Service and Support
Maintenance and Cleaning
The P200 device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation).
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
Because the P200 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.
N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil.
Service Returns
Contact your local Verifone representative or service provider for any problems on your terminal.
For product service and repair information:
USA – Verifone Service and Support Group, 1-800-Verifone (837-4366)
Monday – Friday, 8 A.M. - 8 P.M., Eastern time
International – Contact your Verifone representative
You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone. The following procedure describes how to return one or more terminals for repair or replacement (U.S. customers only).
Get the following information from the printed labels at the back of each P200 to be returned:
Product ID, including the model and part number. For example, "P200" and "M180-08x-xx-xxx-x."
Serial number (S/N nnn-nnn-nnn)
Obtain the MRA number(s) by completing one of the following:
Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.
Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.– 8 P.M., Eastern Time.
Give the MRA representative the information you gathered in Step 1.
Complete the Inquiry Contact Form at https://www.verifone.com/en-us/contact/contact-us.
Address the Subject box to "Verifone MRA Dept."
Reference the model and part number in the Note box.
Describe the problem(s).
Provide the shipping address where the repaired or replacement unit must be returned.
Keep a record of the following items:
Assigned MRA number(s).
Verifone serial number assigned to the P200 you are returning for service or repair (device serial numbers are located at the back of the unit.)
Shipping documentation, such as air bill numbers used to trace the shipment.
Model(s) returned (model numbers are located on the Verifone label at the back of the P200).
Decommissioning/Removal from Service
The decommissioning procedure applies to P200 and P400 series PCI PTS version 4.x POI-approved devices.
To securely decommission the device:
Prepare your tool. A #8 Phillips head screwdriver is necessary.
Ensure that the device is disconnected from power and any other cables.
Turn the device face down, exposing the rear of the device.
Using the Phillips head screwdriver, remove each of the eight screws. Four of the screws (screw numbers 3, 4, 5 and 6) covered by the rear cable cover. You must remove the cable cover to access these screws.
Screw #4 on the left is covered by a tamper-evident security label. Push the screwdriver through this label to access the screw.
Once all the identified screws have been removed, carefully separate the top housing plastics from the bottom 1mm, then pinch the top and bottom housing back together ensuring proper fit.
Reinsert all the screws previously removed. Tighten each screw completely.
Insert the power cable and power up the device.
Turn the device face up showing the display and keypad. Verify that the unit is in an "Active Tamper." You should see the *TAMPER* message displayed on the screen.
Accessories and Documentation
Verifone produces accessories and documentation for the P200. When ordering, please refer to the part number in the left column.
Verifone Online Store
USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST
International – Contact your Verifone representative
Cables
Contact your local Verifone distributor to determine which cable fits your needs.
CBL282-045-XX-B
USB cable (as Device). Powered from +9 V/1 A DC adaptor
CBL282-038-XX-B
USB cable (as Device). Powered from +5 V USB Host.
CBL282-033-01-B
Powered USB cable (as Device). Powered from +12 V PUSB Host
CBL282-031-XX-A
RS-232 cable (DB9). Powered from +12 V DC adaptor.
CBL282-036-XX-A
RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B
Cable, VX 820 Ethernet/RS232, Dongle 1.0 m
CBL435-002-01-A
USB cable 2.65 m, connect to P400 to MOD10 port of V200c.
CBL435-005-02-A
P400/P200 Ethernet and Mini-USB Dongle
CBL435-044-01-C
Cable, P400/P200 USB/Ethernet/RS232, Dongle 1.0 m
Power Supply
PWR435-001-01-A
DC power pack (US)
PWR435-001-02-B
DC power pack (UK)
PWR435-001-03-A
DC power pack (EU)
PWR435-001-05-A
DC power pack (Brazil)
PWR435-001-06-A
DC power pack (Australia)
PWR435-001-07-A
DC power pack (South Africa)
Privacy Shield
PPL435-007-01-A
Standard privacy shield
PPL435-013-01-A
Half-height privacy shield
Mounting Plate
PPL435-009-01-A
Optional mounting plate
Cleaning Kit
02746-01
Verifone Cleaning Kit
Documentation
P200 and P200 Plus Certifications and Regulations
DOC430-001-EN
P200 Quick Installation Guide
DOC430-002-EN
P200/P400 Reference Guide
DOC435-004-EN
Engage Low-Profile Privacy Shield Quick Installation Guide
DOC000-020-EN-A
Engage Standard Privacy Shield Quick Installation Guide
DOC000-020-01-A
P200/P400 Mounting Adapter Quick Installation Guide
DOC435-007-EN-A
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