Device Setup

This chapter describes the device setup procedure.

Device Location

The following are the guidelines used to select an ideal location for the device.

• The device must be used in an attended environment.

Ease of Use

• Select a location convenient for both the merchant and the cardholder.
• Select a flat support surface less than two meters high, such as a counter top or table, or secure the device on a stand mount supplied by Verifone.
• Select a location near a power outlet, POS, ECR, or computer connected to the device. For safety, do not string cables or cords across a walkway.

• The T650c device must be mounted only on Verifone approved stands.
• The device is suitable for mounting only at height less than or equal to 2 meters.

Environmental Factors

• Do not use the device where there is excess heat, dust, humidity, moisture, caustic chemicals or oils.
• The device is rated and designed not to be used in dusty or moist environment when mounted on a stand.
• Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor.
• Do not use the device outdoors.

Electrical Considerations

• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
• Avoid using the device near water or in moist conditions.
• Disconnect the device from its POS device before cleaning.

Do not use the device near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.

Contactless Considerations

Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the device onto a vertical or inclined surface, use Verifone approved stand.

Using an enclosed metal frame or mount may negatively affect contactless performance.

PIN Protection Measures

Use the following techniques to provide effective screening of the PIN-entry keypad during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice.

• Position the device on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:

  • Visual shields designed into the check-in stand. The shields may be solely for shielding purposes or may be part of the general check-in stand design.
  • Position the angle of the device in such a way that PIN spying is difficult.
• Install the PED on an adjustable stand that allows consumers to swivel the device sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN-entry process difficult.
• Position in-store security cameras so that the PIN-entry keypad is not visible.

The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:

Table 3 — Mounting Methods and Protection Measures

Method	Cashier	Customer in Queue	Customers Elsewhere	On-site Cameras
Countertop without stand	Use signage behind the PED	Install so that customer is between PED and next in queue	No action needed	Do not install within view of cameras
Countertop with stand	No action needed	Install so that customer is between PED and next in queue	No action needed	Do not install within view of cameras

Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:

• Signage on the PED
• Prompts on the display, possibly with a click-through screen
• Literature at the point of sale
• A logo for safe PIN-entry process.

Mounting Considerations

Verifone recommends the use of an approved stand for all mounting situations. Position the device conveniently in relation to power, POS, ECR, and LAN connections. Ensure the T650c device is placed in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit needs to be swiveled during normal operation, Verifone recommends the use of an approved swivel stand.

Special care is required when mounting the T650c device in sites that utilize anti-theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices generate strong electromagnetic fields, which may interfere with T650c device. Always select mounting locations at least 0.5 meter from doorway units and at least 2.0 meters from surface mounted deactivator pads.

Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

Unpacking the Shipping Carton

To unpack the shipping carton:

1. Carefully inspect the shipping carton and its contents for possible tampering or damage.
2. Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.
3. Remove and inspect the contents of the shipping carton. The device ships in multiple configurations, the carton may include all or any of the following:

   • Device
   • Connectivity cable
   • Additional accessories (optional)

Power supply and connectivity cables are shipped separately or depending on the customer requirements.

1. Remove all plastic wrapping from the device and components.
2. Remove the clear protective film from the display.
3. Inspect the terminal for possible tampering; see how to identify signs of tampering in section Periodic Inspection.
4. Save the shipping carton and packing material for future repacking or moving of the device.

Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

Periodic Inspection

Periodically inspect the terminal for possible tampering. Signs of tampering include:

• Overlays in the PIN pad area
• Wires protruding out of the device
• Foreign objects inserted into the smart card slot or magnetic stripe slot
• Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side
• Signs of damage to the tamper-evident labels
• A Tamper Warning message on the device display

If any device is found to have been tampered with, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Verifone Service and Support.

Device Features

Familiarize yourself with the features before continuing with the installation process:

Figure 2: T650c Front Panel

Front Panel

The front panel offers the following features:

• The T650c device has a colored touch screen Display.
• A smart card reader is built into the front of the device to process smart card-based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader.
• A magnetic card reader built into the device for performing debit or credit card transactions. The card can be swiped from either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 11.
• Contactless Reader and EMV have dedicated LEDs lower to the left of the display for contactless payments. For directions on how to conduct contactless transactions, see Using the Contactless Reader.
• A 3.5 mm audio jack to facilitate accessibility for the visually impaired.

Connection Ports

The device has dedicated input/output connectors: Ethernet, RS-232, USB-A, USB-C and DC power.

Connecting Cables and other Devices

To connect required cables and other devices:

1. Remove cable cover as shown below.

Figure 3: Removing Cable Cover

Connect required cables or optional devices. Cable is connected on the Rear of the Unit.

