> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/m4xx-series/m450/m450-installation-guide/device-setup.md).

# Device Setup

## Device Location

Following are the guidelines used to select an ideal location for the device.

* Select a location convenient for both the merchant and cardholder.
* Select a location near a power outlet, POS, ECR, or computer connected to the device. For safety, do not string cables or cords across a walkway.

### Environmental Factors

* Do not use the device where there is excess heat, dust, humidity, moisture, caustic chemicals, or oils.
* Keep the device away from direct sunlight and anything that radiates heat, such as a stove or a motor.
* Do not use the device outdoors.

### Electrical Considerations

* Avoid using this product during electrical storms.
* Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency, or magnetic security devices, or computer equipment).
* Avoid using the device near water or in moist conditions.
* Disconnect the device from its POS device before cleaning.

{% hint style="danger" %}
Do not use the device near water, including a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage.

*N'utilisez pas l'appareil près de l'eau, y compris une baignoire, un lavabo, un évier de cuisine ou une cuve à lessive, dans un sous-sol humide ou près d'une piscine pour éviter les chocs ou les dommages.*
{% endhint %}

## PIN Protection Measures

Use the following techniques to provide effective screening of the PIN entry keypad during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice.

* Position the device in such a way as to block visual observation of the PIN entry process so that it is angled in such a way that PIN spying is difficult.
* Install the PED (PIN Entry Device) on an adjustable stand that allows consumers to swivel the device sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN entry process difficult.
* Position in-store security cameras so that the PIN entry keypad is not visible.
* This risk of shoulder-spying during PIN entry can be significantly reduced by installing the optional approved privacy shield.
* Verifone also recommends instructing the cardholder regarding safe PIN entry or using the Privacy Shield for secure PIN entry by installing a Privacy Shield (optional).

## Inside the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product. Tampering causes it to cease to function or to operate in an unsecure manner.

### Unpacking the Shipping Carton

1. Carefully inspect the shipping carton and its contents for possible tampering or damage.
2. Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.
3. Remove and inspect the contents of the shipping carton. The device ships in multiple configurations, the carton may include all or any of the following:

   * Device
   * Screw
   * Additional accessories

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>Power supply and connectivity cables are part of additional accessories that can be ordered separately.</p><p>Refer to section for part numbers and for ordering the required accessories.</p></div>
4. Remove all plastic wrapping from the device and components.
5. Remove the clear protective film from the display.
6. Inspect the terminal for possible tampering; see how to identify signs of tampering in the section Periodic Inspection.
7. Save the shipping carton and packing material for future repacking or moving of the device.

{% hint style="danger" %}
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.

*N'utilisez pas un appareil qui a été altéré ou autrement endommagé. Cet appareil est équipé d'étiquettes inviolables. Si une étiquette ou un composant semble endommagé, informez-en immédiatement la compagnie maritime et votre représentant ou fournisseur de services Verifone.*
{% endhint %}

### Periodic Inspection

Periodically inspect the terminal for possible tampering. Signs of tampering include:

* Overlays in the PIN pad area.
* Wires protruding out of the device.
* Foreign objects inserted into the smart card slot or magnetic stripe slot.
* Any bumps in the casing below the mag stripe slot and any noticeable additional mag stripe head from the side.
* Signs of damage to the tamper-evident labels.
* A Tamper Warning message on the device display.

If any device is found to have been tampered with, please remove it from service immediately, keep it available for a potential forensics' investigation, and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, see Service and Support.

For terminals equipped with a privacy shield, perform daily inspections to ensure that the privacy shield is installed and has not been removed.

## Device Features

Familiarize yourself with the device features before continuing with the installation process:

<figure><img src="/files/Teyq58ewKKrJImWwiYDx" alt="" width="563"><figcaption><p>Figure 1: M450
 Features</p></figcaption></figure>

### Front Panel

The front panel shows the following features:

* **Touch Screen Display** - The Verifone M450 device has a colored touch screen display.
* **Smart Card Reader** - A smart card reader is built into the front of the device to process smart card-based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader.
* **Magnetic Card Reader** - A magnetic card reader is built into the device for performing debit or credit card transactions. The card can be swiped in either direction. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the side of the device as shown in Figure 9.
* **CTLS Reader** - Contactless (CTLS) Reader has dedicated LEDs lower to the left of the display for contactless payments. For directions on how to conduct contactless transactions, see Performing a Contactless Smart Card Transaction.
  * 4 white LEDs to support CTLS transaction function.
  * 3 white LEDs to support MSR (Magnetic Swipe Reader) transaction function.
  * 1 white LED to support SCR (Smart Card Reader) transaction function.
* **Audio Jack** - A 3.5 mm audio jack to facilitate accessibility for the visually impaired.
* **Microphone** - The microphone feature comes disabled and is application specific.
* **Barcode Scanner** - A barcode scanner to capture and read information contained in a barcode.
* **K-Lock Slot** - Customer can buy any kind of K-lock in the market to use on M450 device for physical security.
* **Telco Style Keypad** - Intuitive telco-style keypad with colored control keys, interchangeably detects key presses from tactile keypad and touchscreen.

