Card Transaction
CAUTION: Do not allow metallic surfaces to come in contact with the contactless module to ensure that it works properly.
M425A Wi-Fi/BT Support
The M425A device includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.
Bluetooth Support
Supports BR/EDR and LE, including Eddystone and iBeacon.
Wireless Transaction
M425A device supports wireless transactions. Wireless transactions occur when initialized by an application.
Optional Accessories
These accessories can be used to further enhance the device's functionality. See Accessories for list of part numbers for additional information.
Privacy Shield
The privacy shield is used to deter the visual observation of PIN values as they are being entered by the cardholder during a transaction.
Installing the Privacy Shield
Ensure the device's surface is clean and free of dirt.
Remove the protective film of the adhesive bonding.
Align and place the shield onto the keypad (downwards).
Installing the Privacy Shield
Press the adhesive bonding of the shield on the downside of the keypad. Hold it for a few seconds so that the shield is placed firmly.
Privacy Shield attached to Device
Stand
A mounting device that serves as the device's docking station and adds support during customer PIN-entry. The stand can be positioned on a countertop and can be adjusted during transactions for privacy.
Docking the Device on the Stand
Place the device on the base. Ensure that the stand screws align with the keyholes found at the back of the device.
Docking the Device onto the Stand
Slide down device to lock in place.
Locking the Device in Place
Undocking the Device from the Stand
Slide the device upward to unhook the device from the stand.
Undocking the Device from the Stand
Lift device off the stand.
Lifting the Device off the Stand
NOTE: When conducting customer transactions, the stand orientation can be adjusted for convenience and security.
External and Optional Devices
Multiple cable configurations are provided for the M425A device that supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB connection.
CAUTION: Remove the power cord from the multiport cable before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).
Maintenance and Cleaning
The M425A device has no user-maintainable parts. It can, however, be cleaned.
General Care
Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage.
Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.
Do not use or store the device in dusty and dirty areas. Its moving parts and electronic components can be damaged.
Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.
Do not store the device in cold areas. Moisture can form inside the device and damage electronic circuit boards when the device returns to its normal temperature.
Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.
Do not paint the device. Paint can clog the moving parts and prevent proper operation.
Keep the device free from any small and loose items (such as paper clips, staples, or coins) that could accidentally get inside it through an opening, such as the SAM slots or the primary smart card reader slot.
Do not attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For example, the file content will be deleted if the device's outer casing is opened.
Do not use this device in any area with a potentially explosive atmosphere. Follow all signs and instructions. Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider.
Additional Safety Information
The following are additional safety information in using this device.
Surface Cleaning
To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
CAUTION: Never use thinner, trichloroethylene, or ketone-based solvents -- they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the device.
Smart Card Reader Cleaning
The Smart Card Reader (SCR) must be cleaned on a regular basis, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02).
To clean the SCR:
Inspect the device's SCR for presence of foreign objects before cleaning Customer Smart Card.
If unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2.
CAUTION: Send your device to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void device warranty.
Clean the SCR with approved or recommended Verifone cleaning card. It is always advised to use new cleaning cards at all times.
NOTE: If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR devices or Petroleum SCR.
Test the SCR after cleaning.
If SCR tests out okay as "passing", then the unit is ready for Customer Smart Card use.
If SCR tests out as "failing", then send the unit for repair. Provide details to repair center when SCR failed testing, either before cleaning OR after cleaning OR both before and after cleaning.
Magnetic Stripe Cleaning
The Magnetic Stripe Reader (MSR) must be cleaned on a regular basis (daily to once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using recommended Verifone cleaning card (PN 02746-02).
NOTE: If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR Card reader devices or Petroleum MSR card readers.
Software Installation
EVPay software comes pre-installed on the M425A from the factory. However, a setup visit is still required to configure the terminal for your specific site. A Verifone technician or your designated setup contact handles all of the following steps -- you do not need to perform them yourself, but this overview helps you know what to expect during an installation.
1
Operating system is confirmed / updated
The terminal arrives with the correct Android OS pre-installed. The technician confirms the version is correct for your site type (production) and applies any OS updates if needed.
2
Network is configured
The terminal is set up with the correct network address (IP, gateway, DNS) so it can communicate with the Commander site controller over your local network. This can be done over Wi-Fi or via an Ethernet cable.
