Service and Support
For UX301 problems, contact your local Verifone representative or service provider.
For device product service and repair information:
USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.
International – Contact your Verifone representative.
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).
Gather the following information from the printed labels (see Figure 15) on the underside of each unit to be returned:
Product ID, including the model and part number. For example, "M159-301-xx-WWB" and "PTID xxxxxxxx."
Serial number (S/N xxx-xxx-xxx).
Figure 15 Information Labels on Unit Top Within the United States, call Verifone toll-free at 1-800-834-4366.
Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.
Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).
Please address the fax clearly to the attention of the "Verifone MRA Dept."
Include a telephone number where you can be reached and your fax number.
You will be issued MRA number(s) and the fax will be returned to you.
Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
Keep a record of the following items:
Assigned MRA number(s).
Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure 15).
Shipping documentation, such as air bill numbers used to trace the shipment.
Model(s) returned (model numbers are located on the Verifone label on the top of the unit).
Accessories and Documentation
Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time
International – Contact your Verifone representative
Connection Cables
CBL159-313-02-A
UX301-UX401 comm cable
CBL159-302-03-A
UX301-UX401 RF analog cable
CBL013-005-01-A
RS232 to TG-2460H printer connector
CBL159-312-01-A
LAN cable for Ethernet connections.
26264-01-R
Cash register cable, RJ45-SUBD9f, 1.0m
26264-02-R
Cash register cable, RJ45-SUBD9f, 2.0m
5557-04R
4-pin Molex-Mini Fit. Note: Requires the 5556 series pins.
5557-06R
4-pin Molex-Mini Fit. Note: Requires the 5556 series pins.
Power Cables
CBL000-039-02-A
Australia power cord for PWR159-001-01-A PSU
CBL159-306-01-A
Y power cable for TG-2460H printer and UX301
CBL159-307-01-A
Interconnect power cable from CBL159-309-01-X to TRACO PWR cable 27556-10-R for printer external power
CBL159-309-01-B
6-pin ferrite cable for UX301
CBL258-001-01-A
EU power cord for PWR159-001-01-A PSU
CBL258-006-01-A
US power cord for PWR159-001-01-A PSU
CBL258-004-01-A
UK power cord for PWR159-001-01-A PSU
CBL258-014-01-A
South Africa power cord for PWR159-001-01-A PSU
CPS12490-4A-R
24 V Rhino PSU for UX301 Petrol
PWR159-001-01-A
12 V, 3.3 A L5 EEF power supply unit (PSU) for UX301
PWR159-002-01-A
12 V, 3.3 A L6 EEF power supply unit (PSU) for UX301
27556-10-R
Power cable for printer external power supply
28580-01-R
TG2460-H Printer Power cable for UX301
Printers
P013-010-01-R
TG2460-H Printer
ARS Kit
MET159-502-01-A
UX301 Anti Removal Switch (ARS) kit for development assembly
Cleaning Kit
02746
Verifone Cleaning Kit.
Documentation
VPN DOC159-024-EN
UX301 Certifications and Regulations Sheet
VPN DOC159-034-EN
UX401 Certifications and Regulations Guide
VPN DOC159-035-EN
UX401 Installation Guide
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