> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/android-devices/p630-series/p630-2/p630-2-installation-guide/maintenance-and-cleaning.md).

# Maintenance and Cleaning

The P630-2 device has no user-serviceable parts. It can, however, be cleaned.

## General Care

Your device is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage.

* Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.
* Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.
* Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.
* Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.

**Chemical for Cleaning**

|                 | Chemical                                                                |
| --------------- | ----------------------------------------------------------------------- |
| Recommended     | ethyl-alcohol                                                           |
| Not Recommended | acetone, butanone, thinner, trichloroethylene, or ketone-based solvents |

These suggestions apply equally to your device or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone authorized service provider for servicing or replacement.

## Smart Card Cleaning

The Smart Card Reader (SCR) must be cleaned regularly, as dirt accumulation can lead to SCR reading problems. SCR can be cleaned using commercially available card reader cleaning cards or using the recommended Verifone cleaning card (PN 02746-02).

## Cleaning the SCR

To clean the SCR:

{% stepper %}
{% step %}

### Inspect the device's SCR for the presence of foreign objects before the cleaning Customer Smart Card.

a. If the unit shows no presence of foreign objects, test the SCR function and record results. Proceed to Step 2.

{% hint style="danger" %}
Send your device to a Verifone authorized repair center if foreign objects are found in the SCR at any time during SCR inspection, test diagnostics, or cleaning process. Removal of foreign objects from the SCR by customers may void the device warranty.

*Envoyez votre appareil à un centre de réparation agréé Verifone si des corps étrangers sont trouvés dans le SCR à tout moment pendant l'inspection du SCR, les diagnostics de test ou le processus de nettoyage. Le retrait de corps étrangers du SCR par les clients peut annuler la garantie de l'appareil.*
{% endhint %}
{% endstep %}

{% step %}

### Clean the SCR with an approved or recommended Verifone cleaning card.

It is always advised to use new cleaning cards at all times.

{% hint style="info" %}
If using a commercially available cleaning card use ONLY an approved SCR cleaning card made specifically for POS SCR devices or Petroleum SCR.
{% endhint %}
{% endstep %}

{% step %}

### Test the SCR after cleaning.

a. If SCR tests out okay as "passing", then the unit is ready for Customer's Smart Card use.

b. If SCR tests out as "failing", then send the unit for repair. Provide details to the repair center when SCR fails to test, either before cleaning OR after cleaning OR both before and after cleaning.
{% endstep %}
{% endstepper %}

## Magnetic Stripe Cleaning

The Magnetic Stripe Reader (MSR) must be cleaned regularly (daily to once a week, depending on usage), as dirt accumulation can lead to MSR reading problems. MSR can be cleaned using commercially available card reader cleaning cards or using the recommended Verifone cleaning card (PN 02746-02).

{% hint style="info" %}
If using a commercially available cleaning card use ONLY an approved MSR cleaning card made specifically for POS MSR card reader devices or Petroleum MSR card readers.
{% endhint %}

## Decommissioning/ Removal from Service

The decommissioning procedure applies to P630-2 series PCI PTS version 6.x POI-approved devices.

{% hint style="info" %}
Failure to use this decommission procedure causes non-compliance to the PCI PTS POI Modular Security Requirements version 6.0 approval of the device.
{% endhint %}

To securely decommission the device:

{% stepper %}
{% step %}

### Prepare your tool

A #8 Phillips head screwdriver is necessary.
{% endstep %}

{% step %}

### Ensure that the device is disconnected from power and any other cables.

{% endstep %}

{% step %}

### Turn the device face down, exposing the rear of the device.

{% endstep %}

{% step %}

### Remove each of the eight screws using the Phillips head screwdriver.

Four of the screws are covered by the rear cable cover. You must remove the cable cover to access these screws.

One screw is covered by a tamper-evident security label. Push the screwdriver through this label to access the screw.
{% endstep %}

{% step %}

### Carefully separate the top housing plastics from the bottom 1mm, then pinch the top and bottom housing back together ensuring a proper fit.

{% endstep %}

{% step %}

### Reinsert all the screws previously removed.

Tighten each screw completely.
{% endstep %}

{% step %}

### Insert the power cable and power up the device.

{% endstep %}

{% step %}

### Turn the device face up showing the display and keypad.

Verify that the unit is in an "Active Tamper." You should see the \*TAMPER\* message displayed on the screen.
{% endstep %}
{% endstepper %}


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