Service and Support

Contact your local Verifone representative or service provider for any problems with your device.

For product service and repair information:

• USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Returning a Device for Service

Before returning the UX700 ML device, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only).

NOTE Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.

1

Get the following information from the printed labels at the back of each UX700 ML device to be returned:

• Product ID, including the model and part number. For example, "UX700 ML" and "M184-XXX-XXX-XXX."
• Serial number (S/N nnn-nnn-nnn)

2

Obtain the MRA number(s) by completing one of the following:

• Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
• Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
• Complete the Inquiry Contact Form at https://support.verifone.com/verifone/support/repair_inquiry.do.
• Address the Subject box to "Verifone MRA Dept."
• Reference the model and part number in the Note box.

3

Describe the problem(s).

4

Provide the shipping address where the repaired or replacement unit must be returned.

5

Keep a record of the following items:

• Assigned MRA number(s).
• Verifone serial number assigned to the UX700 ML device you are returning for service or repair (device serial numbers are located at the back of the unit.)
• Shipping documentation, such as air bill numbers used to trace the shipment.
• Model(s) returned (model numbers are located on the Verifone label at the back of the UX700 ML device.)

Accessories and Documentation

Verifone produces accessories and documentation for the card reader. When ordering, please refer to the Verifone Part Number (VPN).

Verifone Online Store at https://www.verifone.com/en/us/contact-us

• USA – Verifone Service and Support Group, 1-800-837-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative

Connection Cables

Part Number	Description
445-117-01-A	DONGLE, ORANGE D1
445-114-01-A	DONGLE, ORANGE D2
445-115-01-A	DONGLE, ORANGE D3
CBL184-700-05-A	CABLE, 1M ORANGE U1
CBL900-003-02-A	CABLE, UX700 TO IO HUB 1.5M, 12V/1A
445-101-01-A	ADAPTER, I/O, BASE MODULE, ICE CUBE, SOLDER THE 2 BRAIDED SHIELDING PIGTTAILS TO PCB GND
445-113-01-A	ADAPTER, I/O, DEBUG 2.0, ICE CUBE, FOR INTERNAL DEBUG AND TEST ONLY
CBL087-500-01-A	CABLE, USB TYPE-C TO TYPE-A
CBL000-016-01-A	CABLE, 1M MOD10 TO DSUB

Stand Accessories

Part Number	Description
PWR445-001-01-A	PS+FERRITE, 120VAC/12VDC/1A,5.5X2.1MM/C-, USA M4XX
PWR390-001-01-A	US PSU - 18W
PWR390-001-02-A	EU PSU - 18W
MET900-018-01-A	PEDESTAL ASSY, UX700ML
PPL900-025-01-A	REAR COVER ASSY, STAND UX700ML
SCR40200	SCREW, PH MS M3X8 SUS W/NYL
PPL900-018-01-A	FRONT COVER, STAND UX700

Cleaning Kit

Part Number	Description
02746	Verifone Cleaning Kit.

Documentation

Document	VPN
UX700 Certifications and Regulations	DOC184-002-EN
UX700 ML Quick Installation Guide	DOC184-013-EN