For the complete documentation index, see llms.txt. This page is also available as Markdown.

Device Overview

This chapter provides an overview of the P400/P400 Plus/P400 Dual MSR device:

The P400/P400 Plus/P400 Dual MSR is Verifone's next-generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments.

The P400/P400 Plus/P400 Dual MSR is a consumer-facing handheld device. It can also be fix-mounted in some integrated retail scenarios. The product's design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.

Figure 1: P400/P400 Plus/P400 Dual MSR Touch

Front Functions

The P400/P400 Plus/P400 Dual MSR includes the following features:

  • Capacitive touch LCD (Liquid Crystal Display).

  • Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/Clear, and Enter keys.

    • Supports telco-style format.

    • Dual-function Backspace/Clear key.

    • Customer-entry for Cancel and Enter keys.

Following table lists the functions of Cancel, Enter and Clear/Backspace keys:

Key
Functions

  • Cancel key is used to exit and return to the main menu.

  • In the System mode login screen, a special menu can be accessed by pressing the Cancel key.

  • Cancel key is also used to power OFF. Press Cancel key for 3 sec to power OFF the terminal.

  • Clear key is commonly used to delete a number, letter, or symbol on the PINpad's display screen.

  • Press Clear key one time to delete the last character typed on a line.

  • To delete additional characters, moving from right-to-left, press Clear key once for each character or hold down Clear key to delete all characters in a line.

  • Enter key is generally used in the same way as the Enter key on a PC, that is, to end a procedure, confirm a value or entry, answer "Yes" to a query, or select a displayed option.

  • Enter key is used to power ON the terminal. Press Enter key for 3 sec to power ON the terminal.

  • Enter key is also used to restart the terminal. Press Enter key for 10 sec to restart the terminal.

Back Functions

The rear of the P400/P400 Plus/P400 Dual MSR device shows the following:

  • Cable connector compartment.

  • Threaded grommets for attaching the mounting plate.

  • uSD and dual-stack MSAM (Multiple Secure Access Module) connectors built into the back of the unit to support stored-value card programs or other merchant card requirements.

Features and Benefits

Ease of Use

  • Sleek and stylish shape occupies minimal counter space.

  • Bold, ergonomic design fits comfortably in the palm of a hand.

  • Large, hard-rubber keys provide improved tactile feedback, minimizing errors and maximizing ease-of-use for consumers of all ages.

  • Intuitive telco-style interface and colored control keys simplify training and reduce support requests.

  • 320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel.

  • Rugged and reliable design.

  • Connects with most POS (Point-of-Sale) payment terminals.

  • Supports payment transactions in a variety of payment environments.

Critical Security Protection

  • Offers a choice of Master/Session or DUKPT (Derived Unique Key Per Transaction Method as defined in the VISA's POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988) key-management methods to protect PIN-based transactions.

  • Offers secure, reliable PIN (Personal Identification Number) input for expanding range of PIN-based transactions.

  • PCI (Payment Card Industry)-compliant for secure solutions, meeting the PED (PIN Entry Device) standard.

  • Meets ISO and ANSI (American National Standards Institute) standards for PIN encryption, key management, and MAC.

  • Key injection simplified and secured with Verifone's SecureKit key loading software.

  • Rugged and reliable design absorbs hard knocks found at point-of-sale counters.

  • Removable privacy shield offers option of supplemental physical security.

  • Connects with most POS payment terminals, PCs, and ECRs (Electronic Cash Register).

  • USB (Universal Serial Bus) connectivity that gives another option to connect with payment terminals, personal computers, and electronic cash registers (ECRs).

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