> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/exxx-series/e355/e355-installation-guide/device-setup.md).
# Device Setup
This section outlines the setup procedures for the e355.
## Usage Guidelines
Use the following guidelines when using your e355.
### Environmental Factors
* Select a flat support surface, such as a countertop or table, to keep the device safe in between uses.
* Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
* Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor.
* Do not use the device outdoors.
{% hint style="warning" %}
The device is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
*L'appareil n'est ni étanche à l'eau ni à la poussière et est destiné à une utilisation en intérieur uniquement. Tout dommage causé à l'appareil par une exposition à la pluie ou à la poussière peut annuler toute garantie.*
{% endhint %}
### Personal Security Considerations
The e355 is a handover device. Always exercise extreme caution when conducting transactions, especially during PIN entry.
* Hand the e355 directly to the cardholder for PIN entry.
* Encourage the cardholder to hold the e355 close to avoid others from seeing the information entered.
### Electrical Considerations
* Avoid using this product during electrical storms.
* Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
* Do not use the device near water or in moist conditions.
## Unpacking the Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e355 is a secure product and any tampering may cause the device to cease to function properly.
{% stepper %}
{% step %}
### Inspect the carton contents
Remove and inspect the following items:
* e355 unit
* USB to Micro-USB cable
{% endstep %}
{% step %}
### Remove the wrapping
Remove all plastic wrapping from the unit and other components.
{% endstep %}
{% step %}
### Remove the protective film
Remove the clear protective film from the unit.
{% hint style="warning" %}
Do not use a unit that has been damaged or tampered with. The e355 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately.
*N'utilisez pas un appareil qui a été endommagé ou altéré. Le e355 est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé ou si l'appareil semble avoir été ouvert, veuillez en informer immédiatement la compagnie maritime et votre représentant Verifone ou fournisseur de services.*
{% endhint %}
{% endstep %}
{% step %}
### Save the packing materials
Save the shipping carton and packing material for future repacking or moving.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Charge the e355 device for eight hours before initial use.
{% endhint %}
## Examining e355 Device Features
Before you continue the installation process, familiarize yourself with the features of the e355. (See Figure 3 and Figure 2).
{% hint style="info" %}
Verifone ships variants of the e355 for different markets. Your device may have a different configuration. The following devices may or may not be present: a CTLS (Contactless) reader, a smart card reader, or a barcode scanner. However, the basic processes described in this guide remain the same, regardless of device configuration.
{% endhint %}
### Front View
The front panel includes the following features:
Figure 2: e355 Device Features (Front View)
* A 320 x 240 pixel color LCD Display.
* Barcode Buttons located on both sides of the e355 to activate the 2D imager for scanning barcodes. (See [Using the Barcode Reader](#using-the-barcode-reader)).
* A Power LED (Light Emitting Diode) Indicator beside the Micro-USB port indicates the e355 device's operational state.
* A Micro-USB port located on the right side for data connection and power charging. You can also use this to connect the e355 to a computer using a standard USB to Micro-USB cable (VPN CBL000-049-01-A). (See [Connecting the e355 to a Power Source or a Host Computer](#connecting-the-e355-to-a-power-source-or-a-host-computer)).
* Two types of keys on the mechanical keypad:
1. A 12-key keypad
2. Three color-coded function keys below the keypad
{% hint style="warning" %}
Do NOT paste anything on the keypad surface to avoid malfunction.
*Ne collez rien sur la surface du clavier pour éviter tout dysfonctionnement.*
{% endhint %}
* A Smart Card Reader to process smart card transactions (See [Using the Smart Card Reader](#using-the-smart-card-reader)).
* A Magnetic Stripe Reader, for performing debit or credit card transactions (See [Using the Magnetic Stripe Reader](#using-the-magnetic-stripe-reader)).
* A 2D Imager located on top of the device for scanning barcodes; an audible "beep" indicates a successful scan (See [Using the Barcode Reader](#using-the-barcode-reader)).
* LEDs that act as CTLS activity, system power, and charging indicators (See [Color Behavior](#color-behavior)).
* A CTLS functionality for contactless payments (See [Using the CTLS Reader](#using-the-ctls-reader)).
