Device Setup

This section outlines the setup procedures for the UX700-4G-A and UX700-4G-E card reader and controller, covering the following segments:

• Contactless Considerations
• Selecting Unit Location
• Inside the Shipping Carton
• Installing or Replacing SAM Cards
• Inspecting the Connection Port
• Mounting the Device
• UX700-4G-A and UX700-4G-E Transactions

Contactless Considerations

The contactless antenna is located around the display. Ensure that the metallic objects such as the frame case are kept at a minimum distance of 20 mm away from the edge of the device.

Using an enclosed metal frame may negatively affect contactless performance. L'utilisation d'un cadre métallique fermé peut affecter négativement les performances sans contact.

Selecting Unit Location

Use the following guidelines when selecting a location for your device.

• Select a location convenient for the customer.
• Avoid dusty, hot, or damp locations.
• To minimize data reading or writing errors, pick a location free from magnetic interference. Choose a spot a safe distance away from objects or units that generate magnetism.

Choosing Mounting Location

Choose a mounting location that has good access to both card insertion into the chip reader and has enough space to swipe the card through the MSR (Magnetic Stripe Card Reader) reader.

The device is designed to be mounted in an unattended payment terminal (ie. kiosk, vending machine, fuel dispenser, etc.) When selecting a location for PIN entry, use the following guidelines:

• Select a location convenient for the customer. For maximum convenience and security, place the device between 12° and 90° angle.

Ensuring User Privacy

Use the following guidelines to protect the user's privacy when the user enters the PIN:

• PIN entry privacy is protected using a privacy screen aligned to the keypad center at the "5" key.
• The screen is positioned horizontally or tilted up to 45°, limiting visibility to a cone around the keypad.

The front panel of the device meets the IP65 standards for installation in outdoor environments.

• The cardholder's body blocks views between 45° and 270°. The privacy screen ensures a minimum vertical protection angle of 35° (partially exposed) and 40° (fully exposed), with adjustments made when the device is tilted.

Figure 1: Pin Entry Visibility Area

Design Rules

• These definitions apply to a privacy shield, which is provided as design property by the device. It may be a part of the PIN entry device or provided by the device's cabinet. The rules and the figures above are to be considered as guidelines, which may be replaced by other means of at least the same efficiency.
• The keypad reference point is taken as the column position in the middle of the keypad in the row containing the numeric key "5."
• The privacy screen of the device is to be placed horizontally or slightly tilted (0 ≤ δ ≤ 45°) and shall provide the following protection angles:

Horizontal angle β	Remark	Vertical angle α
315° ≤ β ≤ 45°	Within this range of β the cardholder deters an observer with her/his body.	N/A
45° ≤ β ≤ 90° 270° ≤ β ≤ 315°	Within these ranges visual observation of the keypad is partially blocked by the cardholder. The protection angle α shall be at least 35°. Please note that the front end of the privacy screen must be higher if the device is titled.	α ≥ 35°
90° ≤ β ≤ 270°	The protection angle shall be at least 40°. The display side of the privacy screen may be lowered as the device is tilted against the horizontal plane.	α ≥ 40°

The vertical angles given in the table above are with respect to the horizontal plane (see figure above). If by design of the device the keypad is tilted toward the cardholder, the backside of the privacy screen may be lower.

• If the device is to be placed vertically or tilted by 45° or more, the requirements under Step 3 will apply accordingly, using the vertical plane instead of the horizontal plane as the reference for the angle α.
• The protection is based on viewing angles and does not imply a specific technical implementation like physical shields. If the keypad is implemented as a touchscreen, the viewing barrier may be implemented by polarizers (for example, as film embedded within layers of a touchscreen), which deter the observation from the sides. The up (clerk) side must be implemented as a physical shield.

Figure 2: PIN Entry Privacy With Machine's Structure

• You can secure PIN entry by using the payment machine's structure.

Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

Unpacking the Shipping Carton

1

Carefully inspect the shipping carton and its contents

Carefully inspect the shipping carton and its contents for possible tampering or damage.

2

Validate the authenticity of the sender

Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.

3

Remove and inspect the shipping carton box

The carton box includes the following:

• Device
• 4 screws and washers
• Mounting frame

Power supply and connectivity cables are shipped separately or depending upon the customer's requirements.

4

Remove wrapping and protective film

Remove all plastic wrapping from the device and components.

Remove the clear protective film from the display.

5

Inspect the terminal

Inspect the terminal for possible tampering; see how to identify signs of tampering in the section Periodic Inspection.

6

Save the shipping carton and packing material

Save the shipping carton and packing material for future repacking or moving of the device.

Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.

Periodic Inspection

Periodically inspect the terminal for possible tampering. Signs of tampering include:

• Overlays in the PIN pad area.
• Wires protruding out of the device.
• Foreign objects inserted into the smart card slot or magnetic stripe slot.
• Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side.
• Signs of damage to the tamper-evident labels.
• A Tamper Warning message on the device display.

If any device is found to have been tampered with, please remove it from service immediately, keep it available for a potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Service and Support.

