Device Setup
This section outlines the setup procedures for the M400, covering the following segments:
Terminal Location
Following are guidelines used to select an ideal location for the terminal.
Ease of Use
Select a location convenient for both the merchant and cardholder.
Select a flat support surface, such as a countertop or table, or mount it on a mounting stand supplied by Verifone.
Select a location near a power outlet, POS (Point-of-Sale), ECR (Electronic Cash Register), or computer connected to the terminal. Do not string cables or cords across a walkway for safety.
Environmental Factors
Do not use the unit where there is high heat, dust, humidity, moisture, caustic chemicals or, oils.
Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Do not use the terminal outdoors.
The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.
Le terminal n'est ni étanche ni étanche à la poussière. Il est destiné à un usage intérieur uniquement. N'importe lequel les dommages causés à l'appareil par l'exposition à la pluie ou à la poussière peuvent annuler toute garantie.
Electrical Considerations
Avoid using this product during electrical storms.
Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
Do not use the terminal near water or in moist conditions.
Disconnect the device from its POS terminal before cleaning.
Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock, or damage.
N'utilisez pas le terminal à proximité d'eau, notamment d'une baignoire, d'un lavabo, d'un évier de cuisine. ou une cuve à lessive, dans un sous-sol humide ou près d'une piscine pour éviter les chocs ou dommage.
Contactless Considerations
Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.
Using an enclosed metal frame or mount may negatively affect contactless performance.
L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact.
PIN Protection Measures
Use the following techniques to provide effective screening of PIN-Entry Devices (PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice.
Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:
Visual shields were designed on the check-in stand. The shields may be solely for shielding purposes or may be part of the general check-in stand design.
Position the terminal so that it is angled in such a way that PIN spying is difficult.
Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN-entry process difficult.
Position in-store security cameras so that the PIN-entry keypad is not visible.
The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:
Mounting Methods and Protection Measures
Countertop without stand
Use signage behind the PED
Install so that customer is between PED and next in queue
No action needed
Do not install within view of cameras
Countertop with stand
No action needed
Install so that customer is between PED and next in queue
No action needed
Do not install within view of cameras
Verifone also recommends instructions to the cardholder regarding safe PIN-entry. This can be done with a combination of:
Signage on the PED
Prompts on the display, possibly with a click-through screen
Literature at the point of sale
A logo for a safe PIN-entry process
Ensuring User Privacy
Use the following guidelines to protect the user's privacy when he enters his personal identification number (PIN):
The area of visibility should not be larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user.
You can secure PIN entry by installing a Ensuring User Privacy (optional).
Mounting Considerations
Verifone recommends the use of an approved stand for all mounting situations. Position the terminal conveniently in relation to power, POS, ECR, and LAN (Local Area Network) connections. Ensure the M400 device is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit will be swiveled during normal operation, Verifone requires the use of an approved swivel stand.
Inside the Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an insecure manner.
Unpacking the Shipping Carton
Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.
N'utilisez pas un appareil trafiqué ou endommagé. Le terminal est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé, veuillez en informer immédiatement la compagnie maritime et votre fournisseur de services Verifone.
Terminal Features
Familiarize yourself with the terminal features before continuing with the installation process:
Front Panel
The front panel offers the following features:
A touchscreen display.
A set of keys that include:
A 12-key, telco-style keypad (keypads may vary in style).
Three function keys at the bottom of the keypad (from left to right, CANCEL, CLEAR, ENTER).
A magnetic card reader is built into the right side. LEDs show the proper swipe direction, with the stripe facing down and towards the keypad.
A smart card reader is built into the unit's front side. An icon indicates the proper card position and insertion direction.
A 3.5 mm audio jack to facilitate accessibility for the visually impaired.
Connection Ports
The terminal has a USB (Universal Serial Bus) Type C port for power and communications connection.
Connecting Cables and other Devices
To connect required cable connections and other devices:
M400 Connection Options
The M400 terminal can be connected to other systems using several methods. They all connect to the M400 using the USB Type C cable connected to the rear of the unit.
Powered USB Cable
A Powered USB cable (PN CBL445-003-01-A) provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type.
M400 Wi-Fi/BT is intended to be provided with the listed external power module with an output rating of 12V DC, a minimum of 1A. and evaluated as a Limited Power Source/Class 2 Transformer, output rated SELV, non-energy hazardous or equivalent.
ICE Cubes
ICE Cubes are devices that offer economical, efficient, flexible, and specific connectivity options. These modules are attached between a base module and an end cap to meet specific customer requirements for different communication interfaces.