### Back View
The back panel includes the following features:
Figure 3: e355 Device Features (Back View)
* A Battery Compartment Cover. Remove the cover to access the removable battery and the MSAM compartment.
* An MSAM (Micromodule-Size Security Access Module) Compartment to support stored-value card programs or other merchant card requirements. (See [Installing/Replacing an MSAM Card](#installingreplacing-an-msam-card)).
{% hint style="info" %}
The MSAM compartment is located inside the battery compartment. Remove the battery to display the access to the compartment.
{% endhint %}
* Barcode Buttons located on both sides of the e355 to activate the 2D imager for scanning barcodes (See [Using the Barcode Reader](#using-the-barcode-reader)).
* A Docking Connector at the bottom of the device to connect to the e355 Frame and Smart Charger.
## Installing/Replacing an MSAM Card
When you first receive your e355, you may need to install an MSAM card or you may need to replace an old card.
{% hint style="warning" %}
Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.
*Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.*
{% endhint %}
{% hint style="info" %}
Not all applications require the use of an MSAM card.
{% endhint %}
{% stepper %}
{% step %}
### Disconnect the e355
Unplug all cables and chargers from the e355.
{% endstep %}
{% step %}
### Remove the battery-cover screw
Remove the screw from the battery cover.
Figure 4: Removing the Battery Cover
{% endstep %}
{% step %}
### Remove the battery cover
Slide the cover outward, away from the device.
{% endstep %}
{% step %}
### Remove the battery
Gently pull the plastic tab to remove the battery. The MSAM compartment is on the battery compartment's left side.
{% endstep %}
{% step %}
### Insert the MSAM card
Insert the MSAM card with the gold contacts facing up. Ensure the card is fully inserted.
{% hint style="info" %}
The MSAM slot is spring-loaded. Press and release the card to eject it.
{% endhint %}
{% endstep %}
{% step %}
### Reinstall the battery
Align the battery's gold contacts with the pins on the e355. Keep the plastic tab visible.
{% hint style="info" %}
The plastic tab helps remove the battery from its compartment.
{% endhint %}
Figure 5: Inserting an MSAM Card
{% endstep %}
{% step %}
### Reinstall the battery cover
Replace the battery cover and tighten the screw.
Figure 6: Returning the Battery Cover
{% endstep %}
{% endstepper %}
## Manually Starting and Resetting the e355
To turn on the e355, press and hold the Enter key for at least five seconds.
The Reset button is located between the right Barcode Button and Power LED Indicator.
{% hint style="warning" %}
The Reset button resets the device to its initialized state. NEVER use the Reset button unless instructed by a Verifone support representative.
*Le bouton Réinitialiser réinitialise l'appareil à son état initialisé. N'utilisez JAMAIS le bouton Réinitialiser sauf indication contraire d'un représentant de l'assistance Verifone.*
{% endhint %}
## Connecting the e355 to a Power Source or a Host Computer
Plug the wall-mount charger into an external power source and connect it to the e355 to charge the device. You can also connect the e355 to a computer to synchronize data and/or charge the device.
{% hint style="info" %}
Charge the e355 device for eight hours before initial use.
{% endhint %}
### To Connect the e355 to a Wall-mount Charger
{% stepper %}
{% step %}
#### Connect the charger to power
Plug the Verifone-certified wall-mount charger into a wall outlet or powered surge protector.
{% endstep %}
{% step %}
#### Connect the e355
Insert the Micro-USB cable into the port on the e355 side.
{% endstep %}
{% endstepper %}
Figure 7: Connecting the e355 to a Wall-mount Charger
### To Connect the e355 to a Host Computer via Micro-USB
{% stepper %}
{% step %}
#### Connect the e355
Connect the Micro-USB cable to the port on the e355 side.
{% endstep %}
{% step %}
#### Connect the computer
Connect the other end of the cable to the host computer's USB port.