Figure 4: Connecting the Cable

Route the cable through the cable cover first, as shown in the picture.

SAM Card

When you first receive your T650c, you may need to install one or more SAM cards, or you may need to replace old cards. You may need to install one or two Multiple Security Access Module cards or replace an old one.

Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.

Verifone ships variants of the T650c for different markets. Your unit may have different options or accessories described in this section.

Installing or Replacing SAM Card

To install or replace SAM cards:

1. Power off the device.
2. Place the device face down on a soft and clean surface.
3. Remove the cable cover of the unit.
4. Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the SAM card is as indicated in figure 5.
5. Close the cable cover.

Figure 5: SAM Insertion

Position the card's gold contacts facing downward towards the user. The card slot in the device has a set of contacts. The SAM card has a notch on one corner to ensure that it fits into the connector base in only one way.

To replace SAM card, gently slide out the old SAM card before inserting a new one.

Examining Connection Port

The device has dedicated input/output connectors: Ethernet, RS-232, USB-A, USB-C and DC power.

To Connect the Terminal Power Supply

Insert the power supply cable to the T650c device and plug the other end to the power supply.

Figure 6: T650c Power Supply Connection

To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.

To Connect the Terminal to a PC

Insert the RS-232 cable to the T650c device and to the PC.

Figure 7: Connecting to a PC

To Connect the Device to the LAN

Insert the Ethernet cable to the T650c device and to the socket.

Figure 8: Connecting Ethernet Port

To Connect the Device to the External PINpad

Insert the USB-A cable to the T650c device and to the external PINpad (P400).

Figure 9: Connecting to an External PINpad

To Connect the Device to the USB port

Insert the USB-C cable to the T650c device and USB-A to download.

Figure 10: Connecting PC through USB-C port

Manual Startup

Hold the start button for about 3 seconds until the device displays the startup screen.

Manual Shutdown

Hold the start button for about 1 second until the message is displayed on the screen. Touch the "Off" selection to turn off.

The screen is blank when the device has no power.

Loading a Paper Roll in Device with

Install a paper roll before you can start transactions that require a receipt.

The T650c Stand uses a roll of 58 mm x 50 mm, single-ply, thermal-sensitive paper.

A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to perform at least one more transaction.

A message is always displayed to indicate that the printer is out of paper.

Poor-quality paper can jam the printer and create excessive paper dust. To place order for high-quality Verifone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

To install a paper roll

1. Hold both sides of the paper door, which is on the upper corner of the device and open the paper door by pulling outside (See below Figure 11).
2. Remove any partial roll of paper in the tray.

Figure 11: Steps to Install a Paper Roll in T650c

1. Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.
2. Hold the roll so that paper feeds from the top of the roll.
3. Pull the paper past the printer door.
4. Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.
5. With the printer paper extending outside, close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door.

Using the Smart Card Reader

Insert the smart card to proceed with the EMV transaction. EMV supports credit card and debit card transactions.

To Conduct a Smart Card Transaction

1. Position the smart card with the contacts facing upward (see illustration below).
2. Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.
3. Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.

Figure 12: Inserting a Smart Card

Using the Magnetic Card Reader

Use the magnetic stripe reader to perform credit and debit card transactions.

Using a Smart Card Reader - Debit or Credit Card Transaction

1. Position the card with the magnetic stripe facing backwards.
2. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device, as shown in the illustration below.

Figure 13: Using Magnetic Stripe Card

1. Swipe the card through the magnetic card reader.

CTLS Transaction

The T650c supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the display.

Figure 14: Using the CTLS Reader

Camera/QR Code Reader

The T650c extends the use of the countertop device by providing the capabilities for barcode and OCR scanning.

Wi-Fi/BT Support

The T650c device includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.

Bluetooth Support

Supports BR/EDR and LE.

Wireless Transaction

The T650c device supports wireless transactions.

Base

A mounting device that serves as the device's stand and adds support during customer PIN-entry. The stand can be positioned on a countertop and can be adjusted during transactions for privacy.

When conducting customer transactions, the stand orientation can be adjusted for convenience and security.

External and Optional Devices

Multiple cable configurations are provided for the T650c device that supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB connection.

Remove the power cord from the multiport cable before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).

Accessories and Documentation

Verifone produces the following accessories and documentation for the T650c device. When ordering, please take note of the part number.

• Verifone online store at www.estore.verifone.com
• USA – Verifone Customer Development Center, 1-800-837-4366, Monday - Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Accessories

Part Number	Description
PWR560-002-00-A	Verifone Certified Power Adapter
PN 02746-02	Verifone MSR Cleaning Kit

Documentation

Document	VPN
T650c Certifications and Regulations Sheet	DOC560-002-EN-A
T650c Quick Installation Guide	DOC560-004-EN-A