Device Setup

This chapter describes the device setup procedure.

Device Location

The following are the guidelines used to select an ideal location for the device.

Ease of Use

• The T650p portable solution is a lightweight powerhouse that is styled to easily fit in hand and go where you go.
• Easily accept payments anywhere, any type, including mobile wallets and alternative payment methods.

Environmental Factors

• Select a flat support surface, such as a countertop or table, place the device. Please store your T650p device in a dry area:

  • Operation temperature is 0--45 degree Celsius (32° F to 113° F).
  • Storage temperature is -20--70 degree Celsius (-4° F to 158° F).
• Select a location convenient for both the merchant and the cardholder.
• Select a flat support surface, such as a countertop or table, place the device.
• Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor.
• Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.

The device is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.

Personal Security Considerations

The T650p can be used as handover device. Always exercise extreme caution when conducting transactions especially during PIN entry.

• Hand the T650p directly to the cardholder for PIN entry.
• Encourage the cardholder to hold the T650p close to avoid others from seeing the information entered.

Electrical Considerations

• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
• Avoid using the device near water or in moist conditions.
• Disconnect the device from its POS device before cleaning.

Do not use the device near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.

Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

1

Carefully inspect the shipping carton

Carefully inspect the shipping carton and its contents for possible tampering or damage.

2

Validate the authenticity of the sender

Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.

3

Remove and inspect the items

Remove and inspect the following items:

• T650p unit
• USB-C to USB cable
• Paper roll

Verifone ships variants of the T650p for different markets. Your unit may have different options or accessories described in this section.

4

Remove all plastic wrapping

Remove all plastic wrapping from the device and components.

5

Remove the protective film

Remove the clear protective film from the display.

6

Inspect the terminal

Inspect the terminal for possible tampering. See how to identify signs of tampering in section Periodic Inspection.

7

Save the shipping materials

Save the shipping carton and packing material for future repacking or moving of the device.

Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

Periodic Inspection

Periodically inspect the terminal for possible tampering. Signs of tampering include:

• Overlays in the PIN pad area
• Wires protruding out of the device
• Foreign objects inserted into the smart card slot or magnetic stripe slot
• Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side
• Signs of damage to the tamper-evident labels
• A Tamper Warning message on the device display

If any device is found to have been tampered with, please remove it from service immediately, keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Verifone Service and Support.

Device Features

Familiarize yourself with the features before continuing with the installation process:

Front Panel

The front panel offers the following features:

Figure 3 — T650p Front Panel

• The T650p device has a colored touch screen display.
• A smart card reader is built into the front of the device to process smart card-based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader.
• A magnetic card reader built into the device for performing debit or credit card transactions. The card can be swiped from either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 11.
• Contactless Reader and EMV have dedicated LEDs lower to the left of the display for contactless payments. For directions on how to conduct contactless transactions, see Using the Contactless Reader.
• A 3.5 mm audio jack to facilitate accessibility for the visually impaired.

SAM Card

When you first receive your T650p, you may need to install one or more SAM cards, or you may need to replace old cards. You may need to install one or two Multiple Security Access Module cards or replace an old one.

Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.

1

Power off and prepare the device

Power off the device. Place the device face down on a soft and clean surface.

2

Remove the back cover

Figure 4 — Removing Back Cover

Remove the back cover of the unit.

3

Remove the battery

Figure 5 — Removing Battery

Remove the battery from the battery compartment.

4

Insert the SAM cards

Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the SAM card is as indicated in figure 6.

Figure 6 — SIM/SAM Insertion

Position the card's gold contacts facing downward towards the user. The card slot in the device has a set of contacts. The SAM card has a notch on one corner to ensure that it fits into the connector base in only one way.

5

Close the back cover

Close the back cover.

Figure 7 — Closing Back Cover

To replace SAM card, gently slide out the old SAM card before inserting a new one.

Examining Connection Port

The T650p device has one primary USB-C port used for power and download.

Figure 8 — T650p Primary USB-C Port

Using the Battery

The T650p device uses dual cell Li-Ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).

Battery Features

The following are features of the battery:

• Two Li-Ion cells
• A safety circuit that:

  • Prevents cell damage from overcharge, over-discharge, or overheating
  • Activates when the battery is left in an unused device for an extended period

Manual Startup

Hold the start button for about 3 seconds until the device displays the startup screen.

Once the device is powered up, The Verifone ADK MAC screen is displayed.

Manual Shutdown

Hold the start button for about 1 second until the message is displayed on the screen. Touch the "Off" selection to turn off.

The screen is blank when the device has no power.

Connecting the Terminal Power Pack

Connect the T650p device to the provided USB cable and insert the other end into any USB charger head for initial charging.

• Charge the T650p device for eight hours before initial use.
• Disconnecting and unplugging the device power pack, reduces the life of the coin cell battery, which does not recharge and must be replaced if drained.
• Conserve battery power by turning the T650p device off when not in use. Do not let the battery charge fall below 10% for an extended period of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet.

Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) You can use any standard USB charger.

Do not plug the power pack into an outdoor outlet or operate the device outdoors.

During a transaction, disconnecting the power by unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost.

