Service and Support

For UX115 problems, contact your local Verifone representative or service provider.

For device product service and repair information:

• USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your Verifone representative.

Service Returns

Before returning the UX115 device to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more UX115 device for repair or replacement (U.S.A customers only).

International customers, please contact your local Verifone representative for assistance with your service, return, or replacement.

1. Gather the following information from the printed labels (see Figure 8) on the side of each unit to be returned:

   • Product ID, including the model and part number. For example, "M159-410-xxx-WWB" and "PTID xxxxxxxx."
   • Serial number (S/N xxx-xxx-xxx).
2. Within the United States, call Verifone toll-free at 1-800-834-4366.
3. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., eastern time.
4. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.A).

   • Please address the fax clearly to the attention of the "Verifone MRA Dept."
   • Include a telephone number where you can be reached and your fax number.

   One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same models.
5. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
6. Keep a record of the following items:

   • Assigned MRA number(s).
   • Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the side of the unit, see Figure 8).
   • Shipping documentation, such as air bill numbers used to trace the shipment.
   • Model(s) returned (model numbers are located on the Verifone label on the side of the Controller unit).

Figure 8: Information Label on Left Side of UX115

Accessories and Documentation

Verifone produces accessories and documentation for the contactless reader. When ordering, please refer to the part number in the left column.

Verifone Online Store at www.store.verifone.com

• USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time.
• International – Contact your Verifone representative.

Connecting Cables

Use the following cables to connect the antenna unit to the controller unit. Contact your local Verifone distributor to determine which cable fits your needs:

Part Number	Description
CBL000-045-01-B	USB Type A to B cable, 1 m long
CBL000-045-02-B	USB Type A to B cable, 0.3 m long
CBL000-083-03-A	Ethernet Cable, 3 m long
CBL000-016-01-A	RJ45 to RS232

Power Cables

Use the following power cables for connecting power to the controller unit. Contact your local Verifone representative or service provider to identify the best cable for your needs.

Part Number	Description
CBL501-001-01-A	UX Y Cable
CBL501-002-01-A	Wire end cable (4pin)
MET159-159-01-A	UX115 ARS Development plate
PWR159-002-01-B	12 V, 3.3 A power supply unit (PSU) Efficiency L6
CBL000-081-01-A	EU power cord for PWR159-002-01-A PSU
CBL000-080-01-A	US power cord for PWR159-002-01-A PSU
CBL000-078-01-A (1.8m) / CBL000-034-02-A (0.6m)	UK power cord for PWR159-002-01-A PSU