> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/ux1-3-4xx-series/ux4xx/ux400-installation-guide/setup.md).

# Setup

This chapter describes the setup procedure for the UX400 contactless reader, in the following sections:

## Selecting Reader Location

Use the following guidelines when selecting a location for your reader:

* Select a location convenient for the customer.
* Select a location near the controlling device for the contactless unit.

{% hint style="danger" %}
For safety, do not string cables or cords across a walkway.
{% endhint %}

{% hint style="warning" %}
Avoid placing metallic objects at the front and around the card reader.
{% endhint %}

### Environmental Factors

The front panel of the device is dustproof and fade-proof. The UX400 is also water-resistant, according to IP65 ratings.

## Unpacking the Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage.

1. Remove the items from the shipping carton. The standard package contains:

   * The UX400 contactless reader.
   * One SMA (RF) coaxial cable.
   * One RJ-45 communication cable for connecting with the UX300 card reader.

   Refer to [Accessories and Documentation](/hardware-products/hardware/engage-devices/ux1-3-4xx-series/ux4xx/ux400-installation-guide/service-and-support.md#accessories-and-documentation) for more information about related accessories.

   <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p>Remove any protective plastic over the front display before use, or the unit may not work properly.</p></div>
2. Remove any protective wrap before mounting the unit.
3. Save the shipping carton and packing material for future repacking or moving of the device.

   <div data-gb-custom-block data-tag="hint" data-style="danger" class="hint hint-danger"><p>Do not use a unit that has been damaged.</p><p>If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately.</p></div>

## Examining the CTLS Reader Features

Before you continue the installation process, notice the features of the reader.

<figure><img src="/files/4IKrStqZQ4VSV4hPlLao" alt="" width="563"><figcaption><p>Figure 1: UX400 Front View</p></figcaption></figure>

### Front Functions

The front of the contactless device shows the following:

* Customer-view **indicator LEDs**
* The **CTLS logo**
* **Mounting stud holes**

<figure><img src="/files/dxJOMhSOouY5gmhdQb7I" alt="" width="563"><figcaption><p>Figure 2: UX400 Rear View</p></figcaption></figure>

### Back Functions

The rear of the contactless device shows the following connectors:

* **RJ-45** host communication connector
* **SMA** (RF) antenna connector

## Connecting Unit to a Controlling Device

Use the following cables to connect the UX400 to the UX300 controlling device:

* RJ-45 8-pin cable (VPN CBL159-301-01-A)
* SMA cable (VPN CBL159-302-02-A)

Both connections are necessary for using the UX400 contactless unit.

1. Connect the RJ-45 plug to the rear of the UX400.

<figure><img src="/files/LgKf8CvhRZuB6i1UtbRj" alt="" width="563"><figcaption><p>Figure 3: Connecting the UX400 to a Controlling Device</p></figcaption></figure>

2. Connect the 8-pin connector to the UX400.
3. Screw in the SMA connector to the ports of the UX400 and UX300.

{% hint style="info" %}
To disconnect cables, use the same steps described above in reverse. If exchanging cables, use a Verifone-approved cable. See [Accessories and Documentation](/hardware-products/hardware/engage-devices/ux1-3-4xx-series/ux4xx/ux400-installation-guide/service-and-support.md#accessories-and-documentation) for cable ordering information.
{% endhint %}

## Contactless Support

This device supports the global contactless program specifications from American Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google Wallet with virtually no changes to existing payment hardware or software.

## Mounting the Reader

The UX400 is designed to be flush-mounted to the mounting surface, without further need for any external mounting devices.

{% hint style="warning" %}
Ensure that your mounting frame has a thickness of 2 mm.
{% endhint %}

{% hint style="info" %}
Your mounting surface may have different installation instructions. Refer to your mounting device's user guide for further instructions.
{% endhint %}

**To mount the UX400:**

1. Peel off the plastic liner from the front of the unit.

<figure><img src="/files/0U7RNLEFqxfg18ERmZfp" alt=""><figcaption><p>Figure 4: Mounting the UX400</p></figcaption></figure>

2. Align the unit's stud holes with the stud holes of your mounting surface.
3. Flush-mount the reader and secure the unit with M5 nuts.

{% hint style="warning" %}
Avoid placing metallic objects at the front and around the card reader.
{% endhint %}

{% hint style="info" %}
Use M5 mounting studs with a minimum length of 12 mm.

Tighten the nuts using a recommended tightening torque of 7.0 kgfcm.
{% endhint %}

{% hint style="info" %}
Performance of RF devices are generally sensitive to metallic material. Metallic panels may affect the card or mobile phone's read performance as it is dependent on the type of fitting used (eg. type of metallic material, panel thickness, panel opening). To achieve optimal result in such installation, please contact Verifone for advice.
{% endhint %}

## Using the Reader

The contactless reader is only active when signaled by an application for the start of a contactless card transaction.

When active, the UX400's contactless logo lights up.

### Conducting a Contactless Transaction

To conduct a contactless transaction, hold the card (within 4 cm) or gently tap against the surface of the contactless antenna, marked by the logo.

<figure><img src="/files/4OpTKVQMBTsNvIi5plmq" alt="" width="375"><figcaption><p>Figure 5: Conducting a Contactless Transaction</p></figcaption></figure>

The contactless unit uses various audible and visual confirmations to confirm transactions.

{% hint style="info" %}
The actual audible and visual confirmations may vary depending on regional and customer requirements.
{% endhint %}


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