Device Setup

This section outlines the setup procedures for the M440 device, covering the following segments:

Device Location

The following are guidelines used to select an ideal location for the device.

• The device must be used in an attended environment.

Ease of Use

• Select a location convenient for both the merchant and cardholder.
• Select a flat support surface less than two meters high, such as a countertop or table, or secure the device on a stand mount supplied by Verifone.
• Select a location near a power outlet, POS, ECR (Electronic Cash Register), or computer connected to the device. For safety, do not string cables or cords across a walkway.

• The M440 device must be mounted only on Verifone-approved stands.
• The device is suitable for mounting only at heights less than or equal to 2 meters.

Environmental Factors

• Do not use the device where there is excess heat, dust, humidity, moisture, caustic chemicals, or oils.
• Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor.
• Do not use the device outdoors.

Electrical Considerations

• Avoid using this product during electrical storms.
• Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
• Avoid using the device near water or in moist conditions.
• Disconnect the device from its POS device before cleaning.

Do not use the device near water, including a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.

N'utilisez pas l'appareil à proximité de l'eau, y compris d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'une buanderie, dans un sous-sol humide ou à proximité d'une piscine pour éviter tout choc ou dommage.

Contactless Considerations

Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the device to vertical or inclined surfaces, use the Verifone approved stand.

Using an enclosed metal frame or mount may negatively affect contactless performance.

L'utilisation d'un cadre ou d'un support métallique fermé peut affecter négativement les performances sans contact.

PIN Protection Measures

Use the following techniques to provide effective screening of the PIN entry keypad during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice.

• Position the device on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:

  • The visual shield designed into the check-in stand The shields may be solely for shielding purposes or may be part of the general check-in stand design.
  • Position the device so that it is angled in such a way that PIN spying is difficult.
• Install the PED (PIN Entry Device) on an adjustable stand that allows consumers to swivel the device sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.
• Position in-store security cameras so that the PIN Entry keypad is not visible.
• This risk of shoulder-spying during PIN Entry can be significantly reduced by installing the optional approved privacy shield.

The following table describes the two preferred mounting methods and the recommended measures to protect against PIN capture in four observation corridors:

Method	Cashier	Customer in Queue	Customers Elsewhere	On-site Cameras
Countertop without stand	Use signage behind the PED	Install so that customer is between PED and next in the queue	No action needed	Do not install within view of cameras
Countertop with stand	No action needed	Install so that customer is between PED and next in the queue	No action needed	Do not install within view of cameras

Verifone also recommends instructing the cardholder regarding safe PIN Entry. This can be done with a combination of:

• Signage on the PED.
• Prompts on the display, possibly with a click-through screen.
• Literature at the point of sale.
• A logo for safe PIN Entry process.
• You can secure PIN Entry by installing a Privacy Shield (optional).

Mounting Considerations

Verifone recommends the use of an approved stand for all mounting situations. Position the device conveniently in relation to power, POS, ECR, and LAN (Local Area Network) connections. Ensure the M440 device is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit needs to be swiveled during normal operation, Verifone recommends the use of an approved swivel stand.

Special care is required when mounting the M440 device in sites that utilize antitheft devices positioned at doorways or surface-mounted deactivator pads. Devices of this type, such as Sensormatic brand devices generate strong electromagnetic fields, which may interfere with the M440 device. Always select mounting locations at least 0.5 meters from doorway units and at least 2.0 meters from surface-mounted deactivator pads.

Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner.

Unpacking the Shipping Carton

1. Carefully inspect the shipping carton and its contents for possible tampering or damage.
2. Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.
3. Remove and inspect the contents of the shipping carton. The device ships in multiple configurations, the carton may include all or any of the following:

   • Device
   • Connectivity cable
   • Additional accessories

   Power supply and connectivity cables are shipped separately or depending on the customer's requirements.
4. Remove all plastic wrapping from the device and components.

