> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md). # Device Setup This section outlines the setup procedures for the P400, covering the following segments: ## Selecting Location Use the following guidelines to select the best location for the P400 device. **To Select a Location** Choose a location convenient for both merchant and client: * Far from heavy metal objects, * A flat support surface such as a countertop or a table, * Near a power outlet and the terminal or computer that connects to the P400. {% hint style="danger" %} For safety, do not string cables or cords across a walkway. *Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle.* {% endhint %} ### Environmental Factors * Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. * Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. * Do not use the P400 outdoors. {% hint style="warning" %} The unit is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. *Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.* {% endhint %} ### Electrical Considerations * Avoid using this product during electrical storms. * Do not use the P400 unit near water or in moist conditions. * Disconnect the device from its POS terminal before cleaning. {% hint style="danger" %} Due to the risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). *Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d'utiliser ce produit lors des orages provoquant des coupures électriques. Éviter de placer le terminal à proximité d'appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques.* {% endhint %} ### Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.

Figure 2: Areas To Avoid Metal Contact

{% hint style="warning" %} Using an enclosed metal frame or mount may negatively affect contactless performance. *L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance.* {% endhint %} ## PIN Protection Measures Use the following techniques to provide effective screening of PIN-entry devices (PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice. * Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include: * Visual shields designed for the check-in stand. The shields may be solely for shielding purposes or may be part of the general check stand design. * Position the PED so that it is angled in such a way that PIN spying is difficult. * Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN-entry process difficult. * Position in-store security cameras so that the PIN-entry keypad is not visible. The following table describes the two preferred mounting methods and the recommended measures to protect from PIN capture in four observation corridors: **Table 1: Mounting Methods and Protection Measures** | Method | Cashier | Customer in Queue | Customers Elsewhere | On-site Cameras | | ------------------------ | -------------------------- | ------------------------------------------------------------- | ------------------- | ------------------------------------- | | Countertop without stand | Use signage behind the PED | Install so that customer is between PED and next in the queue | No action needed | Do not install within view of cameras | | Countertop with stand | No action needed | Install so that customer is between PED and next in the queue | No action needed | Do not install within view of cameras | Verifone also recommends instructions to the cardholder regarding safe PIN-entry. This can be done with a combination of: * Signage on the PED. * Prompts on the display, possibly with a click-through screen. * Literature at the point of sale. * A logo for safe PIN-entry process. ### Ensuring User Privacy Use the following guidelines to protect the user's privacy when he enters his personal identification number (PIN): * The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user. * You can secure PIN entry by installing an optional Privacy Shield. ## Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1. Remove the P400 unit from the shipping carton. The standard package contains the PIN pad only and does not include any other cables or accessories. Refer to Accessories and Cables for more information about P400-related accessories.

This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.

Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée.

2. Remove any protective plastic wrap and place the unit on a table or countertop. 3. Remove the clear protective film from the display. 4. Replace all the packing materials, close the lid, and save the carton. Save the carton for repacking or moving the P400 unit in the future.

Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.

Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.

## MSAM/uSD Cards You may need to install one or more multiple security access module (MSAM) cards or replace the old cards.

Figure 3: MSAM/uSD Slots

{% hint style="warning" %} Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. *Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.* {% endhint %} ### Installing or Changing MSAM/uSD Card To install or change uSD or MSAM cards: 1. Place the terminal face down on a soft and clean surface. This protects the lens from scratches. 2. Slide out and lift the compartment cover with captive screw. The uSD and MSAM cardholders are now accessible.

The P400 supports two MSAM cards in a stacked configuration.

3. Install the uSD or MSAM card. Carefully slide it into the slot until fully inserted.

Insert the card with the card's gold contacts facing away from you, toward the unit.

