Device Setup
This section outlines the setup procedures for the P400, covering the following segments:
Selecting Location
Use the following guidelines to select the best location for the P400 device.
To Select a Location
Choose a location convenient for both merchant and client:
Far from heavy metal objects,
A flat support surface such as a countertop or a table,
Near a power outlet and the terminal or computer that connects to the P400.
For safety, do not string cables or cords across a walkway.
Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle.
Environmental Factors
Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.
Do not use the P400 outdoors.
The unit is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.
Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.
Electrical Considerations
Avoid using this product during electrical storms.
Do not use the P400 unit near water or in moist conditions.
Disconnect the device from its POS terminal before cleaning.
Due to the risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors).
Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d'utiliser ce produit lors des orages provoquant des coupures électriques. Éviter de placer le terminal à proximité d'appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques.
Contactless Considerations
Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.
Using an enclosed metal frame or mount may negatively affect contactless performance.
L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement la performance de contact.
PIN Protection Measures
Use the following techniques to provide effective screening of PIN-entry devices (PEDs) during the PIN-entry process. You can use these methods in combination, although in some cases a single method might suffice.
Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:
Visual shields designed for the check-in stand. The shields may be solely for shielding purposes or may be part of the general check stand design.
Position the PED so that it is angled in such a way that PIN spying is difficult.
Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forward/backward to a position that makes visual observation of the PIN-entry process difficult.
Position in-store security cameras so that the PIN-entry keypad is not visible.
The following table describes the two preferred mounting methods and the recommended measures to protect from PIN capture in four observation corridors:
Table 1: Mounting Methods and Protection Measures
Countertop without stand
Use signage behind the PED
Install so that customer is between PED and next in the queue
No action needed
Do not install within view of cameras
Countertop with stand
No action needed
Install so that customer is between PED and next in the queue
No action needed
Do not install within view of cameras
Verifone also recommends instructions to the cardholder regarding safe PIN-entry. This can be done with a combination of:
Signage on the PED.
Prompts on the display, possibly with a click-through screen.
Literature at the point of sale.
A logo for safe PIN-entry process.
Ensuring User Privacy
Use the following guidelines to protect the user's privacy when he enters his personal identification number (PIN):
The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user.
You can secure PIN entry by installing an optional Privacy Shield.
Unpacking Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or damage.
Remove the P400 unit from the shipping carton. The standard package contains the PIN pad only and does not include any other cables or accessories. Refer to Accessories and Cables for more information about P400-related accessories.
This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.
Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée.
Remove any protective plastic wrap and place the unit on a table or countertop.
Remove the clear protective film from the display.
Replace all the packing materials, close the lid, and save the carton.
Save the carton for repacking or moving the P400 unit in the future.
Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with a tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'une étiquette d'inviolabilité. Si une étiquette ou un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.
MSAM/uSD Cards
You may need to install one or more multiple security access module (MSAM) cards or replace the old cards.
Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.
Installing or Changing MSAM/uSD Card
To install or change uSD or MSAM cards:
Place the terminal face down on a soft and clean surface. This protects the lens from scratches.
Slide out and lift the compartment cover with captive screw. The uSD and MSAM cardholders are now accessible.
Install the uSD or MSAM card. Carefully slide it into the slot until fully inserted.
Power Supply
Not all configurations and device contexts require the use of a power supply – Verifone ships a power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.
Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A (see Accessories and Cables for detailed power supply specifications).
L'utilisation d'une alimentation mal calibrée peut endommager l'appareil ou l'empêcher de fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR435-001-01-A (voir Accessoires et câbles pour les spécifications détaillées de l'alimentation).
Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
Ne branchez pas le bloc d'alimentation sur une prise extérieure et n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction non encore stockés en mémoire.
When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.
USB Power Supply
P400 can be powered with 5V supply from USB port (5V at 500 mA) with the following power-saving conditions controlled by the OS:
Maximum audio output volume is reduced.
LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage).
Keypad backlight is disabled.
Ethernet functionality is unavailable.
BT/Wi-Fi functions are unavailable.
The maximum USB cable length supported is 3m (CBL282-038-02-B).
In CTLS payment mode, the microprocessor operating frequency is reduced to 300 MHz until the PINpad exits CTLS mode.
Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS (Contactless) payment mode is activated. Other modes of payment like smart card and MSR payment can be supported.
Cable Connections
The P400 has several cabling scenarios, depending on what it connects to:
Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
Éteignez ou débranchez le terminal lors de la connexion ou de la déconnexion de l'appareil pour éviter la corruption de la mémoire de l'appareil et la perte de données.
Reportez-vous aux instructions du dispositif de contrôle pour tout avertissement spécifique au terminal.
Attaching a Cable Connector to the P400
Before going into each cabling scenario, the cables first have to be attached to the P400. To attach a cable to the terminal, follow steps 1-2 in the Installing or Changing MSAM/uSD Card section to open the compartment door, then attach the 28-pin connector of the cable to the terminal. Slide back compartment cover and tighten the captive screw as shown in the Figure 4 - C.
Connection to Another Verifone Terminal
The P400 can be powered by another Verifone terminal in two ways:
Serial Connection
USB Connection
Serial Connection
Configuration 1 - P400 to V200c
Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-01-A) to P400, then insert the other end of the cable to the multi-communication port of V200c. There is a minimum power requirement for the terminal, currently specified at 5.2 W.
Configuration 2 - P400 to VX 520
Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-01-A) to P400, then insert the other end of the cable to the RS-232 port of VX 520.