   Remove the clear protective film from the display.
5. Inspect the terminal for possible tampering; see how to identify signs of tampering in the section Periodic Inspection.
6. Save the shipping carton and packing material for future repacking or moving of the device.

Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.

N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé, veuillez en informer immédiatement la compagnie maritime et votre fournisseur de services Verifone.

Periodic Inspection

Periodically inspect the terminal for possible tampering. Signs of tampering include:

• Overlays in the PIN pad area
• Wires protruding out of the device
• Foreign objects inserted into the smart card slot or magnetic stripe slot
• Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side
• Signs of damage to the tamper-evident labels
• A Tamper Warning message on the device display

If any device is found to have been tampered with, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please refer to Service and Support. For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed and has not been removed.

Device Features

Familiarize yourself with the device features before continuing with the installation process:

Figure 2: M440 Features

Front Panel

The front panel offers the following features:

• The Verifone M440 device has a colored touch-screen display.
• A smart card reader built into the front of the device to process smart card based debit or credit transactions. For directions on how to use a smart card, refer to Using the Smart Card Reader.
• A magnetic card reader built into the device for performing debit or credit card transactions. The card can be swiped from either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 11.
• Contactless Reader and EMV have dedicated LEDs lower to the left of the display for contactless payments. For directions on how to conduct contactless transactions, refer to Contactless Smart Card Transaction.
• A 3.5 mm audio jack to facilitate accessibility for the visually impaired.

Connection Ports

The device has one custom multiport interface for power and communications connection.

Connecting Cables and other Devices

1. Unscrew and the remove cable cover as shown below.

Figure 3: Removing Cable Cover

1. Connect required cable connections or optional devices. Attaching the multiport cable provides multiple connection options.

Figure 4: Multiport Cable Connected on the Rear of the Unit

Route the multiport cable through the cable cover first, as shown in the picture.

1. Close the cable compartment as shown below.

Figure 5: Closing Cable Compartmen t with Cable Cover

M440 Connection Options

The M440 device can be connected to other systems using several methods. They all connect to the M440 using the Multiport cable connected to the rear of the unit.

Powered Multiport Cable

Powered Multiport Cable provides USB signal connectivity and power. It provides a convenient way of connecting other systems of the same type.

Figure 6: Powered Multiport Cable

MSAM Card

You may need to install one or two Multiple Security Access Module (MSAM) cards or replace an old one.

Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.

Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager l'équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.

Installing or Replacing MSAM Card

1. Power off the device.
2. Place the device face down on a soft and clean surface.
3. Remove the cable cover of the unit.
4. Insert the MSAM cards. Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the MSAM card is as indicated in the figure 7.
5. Close the cable cover.

Figure 7: MSAM Insertion

Position the card's gold contacts facing downward toward the user. The card slot in the device has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way.

To replace the SAM card, gently slide out the old SAM card before inserting a new one.

Device Power Source

The device is powered by an external AC/DC power pack. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the device to the power source.

The device requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the device can potentially experience power fluctuations that might cause malfunction. The device shuts down automatically once the power source is removed.

Do not connect the device to the power supply until all peripherals are attached.

Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR445-001-1-A. Refer to Specifications for detailed power supply specifications.

Do not plug the power pack into an outdoor outlet or operate the device outdoors. Disconnecting power during a transaction can also cause unsaved data files to be lost.

Ne connectez pas l'appareil à l'alimentation électrique tant que tous les périphériques ne sont pas connectés.

L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Utilisez uniquement un bloc d'alimentation portant le numéro de pièce PWR445-001-1-A. Voir Spécifications pour les spécifications détaillées de l'alimentation.

Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas l'appareil à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut également entraîner la perte de fichiers de données non enregistrés.

Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.

Connecting M440 Device to a Power Source

1. Connect the Multiport cable (Example MSC445-010-00-A) to the Multiport at the back of the device.
2. Close cable cover.