## Power Supply Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. {% hint style="warning" %} Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A (see Accessories and Cables for detailed power supply specifications). *L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR435-001-01-A (voir Accessoires et câbles pour les spécifications détaillées de l'alimentation).* {% endhint %} Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. {% hint style="danger" %} Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. *Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction non encore stockés en mémoire.* {% endhint %} {% hint style="info" %} Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. {% endhint %} When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, **DOWNLOAD NEEDED** appears on the display after the initial Verifone copyright screen. ### USB Power Supply P400 can be powered with 5V supply from USB port (5V at 500 mA) with the following power-saving conditions controlled by the OS: * Maximum audio output volume is reduced. * LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). * Keypad backlight is disabled. * Ethernet functionality is unavailable. * BT/Wi-Fi functions are unavailable. * The maximum USB cable length supported is 3m (CBL282-038-02-B). * In CTLS payment mode, the microprocessor operating frequency is reduced to 300 MHz until the PINpad exits CTLS mode. * Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS (Contactless) payment mode is activated. Other modes of payment like smart card and MSR payment can be supported. {% hint style="info" %} CTLS payment mode is defined as the state of the device where RF (Radio Frequency) transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. {% endhint %} ## Cable Connections The P400 has several cabling scenarios, depending on what it connects to: 1. [Connection to Another Verifone Terminal](/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md#connection-to-another-verifone-terminal) 2. [RS-232 Connection Using an External Power Brick](/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md#rs-232-connection-using-an-external-power-brick) 3. [Direct USB Connection](/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md#direct-usb-connection) 4. [Powered USB Connection](/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md#powered-usb-connection) 5. [Ethernet Connection with External Power Brick](/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md#ethernet-connection-with-external-power-brick). {% hint style="danger" %} Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. *Éteignez ou débranchez le terminal lors de la connexion ou de la déconnexion de l'appareil pour éviter la corruption de la mémoire de l'appareil et la perte de données.* *Reportez-vous aux instructions du dispositif de contrôle pour tout avertissement spécifique au terminal.* {% endhint %} ### Attaching a Cable Connector to the P400 Before going into each cabling scenario, the cables first have to be attached to the P400. To attach a cable to the terminal, follow steps 1-2 in the Installing or Changing MSAM/uSD Card section to open the compartment door, then attach the 28-pin connector of the cable to the terminal. Slide back compartment cover and tighten the captive screw as shown in the Figure 4 - C.

Figure 4: Using the 28-Pin Connector

### Connection to Another Verifone Terminal The P400 can be powered by another Verifone terminal in two ways: * Serial Connection * USB Connection #### Serial Connection **Configuration 1 - P400 to V200c** Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-01-A) to P400, then insert the other end of the cable to the multi-communication port of V200c. There is a minimum power requirement for the terminal, currently specified at 5.2 W.

Figure 5: Connecting to V200c

**Configuration 2 - P400 to VX 520** Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-01-A) to P400, then insert the other end of the cable to the RS-232 port of VX 520.

Figure 6: Connecting to VX 520 via Serial Connection

{% hint style="info" %} To ensure that power consumption of P400 is within the limits of the VX 520 port power, the following limitations must apply: * Media playback is not allowed. * Reduce Audio volume by adjusting the volume bar through the System Mode. {% endhint %} Reduce audio volume to the position similar below:

Figure 7: Suggested Position of Volume Bar

**Configuration 3 - P400 Plus to VX 520** In order for the P400 Plus (also applicable to P400) to support full-feature without any limitation, it is required to power the PINpad with an external power supply.

Figure 8: Powering PINpad with External Power Supply

#### USB Connection **Configuration 1 - P400 to V200c** P400 can be powered by V200c via the USB port. Connect the USB cable CBL282-038-xx-A directly to the USB1 (USB Vertical Type A) port of V200c.

Figure 9: Connecting to V200c via USB

{% hint style="info" %} Do not connect to USB0 via MOD10 port of V200c through splitter cable to power up the unit as the current limit is set to only 500 mA. {% endhint %} **Configuration 2 - P400 to V200c** P400 can be powered via the V200c multi-communication port of V200c, which also supports USB connectivity. Insert the USB cable CBL435-002-01-A directly to the multi-communication port of V200c.

Figure 10: Connecting to V200c via Serial

### RS-232 Connection Using an External Power Brick A special dongle cable is used, where one end of the cable plugs into the P400 while the other end terminates in a DB-9 connector housing. On the housing, a DC jack is provided to connect to an external power brick. This is a generic cable for all RS232-based hosts (VPN - CBL282-031-XX-A).

Figure 11: Connecting to RS232-Based Host

### Direct USB Connection Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB environments. For this cable option, the host end has a molded housing which exposes the standard USB plug.

Figure 12: Connecting to USB-Based Host

### Powered USB Connection A PoweredUSB cable allows for devices to obtain power through their USB host instead of requiring an independent power supply or external AC (Alternating Current) adapter. Connect the cable (VPN - CBL282-033-01-B) to the P400 and plug the male USB connector into the corresponding USB port of the connecting device.

Figure 13: Connecting to USB-Based Host via PoweredUSB

{% hint style="info" %} There are two variants of PoweredUSB, one with 12V DC (Direct Current) output and another with 24V DC. The P400 only supports 12V DC option. {% endhint %} {% hint style="danger" %} Incorrect power sequence may degrade the SoC Host port. *Une séquence d'alimentation incorrecte peut dégrader le port hôte du SoC.* {% endhint %} ### Ethernet Connection with External Power Brick To connect the terminal to other devices via Ethernet, use the cable with a junction box that provides a standard RJ-45 LAN socket, a mini-USB port, and a standard DC jack for an external power connection. The junction box comes in these configurations: | Cable | Configuration | Part Number | | ---------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | --------------- | | Ethernet with RS232 | Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket & DC-in jack | CBL282-006-01-B | | ReaderEthernet and Mini-USB option | Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack | CBL435-005-02-A | | Ethernet with RS232 and USB option | Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB, type A USB & DC-in jack | CBL435-044-01-C | The figure below shows the connections available on the external power brick.