Installing or Replacing SAM Cards

You may need to install or replace the Security Access Module (SAM), Micro Secure Digital (SD), and Subscriber Identity Module (SIM) Cards. You can find two SAM slots, one SAM/SIM combo slot, and one Micro SD card slot on the UX700-4G-A and UX700-4G-E.

Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.

To install or replace SAM cards

1

Disconnect the device

Disconnect the device from all power sources.

2

Disconnect external devices

Disconnect the device from any external devices.

3

Insert the SAM/SIM card

Carefully slide the SAM/SIM card into the slot, by aligning the card and carefully sliding into the slot until fully inserted.

Figure 3: Installing SAM Card

• The SAM card holders ensure that cards fit into the slots in only one way.
• The rectangular symbols show the SAM card's notched corners are always visible. These indicate which way the card notch should face before you insert the card into the SAM slot.
• The circular symbols indicate the SAM card slot numbers.

4

Install additional SAM cards

Install additional SAM cards in the available slots as necessary.

Antenna Installation

1

Align and tighten the antenna connector

After aligning the antenna with the corresponding SMA connector on the device, rotate the SMA connector of the antenna until it is fully tightened.

2

Remove the backing paper and install the antenna

Remove the backing paper of the antenna and install it, but do not install it on a metal object.

Figure 4: Antenna Connection

• To avoid mutual interference between antennas, the distance between the two antennas is not less than 0.1m.
• To avoid communication interference, make sure that the distance between the antenna and the equipment is not less than 0.3 m; also, make sure that the distance between the antenna and the metal objects is not less than 0.5 m.
• To guarantee the signal transmission, avoid cross-installation of antenna cables with antenna cables and other cables. If possible, install the antenna above the equipment so that the lead-in cable can be as direct as possible.
• To get better performance of the antenna, the antenna should be installed at a distance of not less than 0.5m from the ground. Secondly, installing the antenna in the basement and the metal closed environment is not recommended.

Inspecting the Connection Port

The device has dedicated input/output connectors: Ethernet, RS-232, USB-A, USB-B, and DC power.

To Connect the Terminal Power Supply

The UX700-4G-A and UX700-4G-E device can be powered from a PSU in the non-Verifone system or by a Verifone Power supply. It can be connected using a 4-pin or 6-pin plug.

Figure 5: UX700-4G-A and UX700-4G-E Power Supply Connection

TIP - To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.

To Connect the Terminal to a PC

There are two RS232 connections COM1 (Communications port) & COM2. Insert the RS-232 cable into the UX700-4G-A and UX700-4G-E device and the PC.

Figure 6: Connecting to a PC

To Connect the Device to LAN

Insert the Ethernet cable to the UX700-4G-A and UX700-4G-E device and the socket.

Figure 7: Connecting to Ethernet Port

Service Switch

This service switch is used to select a safe boot for the Android processor.

Figure 8: Service Switches

Service switch:

During power up, press and hold the service switch to access the Android Processor boot loader. The main purpose of the service switch is to start Sysmode application in Android and enter into the MAC desktop in Linux.

EDL (emergency download) switch:

This switch is used to access the Android Processor Emergency Download mode.

Disconnecting Cables

To disconnect cables, use the same steps described above in reverse. If exchanging cables, use Verifone-approved cables. See Accessories and Cables for cable part numbers and ordering information.

Mounting the Device

Use the following procedure to mount the UX700-4G-A and UX700-4G-E to a suitable mounting surface.

Ensure the mounting frame has a thickness between 2 mm and 14 mm. Assurez-vous que le cadre de montage a une épaisseur comprise entre 2 mm et 14 mm.

To mount the unit

Align the UX700-4G-A and UX700-4G-E stud holes with the holes on the mounting surface.

Figure 9: Mounting the UX700-4G-A and UX700-4G-E

1

Place the reader flush onto the mounting slot

Place the reader flush onto the mounting slot.

2

UX700-4G-A and UX700-4G-E Transactions

Secure the unit

Secure the unit with M4 washers and screws. Tighten the screws using the recommended torque of 10 kgf.cm (9.8 lbf.in).

Transaction Type	UX700-4G-A and UX700-4G-E Device
Insert	To proceed with an EMV transaction: 1. Insert the smart card into the reader slot. 2. Ensure the contacts on the smart card are facing upward. 3. Insert the card smoothly and continuously until it sits firmly. 4. Wait for the application to signal a completed transaction before removing the card. 5. Note that premature card removal may invalidate the transaction. 6. EMV transactions support both credit and debit card transactions using the specified procedure.
Swipe	The device supports both magnetic stripe cards and smart cards. Follow the steps to use the magnetic stripe card: 1. Position the card with the magnetic stripe facing backward or downward. 2. To ensure a proper read, insert the magnetic card from the side of the device. 3. Swipe the card through the magnetic card reader. 4. If using a smart card, insert the card and follow the on-screen instructions before removing it. 5. This process allows for the utilization of both magnetic stripe and smart cards with the device.
CTLS	The device supports contactless credit or debit card transactions. To carry out a contactless smart card transaction, follow the below step: Gently tap the card onto the payment device or hold the card within 4 cm against the surface of the display, above the Contactless Reader icon.