{% hint style="info" %}
On screen PIN entry is NOT supported.
{% endhint %}

## Connection Ports

The device has one custom multiport interface for power and communication.

### Connecting Cables and Other Devices

The M450 device works with the new Orange Series for Connectivity.

1. Remove the back cover as shown in Figure 2.

<figure><img src="/files/LFNfmUoq48QgD8FwbHt5" alt="" width="563"><figcaption><p>Figure 2: Removing
 Back Cover</p></figcaption></figure>

{% hint style="info" %}
Route the Orange M cable through the back cover first, as shown in Figure 3 (A).
{% endhint %}

2. Connect the Orange M cable at the back of the device, Figure 3 (B). Screw in the other end of the Orange M cable to the Orange dongle, Figure 3 (D).

<figure><img src="/files/mc3KRuFdDY10r0Ni50Pv" alt="" width="563"><figcaption><p>Figure 3: Orange M
 Cable
 Connected
 on the Rear
 of the Unit</p></figcaption></figure>

The following show the different Orange Series Dongle options with M Cables for connectivity.

<figure><img src="/files/Gnv5f8FBDaYzVO5w3CbM" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gIuAR9YzKv7TJjADIIyE" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/OLaf8zXvU3ko3VwCtOvH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LxWsTVUzzMrnf7kYEaf6" alt=""><figcaption></figcaption></figure>

3. Close the cable compartment (Figure 4 (A)), insert and tighten the screw as shown below (Figure 4 (B)).

<figure><img src="/files/3YvxihOYqLDTgEVN5ZNO" alt="" width="563"><figcaption><p>Figure 4: Closing Cable
 Compartment
 with Back
 Cover</p></figcaption></figure>

The M450 device also works with the following Dongles and Cables.

| Dongle images                   | Description                                            |
| ------------------------------- | ------------------------------------------------------ |
| Dongle Assembly MSC445-006-00-A | DONGLE ASSY, 1M, MULTILANE, USB RJ45, DC JACK          |
| Dongle Assembly MSC445-011-00-A | DONGLE ASSY, 1M, MULTILANE, ETH, USB RJ45, DC JACK     |
| Dongle Assembly MSC445-012-01-A | DONGLE ASSY, 1M, MULTILANE, SERIAL, DC JACK            |
| Dongle Assembly MSC445-018-00-A | DONGLE ASSY, 1M, MULTILANE, 2xETH SWITCH, DC JACK      |
| Dongle Assembly MSC445-019-01-A | DONGLE ASSY, 1M, MULTILANE, PoE, USB RJ45              |
| Dongle Assembly MSC445-021-01-A | DONGLE ASSY, 1M, PoE, ETH                              |
| Dongle Assembly MSC445-028-00-A | DONGLE ASSY, 1M, MULTILANE, SERIAL, DC JACK            |
| Dongle Assembly MSC445-029-00-A | DONGLE ASSY, 1M, MULTILANE, ETH, SERIAL, DC JACK       |
| Dongle Assembly MSC445-035-02-A | DONGLE ASSY, 2M, MULTILANE, 4xGbETH, DC Jack           |
| Dongle Assembly MSC445-038-02-A | DONGLE ASSY, 2M, MULTILANE, 2xGbETH, USB RJ45, DC JACK |

## SAM Card

You may need to install one, two, or three Security Access Module (SAM) cards or replace an old one.

{% hint style="warning" %}
Observe standard precautions while handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.

*Observez les précautions standard lors de la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager l'équipement. Verifone recommande d'utiliser un bracelet antistatique mis à la terre.*
{% endhint %}

### Installing or Replacing SAM Card

1. Power off the device.
2. Place the device face down on a soft and clean surface.
3. Remove the back cover of the unit.
4. Insert the SAM cards. Carefully slide the cards one at a time into the slots until fully inserted. The correct orientation of the SAM card is as shown in Figure 5.
5. Close the back cover.