Figure 8: Connecting Base Cable to Device

1. Plug in the power supply to the power connection port on the base module.
2. Plug the AC power cord into a wall outlet or power surge protector.

Smart Card Reader

The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.

Using the Smart Card Reader

1. Position the smart card with the gold contacts facing upward.
2. Insert the card into the smart card reader slot in a smooth, continuous motion until it sets firmly.

Figure 9: Smart Card Reader

1. Remove the card only when the display indicates the transaction is complete.

Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction.

Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré de la carte peut invalider une transaction.

Magnetic Card Reader

The device has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.

Using the MSR (Credit/Debit Card Transaction)

1. MSR indicator lights will flash when ready to accept MSR transactions.
2. Position a magnetic card with the stripe facing downward, as shown in Figure 10.
3. Swipe the card through the magnetic card reader.

Figure 10: Using the Magnetic Card Reader

Contactless Smart Card Transaction

The device supports contactless transactions through an integrated contactless module. The device only becomes active for contactless smart card transactions when initialized by an application.

Performing a Contactless Smart Card Transaction

1. Gently tap the card onto the payment device or hold the card within 4 cm against the surface of the device on the left side of the keypad above the Contactless Reader icon.
2. Activated LED icons accompanied by a short beeping sound indicates a successful transaction.

Figure 11: Contactless Smart Card Transaction

Do not allow metallic surfaces to come in contact with the contactless module to ensure that it works properly.

Ne laissez pas de surfaces métalliques entrer en contact avec le module sans contact pour garantir son bon fonctionnement.

M440 Wi-Fi/BT Support

The M440 device includes an integrated WLAN (Wireless Local Area Network) RF (Radio Frequency) RF transceiver for Wireless LAN systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.

Bluetooth Support

Supports BR/EDR (Basic Rate/Enhanced Data Rate) and LE (Low Energy), including Eddystone and iBeacon.

Wireless Transaction

M440 supports wireless transactions. Wireless transactions occur when initialized by an application.

Optional Accessories

These accessories can be used to further enhance the device's functionality. Refer to Accessories for part numbers for additional information.

Privacy Shield

The privacy shield is used to deter the visual observation of PIN values as they are being entered by the cardholder during a transaction.

Figure 12: M440 Privacy Shield

Installing the Privacy Shield

1. Ensure the device's surface is clean and free of dirt or debris.
2. Remove adhesive strips of liner and adhere to the privacy shield by aligning the shield into the keypad recess in a downward motion.

Figure 13: Removing Adhesive strips

1. Press down firmly and hold for thirty seconds to ensure adhesive bonding.

Figure 14: Installing the Privacy Shield

Figure 15: Privacy Shield attached to Device

Stand

A mounting device that serves as the terminal's docking station and adds support during customer Pin Entry. The stand can be positioned on a countertop and can be adjusted during transactions for convenience.

Figure 16: M440 Stand

Mounting device is customer specific.

Docking the Terminal on the Stand

1. Place the terminal on the base. Ensure that the stand screws align with the keyholes found at the back of the terminal.

Figure 17: Docking Terminal onto the Stand

1. Slide down terminal to lock in place.

Figure 18: Locking Terminal in Place

Undocking the Terminal from the Stand

1. Slide off terminal upward to unhook the terminal from the stand.

Figure 19: Undocking Terminal from the Stand

1. Lift terminal off the stand.

Figure 20: Lifting Terminal off the Stand

When conducting customer transactions, you can remove the terminal or adjust the stand orientation for convenience.

External and Optional Devices

Multiple cable configurations are provided for the M440 device that supports peripheral devices designed for use with electronic point-of-sale system such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB (Universal Serial Bus) connection.

Remove the power cord from the multiport cable before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).

Retirez le cordon d'alimentation du câble multiport avant de connecter un périphérique. Rebranchez le cordon d'alimentation uniquement après avoir terminé de connecter le(s) périphérique(s).