# payment\_not\_complete {% columns %} {% column width="33%" %} ![](/files/ZYrsjaVtDoiMIW8SKSWx) {% endcolumn %} {% column %} **Description** Displays that the payment was not completed. \ **Merchant/Customer action** Merchant/customer taps OK to acknowledge that the payment was not completed. \ **Configuration Parameters** `terminal.UserInterfaceTimeout` - The inactivity timeout for this screen \ **Error Scenarios** If the OK button is not tapped and the inactivity timer expires, the screen goes back to POS or amount entry screen with the basket or amount intact If the device crashes or device reboots, when the payment application restarts or device boots up , power failure recovery check will happen {% endcolumn %} {% endcolumns %} \--- --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.verifone.com/functional-specification/payment_not_complete.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.