> For the complete documentation index, see [llms.txt](https://docs.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.verifone.com/hardware-products/hardware/engage-devices/vxxx-series/v200t/v200t-installation-guide/service-and-support.md).

# Service and Support

## Maintenance and Cleaning

The V200t device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning.

To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to [Accessories and Documentation](#accessories-and-documentation)).

{% hint style="warning" %}
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.

Because the V200t can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.
{% endhint %}

## Service Returns

For V200t equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:

* USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST
* International – Contact your Verifone representative

Before returning V200t unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V200t for repair or replacement (U.S. customers only).

{% hint style="info" %}
International customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
{% endhint %}

1. Gather the following information from the printed labels on the bottom of *each* V200t device to be returned:
   * Product ID, including the model and part number. For example, "M470-xxx-xx-xxx-x"
   * Serial number (S/N xxx-xxx-xxx)
2. Within the United States, call Verifone toll-free at 1-800-834-9133.
3. Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.
4. Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.)
   * Please address the fax clearly to the attention of the "Verifone MRA Dept."
   * Include a telephone number where you can be reached, as well as your fax number.
   * You will be issued MRA number(s) and the fax will be returned to you.
5. Describe the problem(s).
6. Provide the shipping address where the repaired or replacement unit must be returned.
7. Keep a record of the following items:
   * Assigned MRA number(s).
   * The serial number assigned to the V200t device (located at the bottom of the unit.
   * Shipping documentation, such as air bill numbers, used to trace the shipment.
   * Model(s) returned (model numbers are located on the bottom of the unit).

<figure><img src="/files/zq6DnAAJpTWEaXGP9LH6" alt="" width="563"><figcaption><p>Figure 20: Model ID Location</p></figcaption></figure>

## Accessories and Documentation

Verifone produces accessories and documentation for the V200t. When ordering, please refer to the part number in the left column.

* Verifone Online Store at [www.store.verifone.com](http://www.store.verifone.com)
* USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST
* International – Contact your Verifone representative

### Cables

Contact your local Verifone distributor to determine which cable fits your needs.

| Part Number     | Description                                       |
| --------------- | ------------------------------------------------- |
| CBL159-312-01-A | LAN cable for Ethernet connections (CAT5, 2.0 m). |
| CBL000-051-02-A | RJ9 to DB9 cable                                  |
| CBL470-006-02-A | Multi-port coiled cable                           |
| 26264-01-R      | Cash register cable, RJ45-SUBD9f, 1.0 m.          |
| 26264-02-R      | Cash register cable, RJ45-SUBD9f, 2.0 m.          |

### Power Supply

| Part Number     | Description                                                  |
| --------------- | ------------------------------------------------------------ |
| PWR470-001-01-A | Power pack (100-240 V AC Input; 8 V DC, 2.25 A, 18 W Output) |

### Battery Pack

| Part Number     | Description                           |
| --------------- | ------------------------------------- |
| BPK470-001-01-A | Battery pack (8 V DC, 800 mA, 6.4 Wh) |

### Accessories

| Part Number | Description           |
| ----------- | --------------------- |
| 02746-01    | Verifone Cleaning Kit |

### Documentation

| Part Number   | Description                          |
| ------------- | ------------------------------------ |
| DOC470-101-EN | V200t Certifications and Regulations |
| DOC470-102-EN | V200t Quick Installation Guide       |
| DOC470-104-EN | V200t Reference Guide                |


---

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