<figure><img src="/files/2WHFyrOFpaxlGqT4mPtf" alt="" width="563"><figcaption><p>Figure 5: SAM
 Insertion</p></figcaption></figure>

{% hint style="info" %}
Position the card's gold contacts facing downward towards the user. The card slot in the device has a set of contacts. The SAM card has a notch on one corner to ensure that it fits into the connector base in only one way.
{% endhint %}

To replace the SAM card, gently slide out the old SAM card before inserting a new one.

## Micro SD (TF) Card

You may need to install one Micro SD (Secure Digital) card.

### Installing Micro SD Card

1. Power off the device.
2. Place the device face down on a soft and clean surface.
3. Remove the back cover of the unit.
4. Insert the SD card. Carefully slide the card into the slot until fully inserted. The correct orientation of the SD card is as shown in Figure 6.
5. Close the back cover.

<figure><img src="/files/IgYEFOA7rYIE2fGOEAQ0" alt="" width="563"><figcaption><p>Figure 6: Micro SD
 Insertion</p></figcaption></figure>

## Powering the Device

The device can be powered by an external power pack/USB/Ethernet. When you have finished installing the necessary cards and/or optional devices, you are ready to power up the device.

The device requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the device can potentially experience power fluctuations that might cause malfunction. The device shuts down automatically once the power source is removed.

{% hint style="danger" %}
Do not connect the device to the power supply until all peripherals are attached.

Using an incorrectly rated power supply can damage the unit or cause it to malfunction. See Specifications for power supply information.

Do not plug the power pack into an outdoor outlet or operate the device outdoors. Disconnecting power during a transaction can also cause unsaved data files to be lost.

*Ne connectez pas l'appareil à l'alimentation électrique tant que tous les périphériques ne sont pas connectés.*

*L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Voir Spécifications pour les spécifications détaillées de l'alimentation.*

*Ne branchez pas le bloc d'alimentation sur une prise extérieure et ne faites pas fonctionner l'appareil à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut également entraîner la perte de fichiers de données non enregistrés.*
{% endhint %}

{% hint style="info" %}
Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
{% endhint %}

### Connecting M450 to a Power Source

1. Connect the Orange Series M cable to the port at the back of the device, Figure 7 (B). Screw in the other end of the Orange M cable to the Orange Dongle.
2. Close the back cover.

<figure><img src="/files/QfUf6UaQDzbpIkINHS4Z" alt="" width="563"><figcaption><p>Figure 7: Connecting
 Base Cable
 to Device</p></figcaption></figure>

3. Plug-in the power supply to the power connection port on the base module.
4. Plug the power cord into a wall outlet or power surge protector.

### Connecting M450 via Power over USB

A D0, D2, D3 Orange Dongle can be used with a PoUSB custom cable for PoUSB connectivity.

<figure><img src="/files/0KXkGPIgasTmZd4Cccxb" alt="" width="511"><figcaption></figcaption></figure>

### Connecting M450 via Power over Ethernet

Any of the Orange Series Dongles can be used along with the custom PoE Splitter for PoE connectivity.

<figure><img src="/files/c1b0WxWITe6OuSsr9dX4" alt="" width="518"><figcaption></figcaption></figure>

## Smart Card Reader

The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.

### Using the Smart Card Reader

1. Position the smart card with the gold contacts facing upward.
2. Insert the card into the smart card reader slot in a smooth, continuous motion until it sits firmly.

<figure><img src="/files/FKmkPsM7uQlt1zkKt5CW" alt="" width="563"><figcaption><p>Figure 8: Smart Card
 Reader</p></figcaption></figure>

3. Remove the card only when the display indicates the transaction is complete.

{% hint style="warning" %}
Leave the smart card in the card reader until the transaction is completed. Premature card removal can invalidate a transaction.

*Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée.*

*Le retrait prématuré de la carte peut invalider une transaction.*
{% endhint %}

## Magnetic Card Reader

The device has a magnetic card reader that uses a triple-track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.

### Using the MSR (Credit/Debit Card Transaction)

1. MSR indicator lights will flash when ready to accept MSR transactions.
2. Position a magnetic card with the stripe to face downward, as shown in Figure 9.
3. Swipe the card through the magnetic card reader.

<figure><img src="/files/orahYqaSduOSNeOPpm3O" alt="" width="563"><figcaption><p>Figure 9: Magnetic
 Card Reader</p></figcaption></figure>

## Contactless Smart Card Transaction

The device supports contactless transactions through an integrated contactless module. The device only becomes active for contactless smart card transactions when initialized by an application.