The available module functions are provided below:
Base Module (PN 445-101-01-A)
Provides the interface to the M400 terminal through the USB type C connector in the rear of the unit and the optional ICE cube modules. It has:
Interface to the M400 terminal
Power supply connection (12V 1 A)
Audio out connection (line level stereo)
ICE cube connection bus to connect to additional cubes
Serial Interface Module (PN 445-102-01-A)
This module has:
ICE cube bus in
ICE cube bus out
RJ-45 with UART signals
USB Interface Module (PN 445-103-01-A)
This module has:
ICE cube bus in
ICE cube bus out
RJ-45 with USB signals
Ethernet Interface Module (PN 445-104-01-A)
This module supports 10/100 Mbits/sec and has:
ICE cube bus in
ICE cube bus out
RJ-45 with Ethernet signals
Supported Configurations
The currently supported ICE cube configurations are:
USB
MSC445-006-00-A
Base Module + USB Module
Ethernet
MSC445-010-00-A
Base Module + Ethernet Module
Ethernet with USB
MSC445-011-00-A
Base Module + Ethernet Module + USB Module
Ethernet, Serial with USB*2
MSC445-012-00-A
Base Module + Ethernet Module + Serial Module + USB*2 Module
Base only
MSC445-023-00-A
Base Module
Serial
MSC445-028-00-A
Base Module + Serial Module
Ethernet with Serial
MSC445-029-00-A
Base Module + Ethernet Module + Serial Module
Micro SD Card
M400 supports micro SD for additional memory.
Installing or Replacing Micro SD Card
To install or replace Micro SD card:
To replace the Micro SD card, gently slide out the old micro SD card before inserting a new one.
MSAM Card
You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one.
Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager l'équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.
Installing or Replacing MSAM Card
To install or replace MSAM cards:
To replace the SAM card, gently slide out the old SAM card before inserting a new one.
Terminal Power Source
The terminal is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source.
The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction. The terminal shuts down automatically once the power source is removed.
Do not connect the terminal to the power supply until all peripherals are attached.
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-01-A. See Specifications for detailed power supply specifications.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause unstored data files to be lost.
Ne connectez pas le terminal à l'alimentation électrique tant que tous les périphériques ne sont pas connectés.
L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Utilisez uniquement un bloc d'alimentation portant le numéro de pièce PWR445-001-01-A. Voir Spécifications pour les spécifications détaillées de l'alimentation.
Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut également entraîner la perte de fichiers de données non stockés.
Connecting M400 Terminal to a Power Source
To connect the M400 terminal to a power source:
Calibrate Touch Panel
The terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 60 seconds, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure should then be performed. Also, while in System Mode, verify that the time on the unit is correct.
Calibrating Touch Screen
To calibrate the touchscreen:
Smart Card Reader
The smart card transaction procedure can vary depending on the application. Verify for proper procedure with your application provider before performing a smart card transaction.
Using the Smart Card Reader
To use the smart card reader:
Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction.
Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré de la carte peut invalider une transaction.
Magnetic Card Reader
The terminal has a magnetic card reader that uses a triple-track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.
Using the Magnetic Card Reader (Credit/Debit Card Transaction)
To use the magnetic card reader (credit/debit card transaction):
Contactless Smart Card Transaction
The terminal supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.
Performing a Contactless Smart Card Transaction
To perform a contactless smart card transaction:
Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly.
Ne laissez pas les surfaces métalliques entrer en contact avec le module sans contact pour garantir son bon fonctionnement.
M400 Wi-Fi/BT Support
M400 Wi-Fi/BT version includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management and an integrated radio transceiver for Bluetooth wireless systems.
Bluetooth Support
Supports Eddystone and iBeacon profiles only.
Wireless Transaction
M400 supports wireless transactions. Wireless transactions occur when initialized by an application.
Optional Accessories
These accessories can be used to further enhance the device's functionality. See Accessories for additional information.
Privacy Shield
The privacy shield is used to hide the keys while the cardholder enters a PIN during a transaction.
Installing the Privacy Shield
To install a privacy shield:
Insert the hooks
Squeeze the sides and slide the hooks into the slots.
Lock the hooks
Release the sides to lock the hooks in place.
Stylus and Holder
A stylus with a holder can be attached to the M400 terminal and used as an alternative device input method.
Attaching the Stylus Holder
To place the stylus holder:
Install the holder bracket
Align and place the stylus-holder bracket on the terminal.
Place the stylus
Place the stylus pen in the terminal holder.
Stand
A mounting device that serves as the terminal's docking station and adds support during customer pin entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience.
Docking the Terminal on the Stand
Align the terminal
Place the terminal on the base. Align the stand screws with the terminal's rear keyholes.
Lock the terminal
Slide the terminal down to lock it in place.
Undocking the Terminal from the Stand
Release the terminal
Position the terminal so the stand screws align with its rear keyholes.
Remove the terminal
Lift the terminal off the stand.
External and Optional Devices
The ICE Cube, when connected to a terminal, supports a variety of peripheral devices commonly used with electronic point-of-sale (POS) systems. These include devices such as electronic cash registers (ECR), cash drawers, barcode scanners, external keyboards, weighing scales, external printers, speakers, and PINpads, which can be connected through either serial or USB Host ports.
Remove the power cord from the base module before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).
Retirez le cordon d'alimentation du module de base avant de connecter un périphérique. Rebranchez le cordon d'alimentation uniquement après avoir terminé de connecter le(s) périphérique(s).
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