{% endstep %}
{% endstepper %}
Figure 8: Connecting the e355 to a Host Computer
## Color Behavior
The following table shows the behavior of the LEDs during various system power states.
| Sleep | Battery Low | Battery Extremely Low | Battery Charging | Charging Timer Fault | Normal Operation | LED Behavior |
| ----- | ----------- | --------------------- | ---------------- | -------------------- | ---------------- | -------------------------------------------------------------------------------------- |
| Y | | | | | | Green, blinks every 4 seconds |
| | Y | | | | |
|
| | | Y | | | | Orange, 1Hz rate, 50% duty cycle |
| | | | Y | | | Orange, on continuously |
| | | | | Y | | Green, on continuously |
| | | | | | | LEDs are turned OFF when charging the e355 on a gang charger |
## Using the Smart Card Reader
The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
To conduct a smart card transaction:
{% stepper %}
{% step %}
### Position the card
Position the smart card with its contacts facing the keypad.
{% endstep %}
{% step %}
### Insert the card
Insert the card into the reader slot in one smooth, continuous motion. Ensure it sits firmly.
Figure 9: Inserting a Smart Card
{% endstep %}
{% step %}
### Wait for completion
Wait for the application to confirm the transaction. Do not remove the card early.
{% endstep %}
{% endstepper %}
## Using the Magnetic Stripe Reader
Use the magnetic stripe reader to perform credit and debit card transactions.
To conduct a credit/debit card transaction:
{% stepper %}
{% step %}
### Position the card
Position the card with the magnetic stripe facing backward.
{% endstep %}
{% step %}
### Insert the card
Insert the magnetic card from the top of the device, as shown in Figure 10.
Figure 10: Using Magnetic Stripe Card
{% endstep %}
{% step %}
### Swipe the card
Swipe the card through the magnetic card reader.
{% endstep %}
{% endstepper %}
## Using the CTLS Reader
The e355 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD, with a CTLS symbol.
Figure 11: Using the CTLS Reader
## Using the Barcode Reader
The Barcode buttons located on either side of the e355 activate the barcode reader \[See Figure 12]. Press either button to scan barcodes.
Figure 12: Using the Barcode Reader
{% hint style="info" %}
When activated, do not point the barcode reader directly at a person to avoid unnecessary harm or injury.
Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
{% endhint %}
## Using the e355 Frame
The e355 Frame Type A allows you to use the payment application installed on your Apple device together with your e355 terminal.
### Frame Type A for iPad mini and iPad 2
Follow these procedures to install an e355 terminal and an iPad mini/iPad 2 device into the frame.
#### To install the e355 Terminal
{% stepper %}
{% step %}
**Unlock the Release button**
Loosen the retaining screw to unlock the Release button. The captive screw remains in its slot.
Figure 13: Loosening Screw to Unlock Release Button
{% endstep %}
{% step %}
**Insert the e355**
Insert the e355 until it locks in place.
{% hint style="info" %}
**TIP:** Pull and hold the release button downwards for easy insertion.
{% endhint %}
Figure 14: Inserting e355 Terminal
{% endstep %}
{% step %}
**Lock the Release button**
Tighten the front retaining screw to lock the Release button.
{% endstep %}
{% step %}
**Secure the terminal**
Insert and tighten the rear screw to secure the e355 terminal.
Figure 15: Securing the e355 Terminal
{% endstep %}
{% endstepper %}
#### To install an iPad mini/iPad 2
Although iPad mini and iPad 2 devices use different Type A frames, the installation procedures are the same. Follow these steps to install a tablet into the frame.
To attach the tablet, the top part of the e355 Frame should be removed.
{% stepper %}
{% step %}
**Loosen the retaining screw**
Loosen the retaining screw. The captive screw remains in its slot.
Figure 16: Loosening Screw to Unlock Release Button
{% endstep %}
{% step %}
**Remove the top casing**
Slide the Release button to disengage the casing from the main unit.
Figure 17: Removing Top Casing
{% endstep %}
{% step %}
**Insert the iPad**
Insert the iPad mini into the casing.
{% endstep %}
{% step %}
**Connect the iPad**
Align the tablet port with the frame Lightning connector. Press the tablet down firmly.
{% endstep %}
{% step %}
**Secure the casing**
Replace the top casing and tighten the retaining screw.
{% hint style="info" %}
Do not leave a gap when tightening the screw. This secures the e355 and protects the frame.
