Device Setup
This chapter describes the setup procedure for the V310 in the following sections:
Environmental and Safety Instructions
PIN Protection Measures
Inside the shipping Carton
Periodic Inspection
Device Features
Examining Connection Port
Loading a Paper Roll
Charging the Battery
V310 Transactions
Wi-Fi/BT Support
Environmental & Safety Guidelines
Follow these guidelines to ensure safe installation and reliable operation of the device:
Install the device in a clean, dry, and customer-accessible location, away from excessive heat, dust, humidity, moisture, chemicals, oils, and sources of magnetic interference.
Avoid direct sunlight, heat-emitting equipment, and unstable surfaces to prevent equipment damage or personal injury.
Keep the device away from water and do not place it on unstable carts, stands, or tables.
Read and understand all safety instructions before installing the device. Do not proceed if any instructions or warnings are unclear.
Do not install or operate the device if any components are missing or damaged. Improper installation or misuse may result in equipment damage, personal injury, or warranty invalidation.
Use only Verifone-approved accessories and power supplies to minimize the risk of fire, electric shock, or injury.
PIN Protection Measures
To help protect cardholder PIN confidentiality during PIN entry:
Position the device to prevent unauthorized observation of the PIN-entry process.
Adjust the device angle to minimize the risk of shoulder surfing.
Ensure in-store security cameras are positioned so that the PIN-entry keypad is not visible.
Inside the Shipping Carton
Open the shipping carton and carefully inspect the contents for signs of tampering or shipping damage. A tampered or damaged device may not function correctly or may operate in an insecure manner.
Unpacking the Shipping Carton
WARNING
Do not use a tampered or damaged unit. The device is equipped with tamper-evident labels. If you observe any damage to a label or component, promptly inform both the shipping company and your Verifone service provider.
N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé d'étiquettes d'inviolabilité. Si vous constatez des dommages sur une étiquette ou un composant, informez-en rapidement la compagnie maritime et votre fournisseur de services Verifone.
Periodic Inspection
Periodically inspect the device for signs of tampering. Check for the following:
Wires protruding from the device.
Foreign objects inserted into the smart card reader or magnetic stripe reader.
Unusual bulges below the magnetic stripe reader or an additional magnetic stripe read head visible from the side.
Damaged or missing tamper-evident labels.
A Tamper Warning message displayed on the screen.
WARNING
Special Care is required when mounting the V310 device in sites that utilise anti-theft devices positioned at doorways or surface mounted deactivator pads.
Devices of this type, such as Sensormatic brand devices, generate strong electromagnetic fields, which may interfere with V310 devices. Always select mounting locations at least 0.5 meter from doorways, units and at least 2.0 meters from surface mounted decativator pads.
Device Features
Familiarize yourself with the device features before continuing with the installation process.
Installing or Changing SIM/SAM Card
Examining Connection Port
The V310 device has one primary USB-C port used for power and download.
Using the Battery
The V310 device utilises a dual-cell Li-ion battery with the following features:
The battery incorporates a safety circuit that prevents damage from overcharging, over-discharge, or overheating.
It activates when the battery is left unused in the device for extended periods.
The battery provides power to the security circuit when the V310 device has no external power source.
Connecting the Terminal Power Pack
Connect the V310 device to the provided USB cable, and plug the other end into any USB charger head for initial charging.
WARNING
Do not plug the power pack into an outdoor outlet or operate the device outdoors. During a transaction, disconnecting the power by unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost.
Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas l'appareil à l'extérieur. Pendant une transaction, si vous débranchez l'appareil de la prise murale alors que la batterie est très faible, vous risquez de perdre les données de transaction non encore enregistrées dans la mémoire de l'appareil.
Each V310 device is supplied with a power supply cable. Use the USB-A to USB-C cable to connect the device directly to a USB outlet to charge the battery. The V310 unit has a universal USB-capable port.
Loading a Paper Roll
Install a paper roll before you can start transactions that require a receipt.
The V310 Stand uses a roll of 40 mm x 58 mm, single-ply, thermal-sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to perform at least one more transaction.
To install a paper roll
Charging the Battery
After unpacking your V310 device, connect the power pack to the unit and allow it to charge fully. Refer to the Using the Battery section for more details.
Battery Life
Charging and discharging the battery will cause normal wear on the battery.
WARNING
Do not dispose batteries in a fire. Li-Polymer and Li-Ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites.
Ne jetez pas les batteries au feu. Les batteries lithium-polymère et lithium-ion doivent être recyclées ou éliminées de manière appropriée. Ne jetez pas les batteries lithium-ion dans les décharges municipales.
V310 Transactions
Insert
A smart card reader is integrated into the front of the device to process smart card-based debit or credit transactions.
To proceed with an EMV transaction:
Insert the smart card into the reader slot.
Ensure the contacts on the smart card are facing upward.
Insert the card smoothly and continuously until it sits firmly.
Wait for the application to signal a completed transaction before removing the card.
Premature card removal may invalidate the transaction.
EMV transactions support both credit and debit cards.
Swip
A magnetic card reader processes debit or credit card transactions. Insert the card from the side of the device.
To use a magnetic stripe card:
Position the card with the magnetic stripe facing backward or downward.
Insert the card from the side of the device.
Swipe the card through the magnetic card reader.
For a smart card, insert it and follow the on-screen instructions.
CTLS
The device supports contactless credit or debit card transactions.
Tap the card on the payment device.
Alternatively, hold the card within 4 cm of the Contactless Reader icon.
Wi-Fi/BT Support
The V310 device includes an integrated Wi-Fi RF Transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.
Bluetooth Support
Supports BR/EDR and LE.
Wireless Transaction
The V310 device supports wireless transactions.
Camera/QR Code Reader
The V310 device features a primary camera boasting 0.3 MP FF + Illumination LED. Additionally, it expands the functionality of countertop devices by incorporating barcode and QR scanning capabilities.
Follow these steps to scan successfully:
Open the app that requires barcode or QR code scanning.
Position the scanner or camera over the barcode or QR code.
Align the code within the scanning area and hold the device steady.
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