> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/android-devices/carbon-series/carbon-10/carbon-10-installation-guide/device-setup.md). # Device Setup This chapter describes the setup procedures for the Carbon 10, under the following sections: * [Selecting Unit Location](#selecting-unit-location) * [Unpacking the Shipping Carton](#unpacking-the-shipping-carton) * [Examining the Unit's Features](#examining-the-units-features) * [Establishing Communication](#establishing-communication) * [Loading a Paper Roll in the Printer](#loading-a-paper-roll-in-the-printer) * [Installing or Replacing MSAM Cards](#installing-or-replacing-msam-cards) * [Connecting Optional Devices](#connecting-optional-devices) * [Connecting the Power Pack](#connecting-the-power-pack) * [Using the Smart Card Reader](#using-the-smart-card-reader) * [Using the Magnetic Card Reader](#using-the-magnetic-card-reader) * [Using the Contactless Reader](#using-the-contactless-reader) ## Selecting Unit Location Use the following guidelines when selecting a location for your device. ### Ease of Use * Select a location convenient for both merchant and cardholder. * Select a flat support surface, such as a countertop or table. * Select a location near a power outlet and a network connection. * For safety, do not string the power cord or other cables in a walkway or place it across a walkway on the floor. ### Environmental Factors * The unit must be used in an attended environment. * Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. * Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor. * Do not use the unit outdoors. {% hint style="warning" %} The Carbon 10 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. *Le Carbon 10 est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.* {% endhint %} ### Electrical Considerations * Avoid using the Carbon 10 during electrical storms. * Place the Carbon 10 10 cm away from metallic objects to avoid interference with the CTLS field. * Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). * Do not use the terminal near water or in moist conditions. ### PIN Protection Measures You can employ several techniques for effective PIN entry screening on the keypad. Use the following methods in combination or singly, as necessary: * Position the Carbon 10 on the printer stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include: * Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. * Position the Carbon 10 so that it is angled in such a way that PIN spying is difficult. * Position the in-store security cameras so that PIN entry is not visible. * Use signage to limit the view of the Carbon 10 to just that of the cardholder. * Offer PIN security literature at the point of sale. ## Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Carbon 10 is a secure product and any tampering may cause the device to cease to function properly. {% stepper %} {% step %} ### Validate the authenticity of the sender Verify the shipping tracking number and other information located on the product order paperwork. {% endstep %} {% step %} ### Remove and inspect the items * Carbon 10 device * Printer Stand * Power pack * Paper roll {% hint style="info" %} Verifone ships variants of the Carbon 10 for different markets. Your unit may have different options or accessories described in this section. {% endhint %} {% endstep %} {% step %} ### Remove all plastic wrapping Remove all plastic wrapping from the terminal and other components. {% endstep %} {% step %} ### Remove the protective film Remove the clear protective film from the displays. {% endstep %} {% step %} ### Save the packing materials Save the shipping carton and packing material for future repacking or moving of the device. {% hint style="danger" %} Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. *Ne pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d'étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.* {% endhint %} {% endstep %} {% endstepper %} ## Periodic Inspection Periodically inspect the Carbon 10 terminal for possible tampering. Signs of tampering include: * Wires protruding out of the device. * Foreign objects inserted into the smart card slot or magnetic stripe slot. * Signs of damage to the tamper-evident labels. * A Tamper Warning message on the device displays. If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see [Service and Support](/hardware-products/hardware/android-devices/carbon-series/carbon-10/carbon-10-installation-guide/service-and-support.md). ## Examining the Unit's Features Before you continue the installation process, review the features of the device. The following illustration shows the Carbon 10 payment components, as well as the tablet memory expansion and other features.

Figure 1 — Carbon 10 Terminal Customer View

The following illustration shows the Carbon 10 tablet features, as well as the printer door and release button.

Figure 2 — Carbon 10 Merchant Tablet View

The following illustration shows the Carbon 10 rear components, featuring the charging and data contacts, speakers, camera, as well as the MSAM and USB compartment. ### Verifone Carbon Features

Figure 3 — Carbon 10 Rear Features

The Carbon 10 presents the following: * A touchscreen LCD Consumer Display. The upper left edge of the Consumer Display acts as the tapping area for contactless transactions. * A magnetic card reader, built into the top right edge of the Consumer Display. The arrows indicate swipe direction. * A smart card reader built into the right side of the Consumer Display. * 10-inch Merchant Tablet display * Printer Stand * The internal thermal printer door opens with a push on the right-side button. * Printer indicator LED. ### Connection Ports Turn the Printer Stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply. The following illustration shows the power, communications and connection ports for the Carbon 10 Printer Stand. ## Establishing Communication

Figure 4 — Power and Communication Ports

You can connect the Carbon 10 Printer Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option. {% hint style="danger" %} Do not connect the device to the power supply until all peripherals are attached. *Ne pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.* {% endhint %} ### Connecting by Ethernet Cable Connect the ethernet cable to the ETH port on the printer stand, then route it directly to a network jack. This is a direct connection to your network.

