# decline\_remove\_card

{% columns %}
{% column width="33%" %}
![](/files/FldQF8s7CjrYUVbINlgr)
{% endcolumn %}

{% column %}
**Description**

Displays that the card was declined and that the user needs to remove the card. This can happen when

\\

The chip card declines offline

The host declines the card

A beep will be played periodically until the card is removed.

If the transaction is in accessibility mode, there will be a voice prompt to remove the card.

\
**Merchant/Customer action**

Customer removes the card
{% endcolumn %}
{% endcolumns %}

\---


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