> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/exxx-series/e355/e355-quick-installation-guide.md).

# e355 Quick Installation Guide

This guide takes you from an unopened box to a first payment on the e355.

Before you begin, confirm you have all devices, cables, and accessories listed below.

## What's in the Box

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h3>e355 device</h3></td><td>Shipped with a USB to Micro-USB cable.</td><td data-object-fit="contain"><a href="/files/5e19247c9535c5299337e5678145a91c5fe33433">/files/5e19247c9535c5299337e5678145a91c5fe33433</a></td></tr></tbody></table>

## Quick Setup Guide

{% stepper %}
{% step %}

### Install the MSAM Card

The MSAM compartment sits inside the battery compartment, so the cover and the battery come off first.

{% stepper %}
{% step %}

#### Slide the battery cover off

Unplug any cables, remove the screw from the battery cover and slide the cover outwards, away from the device (A).

<figure><img src="/files/4ac4721212e8a8247a5f87559863f386f46ff475" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Lift the battery out

Pull the plastic tab gently to lift the battery out of its compartment (B).

<figure><img src="/files/ec325b53392d74a0c66fc8d3ab9392830c53ab55" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Insert the MSAM card

Slide the card into the slot on the left of the battery compartment with the gold contacts facing up, and push it fully home (C).

<figure><img src="/files/fd96e220d8901d23b1f1a0ce0d57d52131b001ed" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Refit the battery

Seat the battery back in its compartment, aligning its gold contacts with the pins in the device, and leave the plastic tab visible (D).

<figure><img src="/files/ceffbf4c6522aa6ce744a8afc7b00850e9664a0b" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Refit the battery cover

Slide the cover back on and tighten the screw (E).

<figure><img src="/files/b8337a3a687a14b9963bb580843daed19ada5b5b" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}

{% step %}

### Charge the Device

Insert the micro-USB plug into the port on the side of the device, then plug the charger into a wall outlet.

<figure><img src="/files/fad5d702491f5b880566a117810cc8ebd81b18b6" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Connect the Device to a Computer

Insert the micro-USB plug into the device and connect the other end of the cable to a USB port on the computer.

<figure><img src="/files/9eccfee73038116787e5d3a26f2816c5432a676f" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Scan a Barcode

Press the barcode button on the side of the device to activate the 2D imager and aim it at the barcode; a beep confirms a successful scan.

<figure><img src="/files/01e8d8c981053133ddf07faae6f7a8c3798c6f16" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Swipe a Magnetic Stripe Card

Position the card with the magnetic stripe facing backwards, insert it from the top of the device and swipe it through the reader.

<figure><img src="/files/bee0485af9b6217ee1fc77a471f183a0c110b2b0" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Tap a Contactless Card

Gently tap the card, or hold it against the contactless antenna above the keypad and display, until the device reads it.

<figure><img src="/files/e0d685a4925d5aed2384c86157c434df74a70545" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Insert a Chip Card

Position the card with the contacts facing the same way as the keypad, insert it into the slot at the bottom of the device in one smooth motion and leave it in place until the transaction finishes.

<figure><img src="/files/d4666a6bd21aa585ec76ce0c1c92e5a93cea6356" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

## Full Installation Guide

For full device setup details, product information, and troubleshooting steps, refer to the [Installation Guide](/hardware-products/hardware/engage-devices/exxx-series/e355/e355-installation-guide.md) (DOC087-063-EN).


---

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