> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/android-devices/ux700-series/ux700-ml/ux700-ml-installation-guide/service-and-support.md).

# Service and Support

Contact your local Verifone representative or service provider for any problems with your device.

For product service and repair information:

* USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
* International – Contact your Verifone representative

## Returning a Device for Service

Before returning the UX700 ML device, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only).

{% hint style="info" %}
**NOTE**\
Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.
{% endhint %}

{% stepper %}
{% step %}

## Get the following information from the printed labels at the back of each UX700 ML device to be returned:

* Product ID, including the model and part number. For example, "UX700 ML" and "M184-XXX-XXX-XXX."
* Serial number (S/N nnn-nnn-nnn)
  {% endstep %}

{% step %}

## Obtain the MRA number(s) by completing one of the following:

* Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
* Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
* Give the MRA representative the information you gathered in Step 1.
* Complete the Inquiry Contact Form at <https://support.verifone.com/verifone/support/repair_inquiry.do>.
* Address the Subject box to "Verifone MRA Dept."
* Reference the model and part number in the Note box.
  {% endstep %}

{% step %}

## Describe the problem(s).

{% endstep %}

{% step %}

## Provide the shipping address where the repaired or replacement unit must be returned.

{% endstep %}

{% step %}

## Keep a record of the following items:

* Assigned MRA number(s).
* Verifone serial number assigned to the UX700 ML device you are returning for service or repair (device serial numbers are located at the back of the unit.)
* Shipping documentation, such as air bill numbers used to trace the shipment.
* Model(s) returned (model numbers are located on the Verifone label at the back of the UX700 ML device.)
  {% endstep %}
  {% endstepper %}

## Accessories and Documentation

Verifone produces accessories and documentation for the card reader. When ordering, please refer to the Verifone Part Number (VPN).

Verifone Online Store at <https://www.verifone.com/en/us/contact-us>

* USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
* International – Contact your Verifone representative

### Connection Cables

| Part Number     | Description                                                                              |
| --------------- | ---------------------------------------------------------------------------------------- |
| 445-117-01-A    | DONGLE, ORANGE D1                                                                        |
| 445-114-01-A    | DONGLE, ORANGE D2                                                                        |
| 445-115-01-A    | DONGLE, ORANGE D3                                                                        |
| CBL184-700-05-A | CABLE, 1M ORANGE U1                                                                      |
| CBL900-003-02-A | CABLE, UX700 TO IO HUB 1.5M, 12V/1A                                                      |
| 445-101-01-A    | ADAPTER, I/O, BASE MODULE, ICE CUBE, SOLDER THE 2 BRAIDED SHIELDING PIGTTAILS TO PCB GND |
| 445-113-01-A    | ADAPTER, I/O, DEBUG 2.0, ICE CUBE, FOR INTERNAL DEBUG AND TEST ONLY                      |
| CBL087-500-01-A | CABLE, USB TYPE-C TO TYPE-A                                                              |
| CBL000-016-01-A | CABLE, 1M MOD10 TO DSUB                                                                  |

### Stand Accessories

| Part Number     | Description                                        |
| --------------- | -------------------------------------------------- |
| PWR445-001-01-A | PS+FERRITE, 120VAC/12VDC/1A,5.5X2.1MM/C-, USA M4XX |
| PWR390-001-01-A | US PSU - 18W                                       |
| PWR390-001-02-A | EU PSU - 18W                                       |
| MET900-018-01-A | PEDESTAL ASSY, UX700ML                             |
| PPL900-025-01-A | REAR COVER ASSY, STAND UX700ML                     |
| SCR40200        | SCREW, PH MS M3X8 SUS W/NYL                        |
| PPL900-018-01-A | FRONT COVER, STAND UX700                           |

### Cleaning Kit

| Part Number | Description            |
| ----------- | ---------------------- |
| 02746       | Verifone Cleaning Kit. |

### Documentation

| Document                             | VPN           |
| ------------------------------------ | ------------- |
| UX700 Certifications and Regulations | DOC184-002-EN |
| UX700 ML Quick Installation Guide    | DOC184-013-EN |


---

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