Figure 5 — Ethernet Connection

### Connecting by Wi-Fi Connect to Wi-Fi by enabling Wi-Fi connectivity on the Tablet or Printer Stand. Select this option from the Network Settings on the Merchant Tablet. ## Loading a Paper Roll in the Printer Before you can process transactions that require a receipt, you must install paper in the printer. The Carbon 10 Printer Stand uses a roll of 80 mm x 80 mm, single-ply, thermal-sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. {% hint style="info" %} When the LED by the printer door blinks amber, this indicates the printer is out of paper. {% endhint %} {% hint style="warning" %} Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to [Accessories and Documentation](/hardware-products/hardware/android-devices/carbon-series/carbon-10/carbon-10-installation-guide/service-and-support.md#accessories-and-documentation). Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. *Papier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation. Gardez le papier thermique dans un endroit sombre. Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.* {% endhint %} {% stepper %} {% step %} ### Press the printer door button

Figure 6 — Opening the Printer Door

{% endstep %} {% step %} ### Remove any partial roll of paper Remove any partial roll of paper in the tray. {% endstep %} {% step %} ### Prepare the new paper roll Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. {% endstep %} {% step %} ### Orient the paper roll Hold the roll so the paper feeds from the *top* of the roll. {% endstep %} {% step %} ### Place the paper roll into the tray Gently drop the paper roll into the printer tray.

Figure 7 — Loading Paper Roll

{% endstep %} {% step %} ### Pull the paper through Pull the paper past the printer door.

Figure 8 — Pulling Paper Through Before Closing Door

{% endstep %} {% step %} ### Align the paper Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.

Figure 9 — Aligning Printer Paper

{% endstep %} {% step %} ### Close the printer door Close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door. {% endstep %} {% endstepper %}

Figure 10 — Closing Printer Door

## Installing or Replacing MSAM Cards {% hint style="info" %} For paper ordering information, refer to [Accessories and Documentation](/hardware-products/hardware/android-devices/carbon-series/carbon-10/carbon-10-installation-guide/service-and-support.md#accessories-and-documentation). {% endhint %} When you first receive your Carbon 10, you may need to install one or more MSAM cards, or you may need to replace old cards. {% hint style="warning" %} Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. *Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique à la terre.* {% endhint %} {% hint style="info" %} Verifone ships variants of the Carbon 10 device for different markets. Your unit may have different features described in this section. {% endhint %} {% stepper %} {% step %} ### Power down the Carbon 10 unit Power down the Carbon 10 unit. {% endstep %} {% step %} ### Place the unit upside down Place the unit upside down on a soft, clean surface to protect the display from scratches. {% endstep %} {% step %} ### Open the MSAM cover Hook your finger on the latch and lift the cover to access the MSAM card slot.

Figure 11 — Opening the MSAM Cover

{% endstep %} {% step %} ### Remove any installed MSAM cards Remove any previously installed MSAM cards from the cardholder. {% endstep %} {% step %} ### Install the MSAM card Install an MSAM card (with the contacts face down) by carefully sliding it into the slot until the card is fully inserted.

Figure 12 — Installing an MSAM Card

{% endstep %} {% step %} ### Close the MSAM cover Swing the MSAM cover down to secure it in place. {% endstep %} {% endstepper %} ## Connecting Optional Devices The Carbon 10 device supports peripheral devices designed for use with electronic point-of-sale terminals. Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. {% hint style="warning" %} Before connecting any peripheral device, power down the terminal and remove the power plug from the Printer Stand. Reconnect the power plug only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. *Avant de connecter un périphérique, débranchez le cordon d'alimentation de la borne et de veiller à ce que la LED témoin verte est pas allumé Rebranchez le cordon d'alimentation seulement après que vous avez terminé de connecter le périphérique (s) périphérique. Pour des informations complètes sur l'installation et l'utilisation périphérique, reportez-vous à la documentation utilisateur fournie avec ces périphériques.* {% endhint %} ### Optional Device Connections You can connect several devices to your Carbon 10 using the ports on the underside of the Printer Stand. {% hint style="info" %} Make sure you tuck the cables under the Printer Stand legs when all cables are installed. This provides some protection to the cables and connectors. {% endhint %} {% hint style="warning" %} Some devices (such as PIN pads) may require a separate power source. Before connecting to any device, remove the power cord from the Carbon 10 Printer Stand. *Certains appareils (ECR et quelques claviers NIP) nécessitent une source d'alimentation séparée. Avant de connecter tout périphérique, débranchez le cordon d'alimentation de l'unité de Carbon 10.* {% endhint %} Contact your Verifone representative or visit the online store at [www.store.verifone.com](https://www.store.verifone.com/) for information on these devices. ### Connecting Cash Drawer to the Carbon 10 Use the dedicated port on the Carbon 10 Printer Stand to attach a cash drawer. The following illustration shows how to make a peripheral connection to a cash drawer (VPN MSC179-029-01-A) using the dedicated port and cable.