3
Identity certificate is loaded
A digital identity certificate is installed. This acts as the terminal's badge -- it tells Verifone's systems which organisation this terminal belongs to. Without it, the terminal cannot connect to the payment backend.
4
Encryption keys are loaded
For debit PIN transactions, encryption keys are loaded onto the terminal remotely and securely via the TR34 standard. These keys are unique to this terminal and are never typed or entered manually.
5
VHQ connection is configured
The terminal is pointed to the correct VHQ instance so it can receive future automatic software updates. By default, petroleum terminals connect to Verifone's PetroHome VHQ instance.
6
Configuration is applied from Commander
Terminal configuration (payment settings, prompts, fleet parameters, etc.) is applied from Commander's configuration client -- the same configuration process used with previous Verifone pinpads.
7
Test transactions are completed
The technician runs test payments -- chip, tap, swipe, and debit PIN -- to confirm everything works correctly with Commander and the payment network before the terminal goes live.
If a terminal is replaced or swapped, the full setup process above must be completed for the new unit. A replacement terminal arrives factory-fresh -- it does not inherit settings, certificates, or encryption keys from the old device.
Configuration
This chapter describes configuring the Verifone M425A. The configuration sections covered are:
Configuring the IP Address in System Mode
Configuring Verifone M425A in Configuration Client
Configuring the Sound in System Mode
Configuring the 24 Hour PCI Reboot in System Mode
Configuring the IP Address in System Mode
If the IP Address cannot be configured or does not work in System Mode, configure the IP Address using the EVPAY Configuration chapter steps.
Use the following procedure to configure the IP Address on the Verifone M425A PINpad using System Mode.
If an application is already loaded and running, put the Verifone M425A PIN pad into System Mode by pressing keys 1, 5, 9 at the same time on the keypad. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.
At the Users menu, tap Supervisor.
Enter the 7-digit default passwords 1111111, 1668321, or 166831 at the prompt. If the PIN pad was sent in for repair the password may have been reset to 1668321. After entry, it will prompt to be reset.
The required password minimum is 7-digits.PIN pad owners are responsible for maintaining the password for the device after the default password has been changed. Should a device owner forget the password, the unit must be sent to the Verifone repair facility to be reset.
Click the three dots on the main screen
Go to Android Settings
In the Android Settings screen, click Network & Internet
Select Advance Options
Select Ethernet
Enter the details and click save
Configuring Verifone M425A in Configuration Client
Use the following procedure to configure the Verifone M425A PIN pad on Verifone Commander Configuration Client.
Open a web browser and key "https://192.168.31.11/ConfigClient.html" into the URL box. The Verifone Commander Configuration Client displays with the login window.
The URL is case sensitive. If an invalid certificate message displays, accept and proceed to the next step.
Key in the Username and Password.
Navigate to Verifone Configuration Client > Payment Controller > EPS Configuration > EPS Global Configuration > POP tab and then go to the POP Configuration panel.
Click Add POP.
Select model from the Model drop down menu.
Key in the IP Address.
Key in the Port.
Click the Connect with SSL check box.
Key in the Secure Port.
Click the Signature Enabled check box.
Click the Line Item Display Enabled check box.
Key in the Line Item Display Port.
Enter the information pertaining for each Verifone M425A PIN pad.
Click on the dark blue line to start editing.Verifone M425A and MX PIN pads must have unique IP addresses. Verifone M425A and MX PIN pads must both be either SSL or nonSSL.
Configuring the Sound in System Mode
Use the following procedure to configure the sound on the Verifone M425A PIN pad using System Mode.
If an application is already loaded and running, put the Verifone M425A PINpad into System Mode by pressing keys 1, 5, 9 at the same time on the keypad. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.
At the Users menu, tap Supervisor.
Enter the 7-digit default passwords 1111111, 1668321, or 166831at the prompt. If the PIN pad was sent in for repair the password may have been reset to 1668321. After entry, it will prompt to be reset.
The required password minimum is 7-digits.PIN pad owners are responsible for maintaining the password for the device after the default password has been changed. Should a device owner forget the password, the unit must be sent to the Verifone repair facility to be reset.
Click the three dots on the main screen
Go to Android Settings
In the Android Settings screen, go to Sounds & Vibration
Adjust the volume.
