> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/exxx-series/e285/e285-power-bank-installation-guide/service-and-support.md).

# Service and Support

Contact your local Verifone representative or service provider for any problems with your Power Bank.

For product service and repair information:

* USA – Verifone Service and Support Group, 1-800-Verifone (837-4366)
* Monday – Friday, 8 A.M. - 8 P.M., Eastern time
* International – Contact your Verifone representative

You must obtain a Merchandise Return Authorization (MRA) number before returning the Power Bank to Verifone. The following procedure describes how to return one or more Power Bank for repair or replacement (U.S. customers only).

{% hint style="info" %}
For international customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
{% endhint %}

{% stepper %}
{% step %}

#### Record the Power Bank information

Get the following information from the printed label on each e285 Power Bank:

* Product ID, including the model and part number. For example, `e285 Power Bank` and `ACC087-026-01-A`.
  {% endstep %}

{% step %}

#### Obtain an MRA number

Use one of the following methods:

* Call Verifone toll-free at 1-800-Verifone. Follow the automated menu options.
  * Select the MRA option. The department is open Monday through Friday, 8 A.M. to 8 P.M. Eastern Time.
  * Give the representative the information from the previous step.
* Complete the [Inquiry Contact Form](https://www.verifone.com/en-us/contact/contact-us).
  * Enter `Verifone MRA Dept.` in **Subject**.
  * Enter the model and part number in **Note**.

{% hint style="info" %}
One MRA number is required for each returned e285 Power Bank, even for matching models.
{% endhint %}
{% endstep %}

{% step %}

#### Describe the problem

Describe the issue with each Power Bank.
{% endstep %}

{% step %}

#### Provide the return address

Provide the shipping address for the repaired or replacement unit.
{% endstep %}

{% step %}

#### Keep your return records

Record the following:

* Assigned MRA number.
* Shipping documentation, including air bill tracking numbers.
* Returned model number from the label on the Power Bank back.
  {% endstep %}
  {% endstepper %}

## Documentation

Verifone produces the following documentation for the e285 Power Bank. When ordering, please take note of the part number.

* Verifone online store [www.estore.verifone.com](http://www.estore.verifone.com)
* USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time
* International – Contact your Verifone representative

| Document                                       | VPN           |
| ---------------------------------------------- | ------------- |
| e285 Power Bank Certifications and Regulations | DOC087-528-EN |
| e285 Power Bank Quick Installation Guide       | DOC087-52X-EN |


---

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