{% endhint %}
Figure 18: Installing the Tablet
{% endstep %}
{% endstepper %}
### Frame Type A for iPod touch 6
Follow these procedures to install an e355 terminal and iPod touch 6 into the frame.
#### To install the e355 Terminal
{% stepper %}
{% step %}
**Insert the e355**
Insert the e355 terminal into the slot until it locks in place.
Figure 19: Inserting e355 Terminal
{% endstep %}
{% step %}
**Secure the e355**
Extend the front part to align the screw holes. Insert and tighten the screw.
Figure 20: Securing the e355 Terminal
{% endstep %}
{% endstepper %}
#### To remove the e355 from the Frame
{% stepper %}
{% step %}
**Remove the front screw**
Remove the screw at the front of the frame.
Figure 21: Removing the Screw
{% endstep %}
{% step %}
**Release the e355**
Insert a paper clip or similar tool into the hole below the Power LED. Slide the e355 upward.
Figure 22: Inserting a Paper Clip to Remove the e355
{% endstep %}
{% endstepper %}
#### To install an iPod touch 6
Follow these steps to install an iPod touch 6 into the frame.
{% stepper %}
{% step %}
**Remove the rear screw**
With the front part extended, remove the screw from the back of the frame.
Figure 23: Removing the Back Screw
{% endstep %}
{% step %}
**Remove the top casing**
Press and hold the Release buttons on both frame sides. Pull the top casing upward.
Figure 24: Removing the Top Casing
{% endstep %}
{% step %}
**Connect the iPod touch**
Align the iPod touch port with the frame Lightning connector. Press the device down firmly.
{% endstep %}
{% step %}
**Secure the frame**
Replace the top casing. Insert the rear screw to secure the frame.
Figure 25: Returning the Top Casing
{% endstep %}
{% endstepper %}
## Charging the e355
The e355 and the Apple device installed on the Type A Frame can be charged either sequentially or simultaneously, depending on which USB port is used.
### Sequential Charging
Plug the other end of the USB cable into a wall-mount charger or the USB port on a computer and connect it to the USB port located just below the release button. When the e355 reaches 90% charge capacity, the iPad 2/iPad mini device is charged next.
Figure 26: Connecting the e355 Frame Type A to a WallMount Charger (iPad 2/iPad mini)
{% hint style="info" %}
If the device is intended for use in environments where the temperature exceeds the specified operating range, integrators must take measures to control ambient conditions, ensuring that the product remains within the designated temperature range.
{% endhint %}
### Simultaneous Charging
To simultaneously charge the e355 and iPad 2/iPad mini device, plug the power adapter to an external power source and connect it into the DC (Direct Current) IN port on the e355 frame.
Figure 27: Connecting the e355 to a Power Adapter (iPad 2/iPad mini)
To simultaneously charge the e355 and iPod touch 6 device, plug the other end of the USB cable to a wall-mount charger or the USB port on a computer and connect it to the USB port located on the right side.
Figure 28: Connecting the e355 Frame Type A to a WallMount Charger (iPod touch 6)
## Using the Gang Charger and Smart Charger
Using the Gang Charger and Smart Charger also allows you to simultaneously charge an e355 terminal and your Apple device.
### Gang Charger
Use the Gang Charger to charge your e355 terminal and iPad mini/iPad 2 device.
Figure 29: Using the Gang Charger
### Smart Charger
Use the Smart Charger to charge your e355 terminal and iPod touch 6 device. Two charging cradles are available for the Smart Charger. One only supports the standalone e355 terminal, while the other supports the e355 Type A Frame.
{% hint style="info" %}
Regardless of the charging cradle used, the PC/Network connection and charging procedures are the same.
{% endhint %}
Figure 30: Using the Smart Charger
#### Using Multiple Smart Chargers
You can connect up to three e355 Smart Chargers in a daisy chain pattern. The figure below shows how to connect multiple Smart Chargers to a Network or PC. Each Smart Charger in the chain needs to be connected to a separate power source.
Figure 31: Using Multiple Smart Chargers
{% hint style="info" %}
The switch at the bottom of the charger allows you to choose between a PC or Network connection.
{% endhint %}
Figure 32: Choosing Between a PC or Network Connection
---
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
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```
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