Configuring the 24 Hour PCI Reboot in System Mode
Use the following procedure to configure the 24 Hour PCI Reboot on the Verifone M425A PINpad using System Mode.
If an application is already loaded and running, put the Verifone M425A PINpad into System Mode by pressing keys 1, 5, 9 at the same time on the keypad. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.
At the Users menu, tap Supervisor.
Enter the 7-digit default passwords 1111111, 1668321, or 166831at the prompt. If the PIN pad was sent in for repair the password may have been reset to 1668321. After entry, it will prompt to be reset.
The required password minimum is 7-digits.PIN pad owners are responsible for maintaining the password for the device after the default password has been changed. Should a device owner forget the password, the unit must be sent to the Verifone repair facility to be reset.
Click the three dots on the main screen
Go to Android Settings
Go to Security in Settings
Go to More Security Settings in Security
Go to Mandatory Reboot in More Security Settings
Set reboot time
EVPAY Configuration
After the Verifone M425A terminal is installed, it must be configured for use with the VIPER. Before beginning, obtain the following network settings from the network host:
IP Address
SSL
Mask
Gateway
DNS
Accessing Configuration
If the screensaver is scrolling, tap the screen to access the Welcome Screen.
At the Welcome Screen, press #,6,#,6 quickly. The Enter Configuration Password screen appears.
Key in the password (69900) by pressing the number keys on the keypad.
The main Configuration screen appears.
Network Settings
Use the Configuration screen to access the Network Settings.
Access the Configuration screen and enter the password. See "Accessing Configuration" for information about locating the screen.
The main Configuration screen appears.
Tap Network Settings. The Network Settings screen appears.
Use the following table to enter the Network Settings. Tap the screen to enter the values using the keypad.
IP Address
Key in the IP Address.
SSL
Tap to enable or disable SSL.
Netmask
Key in the Subnet Mask.
Gateway
Key in the Gateway.
DNS1/DNS2
Key in the DNS addresses should be obtained from the Site Network Administrator. Alternatively, the following public DNS addresses can be used: - 8.8.4.4 - 8.8.8.8
Tap Apply or press the green circle button on the keypad to save the settings.
Tap Cancel to discard the changes and exit Network Settings to the Configuration menu
EMV Information
Use the Configuration screen to access the EMV Information.
Access the Configuration screen and enter the password. See "Accessing Configuration" for information about locating the screen.
The main Configuration screen appears.
Tap EMV Information. The EMV Information screen appears.
Tap BACK to exit EMV Information to the Configuration menu.
RFID Support
Use the Configuration screen to access the RFID Support.
Access the Configuration screen and enter the password. See "Accessing Configuration" for information about locating the screen.
The main Configuration screen appears.
Tap RFID Support. The RFID Support screen appears.
Tap the check box to disable RFID. RFID is enabled by default.
Tap Apply to save the settings.
Tap Cancel to discard the changes and exit RFID Support to the Configuration menu.
VHQ Configuration
Use the Configuration screen to access VHQ Con.
Access the Configuration screen and enter the password. See "Accessing Configuration" for information about locating the screen.
The main Configuration screen appears.
Tap VHQ Configuration. The VHQ Configuration screen appears.
VHQ Agent Version -- Displays the current Agent version.
Store ID -- Select to manually configure the Store ID up to 40-digits. The value will be displayed below at VHQ Store ID. If not selected, the EPS sends the value or the value displays zero.
Lane ID -- Select to manually configure the Lane ID up to 3-digits from 1-128. The value will be displayed below at VHQ Lane ID. If not selected, the EPS sends the value or the value displays zero.
Service ID -- Select to manually configure the VHQ Service ID. The value will be displayed below at VHQ Service ID. If not selected, the value displays zero.
Tap Apply.
Tap Cancel to return to the Configuration screen.
Day-to-Day Operation for Cashiers
Once the terminal is set up, day-to-day operation is the same as before. Customers follow the on-screen prompts -- the steps to pay are unchanged. The screen looks cleaner and is easier to read, but no retraining is needed.
Customer paying at the pump
No cashier action needed. The customer follows on-screen prompts -- tap, insert, or swipe their card and enter PIN if prompted.
Customer paying at the indoor POS
Process the transaction at the POS as normal. The M425A prompt will appear for the customer to present their card.
Customer wants to scan a loyalty barcode or digital coupon
Ask the customer to open their loyalty app or coupon on their phone and hold it near the terminal screen. The scanner reads the code automatically.
