Service and Support

Contact your local Verifone representative or service provider for any problems on your device.

For product service and repair information:

• USA – Verifone Service and Support Group, 1-800-VERIFONE (837-4366), Monday to Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Service Returns

You must obtain a Merchandise Return Authorization (MRA) number before returning the device to Verifone. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only).

For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement.

1

Returning One or More Devices for Repair or Replacement

Gather the following information from the printed labels on the bottom of each device to be returned:

• Product ID, including the model and part number. For example, "T650p", "M560-xxx-xx", and "PTID xxxxxxxx."
• Serial number (S/N xxx-xxx-xxx).

2

Obtain the MRA numbers by completing the following:

• Call Verifone within the United States toll-free at 1-800-Verifone and follow the automated menu options.

  • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern time.
  • Give the MRA representative the information gathered in Step 1.
• Complete the Inquiry Contact Form at: https://support.verifone.com/verifone/support/repair_inquiry.do

  • Address the Subject box with to "Verifone MRA Dept."
  • Reference the model and part number in the Note box.

One MRA number must be issued for each device you return to Verifone, even if you are returning several devices of the same model.

3

Describe the problem(s).

4

Provide the shipping address where the repaired or replacement unit must be returned.

5

Keep a record of the following items:

• Assigned MRA number(s).
• Verifone serial number assigned to the device you are returning for service or repair (serial numbers are located at the bottom of the unit).
• Shipping documentation, such as air bill numbers that can be used to trace the shipment.
• Model(s) returned (model numbers are located on the Verifone label at the bottom of the device).