Reduce audio volume to the position similar below:
Configuration 3 - P400 Plus to VX 520
In order for the P400 Plus (also applicable to P400) to support full-feature without any limitation, it is required to power the PINpad with an external power supply.
USB Connection
Configuration 1 - P400 to V200c
P400 can be powered by V200c via the USB port. Connect the USB cable CBL282-038-xx-A directly to the USB1 (USB Vertical Type A) port of V200c.
Configuration 2 - P400 to V200c
P400 can be powered via the V200c multi-communication port of V200c, which also supports USB connectivity. Insert the USB cable CBL435-002-01-A directly to the multi-communication port of V200c.
RS-232 Connection Using an External Power Brick
A special dongle cable is used, where one end of the cable plugs into the P400 while the other end terminates in a DB-9 connector housing. On the housing, a DC jack is provided to connect to an external power brick. This is a generic cable for all RS232-based hosts (VPN - CBL282-031-XX-A).
Direct USB Connection
Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB environments. For this cable option, the host end has a molded housing which exposes the standard USB plug.
Powered USB Connection
A PoweredUSB cable allows for devices to obtain power through their USB host instead of requiring an independent power supply or external AC (Alternating Current) adapter. Connect the cable (VPN - CBL282-033-01-B) to the P400 and plug the male USB connector into the corresponding USB port of the connecting device.
Incorrect power sequence may degrade the SoC Host port.
Une séquence d'alimentation incorrecte peut dégrader le port hôte du SoC.
Ethernet Connection with External Power Brick
To connect the terminal to other devices via Ethernet, use the cable with a junction box that provides a standard RJ-45 LAN socket, a mini-USB port, and a standard DC jack for an external power connection.
The junction box comes in these configurations:
Ethernet with RS232
Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket & DC-in jack
CBL282-006-01-B
ReaderEthernet and Mini-USB option
Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack
CBL435-005-02-A
Ethernet with RS232 and USB option
Junction box with RJ-45 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB, type A USB & DC-in jack
CBL435-044-01-C
The figure below shows the connections available on the external power brick.
Smart Card Reader
The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.
Conducting a Smart Card Transaction
Position the smart card with the gold contacts facing upward.
Insert the card into the smart card reader slot.
Insert it in a smooth, continuous motion until it seats firmly.
Remove the card when the display indicates the transaction is completed.
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.
Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Une suppression prématurée peut annuler la transaction.
Magnetic Stripe Card Reader Use
The P400 has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.
Conducting a Credit/Debit Card Transaction
Position a magnetic card with the stripe facing the keypad.
Swipe it through the magnetic card reader.
Contactless Transactions
The P400 supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.
Performing Contactless Transactions
Gently tap the card onto or hold the card within 4 cm of the display surface where the contactless logo appears.
An activated LED on the display, along with a short beeping sound, indicates a successful transaction.
See Contactless Considerations for more information.
Optional Accessories
These accessories can be used to further enhance the device's functionality. See Accessories and Cables for additional information.
Privacy Shield
The privacy shield is used to hide the keys when entering user password in a transaction. Two types of privacy shields can be used:
Standard Type - This privacy shield is PCI-compliant. This must be used when P400 is not mounted on a swivel stand.
Half-height type - This privacy shield is not PCI-compliant. This may only be used when P400 is mounted on a swivel stand.
Installing the Privacy Shield
Align the hooks on the privacy shield with the corresponding slots beside the keypad on the terminal.
Once the hooks are in place, gently push down on the privacy shield until it snaps into place.
Stylus and Holder
A stylus with holder can be attached to P400 and used as an alternative device input method.
Attaching the Stylus Holder
Align the stylus holder's screw holes with those found on the back of the terminal.
Screw the holder onto the back of the terminal.
Mounting Plate
This accessory is used to mount P400 to vertical or inclined surfaces.
Attaching a Mounting Plate to P400
Align the screw holes at the back of the terminal with the corresponding screws on the mounting plate.
This can be done with or without the stylus holder attached.
Screw the mounting plate in place, keeping the terminal aligned.
Mounting P400 with Mounting Plate to a Wall or Flat Surface
Ensure the mounting plate is attached to the terminal.
Attach three M3 screws, not included in the P400 package, to the desired surface.
Make sure that they are aligned with the slots on top and at the bottom of the mounting plate.
Secure the terminal with the mounting plate in place by aligning the holes to the M3 screws, then sliding the entire assembly into place.
Slide the terminal down to secure it to the mounting plate.
To remove the terminal, slide the terminal up and pull away from the mounting plate.
Mounting P400 to a Flat Surface (Without a Mounting Plate)
Align the terminal's footers to the holes on the mounting plate.
Fit the footers of the terminal into the footer holes.
Screw the mounting plate in place.
Mounting P400 with Mounting Plate to a Vertical Bracket
Ensure the mounting plate is attached to the terminal.
Align the three screw holes of the mounting plate with the vertical bracket holes.
Screw the vertical bracket in place.
Mounting Considerations
Avoid having metallic objects in proximity to the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat mounting plate.
An enclosed metal frame or mount may negatively affect CTLS performance.
Un cadre ou un support métallique fermé peut affecter négativement les performances du CTLS.
Periodic Inspection
Periodically inspect the terminal for possible tampering. Signs of tampering may include:
Wires protruding from the device.
Foreign objects inserted into the smart card or mag stripe slot.
Signs of damage to the tamper-evident label.
Warning message on the device display.
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