Each T650p device comes with a power supply cable, USB-A to USB-C cable is used to connect the device directly to an USB outlet to charge the battery. The T650p unit is equipped with an USB capable universal port.

To Connect the Terminal Power Supply

Insert the USB-C to the T650p and USB-A port to the power supply or Desktop.

Figure 9 — T650p Power Supply Connection

To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.

Loading a Paper Roll in Device

Install a paper roll before you can start transactions that require a receipt.

The T650p uses a roll of 58 mm x 40 mm, single-ply, thermal-sensitive paper.

A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to perform at least one more transaction.

A message is always displayed to indicate that the printer is out of paper.

Poor-quality paper can jam the printer and create excessive paper dust. To place order for high-quality Verifone paper, refer to Accessories and Documentation.

Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

1

Open the paper door

Hold both sides of the paper door, which is on the upper corner of the device and open the paper door by pulling outside (See below Figure 10).

2

Figure 10 — Steps to Install a Paper Roll in the T650p

Remove any partial roll

Remove any partial roll of paper in the tray.

3

Prepare the new roll

Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.

4

Position the roll

Hold the roll so that paper feeds from the top of the roll.

5

Pull the paper past the printer door

Pull the paper past the printer door.

6

Align the paper

Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.

7

Close the printer door

With the printer paper extending outside, close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door.

Charging the Battery

After unpacking your T650p device, connect the power pack to the unit for eight hours or until fully charged. Refer to the Using the Battery section for more details.

Battery Life

Charging and discharging the battery will cause normal wear on the battery.

Li-Polymer and Li-Ion batteries must be recycled or disposed off properly as per local guidelines/regulations.

Using the Smart Card Reader

Insert the smart card to proceed with the EMV transaction. EMV supports credit card and debit card transactions.

1

Position the smart card

Position the smart card with the contacts facing upward (see Figure 11).

2

Insert the card

Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.

3

Wait for the transaction to complete

Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.

Figure 11 — Inserting a Smart Card

Using the Magnetic Card Reader

Use the magnetic stripe reader to perform credit and debit card transactions.

1

Position the card

Position the card with the magnetic stripe facing backwards.

2

Insert the magnetic card

To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device, as shown in the illustration below.

Figure 12 — Using Magnetic Stripe Card

3

Swipe the card

Swipe the card through the magnetic card reader.

CTLS Transaction

The T650p supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the display.

Figure 13 — Using the CTLS Reader

Wi-Fi/BT Support

The T650p device includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.

Bluetooth Support

Supports BR/EDR and LE.

Wireless Transaction

The T650p device supports wireless transactions.

Cable Connections

You can connect the T650p to peripherals using the Full-Function Base.

Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.

Cable Connections Using the Full-Feature Base

To connect the terminal to other devices via Ethernet, RS-232, and USB, use the T650p Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a micro-USB port. The T650p terminal must be docked on the base to utilize cable connectivity and the Full Feature Base supports BT pairing with the T650p. If the terminal is paired with the base the wired base connection will be routed to the terminal via its BT connection.

Figure 14 — Full-Feature Base Peripheral Connections

Optional Accessories

These accessories can be used to further enhance the device's functionality. See Accessories and Documentation for additional information.

Bluetooth Pairing Between Full-Feature Base and T650p

1

Download and install the Base Control app

Figure 15 — Download Base Control App

Download and Install Base Control app.

2

Turn on Bluetooth and select the dock option

Make sure Bluetooth is turned ON and go to "PAIR A NEW DOCK" option in the app.

3

Follow the app instructions

Follow the instruction from the app to press pairing button on the base.

4

Align the circles with the LED lights

On the next screen, use the camera to align the circles over the LED lights on the side of the base while the device lays on its side.

5

Hold the device still

Make sure the circles and the LED lights on the base are lined up, hold still T650p and pairing will start automatically.

6

Hold the pairing button

Follow the instruction on the screen to hold the pairing button on the base for 3 seconds and release the button.

7

Figure 16 — T650p Bluetooth Pairing with Base

Confirm pairing

Once pairing is successfully completed, the base with its S/N will show up under "Connected Docks" on the screen.

Cable Configuration
Ethernet port	RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port	RJ-45 socket
USB ports	Micro USB and type A USB

Full-Feature Base

The Full-Feature Base (VPN M560-S02-08) provides Bluetooth (BT) 4.2. It also supplies power, Ethernet, USB Host and USB Device, plus powered RS232 connection. See Cable Connections Using the Full-Feature Base.

Figure 17 — T650p Docking with Full-Feature Base

Accessories and Documentation

Verifone produces the following accessories and documentation for the T650p device. When ordering, please take note of the part number.

• Verifone online store at www.estore.verifone.com
• USA – Verifone Customer Development Center, 1-800-837-4366, Monday to Friday, 7 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Accessories

Item	Part Number
Verifone Certified Power Adapter	PWR560-002-00-A
Verifone MSR Cleaning Kit	PN 02746-02

Documentation

Document	VPN
T650p Certifications and Regulations	DOC560-005-EN-A
T650p Quick Installation Guide	DOC560-007-EN-A
T650p Base Full Feature Quick Installation Guide	DOC560-021-EN-A
T650p B-FF Certifications and Regulations	DOC560-009-EN-A