Figure 14: Available Connections on the External Power Brick

## Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.

Figure 15: Using the Smart Card Reader

### Conducting a Smart Card Transaction 1. Position the smart card with the gold contacts facing upward. 2. Insert the card into the smart card reader slot. Insert it in a smooth, continuous motion until it seats firmly. 3. Remove the card when the display indicates the transaction is completed. {% hint style="warning" %} Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. *Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Une suppression prématurée peut annuler la transaction.* {% endhint %} ## Magnetic Stripe Card Reader Use The P400 has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.

Figure 16: Using the Magnetic Stripe Card Reader

### Conducting a Credit/Debit Card Transaction 1. Position a magnetic card with the stripe facing the keypad. 2. Swipe it through the magnetic card reader. ## Contactless Transactions The P400 supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.

Figure 17: Contactless Transaction

### Performing Contactless Transactions 1. Gently tap the card onto or hold the card within 4 cm of the display surface where the contactless logo appears. 2. An activated LED on the display, along with a short beeping sound, indicates a successful transaction. 3. See Contactless Considerations for more information. ## Optional Accessories These accessories can be used to further enhance the device's functionality. See Accessories and Cables for additional information. ### Privacy Shield The privacy shield is used to hide the keys when entering user password in a transaction. Two types of privacy shields can be used: * **Standard Type** - This privacy shield is PCI-compliant. This must be used when P400 is not mounted on a swivel stand.

Figure 18: Standard Type Privacy Shield

{% hint style="info" %} Failure to use the privacy shield in PCI-compliant manner will void PCI compliance for the affected device. {% endhint %} * **Half-height type** - This privacy shield is not PCI-compliant. This may only be used when P400 is mounted on a swivel stand.

Figure 19: Half-height Type Privacy Shield

#### Installing the Privacy Shield 1. Align the hooks on the privacy shield with the corresponding slots beside the keypad on the terminal. 2. Once the hooks are in place, gently push down on the privacy shield until it snaps into place. ### Stylus and Holder A stylus with holder can be attached to P400 and used as an alternative device input method. #### Attaching the Stylus Holder 1. Align the stylus holder's screw holes with those found on the back of the terminal. 2. Screw the holder onto the back of the terminal. ### Mounting Plate This accessory is used to mount P400 to vertical or inclined surfaces. #### Attaching a Mounting Plate to P400 1. Align the screw holes at the back of the terminal with the corresponding screws on the mounting plate. This can be done with or without the stylus holder attached. 2. Screw the mounting plate in place, keeping the terminal aligned. #### Mounting P400 with Mounting Plate to a Wall or Flat Surface 1. Ensure the mounting plate is attached to the terminal. 2. Attach three M3 screws, not included in the P400 package, to the desired surface. Make sure that they are aligned with the slots on top and at the bottom of the mounting plate. 3. Secure the terminal with the mounting plate in place by aligning the holes to the M3 screws, then sliding the entire assembly into place. 4. Slide the terminal down to secure it to the mounting plate. To remove the terminal, slide the terminal up and pull away from the mounting plate. #### Mounting P400 to a Flat Surface (Without a Mounting Plate) 1. Align the terminal's footers to the holes on the mounting plate. 2. Fit the footers of the terminal into the footer holes. 3. Screw the mounting plate in place. {% hint style="info" %} Customized plates must have four recessed areas big enough to fit the footers of the terminal. This ensures that there is no gap between the terminal and the mounting plate. {% endhint %} #### Mounting P400 with Mounting Plate to a Vertical Bracket 1. Ensure the mounting plate is attached to the terminal. 2. Align the three screw holes of the mounting plate with the vertical bracket holes. 3. Screw the vertical bracket in place. #### Mounting Considerations Avoid having metallic objects in proximity to the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat mounting plate. {% hint style="warning" %} An enclosed metal frame or mount may negatively affect CTLS performance. *Un cadre ou un support métallique fermé peut affecter négativement les performances du CTLS.* {% endhint %} ## Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering may include: * Wires protruding from the device. * Foreign objects inserted into the smart card or mag stripe slot. * Signs of damage to the tamper-evident label. * Warning message on the device display. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.verifone.com/hardware-products/hardware/engage-devices/pxxx-series/p400/p400-p400-plus-installation-guide/device-setup.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.