Terminal shows 'Out of Service' or is unresponsive
Check that the terminal is powered on and connected to the network. If the issue persists, contact your Verifone support. Do not reset or reconfigure the terminal yourself.
Terminal is applying a software update
A message will appear on screen. Do not power off the terminal during an update. It returns to the payment screen automatically when done.
Customer's card is declined
The decline comes from the customer's bank, not the terminal. Ask the customer to try a different card or payment method.
Describes the using procedures for the Verifone M425A, in the following sections:
Zoom In and Zoom Out
Use the Zoom In and Zoom Out Feature to increase and decrease text size and screen resolution.
Increase Text Size and Screen Resolution
Touch the screen at the same time pinching your thumb and index finger close together and then spreading them apart.
Decrease Text Size and Screen Resolution
Touch the screen at the same time having your thumb and index finger spread apart and then pinching them together.
Using Smart Card Reader
The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.
Performing a Smart Card Transaction
Position the smart card with the gold contacts facing upward.
Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
Remove the card when the display indicates the transaction is completed.
Using Magnetic Stripe Card Reader
The Verifone M425A has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.
Performing a Credit/Debit Card Transaction
Position a magnetic card with the stripe facing the keypad.
Swipe it through the magnetic card reader.
Using Contactless
The Verifone M425A supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.
Performing a Contactless Transaction
Gently tap the card onto or hold the card (within 1-2") against the surface of the display where the contactless logo appears.
An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction.
Smart Card Reader, MSR and Contactless Demo
Line Items
Line items display on the Verifone M425A PINpad as the items are rang up on the POS.
Line Items can be enabled at Verifone Commander Configuration Client > Payment Controller > EPS Configuration > EPS Global Configuration > POP tab.
Signature Capture
The Signature Capture electronically captures a signature when required for a network sale. See the Signature Capture Feature Reference on the Premier Portal for more information.
When a card is used and a signature is required, the customer is prompted for a signature on the Verifone M425A PINpad.
The printed receipt does not include a signature line, but depending on the configuration settings, may include the signature image.
Signature Capture saves receipt paper by allowing the cashier to decide whether or not to print a merchant and customer copy.
Signature Capture only applies when a signature is required.
Frequently Asked Questions
Do I need to do anything differently when a customer uses the new terminal?
No. The payment steps for customers are identical. The screen looks cleaner and is easier to read, but customers follow the same prompts -- tap, insert, or swipe their card and enter PIN if prompted. No retraining is needed.
Will the terminal accept all the cards my customers use today?
Yes. The M450A and M425A accept chip cards, contactless tap (including Apple Pay and Google Pay), magnetic stripe swipe, fleet cards, debit PIN, and PIN bypass. All payment types in use today are fully supported.
Can customers scan their loyalty app or digital coupons?
Yes. The terminal has a built-in scanner that reads QR codes, barcodes, and PCR codes directly from a customer's phone screen -- no paper coupon needed. Ask the customer to open their loyalty app or coupon and hold it near the terminal.
How will I know if the terminal is receiving a software update?
The terminal may display a brief notification during an update. Do not power off the terminal during this time. Updates complete automatically and the terminal returns to the payment screen when done.
Does the terminal support Apple Pay and Google Pay?
Yes. The M425A / M450A fully supports all NFC contactless payments -- Apple Pay, Google Pay, Samsung Pay, and other digital wallets. Customers hold their phone or watch near the contactless symbol on the screen.
Will we need to reconfigure Commander when the terminals are replaced?
No. Commander configuration for payment settings remains the same as with your previous Verifone pinpads. The configuration client works in the same way -- your existing Commander configuration does not need to be rebuilt.
What if the terminal shows an error code I do not recognise?
Note the error message shown on screen and contact your Verifone support line. Take a photo with your phone if possible. Do not attempt to reset or reconfigure the terminal yourself -- error codes require trained support staff to diagnose.
Is the terminal safe from tampering?
Yes. The terminal is fitted with tamper-evident labels and built-in tamper detection. If someone attempts to physically open or interfere with the device, it disables itself automatically. It contains no user-serviceable parts -- do not attempt to open it.
Do I need to do anything when the terminal restarts after an update?
