> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/exxx-series/e285/e285-quick-installation-guide.md).

# e285 Quick Installation Guide

This guide takes you from an unopened box to a first payment on the e285.

Before you begin, confirm you have all devices, cables, and accessories listed below.

## What's in the Box

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h3>e285 device</h3></td><td></td><td data-object-fit="contain"><a href="/files/84bb1386f62d3e5f5d66560f2338464574fe42e9">/files/84bb1386f62d3e5f5d66560f2338464574fe42e9</a></td></tr><tr><td><h3>USB-C cable</h3></td><td></td><td data-object-fit="contain"><a href="/files/b93130601f320d22c1e8a1827bdf86c2567439de">/files/b93130601f320d22c1e8a1827bdf86c2567439de</a></td></tr></tbody></table>

## Quick Setup Guide

{% stepper %}
{% step %}

### Install the SIM and SAM Cards

Open the back of the device to reach the battery and the card slots underneath it.

{% stepper %}
{% step %}

#### Place the device face down

Turn the device off and lay it face down on a soft, clean surface so the display is protected (A).

<figure><img src="/files/14baee21446804b83173dd47dd0a5567debb2708" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Slide the battery cover off

Slide the cover down, away from the magnetic card reader at the top of the device (B).

<figure><img src="/files/1de50ad6774301afeea3b3c4ce0e38212bf36157" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Lift out the battery

Pull the tab on the battery and lift the battery out of its compartment (C).

<figure><img src="/files/035347dbbb4d3b1e321113fef42367d2cbf4b200" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Insert the cards

Slide each card into its slot with the gold contacts facing down (D). SIM2 sits at the top of the compartment; SAM and SIM1 sit below it.

<figure><img src="/files/3bca4c5bcacae82757963ba12182cd58f5d09f13" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Refit the battery

Seat the battery back in its compartment and press the bottom edge down until it clips into place (E).

<figure><img src="/files/58ba80dd1f0f158af78c2c5d6234bf4d2d93b40e" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Slide the battery cover back on

Slide the cover up, toward the magnetic card reader, until it seats (F).

<figure><img src="/files/2c860d6056208217dab6d457ed1c4e9b6504a446" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}

{% step %}

### Fit the Retaining Screw

Drop the retaining screw into the hole on the back cover and tighten it to lock the cover in place.

<figure><img src="/files/69c62300400d4c51061ccbfdf52e48bd1c64532a" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Charge the Device

Insert the USB-C plug into the USB-C port at the bottom of the device, then plug the power pack into a wall outlet.

<figure><img src="/files/e916023f95d81b1012bf51880494be1439e8c1e9" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Connect the Device to a Computer

Insert the USB-C plug into the device and connect the other end of the cable to a USB port on the computer.

<figure><img src="/files/965f1ec0d2fd0dc945d0287c109451954824fc84" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Swipe a Magnetic Stripe Card

Insert the card from the top of the device with the magnetic stripe facing backwards, and swipe it through the reader.

<figure><img src="/files/1c7320639aa5fe822c236a0a053e6ec698c22f60" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Tap a Contactless Card

Gently tap the card, or hold it against the contactless antenna above the keypad and display, until the device reads it.

<figure><img src="/files/cbf9c3ae720824c5391e16dc04324a32630d4e35" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Insert a Chip Card

Position the card with the contacts facing upward and insert it into the slot at the bottom of the device in one smooth motion, leaving it in place until the transaction finishes.

<figure><img src="/files/25834e514dd388759c37605f0d3d283a7b4716a4" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Full Installation Guide

For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide](/hardware-products/hardware/engage-devices/exxx-series/e285/e285-installation-guide.md) (DOC087-513-EN).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.verifone.com/hardware-products/hardware/engage-devices/exxx-series/e285/e285-quick-installation-guide.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.