Service and Support

Contact your local Verifone representative or service provider for any problems on your device.

For product service and repair information:

• USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Returning a Device for Service

Before returning a P630-2 device, you must obtain an MRA (Merchandise Return Authorization) number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only).

Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.

Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires.

1

Get the following information from the printed labels on the back of each P630-2 device to be returned:

• Product ID, including the model and part number. For example, "P630-2" "M560-XXX-XXX-XXX" and "PTID xxxxxxxx"
• Serial number (S/N nnn-nnn-nnn)

2

Obtain the MRA number(s) by completing one of the following:

• Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
• Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M. to 8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
• Complete the Inquiry Contact Form at https://www.verifone.com/en/us/contact-us.
• Address the Subject box to "Verifone MRA Dept."
• Reference the model and part number in the Note box.

3

Describe the problem(s).

4

Provide the shipping address where the repaired or replacement unit must be returned.

5

Keep a record of the following items:

• Assigned MRA number(s).
• The Verifone serial number is assigned to the P630-2 device when you are returning for service or repair (device serial numbers are located at the back of the unit).
• Shipping documentation, such as air bill numbers used to trace the shipment.
• Model(s) returned (model numbers are located on the Verifone label at the back of the P630-2 device).

One MRA number must be issued for each P630-2 device you return to Verifone, even if you are returning several of the same models.

Accessories

Verifone produces the following accessories for the P630-2. While ordering, please take note of the part number.

Contact Information is as follows:

• https://www.verifone.com/en/us/contact-us
• USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Connecting Cables

Part Number	Description
CBL282-045-XX-B	USB cable (as Device). Powered from +9 V/1 A DC adaptor
CBL282-033-XX-B	Powered USB cable (as Device). Powered from +12 V PUSB Host
CBL282-031-XX-A	RS-232 cable (DB9). Powered from +12 V DC adaptor
CBL282-036-XX-A	RS-232 cable (RJ45). Powered from Countertop (+12 V)
CBL282-006-01-B	Ethernet/RS232, Dongle 1.0m
CBL435-002-01-A	USB cable (MOD10), Powered from V200c, COIL 2.65m
CBL435-005-02-A	Ethernet and Mini-USB, Dongle Cable 1.0m
CBL435-044-01-C	USB/Ethernet/RS232, Dongle Cable 1.0m

Power Supply

Part Number	Description
PWR435-101-01-A	DC power pack (US)
PWR435-101-02-A	DC power pack (UK)
PWR435-101-03-A	DC power pack (EU)
PWR435-101-04-A	DC power pack (Australia)

Stylus Pen

Part Number	Description
PPL435-010-01-A	Stylus Pen

Stylus Holder

Part Number	Description
PPL435-008-01-A	Stylus Holder

Cleaning Kit

Part Number	Description
02746-01	Verifone Cleaning Kit

External Camera

Part Number	Description
ACC000-100-01-A	External Camera

Camera Door

Part Number	Description
PPL560-523-01-A	Camera Door

Camera Cable

Part Number	Description
MSC560-180-01-A	Camera Cable