Device Setup
This section outlines the setup procedures for the e285 covering the following segments:
Usage Guidelines
Follow these guidelines when using your e285.
Environmental Factors
Select a flat support surface, such as a countertop or table, to keep the device safe in between uses.
Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor.
Do not use the device outdoors.
The device is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
L'appareil n'est ni étanche à l'eau ni à la poussière et est destiné à une utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à la pluie ou à la poussière peut annuler toute garantie.
Personal Security Considerations
The e285 is a handover device. Always exercise extreme caution when conducting transactions, especially during PIN entry.
Hand the e285 directly to the cardholder for PIN entry.
Encourage the cardholder to hold the e285 close to avoid others from seeing the information entered.
Electrical Considerations
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
Do not use the device near water or in moist conditions.
Unpacking the Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e285 is a secure product and any tampering may cause the device to cease to function properly.
Remove the protective film
Remove the clear protective film from the unit.
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
N'utilisez pas un appareil qui a été altéré ou autrement endommagé. Cet appareil est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé, informez-en immédiatement la compagnie maritime et votre représentant ou fournisseur de services Verifone.
Device Features
Before you continue the installation process, familiarize yourself with the features of the e285. (See below Figure 2).
A colored capacitive-touch LCD display.
Two types of keys:
Telephone style keypad (keypads may vary in style).
Three color-coded function keys below the keypad (from top to bottom: CANCEL, CLEAR, ENTER).
A smart card reader built into the bottom of the device to process smart card transactions. For directions on how to use a smart card, see Using the Smart Card Reader.
A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. Swipe the card with the magnetic stripe facing down, away from the display. For directions on how to use a magnetic card, see Using the Magnetic Card Reader.
A Power LED located on the left side that acts as a power/charging indicator.
A CTLS functionality for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader.
Micro SIM 1 and SIM 2 compartments built into the bottom of the device inside the back compartment (SIM on 3G version only).
A micro SAM compartment is built into the bottom of the device inside the back compartment.
Removing the Battery Cover
To remove the battery cover and access the battery, micro SIM, and micro SAM slots, follow these steps:
Installing Micro SIM and or SAM Cards
The e285 device supports the installation of two GSM SIMs (Subscriber Identity Module) and/or SAM (Security Access Module). Use the following procedures to install a SIM and/or SAM card.
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.
Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.
Remove the battery cover
Follow Removing the Battery Cover.
Initial Battery Charging
After unpacking your e285 device, connect the power pack to the unit for eight hours or until fully charged.
The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.
Starting Up and Shutting Down
The e285 device starts up differently depending on how it is powered.
The device starts up automatically when the e285 is connected to a non-battery power source, regardless of the battery charge state.
To manually power up, hold the green key down for about 4 seconds until the device displays the startup screen.
The device lights up once the power is on.
To manually shutdown, hold the red key down for about 4 seconds until the device screen stays blank.
Using the Battery
The e285 device uses a single-cell Li-ion battery which features:
The battery has a safety circuit that:
Prevents cell damage from overcharge, over-discharge, or overheating.
Activates when the battery is left in an unused device for extended periods.
The battery provides power to the security circuit when the e285 device has no external power source.
Li-ion batteries are not affected by shallow charging.
Follow these best practices for best function:
Conserve battery power by turning the e285 device off when not in use.
Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish battery capacity.
Recharge the battery by connecting the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet.
The e285 device has two-color LEDs:
Amber: indicates that it is charging.
White: indicates that it is fully charged.
Battery Life
Charging and discharging the e285 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Cables for ordering information).
Do not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites.
Ne jetez pas les piles dans le feu. Les batteries Li-ion doivent être recyclées ou éliminées correctement. Ne jetez pas les batteries Li-ion dans les décharges municipales.
Charging the Battery
After installing the battery, the e285 device can be connected to the optional power pack or charged with a wireless charger.
Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
L'utilisation d'une alimentation électrique mal évaluée peut endommager l'appareil ou l'empêcher de fonctionner comme spécifié. Avant le dépannage, assurez-vous que l'alimentation électrique utilisée pour alimenter l'appareil correspond aux exigences spécifiées au bas de l'appareil. (Voir Spécifications pour les spécifications détaillées de l'alimentation.) Procurez-vous l'alimentation électrique appropriée avant de poursuivre le dépannage.
Do not plug the power pack into an outdoor outlet or operate the device outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the device from a wall power while at a very low battery charge may cause transaction data files not yet stored in the device memory to be lost.
Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas l'appareil à l'extérieur. Au cours d'une transaction, débrancher l'alimentation en retirant la batterie ou en débranchant l'appareil de l'alimentation murale alors que la batterie est très faible peut entraîner la perte des fichiers de données de transaction non encore stockés dans la mémoire de l'appareil.
Charging via the Power Pack
Verifone offers an optional power supply (VPN PWR087-300-01-A) to connect the device directly to a power outlet and charge the battery.
Charging with the Folio
Verifone also offers wireless charging accessories (VPN TBD) that can be connected to the optional power supply (VPN PWR087-300-01-A) to charge the e285 device when fitted with the Folio accessory.
Upon startup, the e285 device loads its application, displays the Verifone copyright screen and shows a unique copyright screen.
Connecting to a Computer
Connect the e285 device to a PC or laptop to download applications.
Conducting Wireless Transactions
To conduct a wireless transaction:
Ensure the device is in an optimal position for transmitting.
Follow the on-screen instructions provided with your application.
Using the Smart Card Reader
The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
Using the Magnetic Card Reader
Use the magnetic stripe reader to perform credit and debit card transactions.
Using the CTLS Reader
The e285 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD.
Using Accessories
Verifone makes multiple accessories available:
Optional power supply (VPN PWR087-300-01-A)
Folio with inductive Qi charging (VPN TBD)
Charging Cradles for Bulk Charger (VPN TBD)
Bulk Charger (VPN TBD)
See Accessories and Cables for ordering information.
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