> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v200c/v200c-installation-guide/service-and-support.md).
# Service and Support
For V200c and V400c problems, contact your local Verifone representative or service provider.
For device product service and repair information:
* **USA** – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time
* **International** – Contact your Verifone representative
## Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).
{% hint style="info" %}
International customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
{% endhint %}
1. Gather the following information from the printed labels (see Figure 23) on the underside of each unit to be returned:
* Product ID, including the model and part number. For example:
* "M420-xxx-xx-xxx" and "PTID xxxxxxxx"
* "M425-xxx-xx-xxx" and "PTID xxxxxxxx"
* Serial number (S/N xxx-xxx-xxx)
Figure 23: Information Labels on Unit
2. Within the United States, call Verifone toll-free at 1-800-834-4366.
3. Select the MRA option from the automated message.
The MRA department is open Monday - Friday, 8 A.M. - 8 P.M., Eastern time.
4. Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).
* Please address the fax clearly to the attention of the "Verifone MRA Dept."
* Include a telephone number where you can be reached and your fax number.
* You will be issued MRA number(s) and the fax will be returned to you.
5. Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.
6. Keep a record of the following items:
* Assigned MRA number(s)
* Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, see Figure 23)
* Shipping documentation, such as air bill numbers used to trace the shipment
* Model(s) returned (model numbers are located on the Verifone label on the top of the unit)
## Accessories and Documentation
Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.
Verifone Online Store at [www.store.verifone.com](https://www.store.verifone.com/)
* **USA** – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time
* **International** – Contact your Verifone representative
### Connection Cables
| Part Number | Description |
| --------------- | ------------------------------------------------------------------------------ |
| CBL000-016-0x-A | Cash register cable, RJ45-SUBD9f (x = length; available in 1m, 2m, 3m, and 5m) |
| CBL000-018-01-A | 3m USB slave cable, MOD10 TO USB host |
| CBL000-018-02-A | 5m USB slave cable, MOD10 TO USB host |
| CBL252-007-18-A | 2.1m cable for dial-up connections |
| CBL159-312-01-A | 2m LAN cable for Ethernet connections |
| CBL450-003-01-A | 5m LAN cable for Ethernet connections |
| CBL450-009-01-A | 3m Micro USB Cable |
| CBL450-009-02-A | 5m Micro USB Cable |
### Multi-Connection Dongles and Cables
| Part Number | Description |
| --------------- | ------------------------------------------------------------------------- |
| CBL420-002-01-A | Multi-Communication dongle (MOD 10 RS-232 + USB) |
| CBL420-002-02-A | Multi-Communication dongle (MOD 10 RS-232 + Mini-USB) |
| CBL420-007-01-A | Multi-Port Cable (MOD 10 RS-232 Ethernet, dial, serial, Micro USB, Power) |
### Power Supplies
| Part Number | Description |
| --------------- | ------------------------------------------------------------------------------------------------ |
| PWR420-001-01-C | North American Power Supply (100-240V AC, 11.6VDC/1.55A/18W, Peak Load 40W, Efficiency Level VI) |
| PWR420-001-02-C | European Union Power Supply (100-240V AC, 11.6VDC/1.55A/18W, Peak Load 40W, Efficiency Level VI) |
### Accessories
| Part Number | Description |
| --------------- | ------------------------------------------------------------------------------------------------- |
| 02746-02 | Verifone MSR-cleaning Kit |
| PPL435-007-01-A | Privacy Shield; Standard-height |
| PPR425-001-01-A | 15m Roll of Printer Paper (57mm width, 38mm diameter) |
| PPL435-013-01-A | Privacy Shield; Half-height |
| KIT425-001-01-A | Stylus and Holder to support signature capture (includes PPL435-010-01-A, PPL425-005-01-A, below) |
| PPL435-010-01-A | Stylus with Fixing Cord |
| PPL425-005-01-A | Cover with Stylus Holder |
### Documentation
| Part Number | Description |
| ----------------- | ------------------------------------------ |
| VPN DOC420-001-EN | V200c Certifications and Regulations Sheet |
| VPN DOC420-002-EN | V200c Quick Installation Guide |
| VPN DOC425-001-EN | V400c Certifications and Regulations Sheet |
| VPN DOC425-002-EN | V400c Quick Installation Guide |
| VPN DOC420-004-EN | V200c Reference Guide |
---
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