Device Setup
This chapter describes the setup procedures for the Carbon 10, under the following sections:
Selecting Unit Location
Use the following guidelines when selecting a location for your device.
Ease of Use
Select a location convenient for both merchant and cardholder.
Select a flat support surface, such as a countertop or table.
Select a location near a power outlet and a network connection.
For safety, do not string the power cord or other cables in a walkway or place it across a walkway on the floor.
Environmental Factors
The unit must be used in an attended environment.
Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor.
Do not use the unit outdoors.
The Carbon 10 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
Le Carbon 10 est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.
Electrical Considerations
Avoid using the Carbon 10 during electrical storms.
Place the Carbon 10 10 cm away from metallic objects to avoid interference with the CTLS field.
Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
Do not use the terminal near water or in moist conditions.
PIN Protection Measures
You can employ several techniques for effective PIN entry screening on the keypad. Use the following methods in combination or singly, as necessary:
Position the Carbon 10 on the printer stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include:
Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design.
Position the Carbon 10 so that it is angled in such a way that PIN spying is difficult.
Position the in-store security cameras so that PIN entry is not visible.
Use signage to limit the view of the Carbon 10 to just that of the cardholder.
Offer PIN security literature at the point of sale.
Unpacking the Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Carbon 10 is a secure product and any tampering may cause the device to cease to function properly.
Save the packing materials
Save the shipping carton and packing material for future repacking or moving of the device.
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
Ne pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d'étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.
Periodic Inspection
Periodically inspect the Carbon 10 terminal for possible tampering. Signs of tampering include:
Wires protruding out of the device.
Foreign objects inserted into the smart card slot or magnetic stripe slot.
Signs of damage to the tamper-evident labels.
A Tamper Warning message on the device displays.
If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see Service and Support.
Examining the Unit's Features
Before you continue the installation process, review the features of the device.
The following illustration shows the Carbon 10 payment components, as well as the tablet memory expansion and other features.
The following illustration shows the Carbon 10 tablet features, as well as the printer door and release button.
The following illustration shows the Carbon 10 rear components, featuring the charging and data contacts, speakers, camera, as well as the MSAM and USB compartment.
Verifone Carbon Features
The Carbon 10 presents the following:
A touchscreen LCD Consumer Display. The upper left edge of the Consumer Display acts as the tapping area for contactless transactions.
A magnetic card reader, built into the top right edge of the Consumer Display. The arrows indicate swipe direction.
A smart card reader built into the right side of the Consumer Display.
10-inch Merchant Tablet display
Printer Stand
The internal thermal printer door opens with a push on the right-side button.
Printer indicator LED.
Connection Ports
Turn the Printer Stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply.
The following illustration shows the power, communications and connection ports for the Carbon 10 Printer Stand.
Establishing Communication
You can connect the Carbon 10 Printer Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option.
Do not connect the device to the power supply until all peripherals are attached.
Ne pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.
Connecting by Ethernet Cable
Connect the ethernet cable to the ETH port on the printer stand, then route it directly to a network jack. This is a direct connection to your network.
Connecting by Wi-Fi
Connect to Wi-Fi by enabling Wi-Fi connectivity on the Tablet or Printer Stand. Select this option from the Network Settings on the Merchant Tablet.
Loading a Paper Roll in the Printer
Before you can process transactions that require a receipt, you must install paper in the printer.
The Carbon 10 Printer Stand uses a roll of 80 mm x 80 mm, single-ply, thermal-sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction.
Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
Papier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation. Gardez le papier thermique dans un endroit sombre. Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.
Installing or Replacing MSAM Cards
When you first receive your Carbon 10, you may need to install one or more MSAM cards, or you may need to replace old cards.
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.
Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique à la terre.
Connecting Optional Devices
The Carbon 10 device supports peripheral devices designed for use with electronic point-of-sale terminals.
Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor.
Before connecting any peripheral device, power down the terminal and remove the power plug from the Printer Stand. Reconnect the power plug only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.
Avant de connecter un périphérique, débranchez le cordon d'alimentation de la borne et de veiller à ce que la LED témoin verte est pas allumé Rebranchez le cordon d'alimentation seulement après que vous avez terminé de connecter le périphérique (s) périphérique. Pour des informations complètes sur l'installation et l'utilisation périphérique, reportez-vous à la documentation utilisateur fournie avec ces périphériques.
Optional Device Connections
You can connect several devices to your Carbon 10 using the ports on the underside of the Printer Stand.
Some devices (such as PIN pads) may require a separate power source. Before connecting to any device, remove the power cord from the Carbon 10 Printer Stand.
Certains appareils (ECR et quelques claviers NIP) nécessitent une source d'alimentation séparée. Avant de connecter tout périphérique, débranchez le cordon d'alimentation de l'unité de Carbon 10.
Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices.
Connecting Cash Drawer to the Carbon 10
Use the dedicated port on the Carbon 10 Printer Stand to attach a cash drawer.
The following illustration shows how to make a peripheral connection to a cash drawer (VPN MSC179-029-01-A) using the dedicated port and cable.
Connecting the Power Pack
After connecting optional peripherals, prepare to connect the Printer Stand to your power source.
Using an incorrectly rated power supply may damage the terminal and Printer Stand. Before troubleshooting, ensure that the power supply being used matches the requirements specified on the bottom of the Printer Stand. (See Chapter 3, Technical Specifications, for detailed power supply specifications). Obtain the appropriately rated power supply before continuing with troubleshooting.
Utilisation d'une alimentation mal classé peut endommager le terminal ou de l'empêcher de travailler comme spécifié. Avant de dépannage, assurez-vous que l'alimentation est utilisé pour alimenter le terminal correspond aux exigences spécifiées sur le fond de la borne. (Voir le chapitre 3, Caractéristiques techniques, pour les caractéristiques de l'alimentation.) Obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical surges, consider using a power surge protector.
Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur. Déconnexion de l'alimentation lors d'une transaction peut entraîner des fichiers de données de transaction non encore stockées dans la mémoire terminal pour être perdu. Pour se protéger contre de possibles dommages causés par la foudre et les surtensions électriques, pensez à installer un protecteur de surtension.
Using the Smart Card Reader
The Carbon 10 terminal supports Smart Card transactions. The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card transaction.
Insert the smart card
Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
Leave the smart card in the card reader until the transaction is complete. Wait for the prompt on the Consumer Display before removing the card.
Premature card removal will invalidate the transaction.
Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction est terminée. Retrait prématuré de la carte d'invalider la transaction.
Using the Magnetic Card Reader
The Carbon 10 terminal supports credit or debit card transactions. If customers' cards do not have an EMV chip or are not Smart Card compliant, use the magnetic card reader to perform payment transactions.
Using the Contactless Reader
Carbon 10 provides a third alternative to paying for goods and services: CTLS payments. Use this option when customers opt for contactless payments using their cards or compatible devices.
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