> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/android-devices/ix90-countertop-series/ix90-ux700/ix90-ux700-installation-guide/service-and-support.md).

# Service and Support

The IX90 has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstance, attempt any service, adjustments, or repairs on the unit. Disconnect the unit before cleaning.

## Maintenance and Cleaning

To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

{% hint style="warning" %}
Never use thinner, trichloroethylene, or ketone-based solvents - they can deteriorate plastic or rubber parts.

Because IX90 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.

*N'utilisez jamais de solvants à base de diluant, de trichloréthylène ou de cétone - ils peuvent détériorer les pièces en plastique ou en caoutchouc.*

*Étant donné que le IX90 peut être endommagé par des liquides, ne vaporisez pas de nettoyants ou d'autres solutions directement sur le clavier ou l'écran. Appliquez toujours le nettoyant sur un chiffon avant de nettoyer l'appareil.*
{% endhint %}

## Service Returns

For IX90 equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:

* **USA** - Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 7 P.M., EST
* **International** - Contact your Verifone representative

Before returning IX90 to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more IX90 for repair or replacement (U.S. customers only).

{% hint style="info" %}
For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
{% endhint %}

{% stepper %}
{% step %}

## Get the following information from the printed labels at the back of each IX90 to be returned:

* Product ID, including the model and part number. For example, "IX90" and "M900-XXX-XXX-XXX"
* Serial number (S/N nnn-nnn-nnn)
  {% endstep %}

{% step %}

## Obtain the MRA number(s) by completing one of the following:

* Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
* Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
* Give the MRA representative the information you gathered in Step 1.
* Complete the Inquiry Contact Form at <https://www.verifone.com/en/us/contact-us>.
* Address the Subject box to "Verifone MRA Dept."
* Reference the model and part number in the Note box.
  {% endstep %}

{% step %}

## Describe the problem(s).

{% endstep %}

{% step %}

## Provide the shipping address where the repaired or replacement unit must be returned.

{% endstep %}

{% step %}

## Keep a record of the following items:

* Assigned MRA number(s).
* The Verifone serial number assigned to the IX90 you are returning for service or repair (device serial numbers are located at the back of the unit).
* Shipping documentation, such as air bill numbers used to trace the shipment.
* Model(s) returned (model numbers are located on the Verifone label at the back of the IX90).
  {% endstep %}
  {% endstepper %}

## Accessories

Verifone produces the following accessories and documentation for the IX90. While ordering, please take note of the part number.

Contact information is as follows:

* <https://www.verifone.com/en/us/contact-us>
* **USA** - Verifone Customer Development Center, 1-800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time
* **International** - Contact your Verifone representative.

| Accessory       | Part Number (Black) | Part Number (White) |
| --------------- | ------------------- | ------------------- |
| Printer         | PRT000-NA-01-A      | PRT000-NA-02-A      |
| Cash Drawer     | MSC000-032-01-A     | MSC000-032-02-A     |
| Barcode Scanner | BCR414-209-02-A     | BCR414-209-01-A     |

### Connection Cables

| Component                  | Part Number     | Description                                                                   |
| -------------------------- | --------------- | ----------------------------------------------------------------------------- |
| IX90 UX700                 | CBL900-003-01-A | CABLE, IX90 UX700 TO IO HUB, 1M, 12V/1A                                       |
| IX90 UX700                 | 27352-02-R      | CABLE, ETHERNET BLK RJ45 TO RJ45 STRAIGHT 2M ROHS                             |
| Power supply               | PWR159-002-01-B | PS, 100-240VAC, 12VDC/3.3A/39W+CON, EFF L6, COC T2, LOT7                      |
| Power supply               | CBL000-081-01-A | POWER CORD, EUROPE, IEC320, C7, CEE 7/16 II TYPE C, 250V / 2.5A, 1.83M        |
| Power supply               | CBL000-081-01-A | POWER CORD, EUROPE, IEC320, C7, CEE 7/16 II TYPE C, 250V/2.5A, 1.83M          |
| Power supply               | CBL000-078-01-A | POWER CORD, U.K, IEC320, C7, BS1363 (BSI) TYPE G R/A, 250V/5A, 1.83M 5.0 FUSE |
| SUB ASSY, IX90 IO HUB      | SUB900-002-01-A |                                                                               |
| Cable Management Base IX90 | SUB900-004-01-A |                                                                               |


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