Figure 14 — Cash Drawer Connection

## Connecting the Power Pack After connecting optional peripherals, prepare to connect the Printer Stand to your power source. {% hint style="warning" %} Using an incorrectly rated power supply may damage the terminal and Printer Stand. Before troubleshooting, ensure that the power supply being used matches the requirements specified on the bottom of the Printer Stand. (See [Chapter 3, Technical Specifications](/hardware-products/hardware/android-devices/carbon-series/carbon-10/carbon-10-installation-guide/specifications.md), for detailed power supply specifications). Obtain the appropriately rated power supply before continuing with troubleshooting. *Utilisation d'une alimentation mal classé peut endommager le terminal ou de l'empêcher de travailler comme spécifié. Avant de dépannage, assurez-vous que l'alimentation est utilisé pour alimenter le terminal correspond aux exigences spécifiées sur le fond de la borne. (Voir le chapitre 3, Caractéristiques techniques, pour les caractéristiques de l'alimentation.) Obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.* {% endhint %} {% hint style="info" %} Plugging in the Printer Stand power pack to a power source automatically powers up the Carbon 10 terminal if the unit is mounted on the stand. {% endhint %} {% stepper %} {% step %} ### Access the power port Turn the Printer Stand over to access the power port. {% endstep %} {% step %} ### Insert the barrel connector Insert the round barrel connector (see A in Figure 15) into the power port, then tuck the cable under the Printer Stand leg nearest the power port.

Figure 15 — Power Connection

{% endstep %} {% step %} ### Connect the power adapter Connect the power adapter to the power brick (see B in Figure 15). {% endstep %} {% step %} ### Plug in the AC power pack Plug the AC power pack into a wall outlet or power surge protector. {% endstep %} {% step %} ### Place the Printer Stand and mount the Carbon 10 Place the Printer Stand on a stable platform and mount the Carbon 10 unit on the stand.

Figure 16 — Mounting Carbon 10 on Printer Stand

{% endstep %} {% step %} ### Power up the Carbon 10 If the Carbon 10 unit does not automatically power up, press the power button on the Merchant Tablet. {% endstep %} {% step %} ### Log in to the Merchant Tablet If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen, and usually displays its own copyright screen. Log in using your merchant account on the Merchant Tablet. {% endstep %} {% endstepper %} {% hint style="danger" %} Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider using a power surge protector. *Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur. Déconnexion de l'alimentation lors d'une transaction peut entraîner des fichiers de données de transaction non encore stockées dans la mémoire terminal pour être perdu. Pour se protéger contre de possibles dommages causés par la foudre et les surtensions électriques, pensez à installer un protecteur de surtension.* {% endhint %} ## Using the Smart Card Reader The Carbon 10 terminal supports Smart Card transactions. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. {% stepper %} {% step %} ### Position the smart card Position a smart card with the contacts facing upward. {% endstep %} {% step %} ### Insert the smart card Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. {% hint style="warning" %} Leave the smart card in the card reader until the transaction is complete. Wait for the prompt on the Consumer Display before removing the card. Premature card removal will invalidate the transaction. *Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction est terminée. Retrait prématuré de la carte d'invalider la transaction.* {% endhint %} {% endstep %} {% step %} ### Remove the card Remove the card only when the application indicates the transaction is complete. {% endstep %} {% endstepper %}

Figure 17 — Inserting a Smart Card

## Using the Magnetic Card Reader The Carbon 10 terminal supports credit or debit card transactions. If customers' cards do not have an EMV chip or are not Smart Card compliant, use the magnetic card reader to perform payment transactions. {% stepper %} {% step %} ### Position the card Position the card with the magnetic stripe oriented downward, facing the reader. {% endstep %} {% step %} ### Swipe the card To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (from left to the right).

Figure 18 — Using the Magnetic Card Reader

{% endstep %} {% step %} ### Check the screen Check the screen for confirmation of a successful transaction. {% endstep %} {% endstepper %} ## Using the Contactless Reader Carbon 10 provides a third alternative to paying for goods and services: CTLS payments. Use this option when customers opt for contactless payments using their cards or compatible devices. {% stepper %} {% step %} ### Hold the card or device near the reader Hold the card or compatible device within 4 cm of the CTLS reader, or gently tap against the surface of the contactless antenna, marked by the logo.

Figure 19 — Conducting a Contactless Transaction

{% endstep %} {% step %} ### Remove the card or device After you tap your card or compatible device, the LEDs will light up and the buzzer will sound for about 2 seconds, prompting you to remove your card or compatible device. {% endstep %} {% endstepper %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.verifone.com/hardware-products/hardware/android-devices/carbon-series/carbon-10/carbon-10-installation-guide/device-setup.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.