> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/m4xx-series/m400/m400-privacy-shield-quick-installation-guide.md).

# M400 Privacy Shield Quick Installation Guide

This guide shows how to fit the privacy shield onto an M400 payment terminal and how to take it off again.

Before you begin, confirm you have all devices, cables, and accessories listed below.

## What's in the Box

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h3>M400 Privacy Shield</h3></td><td>The moulded shield that fits over the M400 keypad to screen PIN entry from view.</td><td data-object-fit="contain"><a href="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FAEbcfEjYgqpstcR926sB%2Fstep-1.png?alt=media&amp;token=eb57bfb2-b6d3-47dd-8cbd-6351adae0de8">step-1.png</a></td></tr></tbody></table>

## Quick Setup Guide

{% stepper %}
{% step %}

### Fit the Privacy Shield

Seat the shield over the keypad of the M400 so that it sits square around the keys.

{% stepper %}
{% step %}

#### Press the shield onto the keypad

Hold the shield over the keypad and press both side walls inward against the terminal, so that each leg slides down into the slot beside the keypad, as the enlarged detail shows.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FN1pzjNRsJnq2oVDk1mip%2Fstep-2-1.png?alt=media&amp;token=0b450d66-68b1-4967-ac27-d8d1ca369c1b" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Check that the shield is seated

With both legs engaged, the shield sits flat around the keypad and its side walls rest flush against the terminal.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2F9mANeYCOCjV1vbfe1dAm%2Fstep-2-2.png?alt=media&amp;token=ccb89b1d-d192-446d-9ca6-9b572ec32e63" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endstep %}

{% step %}

### Remove the Privacy Shield

Free the legs first, then lift the shield clear of the terminal.

{% stepper %}
{% step %}

#### Press the side walls inward

Press both side walls of the shield inward to release the legs from the keypad slots.

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FIXnULrLbIh9VuHfJDebQ%2Fstep-3-1.png?alt=media&amp;token=7c990cdc-63ec-4f68-b474-3edbb273c2f2" alt="" width="375"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Lift the shield off

Lift the shield straight up to draw both legs out of the slots and off the terminal.
{% endstep %}
{% endstepper %}
{% endstep %}
{% endstepper %}

<figure><img src="https://142576632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkxOil1YNUno7kCEUA3XZ%2Fuploads%2FSI0JS9D0IPogxvcbXaNM%2Fstep-3-2.png?alt=media&amp;token=5e92b9e6-87c2-4a21-9f25-233e11a0c530" alt="" width="375"><figcaption></figcaption></figure>

## Full Installation Guide

For full device setup details, product information, and troubleshooting steps, refer to the [M400 Installation Guide](/hardware-products/hardware/engage-devices/m4xx-series/m400/m400-installation-guide.md) (DOC445-003-EN).


---

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