> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/ux1-3-4xx-series/ux3xx/ux300-installation-guide/service-and-support.md).

# Service and Support

For UX300 problems, contact your local Verifone representative or service provider.

For device product service and repair information:

* USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.
* International – Contact your Verifone representative.

## Service Returns

Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).

{% hint style="info" %}
International customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
{% endhint %}

1. Gather the following information from the printed labels, shown in Figure 21, on the bottom of each unit to be returned:
   * Product ID, including the model and part number. For example, "M159-300-xx-WWB" and "PTID xxxxxxxx."
   * Serial number (S/N xxx-xxx-xxx).

<figure><img src="/files/V0QVetVW6mV1JFZjR69b" alt="" width="563"><figcaption><p>Figure 21: Information Labels on Unit Top</p></figcaption></figure>

2. Within the United States, call Verifone toll-free at `1-800-834-4366`.
3. Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4. Give the MRA representative the information gathered in step 1.

   If the list of serial numbers is long, you can fax the list, along with the information gathered in step 1, to the MRA department at `1-727-953-4172` in the United States.

   * Please address the fax clearly to the attention of the "Verifone MRA Dept."
   * Include a telephone number where you can be reached and your fax number.
   * You will be issued MRA number(s) and the fax will be returned to you.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model.</p></div>
5. Describe the problem and provide the shipping address where the repaired or replacement unit must be returned.
6. Keep a record of the following items:
   * Assigned MRA number(s).
   * Verifone serial number assigned to the unit you are returning for service or repair. Serial numbers are located on the top of the unit, shown in Figure 21.
   * Shipping documentation, such as air bill numbers used to trace the shipment.
   * Model returned. Model numbers are located on the Verifone label on the top of the unit.

## Accessories and Documentation

Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.

Verifone Online Store at [www.store.verifone.com](https://www.store.verifone.com/)

* USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time
* International – Contact your Verifone representative

### Connection Cables

| Part Number     | Description                                                                        |
| --------------- | ---------------------------------------------------------------------------------- |
| CBL000-045-01-A | USB Type A to B cable for UX1xx connection.                                        |
| CBL159-301-01-A | 8-PIN to RJ45 connector for UX300 and UX400 CTLS.                                  |
| CBL159-302-02-A | SMA (RF) connector for UX400 CTLS unit.                                            |
| CBL159-305-01-A | RS232 to RJ45 connector. For connection between TG-2460H printer and UX300-Petrol. |
| CBL159-310-01-A | RJ9, RJ49C 2.0m cable for UX300-ISDN.                                              |
| CBL159-311-01-A | RJ9, RJ13 2.0m cable for UX300-PSTN.                                               |
| CBL159-312-01-A | LAN cable for Ethernet connections.                                                |
| SPP 08495-01-R  | Cable adapter, Wayne RS-485, for UX300-Petrol.                                     |
| SPP 08496-01-R  | Cable adapter, Tokheim RS-485, for UX300-Petrol.                                   |
| SPP 08497-01-R  | Cable adapter, Gilbarco RS-485, for UX300-Petrol.                                  |
| 26264-01-R      | Cash register cable, RJ45-SUBD9f, 1.0m.                                            |
| 26264-02-R      | Cash register cable, RJ45-SUBD9f, 2.0m.                                            |
| 745C400X020     | Modular cable, 1:1, 6-pin, RJ45–RJ45, 0.5m for UX300-MDB and UX300-LAN.            |
| 745C400X100     | Modular cable, Y-Cable, MDB, Printer, for UX300-MDB and UX300-LAN.                 |
| 5557-04R        | 4-pin Molex-Mini Fit. Note: This cable require the 5556 series pins.               |
| 5557-06R        | 6-pin Molex-Mini Fit. Note: This cable require the 5556 series pins.               |

