> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/android-devices/p630-series/p630-a/p630-a-installation-guide/service-and-support.md).

# Service and Support

Contact your local Verifone representative or service provider for any problems on your device.

For product service and repair information:

* USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
* International – Contact your Verifone representative

## Returning a Device for Service

Before returning a P630-A device, you must obtain an MRA (Merchandise Return Authorization) number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only).

{% hint style="warning" %}
Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.

*Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires.*
{% endhint %}

{% stepper %}
{% step %}

## Get the following information

Get the following information from the printed labels on the back of each P630-A device to be returned:

* Product ID, including the model and part number. For example, "P630-A" "M560-XXX-XXX-XXX" and "PTID xxxxxxxx"
* Serial number (S/N nnn-nnn-nnn)
  {% endstep %}

{% step %}

## Obtain the MRA number(s)

Obtain the MRA number(s) by completing one of the following:

* Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
* Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M. to 8 P.M., Eastern Time.
* Give the MRA representative the information you gathered in Step 1.
* Complete the Inquiry Contact Form at <https://www.verifone.com/en/us/contact-us>.
* Address the Subject box to "Verifone MRA Dept."
* Reference the model and part number in the Note box.
  {% endstep %}

{% step %}

## Describe the problem(s)

Describe the problem(s).
{% endstep %}

{% step %}

## Provide the shipping address

Provide the shipping address where the repaired or replacement unit must be returned.
{% endstep %}

{% step %}

## Keep a record of the following items

Keep a record of the following items:

* Assigned MRA number(s).
* The Verifone serial number is assigned to the P630-A device when you are returning for service or repair (device serial numbers are located at the back of the unit).
* Shipping documentation, such as air bill numbers used to trace the shipment.
* Model(s) returned (model numbers are located on the Verifone label at the back of the P630-A device).
  {% endstep %}
  {% endstepper %}

## Accessories

Verifone produces the following accessories for the P630-A. While ordering, please take note of the part number.

Contact Information is as follows:

* <https://www.verifone.com/en/us/contact-us>
* USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time
* International – Contact your Verifone representative

### Connecting Cables

| Part Number     | Description                                                 |
| --------------- | ----------------------------------------------------------- |
| CBL282-045-XX-B | USB cable (as Device). Powered from +9 V/1 A DC adaptor     |
| CBL282-033-XX-B | Powered USB cable (as Device). Powered from +12 V PUSB Host |
| CBL282-031-XX-A | RS-232 cable (DB9). Powered from +12 V DC adaptor           |
| CBL282-036-XX-A | RS-232 cable (RJ45). Powered from Countertop (+12 V)        |
| CBL282-006-01-B | Ethernet/RS232, Dongle 1.0m                                 |
| CBL435-002-01-A | USB cable (MOD10), Powered from V200c, COIL 2.65m           |
| CBL435-005-02-A | Ethernet and Mini-USB, Dongle Cable 1.0m                    |
| CBL435-044-01-C | USB/Ethernet/RS232, Dongle Cable 1.0m                       |

### Power Supply

| Part Number     | Description               |
| --------------- | ------------------------- |
| PWR435-101-01-A | DC power pack (US)        |
| PWR435-101-02-A | DC power pack (UK)        |
| PWR435-101-03-A | DC power pack (EU)        |
| PWR435-101-04-A | DC power pack (Australia) |

### Stylus Pen

| Part Number     | Description |
| --------------- | ----------- |
| PPL435-010-01-A | Stylus Pen  |

### Stylus Holder

| Part Number     | Description   |
| --------------- | ------------- |
| PPL435-008-01-A | Stylus Holder |

### Cleaning Kit

| Part Number | Description           |
| ----------- | --------------------- |
| 02746-01    | Verifone Cleaning Kit |

### External Camera

| Part Number     | Description     |
| --------------- | --------------- |
| ACC000-100-01-A | External Camera |

### Camera Door

| Part Number     | Description |
| --------------- | ----------- |
| PPL560-523-01-A | Camera Door |

### Camera Cable

| Part Number     | Description  |
| --------------- | ------------ |
| MSC560-180-01-A | Camera Cable |


---

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