No. The terminal restarts automatically after an update and returns to the payment screen on its own. If a customer was in the middle of a payment, the update waits until the transaction is complete before applying.
What happens to my existing M400 or MX900 terminals?
They are replaced with M450A or M425A terminals as part of your site's upgrade. Old terminals are decommissioned after the new ones are installed and tested. Your Verifone account manager can give you the timeline for your specific site.
Verifone Service and Support
Contact your local Verifone representative or service provider for any problems on your device.
For product service and repair information:
USA -- Verifone Service and Support Group, 1-800-VERIFONE (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time.
International -- Contact your Verifone representative.
Service Returns
You must obtain a Merchandise Return Authorization (MRA) number before returning the device to Verifone. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only).
NOTE: For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
Returning One or More Devices for Repair or Replacement
Gather the following information from the printed labels on the bottom of each device to be returned:
Product ID, including the model and part number. For example, "M425A", "M391-xxx-xx".
Serial number (S/N xxx-xxx-xxx).
Obtain the MRA numbers by completing the following:
Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options.
Select the MRA option from the automated message. The MRA department is open Monday-Friday, 8 A.M.-8 P.M., Eastern time.
Give the MRA representative the information gathered in Step 1.
Complete the Inquiry Contact Form at: https://support.verifone.com/verifone/support/repair_inquiry.do.
Address the Subject box with to "Verifone MRA Dept."
Reference the model and part number in the Note box.
One MRA number must be issued for each device you return to Verifone, even if you are returning several of the same models.
Describe the problem(s).
Provide the shipping address where the repaired or replacement unit must be returned.
Keep a record of the following items:
Assigned MRA number(s).
Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located on the bottom of the unit).
Shipping documentation, such as air bill numbers used to trace the shipment.
Model(s) returned (model numbers are located on the Verifone label on the bottom of the device).
Accessories and Documentation
Verifone produces accessories and documentation for the M425A. When ordering, please take note of the part number.
Verifone Online Store at https://www.verifone.com/en/us/contact-us
USA -- Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
International -- Contact your Verifone representative
Related documentation:
M425A Certifications and Regulations, VPN DOC391-001-EN
M425A Quick Installation Guide, VPN DOC391-002-EN
Accessories
Below are the accessories used with your device. Contact your Verifone distributor to determine which of the accessories fit your requirements.
STY379-001-01-A
Passive Stylus
PPL379-013-01-A
Stylus holster
PPL379-014-02-A
Privacy Shield with Bridge
PWR390-001-01-A
PS,100-240VAC, 12VDC/1.5A/18W, US, WM, 1.8M, 9.0/5.5/2.1MM RIGHT ANGLE
MSC445-006-00-A
CABLE ASSY, USB, ICE CUBE
MSC445-010-00-A
CABLE ASSY, ETHERNET, ICE CUBE
MSC445-011-00-A
CABLE ASSY, USB & EHERNET, ICE CUBE
MSC445-012-01-A
CABLE ASSY, ETHERNET, SERIAL, USB & USB
MSC445-018-01-A
CABLE ASSY, M4XX, ETHERNET SWITCH, 2X RJ45
MSC445-019-01-A
CABLE ASSY, M4XX POE, USB CABLE
MSC445-021-01-A
CABLE ASSY, M4XX POE, ETHERNET SWITCH CABLE
MSC445-028-00-A
CABLE ASSY, SERIAL, ICE CUBE
MSC445-029-00-A
CABLE ASSY, ETHERNET & SERIAL, ICE CUBE
MSC445-035-02-A (or *-04-A)
CABLE ASSY, M4XX, GIGA ETHERNET SWITCH, 4X RJ45, 2M (4M) USB CABLE
MSC445-038-02-A
CABLE ASSY, M4XX GB ETH 2X-USB
445-117-01-A + CBL445-031-01-A (or *-02-A)
DONGLE, ORANGE D1, 2x GbETH SWITCH, DC JACK + CABLE, 1M (2M), ORANGE M1 (M2)
445-114-01-A + CBL445-031-01-A (or *-02-A)
DONGLE, ORANGE D2, 2x GbETH SWITCH, USB RJ45, DC JACK + CABLE, 1M (2M), ORANGE M1 (M2)
445-115-01-A + CBL445-031-1-A (or *-02-A)
DONGLE, ORANGE D3, 4X GBETH SWITCH, USB RJ45, SERIAL RJ45, USB-A, DC JACK + CABLE, 1M (2M), ORANGE M1 (M2)
MSC445-056-01-A
CABLE ASSY, POE, 1X RJ45
Accessories and VPNs
Troubleshooting Guidelines
This chapter lists typical examples of malfunctions that you may encounter while operating your device and the steps that you can take to resolve them.