### Performing a Contactless Smart Card Transaction

1. Gently tap or hold the card on the surface of the contactless logo.
2. Activated LED icons accompanied by a short beeping sound indicates a successful transaction.

<figure><img src="/files/lUJhbuMCIZgy5RqXcnqJ" alt="" width="563"><figcaption><p>Figure 10: Contactless
 Smart Card
 Transaction</p></figcaption></figure>

{% hint style="warning" %}
Do not allow metallic surfaces to come in contact with the contactless module to ensure that it works properly.

*Ne laissez pas de surfaces métalliques entrer en contact avec le module sans contact pour garantir son bon fonctionnement.*
{% endhint %}

## M450 Wi-Fi/BT Support

The M450 device includes an integrated WLAN (Wireless Local Area Network) RF (Radio Frequency) transceiver for Wireless LAN (Local Area Network) systems with advanced power management, and an integrated radio transceiver for Bluetooth wireless systems.

### Bluetooth Support

Supports BR/EDR and LE, including Eddystone and iBeacon.

### Wireless Transaction

The M450 device supports wireless transactions. Wireless transactions occur when initialized by an application.

## Optional Accessories

These accessories can be used to further enhance the functionality of the device. See the list of part numbers in Accessories for additional information.

### Privacy Shield

The privacy shield is used to deter the visual observation of PIN values as they are being entered by the cardholder during a transaction.

<figure><img src="/files/kc4rccritYINlQr2RjPh" alt="" width="375"><figcaption><p>Figure 11 M450
 Privacy
 Shield</p></figcaption></figure>

#### Installing the Privacy Shield

1. Ensure the area around the keypad is clean. If not, please use an alcohol pad to clean it.
2. Align the privacy shield with the recessed slots on both sides of the keypad. Clip the privacy shield into place on both the sides.

<figure><img src="/files/rTSOibjHmzuUTFRRdMBP" alt="" width="563"><figcaption><p>Figure 12: Privacy
 Shield
 Attached to
 Device</p></figcaption></figure>

### Stand

A mounting device that serves as the device's docking station and adds support during customer PIN entry. The stand can be positioned on a countertop and can be adjusted during transactions for privacy.

<figure><img src="/files/DnseXXKZ9eYF8rvvibeB" alt="" width="563"><figcaption><p>Figure 13: M450 Stand</p></figcaption></figure>

The opening for the insertion of the IC card must be in full view of the cardholder during card insertion and must not exceed a maximum of 70 degrees downward angle of the ICCR slot from horizontal. Installation height must ensure sufficient view of the card slot entry area to the cardholder.

#### Docking the Device on the Stand

1. Place the device on the base. Ensure that the stand screws align with the keyholes found at the back of the device.

<figure><img src="/files/U9JMWB2tkOb9QmKCyoBj" alt="" width="563"><figcaption><p>Figure 14: Docking the
 Device onto
 the Stand</p></figcaption></figure>

2. Slide down the device to lock in place.

<figure><img src="/files/dXcasbzCPXyh1SUfqcCY" alt="" width="563"><figcaption><p>Figure 15: Locking the
 Device in
 Place</p></figcaption></figure>

#### Undocking the Device from the Stand

1. Slide the device upward to unhook the device from the stand.

<figure><img src="/files/oTz9iveC1trzD0Snhhk8" alt="" width="563"><figcaption><p>Figure 16: Undocking
 the Device
 from the
 Stand</p></figcaption></figure>

2. Lift the device off the stand.

<figure><img src="/files/5m2bYDdf7dYo2KDBtk9R" alt="" width="563"><figcaption><p>Figure 17: Lifting the
 Device off
 the Stand</p></figcaption></figure>

{% hint style="info" %}
When conducting customer transactions, the stand orientation can be adjusted for convenience and security.
{% endhint %}

### External and Optional Devices

Multiple cable configurations are provided for the M450 device that supports peripheral devices designed for use with electronic point-of-sale systems such as ECR, cash drawer, barcode scanner, external keyboard, weighing scale, external printer, external speakers, and a USB connection.

{% hint style="warning" %}
Remove the power cord from the multiport cable before connecting any peripheral device. Reconnect the power cord only after you have finished connecting the peripheral device(s).

*Retirez le cordon d'alimentation du câble multiport avant de connecter un périphérique. Rebranchez le cordon d'alimentation uniquement après avoir terminé de connecter le(s) périphérique(s).*
{% endhint %}


---

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