### Power Cables

| Part Number     | Description                                                                                            |
| --------------- | ------------------------------------------------------------------------------------------------------ |
| CBL000-039-02-A | Australia power cord for PWR159-001-01-A PSU                                                           |
| CBL159-203-01-A | Power cable to TRACO PWR for UX300-Petrol                                                              |
| CBL159-306-01-A | Y power cable for TG-2460H printer and UX300-Petrol unit                                               |
| CBL159-307-01-A | Interconnect power cable from CBL159-309-01-X to TRACO PWR cable 27556-10-R for printer external power |
| CBL159-308-01-A | 4-pin ferrite cable for UX300-Standard.                                                                |
| CBL159-309-01-A | 6-pin ferrite cable for UX300-MDB, UX300-PSTN, UX300-ISDN, UX300-LAN, UX300-GPRS and UX300-Petrol      |
| CBL258-001-01-A | EU power cord for PWR159-001-01-A PSU.                                                                 |
| CBL258-006-01-A | US power cord for PWR159-001-01-A PSU.                                                                 |
| CBL258-004-01-A | UK power cord for PWR159-001-01-A PSU.                                                                 |
| CBL258-014-01-A | South Africa power cord for PWR159-001-01-A PSU                                                        |
| PWR159-001-01-A | 12 V, 3.3 A L5 EEF power supply unit (PSU) for UX300                                                   |
| PWR159-002-01-A | 12 V, 3.3 A L6 EEF power supply unit (PSU) for UX300                                                   |
| CPS12490-4A-R   | 24 V Rhino PSU for UX300-Petrol.                                                                       |
| 27556-10-R      | Power cable for printer external power supply.                                                         |
| 28580-01-R      | TG2460-H Printer Power cable for UX300-Petrol.                                                         |

### Cable Retainers

| Part Number     | Description                   |
| --------------- | ----------------------------- |
| SUB159-305-01-A | Cable retainer set for UX300. |

### Grounding Cables

| Part Number     | Description                                             |
| --------------- | ------------------------------------------------------- |
| WIR159-302-01-A | 1 meter grounding cable for UX300 and UX1xx PIN pads.   |
| WIR159-302-02-A | 2.5 meter grounding cable for UX300 and UX1xx PIN pads. |

### Antenna

| Part Number     | Description                  |
| --------------- | ---------------------------- |
| ANT159-300-01-A | GPRS antenna for UX300-GPRS. |

### Printers

| Part Number   | Description                                                        |
| ------------- | ------------------------------------------------------------------ |
| FV00018T      | Modular Printer (front panel mounted) for UX300-MDB and UX300-LAN. |
| P013-010-01-R | TG2460-H Printer for UX300-Petrol.                                 |

### ARS Kit

| Part Number     | Description                                                   |
| --------------- | ------------------------------------------------------------- |
| MET159-107-01-A | UX100 Anti Removal Switch (ARS) kit for development assembly. |
| MET159-117-01-A | UX110 Anti Removal Switch (ARS) kit for development assembly. |
| MET159-502-01-A | UX300 Anti Removal Switch (ARS) kit for development assembly. |

### Cleaning Kit

| Part Number | Description            |
| ----------- | ---------------------- |
| 02746       | Verifone Cleaning Kit. |

### Documentation

| VPN               | Document                                          |
| ----------------- | ------------------------------------------------- |
| VPN DOC159-001-EN | UX1xx Series Certifications and Regulations Sheet |
| VPN DOC159-002-EN | UX100 Quick Installation Guide                    |
| VPN DOC159-003-EN | UX1xx Series Installation Guide                   |
| VPN DOC159-007-EN | UX110 Quick Installation Guide                    |
| VPN DOC159-021-EN | UX300 Certifications and Regulations Sheet        |
| VPN DOC159-022-EN | UX300 Quick Installation Guide                    |
| VPN DOC159-023-EN | UX300 Installation Guide                          |
| VPN DOC159-031-EN | UX400 Certifications and Regulations Guide        |
| VPN DOC159-032-EN | UX400 Quick Installation Guide                    |
| VPN DOC159-033-EN | UX400 Installation Guide                          |
| VPN DOC159-052-EN | UX300 Cable Retainer Quick Installation Guide     |
| VPN DOC159-061-EN | UX300-GPRS Certifications and Regulations Sheet   |


---

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