The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the device. Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described.
NOTE: The device comes equipped with tamper-evident labels. It contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. Contact your local Verifone service provider for all other services. Service conducted by parties other than authorized Verifone representatives may void any warranty.
CAUTION: All units require use of a power supply. Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications) before troubleshooting. If not, obtain the appropriately rated power supply before continuing with troubleshooting.
Device Does Not Start
If the device does not start:
Ensure that the device is plugged into a dedicated power source.
Check power cable connector is plugged in properly.
Device Display Does Not Show Correct/Readable Info
If the device display does not show correct/readable info:
Check all cable connections. If the problem persists, contact your local Verifone representative for assistance.
Blank Display
When the device display is blank:
If the device display is dark, tap the screen with the stylus or your finger. If the unit was in screen-saver mode, the screen will turn on when touched.
If the display does not show correct or readable information, check all cable connections. If the problem persists, contact your local Verifone representative for assistance.
Keypad Does Not Respond
If the keypad does not respond properly:
Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail to Process.
Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly.
Contact your local Verifone representative if the problem persists.
Transactions Fail to Process
There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.
Checking Magnetic Card Reader
To check magnetic card reader:
Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.
Ensure that you are swiping cards properly (see Magnetic Card Reader).
Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.
Contact your local Verifone representative if the problem persists.
Checking Smart Card Reader
To check smart card reader:
Perform a test transaction using several different smart cards to ensure the problem is not a defective card.
Ensure that the card is inserted correctly (see Smart Card Reader).
Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM Card).
Contact your local Verifone representative if the problem persists.
The following steps cover the most common issues a cashier or site manager might notice. For anything beyond these basics -- or if the issue persists after following the steps below -- contact your Verifone support representative.
The M450A / M425A contains no user-serviceable parts. Do not attempt to open or disassemble the terminal under any circumstances. The device is fitted with tamper-evident labels -- physical tampering will disable the terminal and void any warranty. Only authorised Verifone service personnel may service the hardware.
Terminal does not power on
Confirm the power cable is plugged in firmly at both ends. Ensure the terminal is connected to a dedicated power outlet -- not a shared power strip with other equipment.
Contact your Verifone support line. Do not attempt to open or repair the unit.
Screen is blank or dark
Tap the screen with your finger -- if the terminal was in screen-saver mode, the screen will turn on when touched. Check that the power cable is connected.
Check all cable connections. If the screen remains blank after touching, contact Verifone support.
Screen shows incorrect or unreadable information
Check all cable connections. Restart the terminal by holding the power button (if available) for a few seconds.
Contact Verifone support -- do not attempt to reconfigure the terminal yourself.
Keypad does not respond
Check whether the on-screen display shows the correct prompts. Try a different function or step in the payment flow.
If pressing keys produces no response or wrong characters, call Verifone support.
Card transactions failing -- chip read errors
Try a different chip card to confirm it is not a damaged card. Ensure the customer is inserting the card correctly (chip end first, face up). Try a second or third card.
If multiple different cards also fail, the chip reader may be faulty. Contact Verifone support.
Card transactions failing -- magnetic stripe
Try a different card. Ensure the customer is swiping smoothly in one direction at an even speed. Try swiping the card the other way.
If multiple cards fail to swipe, the magnetic card reader may be faulty. Contact Verifone support.
Tap to pay not working
Ensure the customer is holding their card or phone within 2-4 cm of the contactless symbol on the screen. Ask the customer to unlock their phone or open their wallet app before tapping.
If tap payments consistently fail with multiple cards/phones, contact Verifone support.
Terminal not connecting to network
Check that the Ethernet cable is plugged in (if using a wired connection) or that the terminal is within Wi-Fi range. Confirm the network is active.
Contact your Verifone support line -- network configuration issues require trained staff to diagnose.
When calling Verifone support, have the terminal serial number ready. It is printed on a label on the back of the terminal. The support team may also ask for the error message shown on screen -- take a photo with your phone before calling if possible.
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